Use the comparison tool below to compare the top IT Service software on the market. You can filter results by user reviews, pricing, features, platform, region, support options, integrations, and more.
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SysAid Technologies
1,413 RatingsSysAid is the next-gen of ITSM, a comprehensive platform with generative AI baked into every element of service management, all wrapped up in an intuitive, fully conversational user experience. Empowering organizations to deliver exceptional service – automagically. This delights employees with a reliable, easily accessible, and incredibly convenient service experience. Frees up admins so they can focus on more strategic tasks. And liberates organizations to unleash their true potential. -
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Atera is a cloud-based remote monitoring and management platform (RMM) for IT Departments and MSPs. Atera provides everything you need to solve the most difficult IT problems for your clients from one central location. Fixed cost pricing with Atera helps IT businesses of any size grow without additional costs. Fixed Cost with Unlimited Devices, it's that easy. Start your free trial today. *New: Supercharge your IT brainpower with ChatGPT Atera integrates with ChatGPT so you can run scripts in seconds, explore new automations, and focus on the work that can’t be done without you.
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ConnectWise RMM
ConnectWise
56 RatingsManage your clients' IT infrastructure. Don't settle. ConnectWise RMM, a ConnectWise software solution that provides proactive tools as well as NOC services, will exceed your clients' expectations. Smart patching is more important than ever as the number of vulnerabilities is increasing every year. We automatically test and deploy patches when possible and limit harmful patches. Clients are protected while you spend less time managing endpoints, and more time growing your company. It is difficult to find, afford and retain high-quality talent. 81% of IT leaders believe it's difficult to find the right talent. Add ConnectWise RMM and NOC services to get the expertise and problem solving you need to be the advisor your clients require--without increasing headcount. -
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ConnectWise Automate
ConnectWise
270 RatingsConnectWise Automate makes it easy to solve IT problems at lightning speed. ConnectWise Automate is a robust platform for remote monitoring and management (RMM). It helps IT teams increase their effectiveness. It allows teams to identify all devices and users that require proactive monitoring, remove delivery roadblocks and support more endpoints without adding to their workloads. -
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ConnectWise PSA
ConnectWise
639 RatingsConnectWise PSA (formerly ConnectWise Manage) a robust business management platform, is designed for companies that offer service and support technology. ConnectWise PSA is trusted by more than 100,000 users. It offers a wealth features that enable teams to achieve greater accountability and operational efficiency. ConnectWise PSA includes help desk, billing and time tracking, project management, agreement management, sales and marketing, procurement and reporting tools. ConnectWise PSA™ (formerly ConnectWise Manage) is an award-winning professional services automation (PSA) solution that connects your entire operation. It creates a single view via a single data layer, so you can clarify and streamline what’s actually happening in your business. -
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Auvik
Auvik Networks
628 RatingsAuvik Network Management is a network management and monitoring software designed to empower IT professionals with deep visibility, automation, and control over their network infrastructure. This innovative platform is trusted by businesses of all sizes to streamline network operations, enhance security, and optimize performance. One of Auvik's standout features is its real-time network mapping and discovery capabilities. It automatically generates interactive, visual maps of your network topology, allowing you to easily identify devices, connections, and potential bottlenecks. This invaluable insight helps in planning and optimizing network architecture for maximum efficiency. -
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Elevate your service management to new heights with BlueFolder, the all-in-one solution designed for field service providers, maintenance teams, and support organizations. Streamline your workflows, enhance customer satisfaction, and boost efficiency with our comprehensive suite of features. Effortlessly manage work orders through our intuitive interface, ensuring nothing slips through the cracks. With intelligent dispatch and scheduling tools, optimize resource allocation to minimize downtime and maximize productivity. Build lasting customer relationships using our CRM features, keeping track of interactions and service history for personalized service. Stay connected on the go with our mobile app, enabling real-time collaboration, work order updates, and client communication from anywhere. Take control of assets and equipment and contract management. Simplify financial processes with billing and invoicing features, generating accurate invoices and receiving payments optimizing cash flow to your business. Gain valuable insights into your business performance through customizable reports and analytics. Make informed decisions and identify areas for improvement. BlueFolder seamlessly integrates with other essential tools.
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Maximize your organization’s productivity and cost savings with an AI-powered IT service management platform. Serviceaide sets the foundation for digital transformation by providing a common platform that maximizes work productivity, so your team can do more with less. Add value to the business by implementing processes that more efficiently manage, control, track, and govern digital services for IT and beyond. Serviceaide also leverages powerful, intelligently driven tools and automation that work proactively to take care of more customers without adding extra costs or requiring additional resources from the business.
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Rev.io PSA
Rev.io
97 RatingsAre you fed up with not having enough time, money and resources to grow your business. Rev.io PSA (formerly Tigerpaw One) is a great way to take your technology services company to the next level without having to hire staff. Are you fed up with multiple systems that don’t communicate with each other? You no longer need multiple resources to accomplish your goals. Rev.io PSA can help you automate your business and streamline your operations. Are you fed up with losing money due to poor asset tracking? You don't know what's on your shelves, trucks, warehouses, at your customers' offices, or on your trucks. Are you fed up with not being able to collect on all your billable hours? Your profitability is dependent on how well your techs do their jobs. Labor is one of the biggest expenses. You can instantly view their work log, efficiency rates and even a snapshot about their billable hours with a tap of the finger. -
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Vivantio has been recognized as one of the best customer service management software platforms on the market. We provide a SaaS service management product that serves multiple customer service areas including customer support ticketing, help desk, service desk, IT service management, asset management, and enterprise service management, all backed by proven industry frameworks, such as ITIL. Vivantio provides flexible licensing options to meet the business requirements of the world's fastest growing organizations.
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ScreenMeet
ScreenMeet
32 RatingsThe leading enterprise cloud native remote support platform embedded in ServiceNow Salesforce Tanium and more. Empower your IT Help Desk team and Contact Center to resolve 32% of issues on the first call. Agents can launch with a single click and multi-channel support. No downloads are required. ScreenMeet, which is browser-based, can be embedded into your existing CRM and ITSM. Your IT Help Desk and Contact Center will connect in seconds thanks to our global cloud infrastructure with low latency. Authentication in platforms like Salesforce or ServiceNow ensures that credentials adhere to strict internal password policies. It's also configurable so you can store data in the cloud in specific geographies. Enterprise-grade security -Built using Amazon Web Services (AWS), a leading cloud solution Data transmission: TLS/DTLS 1.2+ and AES-256 bit encryption -Authentication via Salesforce & ServiceNow to add security -Store data on your preferred cloud -
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GLPI is a powerful Service Management software that uses open-source technologies. It makes it easy to plan and manage IT changes, solve problems efficiently, automate business processes, and maintain control over your IT infrastructure. Key features of the GLPI: 1. 1. 2. 2. Asset management and automatic inventories 3. Data quality control using rationality 4. Asset management: Administrative and financial 5. Software inventory and management of licences 6. Knowledge and frequently asked questions 7. Statistics and reports 8. 8. 9. Inventory of Android-based devices
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mIT solutions
$5000 one-time payment 15 RatingsEcholoN, the Service Management Software Suite is customer-oriented and highly effective at all levels. It provides a complete solution for support, service and customer care. You want total control over your system and the ability to operate your service management solution from your home. You prefer a cloud solution that doesn't burden your infrastructure. Your service management software can be operated in the EcholoN cloud. You just need to enter a new license code. All your stored data and workflows are kept and can be accessed for further processing. Once the license has been entered you can immediately start using the new options. A native app is better for each workstation because it has its own requirements. Depending on your application, role, and location, you can use an Android or native iOS app to work offline and receive in-the-field service. The web app can be used online on all devices. -
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Field Force Tracker - An Enterprise-Grade, Comprehensive, and Easy-to-Use Field Service Software Solution Field Force Tracker™, is an extremely feature-rich, comprehensive, easy-to-use, and comprehensive Field Service Software that integrates the most powerful mobile apps in the industry. It allows you to quickly schedule jobs, dispatch the right employees, collect accurate data, manage inventory, and invoicing faster. Our field service software allows you to reduce waste, get more done quickly, and be more profitable. It is affordable for even the smallest businesses, even though it has enterprise-grade features that can support large deployments. It is a Cloud-hosted, Web-based Field Service Management Software that streamlines Job Scheduling and Dispatch, Customer Management as well as Vendor and Employee Management. Work Orders, Equipment Maintenance Management, Asset Management, Employee Tracking, Asset Management, and Customer Service Tickets will all be streamlined.
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Microsoft 365 IT Service & Asset Management Integrated. With one powerful ITSM system, you can manage everything from tickets to asset tracking. This will boost your business. You always have the information you need to make an informed decision. ITSM reduces the workload of your IT department, relieves stress on your staff and sends a clear message to top management that IT is a strategic business partner. Asset Linkages Streamlined Every change or incident provides a quick snapshot into the IT infrastructure. Keep a complete view to stay proactive. Automated Efficiency Our ITSM integrates seamlessly with the knowledge base, CMDB and ensures tickets are quickly routed to the correct resolver teams. Streamline the processes for new hires, movers, and leavers. Service Desk initiates new equipment requests, access cards and more. Thorough Failure Analysis The history of the asset is included in each request, providing a detailed insight into its past.
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Electric is changing the way businesses manage IT. Electric provides real-time IT support for over 30,000 users and central IT management to more than 600 customers. This offers companies a 50% savings in IT costs and standardized security across devices, apps and networks.
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LogMeIn Central by GoTo, a cloud-based remote monitoring solution that enables IT professionals to monitor, manage and secure their endpoint infrastructure, is 100% cloud-based. Central gives IT organizations the speed, flexibility and insight they need to increase productivity, reduce IT cost, and mitigate risk, regardless of whether you have remote employees and endpoints spread across the globe.
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KACE is an endpoint management solution that offers a single point of control for managing IT systems across the entire organization. From initial deployment to ongoing maintenance, KACE is designed to fulfill all endpoint security and deployment needs—helping businesses quickly deploy, monitor, and manage their devices using a unified inventory database. KACE improves device security with on-demand hardware and software discovery, patch management, compliance reporting, and real-time monitoring of mobile endpoints. KACE is a Unified Endpoint Management solution that offers a single point of control for managing IT systems across the entire organization, inside or outside your network. This comprehensive solution takes the stress out of keeping devices secure and compliant so you can do more. Unified Endpoint Management by KACE. Where Next Meets Now.
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openITCOCKPIT
it-novum GmbH
0 € 2 RatingsSimple configuration interface for Nagios or Neamon. Monitoring solution for corporations and SME Monitor and manage all your servers, applications, and systems in one place, from large data centers to critical IT service providers. openITCOCKPIT provides transparency and comprehensive monitoring of your entire IT environment. Its modular design allows for reporting, event correlation, and clustering capabilities all within an intuitive web interface. Experienced administrators can save time by using the service templates and host templates. This will allow them to spend more time on other areas. It is easy to connect external systems using the REST API. OpenITCOCKPIT eliminates the traditional division between configuration and monitoring. After exporting the configuration, users can instantly see the status of monitored hosts and services in Naemon/Nagios and edit them. -
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InvGate Service Desk
InvGate
2 RatingsInvGate Service Desk provides reliable help desk and asset management solutions. It is designed to provide IT support and optimize the provisioning of IT services. InvGate Service Desk features an intuitive user interface that is easy to use. It offers a multi-departmental service fulfillment platform with federated asset management capability. This allows seamless integration between the asset that requires service and the service request. InvGate Service Desk offers a drag-and drop graphical workflow builder, code-free configuration, custom dashboards and business analytics reporting. Email ticketing is also available. -
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ScriptRunner
ScriptRunner Software GmbH
2 RatingsScriptRunner is a platform solution that automates and delegates PowerShell tasks. IT operations are significantly simplified by centralizing, standardizing, monitoring and controlling multiple workflows. Administrators and DevOps have the option to modify or create their own scripts from the script libraries. ScriptRunner is a powerful, all-in-one solution that PowerShell users worldwide trust. Since 2019, ScriptRunner Software GmbH is an independent subsidiary of AppSphere. -
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VIRIMA is a SaaS platform that provides highly automated IT Asset Management, IT Service Management (ITSM), and IT Operations Management solutions (ITOM). It is easy to use and affordable to deploy. VIRIMA enables business processes to be linked to the technology and services they rely on through advanced infrastructure discovery and visualization capabilities. VIRIMA CMDB's innovative automation capabilities provide insight, control, and value to IT companies large and small. This allows them to efficiently address the challenges of managing and securing today’s dynamic, dispersed, and complex IT estate.
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Canfigure is an IT Service Management Solution with amazing flexibility. Canfigure is built for scalability. We believe in simplicity. Canfigure is cost-effective and easy to deploy. This allows you to grow your assets and user base at your own pace. Canfigure comes with support for all IT assets and can be customized to store information for any type asset, including IoT, facilities and transportation. Access to the admin functions allows for easy expansion of the database schema. No technical knowledge is required. Asset information can contain financial data. It can be used to track important dates, such as warranty expiry. It can also be linked to supporting contract documents. Canfigure's core function is the Configuration Management Database (CMDB). This database underpins all other functions. The CMDB stores your data in the form Configuration Items (CIs), and the relationships between them.
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Netreo is the best full-stack IT infrastructure management and observation platform. Netreo is a single source for truth for proactive performance monitoring and availability monitoring of large enterprise networks, infrastructure, and applications. Our solution is used by: IT executives should have full visibility of the business service, right down to the infrastructure and network that supports them. IT Engineering departments are used as a decision support system to plan and architect modern solutions. IT Operations teams can have real-time visibility into what is going wrong in their environment, which bottlenecks exist, and who it is affecting. All of these insights are available for systems and vendor mix in large heterogeneous environments that are constantly changing. We have a growing list of vendors that we support (over 350 integrations), including network vendors, storage, virtualization, and servers.
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A single, all-inclusive cloud platform that is ITIL-aligned will empower your IT team. Transform old ways of working into modern, intuitive workflows that empower employees and customers to provide excellent service. Standardize your processes and get valuable analytics to align IT with business needs. You can centralize your workflows and create one space for your ITSM software. HaloITSM combines ITIL best-practices and a flexible approach to ensure that you can improve service management while maintaining a great user experience. HaloITSM is trusted by customers in many sectors worldwide. Check out our case studies to see how they transformed their daily processes.
Overview of IT Service Software
IT service software, or ITSM software, is a type of softwarethat helps businesses to manage and maintain the structures that support their IT systems. Specifically, it is designed to provide various services for monitoring and administering enterprise networks, hardware resources and applications. This includes tracking usage data, collecting metrics for performance and availability, providing help desk assistance to users, and providing maintenance and reporting capabilities.
ITSMs aim to help organizations better understand the current state of their IT network in order to identify areas of improvement. By using an ITSM solution, companies can optimize their existing IT infrastructure while they plan out new investments into the future. Additionally, these tools can be used to reduce costs associated with resolving issues quickly as well as streamlining workflows by automating routine tasks.
ITSMs often include features like asset tracking which allows organizations to track all assets across physical locations in one central system. It also enables them to monitor usage data such as uptime percentages or system resource utilization rates over time. Furthermore, many ITSMs include patch management capabilities wherein users are able to schedule updates remotely so that systems can always remain up-to-date with the latest security patches for optimal performance.
Other common features in ITSM solutions include advanced reporting capabilities which allow administrators to generate reports from any period including daily snapshots or long term trends over several months or years. This information helps organizations analyze usage patterns and make informed decisions about the effectiveness of their networks before investing in costly upgrades or repairs down the line. Finally, most ITSMs also come equipped with detailed help desk services which makes it easier for end users seeking technical assistance via phone call or online chat systems at any time day or night.
In short, IT service software is a comprehensive program specifically designed for managing existing IT infrastructures while helping organizations plan ahead for future investments into their networks. It provides numerous features that streamline workflow processes such as asset tracking along with more granular services like patch management and detailed reporting capabilities all within one convenient platform thereby saving money while making sure your network runs at peak efficiency day after day year after year.
Why Use IT Service Software?
- Increased Efficiency: IT service software can automate manual tasks, create custom workflows and streamline processes, helping teams increase efficiency by eliminating manual errors and reducing the amount of time spent on routine tasks.
- Improved Customer Service: IT service software can help IT teams quickly identify problems, detect issues before they become bigger problems, assign techs to jobs more easily and monitor performance against SLAs for improved customer experience.
- Automated Maintenance: IT service software enables automated maintenance which scans systems regularly for performance issues or security breaches ensuring high-level system protection and reliability as well as better management of resources and costs savings in the long run.
- Enhanced Documentation: IT service software helps to keep documentation organized, up to date, easily accessed and searchable thereby enabling quick resolution of common queries or technical issues while providing a single source such as an online repository for documents related to problem analysis or asset history records.
- Better Collaboration: With its shared database capabilities, users can stay connected with each other regardless of their physical location which makes it easier for them to collaborate with team members on projects or tasks in real-time without incurring additional costs associated with travel time or expenses due to remote working locations.
Why Is IT Service Software Important?
IT Service software is an integral component of any business's IT infrastructure. It is vital in providing efficient and effective management of IT resources across the company. By utilizing this kind of software, companies are able to reduce their labor costs and improve the quality of service they provide to their customers.
This type of software can help streamline the process for logging requests for technical assistance or repairs. Businesses can save time by quickly generating reports or tracking issues that require resolution, as well as set up automatic notifications when a problem arises. This allows them to respond faster and more efficiently than if every request had to be manually entered into a system.
In addition, IT service software offers many features that allow businesses to monitor the performance of their IT systems 24/7. This includes reporting on usage statistics such as user activity, uptime history, network performance metrics, system availability information, and even individual hardware components' health status. With this data at hand, businesses are better informed about problems before they become serious issues that could cause downtime or unwanted expenditure in personnel resources dues to manual intervention needed for resolving those problems; eliminating delays due to human errors like forgotten tasks or misplaced records; and enabling proactive maintenance activities which boosts efficiency across an entire business organization while also preventing potential future problems from occurring.
IT service software also allows companies to manage internal processes related to employee roles within the organization more effectively—ticketing systems track resolutions as well as assign responsibilities with accuracy, billable time systems allow employees’ efforts and hours worked on projects or services rendered for clients are tracked efficiently and accurately, resource allocation processes help ensure assignments have been taken care off according demand from the company’s customers, third-party integration features enable better inter-enterprise communication with outside vendors like contractors or suppliers who may be providing necessary material goods required by your business operations, group collaboration tools make sure teams working together on specific projects remain up-to-date regarding progress updates throughout all phases of workflows, etc. All these capabilities mean organizations can measure performance levels associated with different outputs with greater precision so businesses have a better chance at meeting their goals without overspending critical resources in terms of man power or capital investment along the way—leading ultimately towards higher levels productivity at reduced costs year after year.
Overall, IT service software enables organizations worldwide reach great heights through greater efficiency while keeping operational costs manageable—both essential elements that contribute toward making a successful enterprise regardless industry segment it belongs too.
Features Provided by IT Service Software
- Automated Issue Tracking: This feature allows IT service software to automatically log, track and manage customer requests and issues. It also helps in collecting detailed information regarding the issue from the user including what type of issue they are facing, which platform they’re using, when the problem started and how urgent it is.
- Asset Management: This feature enables users to keep an inventory of their physical assets such as computers, printers, cameras or any other device used in the business environment. It can provide a full overview of all assets—where they are located, when they were purchased, who is using them and any maintenance records associated with them.
- Help Desk Ticketing: This feature simplifies customer support by providing customers with a place to submit tickets for help with technical issues or questions about products or services offered by a company. The help desk ticketing system will take care of routing these requests so that appropriate personnel can address them accordingly.
- Service Level Agreement (SLA) Monitoring: SLAs form the basis on which organizations measure performance between IT services provider and end-users or customers. An SLA monitoring feature monitors all service levels set by contracts on a regular basis to ensure that these standards are being adhered to at all times and that there is timely notification if any target metrics fall below acceptable levels.
- Knowledgebase/Self-Service Portal: A knowledgebase provides users with access to helpful articles that answer commonly asked questions about products or services offered by companies without having to contact customer support directly for assistance every time a problem arises; this helps reduce wait times for customers while providing companies with valuable insight into the types of problems users may be experiencing more frequently than others. Additionally, self-service portals provide users with direct access to their account information such as billing options or order history so that customers can quickly get answers needed without having to contact customer support directly each time an issue arises within their account status
- Automated Reports: This feature helps in generating reports related to service tickets, customer satisfaction and other performance metrics so that organizations can better understand how their IT services are performing over time. The reports generated by these automated systems allow companies to analyze trends and patterns allowing for improved decision making and optimization of current processes.
What Types of Users Can Benefit From IT Service Software?
- Business Owners: IT service software can help business owners better manage their IT resources, allowing them to focus their attention on core business operations.
- IT Managers: With an integrated view of their organization’s IT infrastructure and real-time data about performance and usage, IT managers are able to make well-informed decisions about maintenance and upgrades.
- System Administrators: By having centralized tools for deploying applications and updates, system administrators can keep systems up to date quickly and efficiently.
- Help Desk Staff: Through robust ticketing systems, help desk staff are better equipped to handle customer inquiries in an efficient manner.
- End Users: For end users, the interface of an effective IT service software makes it easier than ever before to find answers to questions quickly and get the necessary help fast.
- Security Staff: By allowing security staff to keep track of user access and control permissions, IT service software makes it easier than ever to protect sensitive data.
- Consultants & System Integrators: A comprehensive view of the organization’s IT infrastructure allows consultants and system integrators to quickly identify areas for improvement and develop solution strategies accordingly.
How Much Does IT Service Software Cost?
The cost of IT service software varies depending on factors such as the size and scope of the business, how many users need access to the software, additional features desired, and more. For example, if you are a smaller business with only a few users needing access to basic functions such as ticketing, monitoring, and reporting capabilities; you can expect to pay around $50-$70 per month for a subscription-based Software-as-a-Service (SaaS) package. If your needs are greater, adding role-based access control or automation capabilities; then you may find yourself paying upwards of $200 per month or more. On-premise solutions tend to require larger upfront payments but may offer discounts for multiyear contracts and have lower operating costs since they don’t require an external server connection.
IT service software is also available in ‘freemium’ packages which are usually feature limited but provide enough base functionality for small businesses that don't yet require robust customer service tools. Open source solutions exist too with more advanced coding skills needed to create processes from scratch or customize existing workflows using coding languages like Python. Ultimately IT service software prices will differ based on the type of solution chosen between SaaS, Cloud Hosted, Premise based & Open Source delivery methods being used in addition to other factors like user requirements & feature sets needed.
IT Service Software Risks
The risks associated with IT service software include:
- Security Breaches: There is a risk of unauthorized access to the IT service, which could result in data loss or corruption. This could lead to financial losses and reputational damage.
- Loss of Data: The software may not be able to properly back up data, leading to potential losses if it malfunctions or if the system is unexpectedly shut down.
- System Outages: If an IT service fails, users may experience disruption or delays while they wait for it to be restored.
- Compatibility Issues: Software that is incompatible with other programs can cause operational problems and require extra time and resources for troubleshooting.
- Vendor Lock-in: Proprietary systems may require customers to purchase additional services from the vendor in order to maintain the system or upgrade it when new features are released. This means customers are locked into a costly long-term contract with one provider.
- Technical Support Shortfalls: Poor technical support or inadequate documentation can create frustration for users as well as create delays when trying to resolve issues quickly and efficiently.
What Software Does IT Service Software Integrate With?
IT service software can integrate with several different types of software, such as customer relationship management (CRM) systems, enterprise resource planning (ERP) systems, and help desk software. CRM systems are used to manage customer relations and provide enhanced customer service. ERP systems are designed to automate the day-to-day business operations of a company and help departments coordinate their activities more efficiently. Help desk software is used to track incidents, monitor systems performance, manage client inquiries, and generate reports on system issues or changes. Additionally, IT service software can integrate with various analytics tools for data analysis purposes and business intelligence applications for strategic decision making. All of these types of software have the potential to be connected via APIs or other integration methods in order to add powerful flexibility to an IT organization's technology stack.
Questions To Ask Related To IT Service Software
- What types of services does the IT service software offer?
- How user-friendly is the system to manage, process, and track requests?
- Does the IT service software allow for custom and automated workflows?
- Is it possible to integrate your current systems and applications with the IT service software platform?
- Does the IT service software provide a portal for self-service resolution of basic technical issues?
- Can staff use knowledge bases or other resources for further research when necessary?
- How secure is the data stored on your servers? Are there any government mandated regulations that must be followed regarding data collection/storage/security?
- Are there any additional fees associated with installation or maintenance of the software package?
- What type of customer support is available if there are difficulties with using or managing the system itself?
- Does this product provide a comprehensive reporting feature set so trends can be tracked over time to optimize performance levels?