Alternatives to opcycWFM

Intradiem is the only workforce management solution that guarantees results and improves customer service. Our technology acts as an automated manager for the call center, with rules that are triggered in real time by actual center conditions. Our technology powers over 1.2 billion automated tasks annually and has saved our customers more than $160 million over the past two years.

NICE CXone is a SaaS-based contact centre software that empowers organizations by improving the quality of leads, and reducing client interaction costs. NICE CXone is robust and scaleable. It is built on multi-channel ACD and speech enabled IVR. This allows contact centers to process inbound support requests. Agents can connect seamlessly with customers via multiple channels, including email, voicemail, voicemail, social networks, chat, and voicemail. NICE CXone's key features include predictive dialers, CRM integrations, customer feedback, quality management, workforce optimization and disaster recovery, network connectivity, reporting and analytics, and predictive dialers.

ProHance is a cutting edge, global operations management platform. ProHance is used by top Fortune companies in their global centers to unlock their human capital's true value. ProHance empowers organizations to increase efficiency and optimize employee utilization by providing deep insights into employee and team performance. With over 100 customizable reports, our modular SaaS-based approach allows enterprises to measure time and effort contribution. ProHance is trusted by our clients. They have seen productivity gains of 15% to 30% within three months of deploying the solution. With over 370,000+ users in 25 countries. ProHance is quickly becoming a key enabler for organizations in building a connected, visible, engaged, and optimized workforce.

VoIPco offers a wide variety of services and a rich selection of features to enhance your business's telecom experience. VoIPco allows businesses to upgrade their business phone system and achieve a Return on Investment in 6-12 months. You can access your telecom services from any device on your IT network, including desktop phones, mobile phones, and computers. Unified Communications (UC), is the seamless integration voice, video, chat and contact center/IVR apps. This technology can dramatically improve your communication and business productivity. Our software and services allow you to access your account, and seamlessly integrate our high-value cloud communications services.

Tookan is a SaaS based Delivery Management and Route Optimization solution. Tookan allows businesses to increase their operational efficiency with delivery management, end-to-end route planning, rider allocation, automated dispatch and real-time tracking. Here are the business interfaces offered by Tookan. 1. Central Dashboard: Manage all your tasks and track your delivery riders from a central dashboard. Businesses can also improve their workforce productivity with the help of powerful analytical tools. 2. Customer app: Let customers track their orders in real time with the delivery riders live location to create transparency and build trust. 3. Delivery app: Allow your riders to find the shortest possible route for delivery with Tookan to save time and money. Provide a clear structure on the tasks/orders to be completed. 4. Manager app: Manage your orders and delivery agents from a single app. Generate advanced analytic reports of orders placed by customers. Tookan also integrates well with multiple POS and 3PL solutions, creating the complete tech suite to power deliveries.

Say goodbye to tedious spreadsheets, manual work and complicated software. Say hello to a smart WFM system that makes your life easier, your customer service better and your contacts more pleasant. Don't be frustrated by a WFM system that adds to your workload. Instead, look for one that makes planning easy. Injixo is a user-friendly, intuitive WFM solution for call center operators. It's designed to help you do more with less, while saving you time, money, and stress. Instead of waiting in lines to get support, enjoy real customer service that is worthy of the name. Injixo's support team and smart self service options offer excellent onboarding, training, advice, and support to assist you in your daily work. Instead of dealing with inefficient workforce management, automate and optimize your WFM from beginning to end.

It is crucial for service operations to use data to predict and prescribe decision. Imagine if all decisions were more accurate, planned and timely. Imagine if every decision was more accurate, timely and planned. The traditional workforce management is changing. Decision Intelligence is now. Our customers know that finding their hidden capacity and releasing it can reduce overtime, reduce the number of temporary hires in their team, balance their workloads, meet SLAs and manage employee wellbeing. They also know how to scale up for peak times. With decision intelligence, they can do this intra-day and in real-time. The results are amazing. We are the only SaaS solution that focuses on decision intelligence for service operations. This includes banking, insurance, healthcare, and BPS.

Daisee develops technology to give you deep insight into the behavioural, emotional, and commercial dynamics of your customers. Daisee automatically scores all customer interactions using a digital quality scorecard that is the first of its kind. This automatically identifies quality assurance issues that need human intervention in areas such as compliance, communication, and conduct. Daisee allows you to see beyond words and uncover the emotion deep within your interactions. It reveals what your customers really think, feel, and are saying. Daisee is software that can be easily deployed across any telephony system and can help organisations immediately create business value. Globally Daisee is available in Australia, New Zealand, and the USA.

We believe that providing a unique, flexible, and responsive platform, especially as a Field Service Management solution, will allow you to deliver the best customer service. All-in-one platform for managing incoming calls, providing online support, chat, SMS and self-service application sync, emails, social media integration, and providing customer service. Multi-platform mobile apps to manage your field workforce. Mobile workforce empowered to receive, schedule, complete, update, notify, and even cancel job orders while on the go. iTouchVision's Service Desk Solution makes it easy to manage service requests and tasks throughout their lifecycle. Automated administration workflows make it easy to schedule and manage back-office operations. While our platform is highly configurable, it will not meet all your business requirements. However, an off-the-shelf solution will never be able to meet all your business processes 100%. Our platform may not meet all your requirements.

Smartz Solutions is a disruptor that is reshaping contact center landscape. The traditional legacy systems have been holding businesses hostage too long with their complex infrastructures and high fees. Contact centers are tired from being burdened with disjointed, expensive systems that have a negative impact on customer and employee experience. Our AI-powered 360° experience platform is redefining contact centre experiences. We've been there. We paid for legacy systems. We had 15 systems running simultaneously (at snail's speed) to be able run our call center. We understand the frustration of not being able (sometimes even) to find data to help customers. We know how frustrating it is to have employee data scattered across multiple systems, never allowing a clear picture of the business. You don't have run your call center by losing money, opportunities, and patience. With a comprehensive tech stack you can finally have your entire customer base.

AgencyWeb®, IWM is a web-based program that provides applications that make it easier to manage public safety workforces. AgencyWeb IWM's intelligent infrastructure takes public safety to new heights of management efficiency. It is available as an Enterprise solution with all the applications or as an Enterprise Lite option that allows applications to be added. A central platform for managing workforce operations. Track employee activities and report on the financial cost of services. Automates complex 24/7/365 scheduling requirements. Reports on the 'what', 'where' and 'cost' of workforce efforts. Assures that qualified staff are assigned and are paid the right amount. Overtime costs can be controlled while staffing levels are maintained. Payroll errors caused by manual processes can be eliminated. Centralizes training management. Tracks asset returns and assigns assets. Data sharing with other systems.

Contact Centers such as yours can use our Quality Assurance Platform to improve customer, agent, and user experience in order to thrive. We'll give you personalized recommendations on how to improve your QA. Unifying customer feedback, performance data, and text analytics will help you quickly identify the conversations that need your attention. Integrate and fetch conversations, survey data, and performance data into the best connected QA and improvement platform. To highlight compliance and CX issues, auto-score 100% of chats, emails, and calls. Create your own signals and filters and send them to your QA team for root-cause analysis and deep dive evaluation.

TimePlan is a leader in workforce management. Modular design ensures that your business's needs are met precisely. TimePlan provides a cost-effective and efficient solution for scheduling, time registration, and payroll integration. TimePlan gives you a clear overview and optimizes the planning of shifts and work hours. TimePlan helps you save time and reduce wage costs, while increasing employee satisfaction. TimePlan gives you a clear overview and optimizes the planning of shifts and work hours. TimePlan helps you save time and reduce wage costs, while also increasing employee satisfaction. Autoplan will create the roster so that you can spend more time with your customers and employees. Autoplan will create the best roster based on the data that you provide in TimePlan.

Transform the way you manage and empower employees. Calabrio WFM's dynamic on-premise and cloud solutions allow contact centers to plan, manage and engage employees, and create outstanding customer experiences. Calabrio WFM combines optimized staffing with employee engagement options to enhance visibility, adaptability, and performance. A mobile-ready, agent-friendly solution that unlocks the potential of your company and your people. Our self-service and dynamic scheduling technology will complement the dynamism in your operations, creating a more flexible and desirable work environment that meets your employees' needs. Incorporate powerful technology in your WFM processes using self-service Agent tools, automated contact center platform connectors and automated call center platform connectors. This will streamline forecast creation, schedule generation, and communication processes. Employees will be more productive if they are given timely feedback and have access to gamification tools. This will foster growth and development and allow for flexibility.

Technology, features, ergonomics, and ergonomics are all essential for a great user experience. The perception of time and work is changing. More flexibility is sought after by society, technology, regulatory, economic, and organizational changes. This quest makes planning management more complex. Timesquare®, a smart software tool, optimizes activity modeling, resource planning, and time tracking processes in a collaborative environment. Timesquare does more than just make attendance times more reliable or compile your payroll variables. It automates processes and assigns roles to each actor according your HR time cycles (daily/weekly, monthly, annual). This software also limits input errors.

Look no further if you are looking for the most efficient screening solutions that fit within your existing infrastructure. Unique in the industry, iCrederity provides highly customizable and feature-rich Employee Life Cycle Management Solutions via its ELMSuite platform. It simplifies and controls the entire recruitment process, from hiring to workforce management. We'll help you implement best practices and innovative solutions to help your organization manage a successful employee screening process that you can easily run through one of our hosted solutions: ELMSelect or ELMPro, RecruitPro.

UKG AutoTime allows you to accurately track product labor costs, project progress, and employee performance, while minimizing disruption to your employees. Our suite of tools for aerospace and defense companies will help you maximize your profitability by increasing operational efficiencies, controlling labor costs, and supporting compliance and customer needs. Our automated time- and labor tracking program is designed specifically for government contractors. It will keep your workforce on task and on time and in compliance with DCAA audit requirements. UKG AutoTime, a comprehensive workforce management system, is designed for the aerospace and defense industries. It can accurately track product labor costs for work orders, projects, and assess work in progress. It can also measure employee performance.

In minutes, you can speed up your offboarding process. Professional exit interviews created for your company. In minutes, you can create a professional exit interview. Find out why employees are leaving your organization. Early detection is key. Compare the reasons by job title and seniority. Find out which employees are available for rehire. Your own alumni pool. Find out if employee turnover and job satisfaction correlate in your company. Analyze the company culture and how employees perceive it. Find out if your culture is conducive to retention or turnover. Find out if employees are comfortable sharing concerns with executives and colleagues before leaving the company. Ask former employees for their suggestions on how to improve. Interviews are conducted by professionals who have years of experience. They will give you actionable insights that will help you make your plans.

We help the most visible and competitive companies in the world adapt quickly to industry, regional and economic shifts. This ensures they have the speed, scale and flexibility to manage their contingent and integrated workforces from a single platform. You can see the entire contingent workforce, from initial requisition to offboarding and reassignment, in real-time. A contingent workforce can adapt to your changing needs, allowing you to build resilience. You can take control of compliance and reduce risk for your organization by storing contingent workforce data in one system of record. Access to the most advanced workforce management systems will empower your teams to make better business decisions. Market-leading, vendor-neutral services can help you improve your organization's management and control of the entire contingent workforce management lifecycle.

We can handle any scenario, large or small. We can provide the right solution for every scenario, including time recording, traditional working time management, intuitive self-services, mobile apps, workforce scheduling, advanced workforce scheduling, and strategic capacity planning. On premises or in the cloud. We live and breathe workforce management every day. The European Court of Justice demands that companies record employee hours in a systematic and legally compliant manner. These requirements are met easily by ATOSS Workforce Management solutions, which also have many more benefits. Flexible scheduling, preferred duty planning, and self-services are all benefits for employees and companies alike. Would you like to quickly assess which workforce management solution is best for your company? The ATOSS Solution Finder is available. You'll get valuable insights, and we'd be happy to answer any questions.

Workforce Management solutions that allow you to grow as you go. NOVAtime is your partner for all your timekeeping, payroll and HR needs. NOVAtime's best-of-breed solutions will ensure that you have the right tools to manage your workforce. NOVAtime has the unmatched capabilities to help you manage your workforce, whether you are an enterprise or a small business that is looking to grow. NOVAmobile is a mobile workforce management tool that was designed with today's workforce. Track employees' attendance, time, and jobs. Increase efficiency and manage labor costs and compliance risks. The workforce of today isn't restricted to cubicles and corporate offices. Remote workites and 24/7 schedules allow employees to be on the move all day. NOVAtime gives you access to a range of mobile and hand-held solutions for modern workers.

EXP+™ from Sitel Group® simplifies the delivery of end to end customer experience (CX), while increasing efficiency, effectiveness and customer satisfaction. Empower associates to have meaningful conversations with customers, answer inquiries, and increase sales. Our digital solutions and technology ecosystem will improve customer experience and employee satisfaction. You can collect, connect, and activate data and insights in real-time to improve quality and performance. Reduce operational costs by automating repetitive tasks that are lower in value and less complex. Investing in people is key to a happier workforce and a better customer experience. EXP+ empowers your employees with the skills to make your brand shine. We offer award-winning CX content, learning services, and technologies.

Modern solutions are required to meet new challenges in workforce management. Legacy software and manual spreadsheets can't keep pace. The Legion WFM platform, which is AI-powered but cloud-native, delivers the most intuitive enterprise solution. Employees love it. Modernize employee experience while optimizing your workforce management. Legion WFM uses machine-learning to generate highly accurate demand forecasts that will ensure optimal staffing. 98% accuracy is achieved by automated labor forecasts. Forecasts of business demand are made in dollars, transactions and foot traffic, as well as other variables. Your unique labor model is included. Fully-automated forecasts continuously learn from thousands data points. Happy employees are a great way to attract and keep guests. Legion WFM improves workforce productivity and engages staff with easy-to-use tools. Legion WFM automates workforce management so that you can concentrate on providing the best service.

Innovations are a way to standardize today's workforce activities. It provides both competitive advantages and improves business efficiency. The workforce enterprise is the most comprehensive HRMS solution in the industry, and Baryons provides it. The workforce enterprise solution is based on years of workforce management expertise. It helps you align your workforce with your business goals. This fully integrated solution includes all aspects of the employee life-cycle ranging from attendance, leave, productivity, performance/appraisal, C&B, and payroll all in one application. The solution includes several standard reports and allows you to create any reports that you need for smooth operations. The solution includes an intranet portal that supports social features and acts as a gateway to the HR Portal. It provides a personalized user experience for your existing applications.

WHIZTEC Human Capital Management offers comprehensive human resources management capabilities, including workforce management, compensation, and talent management. Organizations can free up their HR staff to provide value-added services and reduce operational costs with extensive business process automation. WHIZTECHCM streamlines and integrates key workforce processes, including employee administration, document management and organizational management, leave and attendance management, leave management, payroll, Employee Gratuity Fond (EPF) calculations, and legal reporting. WHIZTECHCM supports the legal reporting requirements for several countries, eg: Wage Protection System in the UAE and Salary Information File in the UAE. WHIZTEC HCM allows you to place the right people in the right positions, reward and develop top performers, retain key talent, increase efficiency, and improve operating performance.

Timegate is a global workforce management system that was specifically designed for cleaning, security, and facilities management providers. It's the most scalable and best-in-class software, providing business-critical information that will help you operate efficiently, improve performance, and reduce risk. To manage employee and customer information, time and attendance, and schedules, start with the Timegate Essentials pack. As you grow your business, add additional packs to help with employee engagement, finance and recruitment, reporting, and service. Timegate helps businesses like yours become more profitable and retain more customers. Timegate is innovative, flexible, and industry-specific, giving you a competitive edge.

It is impossible to capture the talent of your staff in a spreadsheet or on a whiteboard. Use a planning tool that is as dynamic as your staff. JobPointe is a web-based, customizable software that allows you to manage and assign employees. Filter employees based on certifications, project history and geographical location. You can easily assign your dream team members to a project, and notify the affected employees, their managers, as well as other stakeholders, instantly. JobPointe is flexible and easy to use. Every business has different staffing requirements. JobPointe makes it easy to manage your workforce. Our specialists will help you import your project and employee data. They can also identify and create custom fields or filters that are specific to your business.

Automate and collaborate to keep everyone in the loop. Access to documentation and data anywhere, anytime. Deadlines met. Complete compliance. The verdicts are indisputable. Your company's reputation will not be damaged. You have access to critical labor relations and employee relations information. You can be confident that your company is taking the right action every time with this central repository of historical data and predictive analytics. It's a time-saver, a money-saver, and a task-saver all in one. You only need one platform to accomplish any task, regardless of how many unions you have or how dispersed your workforce might be. You should be focusing on the people and not the problems. Set up, configure, and start solving difficult HR business problems. You can take control of your employee and labor relations management to create a more productive and successful work environment for your company.

HR Duo will modernize the way that you manage your entire staff. A dynamic pair of smart HR tools that automates time management, employee performance, and scheduling tasks. This allows you and your company to thrive. HR Duo will optimize your daily operations and make the most of the talent, energy, and time of your entire staff. Manage your workforce’s time, streamline your scheduling and increase productivity while controlling costs. Access our full range of innovative tools for recruiting, engaging, and nurturing the most important asset in your business, your employees. Automate up to 80 percent of your HR tasks and focus on more exciting aspects of the business. A library of documents, letters and policies that will help you automate your processes. Streamline project and remote work management by having full visibility of employees and subcontractors.

StaffSavvy provides the best platform to get the most out of your workforce. It combines recruitment tools, HR tools, document and learning management, online training tools, shift planning tools, compliance tools, timesheets and communication tools on a single platform. We built the platform based on real-world experience. This platform offers you unrivaled features and tools to make your life easier. StaffSavvy can be used for: Businesses that have outgrown their basic shift management tools. Businesses with multiple locations that need to organize their rapidly expanding operations. Businesses with 100+ employees that have an outdated workforce management system that has evolved but is inefficient and costly to operate. Any business that relies on shift-based staff. We work with clients from the hospitality, events and performing arts sectors, as well as higher education, visitor attractions, museums, museums, theaters and museums.

Humanity is an online workforce management platform that offers many features. It helps business leaders to focus on the essential staff administration and help them gauge the costs of running their business more accurately. Humanity's step-by-step schedule planning tools make communication easier. They also offer in-app messaging options that allow for quick reporting and exports that can be used with any payroll provider. Management can also eliminate the need to use clunky spreadsheets and pen-and-paper documents to schedule employees. This helps to reduce employee scheduling time by up to 80%. The mobile app gives staff and managers access to all features. This eliminates the need to compare time sheets and track down time sheets. Employees can also clock in and out of shifts using one click. Any organization looking to improve their operations must have Humanity (Shiftplanning).

A fully automated, all in one HR platform that is easy to use and fully automated will allow you to manage your business modernly. Our next-generation software automates your HR processes, payroll, and many other tasks. Our cloud-based platform, which is user-friendly and easy to use, makes everything simple for everyone. You can focus on your business while you manage your employees more effectively without having to keep an eye on them. We work with you to provide support and opportunities for your business to grow in the most efficient and economical manner possible. Our cloud-based platform gives you real-time access for your entire workforce. You can access your entire workforce from any location and have complete control. Our proprietary technology has been developed to automate tedious processes and save time. Our proprietary backend manages thousands of computations per second to ensure that all data flows seamlessly from payroll to punch.

MITC has been providing market-specific solutions since 1990. It is backed by world-class integration, project management, customization and support services. MITC is a workforce management software program that is affordable and can help you overcome challenges in your organization. It can also streamline processes to increase operational productivity. MITC is used by thousands of employees and managers to improve customer service, streamline administration, control payroll costs, reduce overtime and reduce compliance risk. MITC offers flexible and scalable solutions that can be tailored to your specific needs, regardless of how many employees you have. Today's agencies are facing a host new challenges, including higher turnover, rising payroll cost, restricted funding, unfunded mandates and new regulations. There is also a rise in HCBS and managed-care growth. Agency Workforce Management is designed for providers who serve I/DD and the behavioral health communities. It supports all agency needs.

SAP SuccessFactors: Cloud-based human resource management. SAP SuccessFactors puts people at the center of your HR transformation and improves employee experience. This cloud-based HCM suite is the best in the industry and uses the most recent technologies to help you win the battle for top talent, connect people with purpose, and drive business results. Learn more about SAP SuccessFactors and how it can help your team work together.

TeamWork, built in HTML 5 is a comprehensive, configurable and 100% cloud-based Workforce Management System. It is provided as a hosted Software-as-a-Service product design, built and maintained by ScheduleSource, Inc. TeamWork is accessible from anywhere, from any device. It provides exceptional ease of use, is highly collaborative and provides robust tools for staff planning, scheduling, change management, employee self-management, and reporting. An integrated time system with pay rules including attendance visibility in schedules provides continuous real-time access for clocking, timecards and payroll processing from anywhere. TeamWork is a configurable roles-based system. That means that your enterprise administrators can create any number of schedule groups/locations, support any number of employees and system users, set up portal and functionality access controls as needed to optimize the system for your use. TeamWork provides tools for: Recruiting, Staff Forecasting, Scheduling, Auto scheduling, Shift bidding, Leave management/Attendance, Leave/PTO bidding, Time keeping, Collaboration/Notifications, Credentials, Compliance, Clients, Events and Appointments, Auditing schedules and Time and Integrations.

Eagle Eye Tracking Software was developed by business owners who have been in your shoes and know the challenges and pain points of managing a mobile workforce. There are programs that can almost meet all your mobile workforce management requirements, but not quite. Integrated GPS tracking features allow you to automatically account for mobile workforce productivity by route, vehicle, driver, job, and driver. Additionally, auto generated reports are easy to use, intuitive, and simple. You may feel frustrated and behind, and you may not have enough time to communicate with your technicians and operators. Management is empowered with increased controls to lower costs and promote business growth.

Mitrefinch, a time- and attendance software and workforce management platform, will revolutionize how you run your business. Mitrefinch's industry-leading attendance and time tracking tools allow businesses of all sizes to increase productivity and profits. Mitrefinch offers businesses a tailored system that combines biometric attendance and attendance options, bespoke reports, and a user-friendly design.

WaYnaQ can help you gain competitive advantage and succeed with your operations by improving operations, increasing agility, and reducing overhead while reducing costs. The SaaS-based platform integrates seamlessly into your existing workflows. Your decentralized workforce can be managed, shared, and scheduled. Geofencing can be used to manage fleet activity, shifts and time off. You can interact with fleet members in real time or broadcast to the entire fleet. Access anywhere, provide service anywhere, and reduce overhead costs.

A platform that is designed and built to support service-based businesses. To reduce time spent processing payroll, you can configure and control it. All aspects of your workforce can be managed from one location. Know exactly where your fleet and assets is at any given moment. Communication between office and on-site teams can be made easy and instantaneous. Employees can fill out timesheets to cover travel, breaks, allowances, etc. You can eliminate paper and fill out all forms digitally from your mobile device. You can harness your data with a variety of sophisticated reports. MTM allows you to control and respond in real-time to situations. Drag-and-drop scheduling allows you to set up your day or make urgent changes. Real-time messaging makes it easy to communicate between the office and field. Even tasks such as accepting shifts or completing jobs can be completed at any time.

A collection of integrated solutions to manage and control your Supply Chain Execution. Supply Chain Management's challenge is to integrate end to end solutions to break down the barriers between supplier, company, consumer and customer. This transforms existing models into collaborative networks that require the proper planning and execution of execution components. Supply Chain Management (SCM), is no longer optional in this era globalization and competition. Companies must address and overcome the challenges of maximizing profits, reducing operating costs, improving customer service, and controlling inventory. Click Reply™, Logistics Reply's proprietary product suite that ensures the efficient operation and precise control of Supply Chain Execution processes at distribution warehouses, inter-operational areas, and production plants.

Access your earned wages instantly, at no cost, by simply opening an app. Branch is the best app to help you manage your hard-earned cash. Branch is the industry's most trusted operations platform for hourly workers. Branch is a web-based dashboard and mobile app that allows business users to manage, distribute, and create schedules. It was designed to increase productivity and efficiency in the workforce. Branch allows employees to view their schedules, change shifts, request time off, and set their availability. Branch is used by many top companies today, such as Pizza Hut, McDonalds and Starbucks, Taco Bell and Taco Bell. Are you tired of financial services exploiting hard-working people like yourself? We are too. We help fellow Americans get ahead financially. Stop waiting for your wages to arrive by paying. Request a portion immediately from your paycheck and use it for unexpected expenses.

Three brilliantly integrated solutions that support your team and delight customers. All incoming messages can be consolidated. Assign conversations to a particular agent or team. You can categorize conversations to make it easier for automation and reporting. A multi-channel solution that works with voice, chat, email, SMS, and social. Integrates with more than 40 partner applications. Accurate forecasting, scheduling, and management. It is powerful, simple-to-use, and affordable. Scalable and optimized to be used in call centers.

OpenText™, Qfiniti, is a centrally managed suite that provides workforce optimization solutions for multichannel interaction analysis. It offers real-time agent support as well as call center performance management capabilities. Qfiniti automatically provides relevant, accessible, and actionable customer intelligence that allows organizations to better understand customer interactions. This will allow them to deliver exceptional service around the world. Qfiniti can be deployed on-premises and on the cloud and integrates with all contact center telephony systems as well as CcaaS vendors such Amazon Connect, Twilio and RingCentral. Provides coaching opportunities by offering performance assessment capabilities. It allows users to create and modify evaluations online using easy-to-use scoring features and navigation. It uses unique agent rankings, skills and seniority to support scheduling. It also allows users to forecast staffing needs and accurately schedule single or multi-skilled employees.

Modus unifies finance, HR and hiring managers to create a unified workflow that helps companies optimize their resource allocation. Modus is a platform powered by AI that optimizes workforce planning. It unifies finance, HR and hiring managers in a single workflow. It allows companies to detect, examine, and correct their workforce planning, ensuring that they hire and retain the necessary personnel and eliminate excess staffing. The platform uses AI-driven anomaly detectors to identify areas of cost savings and employee retention. It also offers tools to set guardrails to prevent over-hiring and features to prepare you for different scenarios by tracking your plans against actuals. Modus integrates over 100 tools to facilitate seamless data flow, collaboration, and communication between finance, HR, leadership, and other teams. Modus provides comprehensive visibility into workforce data to help fast-growing companies align their budget and hiring decisions with their overall strategy.

Pepito makes it easy to manage vacation and working hours, and creates duty rosters in a simple way. The clever tool anticipates and records overtime and absences. Pepito can take over all the time recording and summarizes all information. Pepito makes sure that the right employees are deployed at a specific time. The core of the tool is the requirement-deployment planning, which forms the basis for securing all shifts. Planners and employees can see the duty times and absences clearly. Actual and target working hours are automatically compared. All information about each employee, regardless of industry, is clearly stored in a digital personnel file. These information can be accessed by decision-makers at all times. These documents include certificates, documents from applicants, holiday agreements, time limits, holiday arrangements, notes from employee appraisals, master data, and many other items.

Operational efficiency can be improved by ensuring optimal staff costs. Justification of the number and type of staff required for facility managers and company management. Transparency in the construction of work schedules and their monitoring. Calculation of the optimal staff for your retail outlets, with a minimum of total payroll. Reports on the cost of operations. Multi-format support. Each format can be assigned business process parameters. Ability to calculate different scenarios for work conditions and work schedules, and then choose the best. Maximum possible approximation of the need for the withdrawal of employees.

Get started today to manage your workforce. Many companies deal with part time employees and changing work hours. Shiftbase is an easy to use employee scheduling software that allows you to create a flexible schedule over a longer time period. Schedules can include budget, turnover, and expected personnel costs. Schedules can also track employee availability and absences so that the scheduler can accommodate any employee requests. Once the work schedule is complete, it can either be shared via email or viewed through the mobile app. You can register hours worked with Shiftbase from any device, including a mobile app, a computer or a timeclock terminal. In real-time, view employee attendance and current wages costs. Managers can register absences using Shiftbase. The mobile app for Android and iPhone allows you to manage and request all out-of-office hours. Shiftbase has many other features that will save you time, such as employee scheduling and logging of hours.

Agent Accelerator by NovelVox gives agents a 360-degree view to customer information. This allows them to provide personalized customer service and lightning-fast support. This powerful solution dramatically reduces average handling time (AHT) as well as waiting times. It also improves First Call Resolution and customer satisfaction. Agents can use the all-in-one desktop to interact with multiple applications. Customers have a seamless experience thanks to the single interface. Agents can call customers by name using the caller data display, which includes details such as name, address, contact details, past transactions and ticket status. Customers are no longer forced to repeat their requests. Agents can quickly address customer concerns in a personal manner and at a faster pace with all the details. They can also chat with other agents to obtain timely information while helping callers.

Numeron combines shift planning, surrogate managing, working time interpretation, reporting, and communication into one entity. This will make workforce management easier and more transparent. You want to increase job satisfaction by preventing under- and over-resourcing and by considering the wishes of all staff. You want to reduce silos, promote equality between employees and customers. The employee's goal number of hours is the minimum number of hours worked in the time period. Both work and absence requests are taken into consideration equally, so that free time is maximized. It is easy to manage deputies. You can easily manage deputies by simply selecting the number that indicates the most qualified experts for the task.

ALMobile streamlines and consolidates your field data tracking processes and payroll processes to connect everyone involved in your project. Track employee attendance, time, and project information in the field and at the home office. Field personnel have more important tasks than learning how to use complex software. Technology should not be used to hinder your workforce's productivity. ALMobile's unique reporting capabilities integrate with your primary accounting system to cut through the noise and organize information. Real-time project and employee data is available that is accurate, customizable, and easy for you to analyze. ALMobile allows companies to work together smarter and faster by allowing them to operate without an internet connection. Say goodbye to paper and outdated software.