Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Peopleware provides an all-in-one workforce management solution that helps businesses forecast demand, schedule staff, and manage attendance with precision and ease. Powered by machine learning, its forecasting tool enables organizations to predict workload fluctuations accurately and prepare accordingly. The scheduling module creates balanced rosters that meet both business needs and employee satisfaction. Peopleware also excels in intraday management, allowing real-time adjustments to schedules based on unforeseen events. Automated time-off requests and transparent policies foster a culture of fairness and trust. The platform integrates time and attendance data directly with payroll systems to streamline administration. Peopleware supports employee education with scalable e-learning programs to help staff grow professionally. Backed by robust security and deep integrations, it helps companies confidently innovate while protecting their data.
Description
Our workforce management suite enables your organization to effectively utilize its valuable resources in a more focused, cost-effective, and employee-centric way, while minimizing the manual and labor-intensive aspects of administrative tasks. Service centers of various sizes across more than 15 countries rely on our opcycWFM software to efficiently manage, plan, and control employee deployment, even in complex situations, while prioritizing employee needs and preferences. opcycWFM supports your planning, monitoring, and personnel processes comprehensively. This all-encompassing workforce management solution enables you to navigate the daily operational cycle intelligently without necessitating extensive adjustments, as it is uniquely configurable. If you want a workforce management provider that truly understands your needs on a daily basis, opcycWFM is the solution you should choose. With its intuitive design and robust features, it stands out as the ideal choice for organizations aiming for efficiency and employee satisfaction.
API Access
Has API
API Access
Has API
Integrations
Five9
MiContact Center Business
UJET
Vonage Contact Center
Zendesk
Integrations
Five9
MiContact Center Business
UJET
Vonage Contact Center
Zendesk
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$5.95 per user per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Peopleware
Founded
1995
Country
Germany
Website
www.peopleware.com
Vendor Details
Company Name
opcyc GmbH
Founded
2011
Country
Germany
Website
opcyc.de/opcyc/de/
Product Features
Employee Scheduling
Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking
Leave Management
Approval Process Control
Calendar Management
Employee Scheduling
FMLA Tracking
Leave & Absence Reporting
Leave Policy Management
Self Service Portal
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce