opcycWFM Reviews

It is crucial for service operations to use data to predict and prescribe decision. Imagine if all decisions were more accurate, planned and timely. Imagine if every decision was more accurate, timely and planned. The traditional workforce management is changing. Decision Intelligence is now. Our customers know that finding their hidden capacity and releasing it can reduce overtime, reduce the number of temporary hires in their team, balance their workloads, meet SLAs and manage employee wellbeing. They also know how to scale up for peak times. With decision intelligence, they can do this intra-day and in real-time. The results are amazing. We are the only SaaS solution that focuses on decision intelligence for service operations. This includes banking, insurance, healthcare, and BPS.

We believe that providing a unique, flexible, and responsive platform, especially as a Field Service Management solution, will allow you to deliver the best customer service. All-in-one platform for managing incoming calls, providing online support, chat, SMS and self-service application sync, emails, social media integration, and providing customer service. Multi-platform mobile apps to manage your field workforce. Mobile workforce empowered to receive, schedule, complete, update, notify, and even cancel job orders while on the go. iTouchVision's Service Desk Solution makes it easy to manage service requests and tasks throughout their lifecycle. Automated administration workflows make it easy to schedule and manage back-office operations. While our platform is highly configurable, it will not meet all your business requirements. However, an off-the-shelf solution will never be able to meet all your business processes 100%. Our platform may not meet all your requirements.