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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Comprehensive and sophisticated solutions tailored to fulfill your workforce management requirements, no matter where work takes place, enable you to emerge as an employer of choice. Explore cutting-edge methods for enhancing workforce management while fostering positive experiences for employees. Our efforts span various sectors, including education, government, manufacturing, and healthcare, as we revolutionize the work environment. Witness how effective workforce management can generate real value across all departments within your organization. By adopting a holistic strategy, you can unlock previously overlooked advantages in areas such as engagement, retention, productivity, and overall financial performance, all while boosting both profits and employee morale. We prioritize a thoughtful and strategic approach to our global partnerships, ensuring that each of our services, software, and technology collaborators is meticulously chosen for their capacity to provide significant value to our clients and address their critical workforce challenges. This commitment to quality not only enhances operational efficiency but also strengthens the overall employee experience.

Description

Our workforce management suite enables your organization to effectively utilize its valuable resources in a more focused, cost-effective, and employee-centric way, while minimizing the manual and labor-intensive aspects of administrative tasks. Service centers of various sizes across more than 15 countries rely on our opcycWFM software to efficiently manage, plan, and control employee deployment, even in complex situations, while prioritizing employee needs and preferences. opcycWFM supports your planning, monitoring, and personnel processes comprehensively. This all-encompassing workforce management solution enables you to navigate the daily operational cycle intelligently without necessitating extensive adjustments, as it is uniquely configurable. If you want a workforce management provider that truly understands your needs on a daily basis, opcycWFM is the solution you should choose. With its intuitive design and robust features, it stands out as the ideal choice for organizations aiming for efficiency and employee satisfaction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Synoptos

Integrations

Synoptos

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$5.95 per user per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

WFS

Country

Australia

Website

wfsaustralia.com

Vendor Details

Company Name

opcyc GmbH

Founded

2011

Country

Germany

Website

opcyc.de/opcyc/de/

Product Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

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