Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Comprehensive and sophisticated solutions tailored to fulfill your workforce management requirements, no matter where work takes place, enable you to emerge as an employer of choice. Explore cutting-edge methods for enhancing workforce management while fostering positive experiences for employees. Our efforts span various sectors, including education, government, manufacturing, and healthcare, as we revolutionize the work environment. Witness how effective workforce management can generate real value across all departments within your organization. By adopting a holistic strategy, you can unlock previously overlooked advantages in areas such as engagement, retention, productivity, and overall financial performance, all while boosting both profits and employee morale. We prioritize a thoughtful and strategic approach to our global partnerships, ensuring that each of our services, software, and technology collaborators is meticulously chosen for their capacity to provide significant value to our clients and address their critical workforce challenges. This commitment to quality not only enhances operational efficiency but also strengthens the overall employee experience.
Description
Our workforce management suite enables your organization to effectively utilize its valuable resources in a more focused, cost-effective, and employee-centric way, while minimizing the manual and labor-intensive aspects of administrative tasks. Service centers of various sizes across more than 15 countries rely on our opcycWFM software to efficiently manage, plan, and control employee deployment, even in complex situations, while prioritizing employee needs and preferences. opcycWFM supports your planning, monitoring, and personnel processes comprehensively. This all-encompassing workforce management solution enables you to navigate the daily operational cycle intelligently without necessitating extensive adjustments, as it is uniquely configurable. If you want a workforce management provider that truly understands your needs on a daily basis, opcycWFM is the solution you should choose. With its intuitive design and robust features, it stands out as the ideal choice for organizations aiming for efficiency and employee satisfaction.
API Access
Has API
No
API Access
Has API
No
Integrations
Synoptos
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$5.95 per user per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
WFS
Country
Australia
Website
wfsaustralia.com
Vendor Details
Company Name
opcyc GmbH
Founded
2011
Country
Germany
Website
opcyc.de/opcyc/de/
Product Features
Workforce Management
Budgeting & Forecasting
No
Contractor Management
No
Employee Lifecycle Management
No
Labor Projection
No
Performance Appraisal
No
Recruiting Management
No
Scheduling
No
Skills Tracking
No
Time & Attendance
Yes
Variable Workforce
No
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
Workforce Management
Budgeting & Forecasting
No
Contractor Management
No
Employee Lifecycle Management
No
Labor Projection
No
Performance Appraisal
Yes
Recruiting Management
No
Scheduling
Yes
Skills Tracking
Yes
Time & Attendance
Yes
Variable Workforce
Yes