Alternatives to hi.guru

Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy. Powering over half a million agents today, Twilio Flex is accelerating digital transformation by freeing companies from the limitations of legacy call centers, all on one powerful platform. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications - CRM, payment systems, service ticketing, rewards program, navigation on the web, etc. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips so they can deliver the best customer experience. Find the documentation, sample code, and developer tools needed to tailor the contact center to your unique needs. Whether you're starting an outbound call, initiating a warm transfer, or monitoring agent activity, our guides will provide you the context you need to get the most out of Flex's existing architecture.

Birdeye is the highest-rated all-in-one reputation and customer experience platform for local businesses and brands. Over 100,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive.

Pipedrive is a sales-focused customer relationship management tool that teams of all sizes love. With over 100,000 companies spread across 179 countries, sales teams are drawn in by an easy-to-use CRM with a simple yet powerful design that prioritizes ease of use above all else. When using Pipedrive, nothing falls through the cracks, allowing your team to spend less time filing and more time selling with a CRM software that is both agile and powerful. Some Pipedrive top features: · Visual sales pipeline: See your entire sales process at a glance. Update deals by dragging and dropping them into place. Customize it to match your sales cycle. · Team collaboration: Collaborate on deals and activities with colleagues. Share updates on sales operations and wins. · Reporting and dashboards: Get detailed reporting on sales and key activities. Track progress against goals in your dashboard. · Activity reminders: Schedule reminders for all your sales activities. Stay on top of all your deals. Never miss a follow-up. · Segment leads: Filter, categorize, segment and sort leads to create targeted lists for personalized communications.

Manage and build a strong online reputation that helps you stand out from the competition as an industry leader in your area. Broadly helps local businesses attract and consolidate leads from multiple lead sources including Google, Facebook, Instagram, web chat, and website contact forms. Plus, connect with and serve customers and automatically request reviews on Google, Facebook and other popular review sites - all from one easy-to-use app. Consistently provide the 5-star experience your ideal customers expect with a responsive website, automated web chat that captures up to 2x more leads, streamlined text and email communication, appointment reminders, mobile invoicing, flexible customer financing options and so much more. Our app is accessible from any device, anywhere, and integrates with the tools you already use. You'll enjoy personal onboarding and dedicated, ongoing customer support. Broadly makes it easy for customers to find you, work with you, and rave about you.

LiveAgent is the best-rated and most highly reviewed help desk software for SMBs in 2024. LiveAgent boasts the fastest chat widget and is used by over 150M people worldwide. LiveAgent is a web-based, fully-featured live chat and helpdesk system. LiveAgent leverages the power and flexibility of a universal email, live chat, built in call center, and a robust customer portal. LiveAgent offers over 175+ useful features, including advanced automation features, rules and tags, as well as 195+ integrations. Join companies such as BMW, Yamaha, Huawei, and Oxford University to provide world-class customer services. No credit card needed. Start your 1-month free trial today.

Everything local businesses need to win. Text with customers, get more reviews, collect payments, send text marketing campaigns, and centralize your communications—all from one platform.

With over 700 direct carrier connections and 60+ offices on 6 continents, Infobip is a global leader in omnichannel communication. We make it our business to simplify how brands connect with, engage and delight their customers at global scale. Our programmable communications platform delivers a suite of tools for advanced customer engagement and support, plus security and authentication. We make this available to you across the widest range of communication channels possible. THE INFOBIP ADVANTAGE (1) Personalized omnichannel customer connections Achieve deeper customer engagement across the widest selection of local and global channels, including: SMS, RCS, WhatsApp, voice, video, email and the most popular chat apps. (2) Global reach, local presence Our 60+ offices around the world allow us to react faster. We provide 24/7 customer support, technical solutions in-line with needs and local requirements — based on proven best practices. (3) Full stack customer engagement Deliver better outcomes for your business by enhancing your communications with fully integrated contact center, marketing automation, and chatbot building solutions informed by our customer data platform.

ZoomInfo SalesOS allows you to maximize productivity, increase pipeline and reach a revenue potential that you never imagined possible. Create an account universe based upon your Ideal Customer Profiles. Reach decision makers with the largest B2B database of 65M+ phone numbers and 150M+ verified email addresses. Track companies searching for solutions similar to yours on the internet to identify and reach prospects early in their buyer's journey. Find and connect with decision-makers from companies that visit your website. Analyze customer calls, emails, and meetings to drive process improvements that will impact your bottom line. With our native phone dialer, and email tool, you can create and execute multi-touch sales campaigns. ZoomInfo Chat is a data-driven chatbot tool that reduces the time it takes to close sales. To free up your internal staff, set real-time lead alerts and automate lead-qualifying communications.

Userlike is the leading software for customer messaging and support automation in Germany. The heart of this solution is the Message Center - a central inbox for all messaging channels such as website chat, WhatsApp, Facebook Messenger and more. From here, all messages can be processed with professional features such as message templates, live translations and file sharing. Userlike has a powerful website messenger that companies can integrate into their website. The live chat tool lets your customers choose to either have a conversation at that moment or continue it at a later time - just like their favorite messaging apps. For complex inquiries or product demos, the software gives agents the ability to switch from a chat to a browser-based video call with one click, which also allows for screen sharing. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen the customer relationship. Self learning chatbots with GTP-4 integration, smart FAQ pages and dynamic contact forms can be integrated via Userlikes AI Automation Hub to automate your customer support. The software is developed and hosted in Germany, making Userlike a GDPR-compliant customer communication solution

Heyday's Conversational AI platform is for retailers. It combines the power and human touch of AI to deliver 5-star customer experiences. An online sales assistant that never sleeps can capture, engage, and convert leads. Heyday personalizes your website's customer experiences by connecting to your product catalogue to provide tailored search results and recommendations. Your associates are only contacted when customers are ready for purchase. AI powers Heyday to create the ultimate personal shopper experience. Are you overwhelmed by repetitive customer service inquiries? Heyday's powerful Conversational Ai technology eliminates repetitive customer service requests and saves your team time. This allows them to focus on customer conversations with higher value and our chatbot takes care the rest.

Grasp combines multiple communication channels and creates a single story from all of your contact moments. This is how you can regain control over your customer service. Have you ever been more accessible via email, phone, or social media? It's a great way to connect with your customers. You must also be in control. Grasp organizes all of your contact moments into one timeline so that you never miss an opportunity to have a great conversation. All customer contact moments are consolidated into one timeline. Your support team can quickly get to the point and you have a clear overview of the relationship. Every time, the first time is the best. You score points if you are proactive in starting a conversation about what your customer wants to learn. By clearly mapping out the needs of your customers, we help you get things moving. Grasp is built upon positive energy. It is evident when you work with us. It will be felt by your customers every time they contact us.

We're a freemium omnichannel communication platform for businesses with 11 channels to connect and more than 270k active users in all countries all over the world. Agents can access all chats, emails and calls from one Jivo app and your clients can get support via social media and increase your sales opportunities. We are integrated with Shopify, Wordpress, Wix, Bigcommerce, Tilda and many other big names in the industry. We feature chatbots, WhatsApp, Instagram and many other very important communication channels so your revenue can increase more and more. JivoChat is developed and localized for the English, Spanish, German, Turkish, Indonesian, Portuguese, and Russian markets. We're ready to work in any country also with 24/7 support.

Connect with your customers through a conversational platform that allows for multi-channel communication. Connect with site visitors using voice, live chats, two-way texts, video, social messaging, and more. Works on any website and can increase conversion rates up to 75% Add a virtual phone system and a business line to your personal phone by using our mobile application or web portal. Set up IVR, create your call flow, and enable call-forwarding to ensure that no customer calls are missed. Connect with your customers by sending SMS text messages. It's convenient and easy - clients can send text messages from your website by using Voizee widget, and you can take over from there. Centralize all your customer conversations in one dashboard, regardless of the channel.

All channels can be accessed from one dashboard. Send promotional broadcasts with Official WhatsApp API to increase your sales. You can automate abandoned cart recovery, send order notifications, verify cash on delivery orders, and verify cash using WhatsApp. DelightChat is a customer service tool and marketing tool that's specifically designed for eCommerce brands using WhatsApp, Instagram, or other modern channels. This tool can be combined with WhatsApp marketing to give you everything you need for your D2C brand. You can save time and have peace of mind knowing that you never miss a customer query via any channel, including WhatsApp, email, FB & IG Comments, Messenger, Instagram DMs and live chat. Send broadcasts to your customer's list using the Official WhatsApp API. Brands are seeing a 26x ROI on WhatsApp marketing spending and 7.1x more conversions than email due to WhatsApp's high deliverability and read rate.

Whelp is an AI-based cloud service that provides faster and more personalized customer support. BPOs, call centers, outbound and inbound sales teams for airlines, healthcare, education and banking. All channels can be reached from one screen. Provide personalized support. Establish lasting customer relationships. Our chatbot can automate the capture of customer information when you aren't online. Use live chat to connect with valuable leads via your website. Engage in meaningful conversations in real-time with customers to increase loyalty. You can pick up where the customer left off, no need to repeat or recap. Your customers can access outstanding service wherever they are: voice, chat, SMS, email, and WhatsApp all from one screen. No plug-ins or add-ons are required. Your customers will be helped quickly by personalized and prompt support

It's a texting platform that makes it easier to communicate with your customers and yourself. You can now communicate with groups from the palms of your hands. One number means one text inbox. All members of your team can see if a customer has been reached out to, responded to, and what was said. All your SMS, Facebook Messenger, and phone calls can be done in one place. Our mobile app allows you to support multiple employees without having to use your personal phone number. Our reporting allows you to track your team's response time and more. You can sync your data from other apps and keep track of customer information. Create a team, communicate with them directly or through channels, and share information about customers. You can create custom groups and send personalized messages to them. Connect Myopolis with over 3,000+ apps to automate your workflows. Connect Hubspot to sync your contacts and get a clear view of all your customer interactions.

Streamline customer communication and build better relationships with URVA Connect - the omnichannel platform that centralizes conversations from messaging service, like WhatsApp, FB Messenger, Instagram DM, SMS, and more, all from a single interface. URVA Connect makes it easy to manage and respond to messages, with no loss of data when team members change. URVA Connect offers a platform that helps you enhance customer relationship, keeps your business in sync and make things easier when it comes to updating your deals and policies.

Simple. Secure. Reliable messaging. WhatsApp allows you to communicate quickly, easily, securely, and on any phone around the world. WhatsApp Business is a free app that was designed for small businesses. To showcase your products and services, create a catalog. You can easily connect with your customers by using tools that automate, sort, and respond quickly to messages. WhatsApp can be used by medium and large businesses to provide customer service and important notifications to customers. Learn more about WhatsApp Business API. WhatsApp is where you share your most intimate moments. We have integrated end-to-end encryption in the latest versions. End-to-end encryption secures your calls and messages so that only you and the person with whom you are communicating can see or hear them. Not even WhatsApp.

Aivo has been solving the main problems of companies in customer service and growth since 2012 using omnichannel solutions powered with Artificial Intelligence. The company provides easy-to-use solutions that improve customer experience and is focused on giving people back their time. Aivo has 7 offices in North America, South America, Europe and Asia, as well as presence in 22 other countries.

Messenger can turn conversation into customer loyalty. Messenger makes it easy to acquire customers by allowing people to take action right where they are spending their time. Messenger allows you to create a presence and allow people to browse your products or services and then purchase them in the conversation. Messenger can help you market your product or service to more people. Conversations create a meaningful connection between your business and customers, regardless of whether you're launching new products or increasing awareness. Customers can communicate with you on their terms by integrating Messenger into a customer service strategy. There's no need to wait on hold or keep your website open. Messenger is the best place to keep in touch with your agent and ask questions.

imBee is an integrated One Team Inbox. It consolidates the vast majority of your Instant Messaging Channels with over 300+ Tools to optimize communication efficiency, and improve customer relationships by engaging in effective conversation. ImBee helps brands grow their business and improve internal and exterior communication by providing best-in class business tools and workflow automation. ImBee allows enterprises to manage customer communication, support, and sales in one place. This streamlines team efforts and helps recover lost sales. AiskBee, Hong Kong's first ChatGPT-powered Enterprise Knowledge Base Solution launched by imBee in 2023, revolutionizes customer engagement through dynamic customisation and AI capabilities. ImBee's commitment towards data security is in line with international standards, ISO27001 certification, and private cloud data protection. This ensures that users' sensitive data is protected.

Chaport is multi-channel live chat and chatbot software for business, with premium quality and affordable price. It is designed as a modern messenger to make communication with customers as easy and enjoyable as chatting with friends. Chaport is convenient for everyone to use as it has applications for all platforms, be it iOS, Android, Web, Windows, or Mac. Among the most important features are auto-invitations that will help you engage visitors in the communication process, chatbots that will help you provide support 24/7 and get more qualified leads, and integrations with social networks and messengers that allow support specialists to answer questions from different channels in a single app. Chaport also provides self-service capabilities: you can create a knowledge base for your customers, add it to your website, and activate an FAQ bot to automatically suggest help articles directly in the chat widget. Other features include pre-chat form, custom fields, typing insights, saved replies, file sending, detailed visitor info, widget customization, group chats, reports, and even more. It is also possible to integrate Chaport with other apps via Zapier or API.

Rake replaces LiveChat, and other similar chat apps on the internet. Rake replaces Slack, and other similar work messaging apps. Rake is an infinitely searchable, connected chat and messaging platform. Rake is omnichannel-first to allow you to connect with everyone. Live chat on your website can increase lead conversion by as much as 4x according to studies. Rake's customizable chat widgets are easy to implement on your websites and landing pages. They require minimal javascript and don't slow down website load or performance. Plugins are available to most popular CMS and eCommerce platforms. Live visitors to your website can be viewed. This includes visitor geo-location, session duration, page viewed, page viewed, and other useful statistics. When the time is right, create a custom invitation for chat.

The ultimate omnichannel message solution that combines 25 business messengers, social media, and other platforms in one chat center. It also provides a customer relationship management system powered by automation so you can boost your sales and customer support performance using the same resources.

Communicate with your customers using courier. 8 out 10 customers prefer to be served via messaging platforms such as WhatsApp Messenger, FB Messenger, or Twitter. Our intelligent conversational platform simplifies work by unifying chats from customers via popular messaging apps (WhatsApp Messenger, Messenger, Instagram, Telegram), and managing them in one place. It also facilitates the shopping experience by providing immediate attention and automating responses. Connecting all your main channels. All messaging channels are integrated into an intelligent conversational platform that simplifies service and sales visibility. We automate 80% human interactions, which reduces service costs by 50% and increases sales by 30%. We convert 30% of leads generated through marketing. Chatbots with official WhatsApp integration Register to automate, respond, monitor, and enhance all conversations your company has through Whatsapp.

Zendo allows businesses to deliver services to customers from one location. Zendo makes it easy to sell custom services online. It also saves time by reducing context switching and manual repetitive tasks. Zendo can eliminate email, project management, accounting, proposal, CRM tools, and other context switching. You can manage the entire sales and delivery process from A through Z. A is when a customer contacts you with an inquiry, while Z is when the service has been delivered. For maximum convenience, customers can pay via the chat link right after you have sent them an estimate. Zendo has a simple-to-use Customer Profile and chat-like Communications tab. This allows you to manage all communication between your team members and customers. You can view all customer's past requests and search all shared files between them.

NestDesk is an omnichannel customer support software designed for Shopify stores. It enables your business to provide excellent customer service and increase sales through every customer conversation. NestDesk makes it easy to manage all your messages across channels, view customer profiles, and see order history in one place. NestDesk allows you to create, edit, and send Shopify orders to customers. You can support more customers in a shorter time and increase customer satisfaction by using useful features such as macro (template reply), tags, auto-assignment, private notes, and auto-assignment.

It's easy to ask questions. Easy to Answer. Pubble is a customer service app that makes it easier for teams to communicate with customers. Pubble allows you to add real-time messaging directly to your website. This allows you to "live chat" with customers and reply when you're available. Pubble will notify your customers via push notification, email, or SMS. The Pubblebot provides instant answers to repetitive questions. The Pubblebot mobile app allows you to answer questions anywhere, and assign them to your colleagues.

Modern Hoteliers will find refreshingly simple reviews, guest engagement and a messaging solution. Next Generation Reputation Management. You can influence your customer's booking decisions by using cutting-edge reputation management. Get new reviews, collect feedback and improve your online scores. Analyze reviews, display your best reviews on your website with the review widget, and respond automatically to your guests' reviews. Comprehensive Review Responses. You can stand out and inspire confidence in travelers by providing personalized, hand-crafted responses to their online reviews. Guest Messaging Platform. With SMS and WhatsApp, you can connect with your customers at every stage of their journey. Multi-channel communication platform that allows for personalized guest experiences, operational excellence, increased revenue, and a simple interface. Fully Automated Chatbot. AI-powered webchat increases direct bookings Travel shoppers who book through an OTA can save up to 60%

It's not easy to deliver social customer service and marketing content that is memorable with so many channels and the public watching. What if you could simplify your tech stack and use one platform to manage all your digital conversations? You can now. The Orlo platform allows you to concentrate on what really matters: providing great customer experiences. It takes only a few hours to get your account set up. The Orlo Inbox combines all your digital conversations and empowers you and your team, so you can support your customers when they need you. You can seamlessly deliver the best service, regardless of whether you interact via social media, WhatsApp, WhatsApp, or SMS. Orlo's marketing software makes it easier to engage your audience. Our integrated live chat solution allows you to support your customers in the most important moments.

The AnyChat widget appears on every page of the site and allows you to choose as many contact methods as possible. Let your customers contact via their preferred messenger. WhatsApp, Viber and Telegram are just a few of the communication channels that we cover. Our service offers a fully-featured livechat widget that allows you to communicate instantly with your customers. You can customize your widget's color, style and animation to match your website branding. You can configure it separately for desktops and mobile devices. Chat agents allows you to add agents who will handle all live chat messages. Each chat agent has his own dashboard where he can handle and reply to messages. Incorporate a registration form into a widget to increase your newsletter signups. Using webhooks you can seamlessly connect the data collected with your newsletter service.

No matter the size of your company, no matter how many agents you have, regardless of whether it's sales or customer service, our cloud contact centre platform will help you stay at the center of the conversation. A world where customer service and sales agents are happier and more productive. Every customer leaves happy and eager to return. Every service provider and enterprise have access to cloud technology that is both easy to use and simple to upgrade. This platform was designed to reduce costs, vendor hassles, integration headaches, and simplify the process. Tech that can be used in any way you want. With a focus on minimal downtime. Thrio handles outbound and inbound voice, SMS, chat and email. It also handles social interactions and other social interactions. Our unified routing engine combines these channels in a powerful native workflow automation framework. It's hybrid communication at its best.

Free Messaging Available Anytime, Anywhere. You can send free group and one-on-one texts to your friends anywhere, anytime. LINE is available on a variety smartphones (iPhone and Android, Windows Phone and BlackBerry) and your PC. Free Voice and Video Calls You can call your family and friends as many times as you like, for as long or little as you wish. It's easy to stay connected with international friends and family via free voice and video calls. Currently available for iPhone and iPad, Android, Windows Phones, PC (Windows and Mac), as well as LINE Lite for Android. Choose from over 10,000 emoticons and stickers to express your feelings. Sticker Shop: Find original stickers featuring your favorite celebrities and characters.

Open-source Airy lets you create your own conversational platform, from Conversational AI assistants to customer services experiences. Airy Core is an open-source, fully-featured conversational platform that is ready for production. Airy can process conversational data coming from many sources. Airy's infrastructure is built on Apache Kafka. It can process large amounts of messages and conversations simultaneously and stream relevant conversational data wherever you need it. Connect anything, from our free open-source chat plugin to Facebook Messenger and Google's Business messages to your Airy Core. Apache Kafka is used to process webhook data coming in from different sources. We analyze the data and transform it into source-independent contacts and conversations, as well as messages.

Replace multiple services and apps for your business with a single ecosystem. Bitrix24: Discover the tools. You have at your disposal the Activity Stream, Group Chat, Calendars, Workgroups, and other collaboration tools. Bitrix24 will help you plan and execute projects on time, every time. Available online and on premise with open-source code access. Collaboration task management for large and small teams. Time tracking, templates, reminders and reporting, as well as task dependencies, are all available. The most popular free CRM in the world by number of companies (12 million and growing). Real-time assistance tools that make customers happy and keep them coming back to buy your products or services. Anyone can create stunning websites, landing pages, and online shops without having to write a single line code. Includes free domain name and hosting. Bitrix24 can be run on your own server.

89% of customers are loyal to companies that have a strong omnichannel experience. For a better customer experience, brand perception, and retention rate, engage customers in real-time conversations. Customers will stay loyal if their concerns are addressed on the first attempt. This is a staggering statistic. Your agents will be empowered with a Unified Agent Workspace, productive tools, and the ability to provide a customer experience unlike any other. Agents can see the intent of customers while they type. Agents can save significant time by having a list of predetermined answers to common queries. Notes can be added to the conversation for future reference. You can quickly wrap up the conversation with wrap-up calls and classify the conversation for future reference using multiple tags. Leave no customer unattended. Keep generating leads online and offline. Maximize conversion by displaying customer's past interactions on one screen.

Adereso Help Desk enables you to centralize all your Service, Support, and Sales channels on one screen. This omnichannel platform optimizes customer experience processes by reducing costs, automating operations, controlling performance, and controlling costs. No message is unanswered when you connect the most popular channels to our app. Each case will receive individual attention. You can connect Facebook Messenger, Chat en Vivo and E-mail to chat with other users. Our helpdesk will ensure that you never lose the thread of the conversation. Each ticket contains a history of conversations so you don't have to ask the exact same question twice. Adereso Helpdesk makes it easy to unify tickets from different channels. You can easily move the conversation from one channel into another using our omnichannel function. Send and receive files or images, such as a screenshot, or a Facebook sticker. Adereso Helpdesk allows you to make your conversations more dynamic.

Communicate with customers through the channels that they prefer. It doesn't matter if it's for a room service, concierge or reservation. No message is lost, and the ticketing system will assign the correct team to receive it. The location of the server and the storage of your data are up to date. You can communicate with customers in peace. Your team is often on the move? No problem. Our Android and iOS apps can be downloaded from the official stores to allow your team to respond to any message while on the move.

Viber communities bring people together. You can join in on conversations on any topic that interests you. Viber's mission is to protect your privacy. Group chat, video or voice calls are all possible. All chat members can help you to resend what you didn't intend. Join public groups with people who share the same passions, from brands to influencers. Communities are the new social media and the best way for people to get together. Imagine group chat with unlimited members, more admin control, and new conversation features. You can call any mobile or landline number anywhere in the world, even though they don't have Viber. Get a Viber Out subscription to start calling!

Respond.io is AI-powered conversational management software. Features include a shared inbox (WhatsApp, Facebook Messenger, Instagram, Telegram, etc), advanced workflow automations, broadcast and supervisor dashboard analytics. It's highly customizable and handles high volume messages.

Chatting is a great way to increase sales. Your customers will find the best way to contact your company through your website. It takes just 5 minutes to set up. Add your contacts and information about products. The link can be shared anywhere, such as on Instagram, TikTok bios, or Facebook posts. Follow the link to allow your customers to contact you in the most convenient way.

Reach all your customers via all channels, get more ratings, and communicate quickly and easily. All this via one platform. The old contact form is no longer relevant. Superchat webchat allows you to establish a direct line with your customers. Your website makes it easy for potential customers and clients to reach you. Reviews are a great way to build trust in your business. Superchat allows you to remind your customers to rate you by text - all from one email. Our servers are in Frankfurt and the software itself was developed in Berlin. Our team is available 24/7 and will be there to assist you throughout the implementation and beyond. Your data is secure. Our servers are protected multiple times with encryption and backups are made frequently.

Webinar Booster allows you to interact with and engage with your webinar attendees through WhatsApp. This is without compromising your privacy and can increase show-up rates, close more deals, and protects your privacy. Webinar Booster works with all major webinar platforms, including Zoom, GoTo Webinars, Webex and Google Meet. Traditional communication channels like email and Zoom are not able to provide real-time feedback. You need a way to engage and collect feedback from your audience, whether you are presenting online or offline. Texuto allows your audience to communicate in real-time directly with you and your staff. Click a link to join the webinar. This will allow attendees to join a WhatsApp group that is similar to a WhatsApp group, but it won't reveal their phone numbers or show how many others have joined. To "warm" your audience and increase attendance, send materials before the event.

Software for customer service. All your communication channels can be consolidated into one powerful email. Work with your team to automate conversations and create amazing customer experiences. All your problems solved in one email. The key to creating amazing experiences is frictionless communication. Unifying all channels, unlocking team collaboration, and creating productive workflows – all in one organized mailbox - will help you power up your work. It's a thing of the past to switch screens and log into multiple inboxes. Trengo combines all your favorite communication channels in one inbox. We have a live chat, voice and email solutions. All communication channels in one email. Trengo makes it easy to assign conversations to the right person or team. You can easily @tag a colleague to leave comments and collaborate on a problem. You can switch to your team chat in one click for 1-on-1 or group communication. Our powerful live chat solution was built to deliver.

Telegram messages can self-destruct and are highly encrypted. Telegram allows you to access your messages from multiple devices. Telegram delivers messages quicker than any other app. Telegram servers are distributed worldwide for security reasons and speed. Telegram offers an open API and protocol that is available to everyone. Telegram is available for free for all time. No ads. No subscription fees. Telegram servers are distributed worldwide for speed and security. Telegram offers an open API and protocol that is available to everyone. Telegram is available for free for all time. No ads. No subscription fees. Telegram protects your messages from hackers. Telegram does not limit the size of your media or chats. Spread the word about Telegram to make messaging safer again.

The Omnichannel Suite is a Salesforce Brands product. Create experiences once and deploy on multiple channels using the only Salesforce Native tool that streamlines customer engagement throughout the entire journey. All your customer-facing team members will be empowered to monetize and improve customer experience. You can meet your customers wherever they are. Multi-channel experiences can be designed from a single interface. Complete your omnichannel management with Instagram, Review Channels TikTok and Support Emails. Einstein Bots can be used to qualify customer data, answer common questions and divert calls before they are handed over to an agent. Enhance the customer experience by adding rich features such as images, carousels and emojis. You can also schedule, share location, and translate messages automatically. Salesforce's customer data and order histories can be used to scale personalization across departments, channels and channels.

Engage more, respond less. Empower your contact centre to support customer conversations via any channel. Your agents will have one interface that can be used for all communication channels, including voice and messaging apps. This will allow them to work more efficiently and provide the customer support they need. Keep customers informed. Provide self-care capabilities. When necessary, transfer conversations with full context to live agent. Integrate virtual customer representatives into customer service operations to handle routine enquiries, provide self-service and provide 24/7 assistance. Create an IVR experience that allows customers to seamlessly transfer to a messaging channel, where they can self-serve or chat with agents at their leisure. Some enquiries require instant attention. Identify and communicate complex customer issues to agents. Interactions can be extended beyond one channel. You can easily convert a chat conversation into a phone call or a web-based video call to get instant support.

Personal AI engines that drive individual customer journeys to your business goals. Optimizing customer journeys across channels and time. Your product should be used in a minimal time to reach the desired value goals. To ensure long-term success, empower product champions in your customer accounts to set user goals and personalize users' experiences. For maximum impact on your KPIs, engage with each customer individually, using 1:1 personalization experiences. Customer engagement journeys (e.g. onboarding) allow marketers to concentrate on what they want to accomplish while AI engines do the how. For 'troubleshoot and resolve' technical or commercial problems, you can use both agent-based and self-service Customer Service Journeys across all channels.

Unify your omnichannel platform with AI to deliver personalized and tailored experiences. Identify new opportunities and convert visitors to deliver customer satisfaction. Your ticket to hassle free tech support. A lot of customer questions but in an organised way. Chat your way to a successful business! Live chat allows you to connect with your customers 24/7 in real time. Engage your customers better. Let your customers find the information that they need about your product or service by letting them search for it themselves. Upload articles that relate to tips, tricks and how-tos. Also, include relevant video links and other sources of information. Say "Hello" to your best friend. Instantly respond to customer questions, even when the support team is not present. Create your own chatbot by dragging and dropping the conversational interface.

Mobile users use their smartphones to shop, navigate, play games, and provide customer support. Customers must leave their phones to call, chat, or send emails. Customer frustration can lead to lost sales, poor reviews and low customer retention. Our technology allows you to communicate with customers in real-time via messaging, rich chat, voice and video. All this from your own app. Conversations can seamlessly switch from chat to voice, video, and even mobile to desktop. Never ask a customer for their serial number or name again. We make it easy to dispatch a tow truck to provide roadside assistance or to assist with a home install. The customer simply needs to describe their problem and then chooses a time that is convenient for them. The expert reviews the request and determines the solution before starting the conversation. This saves everyone time.