Top Pick

Podium Description

Podium is a comprehensive AI-driven platform designed to streamline lead management and customer communication for businesses, currently serving more than 100,000 customers. Its flagship feature, the AI Employee, guarantees round-the-clock engagement with leads, enabling faster responses that translate into higher conversion rates and increased sales. Businesses benefit from a unified dashboard that merges calls, texts, payment requests, and bulk messaging to nurture prospects and drive repeat business effectively. Podium’s intelligent automation handles customer inquiries seamlessly across all communication platforms, ensuring consistent and accurate messaging. The company has gained industry acclaim, appearing on Forbes’ Next Billion Dollar Startups, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies lists. Founded in 2014 and headquartered in Lehi, Utah, Podium enjoys backing from top investors such as Accel, Summit Partners, GV, and Y Combinator. Its platform empowers businesses to build lasting customer relationships through efficient, AI-enhanced communication. Podium continues to innovate, helping companies scale their lead conversion efforts globally.

Pricing

Pricing Starts At:
$399 per month
Pricing Information:
Try Podium for free for 14-day, no strings attached.
Free Trial:
Yes

Integrations

API:
Yes, Podium has an API

Reviews - 10 Verified Reviews

Total
ease
features
design
support

Company Details

Company:
Podium
Year Founded:
2014
Headquarters:
United States
Website:
www.podium.com
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Product Details

Platforms
Web-Based
Windows
Mac
iPhone App
iPad App
Android App
Types of Training
Training Docs
Live Training (Online)
Webinars
Training Videos
Customer Support
Business Hours
Live Rep (24/7)
Online Support

Podium Features and Options

Customer Communications Management Software

Chat / Messaging
Content Management
Multi-Channel Communications
On-Demand Communications
Personalization
Video Content

Customer Experience Software

Action Management
Analytics
Dashboard
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Review Management Software

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis

Reputation Management Software

Campaign Management
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Monitoring

Local Marketing Software

Advertising Management
CRM
Feedback Management
Live Chat
Reporting / Analytics
Review Management

Customer Satisfaction Software

360 Degree Feedback
Analytics
Complaint Monitoring
Feedback Collection
Survey Management

Customer Service Software

Knowledge Base
Live Chat
Self Service Portal
Surveys & Feedback

Live Chat Software

Canned Responses
Customizable Branding
Offline Form
Website Visitor Tracking

Lead Generation Software

Lead Capture
Lead Database Integration
Lead Nurturing

Customer Feedback Software

Live Chat
Net Promoter Score (NPS)

Payment Processing Software

Mobile Payments

Podium Lists

Podium User Reviews

Write a Review
  • Name: Michael M.
    Job Title: Software Development
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Instant communication with unique features

    Date: Jul 02 2021

    Summary: In the company, we use it to create communication groups and send large files right there. Other platforms do not have the same capacity and quality of sending files or documents. It is highly reliable and keeps the group together, essential for any person who wants a potent communication tool. It has a great scope of social interaction that is reflected in the quality of sending emoticons and files. It works very well, and you will like it to the fullest.

    Positive: Podium has an excellent interface; it has a high quality in sending files, I can send images or audios without losing quality. Besides that, I use it to create more effective communication and with guaranteed security conditions. Podium cloud is incredible for storing information.

    Negative: I'm not too fond of that without running the application, the messages don't arrive, I have to open the application, and it starts to connect to receive the Podium.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Finance Intern
    Length of product use: Free Trial
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Very influential application for softwares!

    Date: Aug 20 2020

    Summary: To get all your reviews from different platforms makes it easier than checking on and logging on to different websites for reviews on your application. I would definitely recommend this to friends who care about opinions and reviews of their software from different platforms.

    Positive: To get all your reviews from different platforms makes it easier and saves time in the process.
    A very user friendly app which is easy to set up.

    Negative: I cant really think of any cons for such an amazing and insightful software.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Software Developer
    Length of product use: Less than 6 months
    Used How Often?: Monthly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    A great Business Review Platform

    Date: Jun 25 2020

    Summary: Podium is a great review platform for identifying quality of a business. It is easy to setup for admins and easy to give reviews by customers and is loaded with features- making it a simple yet powerful tool.

    Positive: Easy to use for both admins & users
    Efficient Review tracking
    Great dashboard for comprehensive view
    Integration with many platforms like Google, Facebook
    Automated Review invites feature
    Responsive customer service

    Negative: Needs more integrations with CRM & automation tools.

    Read More...
  • Name: Sanjit M.
    Job Title: IT manager
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User
    Organization Size: 1,000 - 4,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    It grows your business

    Date: May 29 2020

    Summary: The app helps me to keep us in touch with how my customers are feeling about my service, identify problems as soon as they happen and ultimately helps us to gain some search engine optimization by having more qualified, relevant and recent reviews.

    Positive: The interface for both the administrator and customer is very simple and attractive. I can easily send someone a review invite in within few seconds that goes directly to the customer's phone. It's very effective and quick.

    Negative: I have had no bad experiences with Podium so far. It's wonderful.

    Read More...
  • Name: Punit R.
    Job Title: Software engineer
    Length of product use: Less than 6 months
    Used How Often?: Monthly
    Role: User
    Organization Size: 1,000 - 4,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Podium make your business recognized

    Edited: Aug 19 2020

    Summary: It's a well managed customer interaction platform which give the ability for sending text messages to help business and customer relationship. It helps your marketing to boost and allows to reach into different people.

    Positive: Clients can leave Google locals and Facebook review with some clicks. Which makes your business get recognized.
    Attractive and clean overall user interface.
    Easy to respond on negative feedback.

    Negative: Delay in publishing reviews.
    Mobile app have limited functionality.

    Read More...
  • Name: Chet N.
    Job Title: Owner
    Length of product use: 2+ Years
    Used How Often?: Weekly
    Role: User, Administrator, Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Great software, however it's expensive.

    Edited: Apr 13 2020

    Summary: Overall it's a good platform and can't go wrong. It's easy to use which if you can afford it, it's worth it.

    Positive: Easy to use and very simplistic. Encompasses everything you'd need to set up reviews to gather from customers.

    Negative: It's a very costly platform to use for what it does.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Talent Acquisition Partner
    Length of product use: Free Trial
    Used How Often?: Daily
    Role: User
    Organization Size: 1,000 - 4,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Easiest Way to Communicate

    Date: Aug 04 2022

    Summary: Overall, if you are wanting a way for your clients, users, or visitors to contact you easily other than just a phone call, Podium is a great product to use.

    Positive: The best part of this software is that you can handle all of it from your phone as if you were just texting someone. If someone hops on your website and has any questions or concerns a notification comes up on the bottom corner of the page providing a way for the visitor to contact the company. These messages do go straight to the phone of the the individual over the website, which makes the communication personable and quick.

    Negative: At this time during the free trial that I have used I haven't had any cons happen.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: SMM Manager
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Best Messaging Software

    Date: Aug 17 2020

    Summary: Real time based application. Using desktop or mobile application we can chat with our customer anytime from anywhere. Easy to navigate. Some of its main features are we can attach videos and photos, customisable templates, add reminders and many more. Easily manageable app. Very intuitive and user friendly.

    Positive: It makes interactions easy. Using only one platform we can reply to each and every messages. Google, Facebook, Instagram we can easily connect with our customer on any platform using this software. Responses very quickly. Simple and easy to use. Also we can check the history of any customers interaction.

    Negative: No dislikes. Clean, simple and easy to use features.

    Read More...
  • Name: Brandon P.
    Job Title: Marketing Coordinator
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: Administrator, Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Great software!

    Date: Apr 28 2020

    Summary: Overall it's great and as long as it fits in your budget it's totally worth going with Podium for reviews.

    Positive: We've used this with a lot of our clients and it's a great way to send out sms reviews on the go and live chat on your website.

    Negative: It is a bit pricy but it does a great job at things.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Senior account executive
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Very superior product

    Date: Nov 05 2020

    Summary: Podium is good at helping get reviews but the overall cost will cost an arm and a leg for a monthly cost.

    Positive: This is by far the best review gathering platform for Google around. I think they are actually backed by Google.

    Negative: They are the most expensive option for managing reviews by far.

    Read More...
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