NestDesk Description

NestDesk is an omnichannel customer support software designed for Shopify stores. It enables your business to provide excellent customer service and increase sales through every customer conversation.

NestDesk makes it easy to manage all your messages across channels, view customer profiles, and see order history in one place. NestDesk allows you to create, edit, and send Shopify orders to customers.

You can support more customers in a shorter time and increase customer satisfaction by using useful features such as macro (template reply), tags, auto-assignment, private notes, and auto-assignment.

Pricing

Free Version:
Yes
Free Trial:
Yes

Integrations

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Company Details

Company:
NestScale
Year Founded:
2022
Headquarters:
Singapore
Website:
nestscale.com

Media

NestDesk Screenshot 1
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Product Details

Platforms
SaaS
Windows
Mac
iPhone
iPad
Android
Type of Training
Documentation
Live Online
Videos
Customer Support
Phone Support
Online

NestDesk Features and Options

Customer Communications Management Software

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Live Chat Software

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking