JivoChat Reviews

Summary: Generally speaking, my experience with JivoChat has been absolutely good, since he came to our company it has allowed us to contact him directly with our clients. Previously, we had the modality of attention to the clients through email, with this modality the clients will receive a response a little later since we do not check our inbox at all times. However, after the arrival of this software, everything changed radically, the customer service system became a much sharper and more effective system, thus allowing all our customers to obtain a response in real time and without the need to send any type of email. . It is important to note that when all our agents are busy or not working, customers can send us a direct mail through the JivoChat pop-up window, this way we can give you attention when our team is active. Our experience so far has been excellent in all respects and we are proud to be using this great software.

Positive: JivoChat has an excellent work structure to allow me to serve all clients constantly, its structure in general is very well done, all actions have a specific configuration to serve clients in real time. One of the main things that I liked about this software is that it allows me to serve customers in real time, each of them will have the ability to receive my answers instantly, when I send them a message immediately this message will appear in the chat box. This real-time operation has helped me serve my clients much faster, another thing I liked about this platform is that I can distribute the number of tickets among the agents available in my company. Within my company there are many agents capable of responding to each of our clients' concerns, with this platform I can distribute each of the clients' requests so that they do not have to do anything to obtain a response from us, With this ticket system we can distribute them immediately and ensure that all customers can be served in record time. Finally, it is important to highlight the great way that this software allows me to serve my clients from my cell phone, the application for mobile phones is fully optimized, I can serve my clients through a chat but I can also make a direct call, through this application I can make a call in just an instant to my client, since the client will have to fill out the form to be attended, and within that form there is a contact number, That contact number will appear reflected within the client's requirement, He's only going to be there to check on a direct call.

Negative: I really do not have any negative points to mention about this great platform, it has been in this company for a little over two years and its general operation has been incredible, it has allowed us to serve all our clients and new visitors to our website, we currently have it posted on our main page so that all visitors can resolve their concerns in just a couple of minutes. Regarding the general functions of this platform I have no complaints, I also have no complaints with the support system, the support team of this software has been great and has answered all our questions at the right time. It is great to use this platform and not have any kind of failures, we have not presented any bugs and we have not presented any crashes of the platform.

Summary: Our overall experience is described by the word "excellent". The design of the Jivochat App was one of the things we criticized about this software, however, having a very inconspicuous design does not mean that we hate this software, nor does it mean that it did not bring us innovative results for our company. During our experience, we have obtained good results for more than 1 year, this software has been present every month of our company's operation and has provided a system with which we feel complete, we feel that we can resolve any customer concerns through this means, medium. Customers can contact us via email to receive a response from us, however, having a live system to chat with each of them is what makes Jivochat different. We are satisfied with the results obtained, without a doubt, the attention and management of customer and visitor tickets has been innovative.

Positive: The Jivochat system is a totally effective system to attend to all kinds of requirements and to be able to follow up on the doubts of the various visitors or clients. Jivochat for me has been an innovative solution for our entire company, its system works very stable and allows support tickets to be controlled on a large scale. What I liked the most about Jivochat were the following features:

1. Jivochat has an impressive App for mobile phones, it is a fairly complete App that allows you to serve customers by call or chat. This App has a dialer of numbers, where you can put the client's number and call him right away, in addition, it has a real-time chat where the interaction with the client is consistent, this chat allows you to send emoticons, attachments and many things plus.

2. Jivochat's notification system is one of the best out there today. Every time a person has accessed our website and clicks on the live chat button, Jivochat sends me a notification to my mobile device so that I can attend to them in just a few seconds. In addition, this notification is also present in the version for computers, so it is very easy to know exactly when a person is in need of help, they notify us on all devices.

3. The main panel of Jivochat allows us to see all the pending tickets, tickets that are being attended to and resolved tickets, the problem with this main panel is that it does not divide the tickets by columns. All the attended and pending tickets are together in the same panel and this can make it a bit difficult to read each one of them. It is a very good panel, quite tidy, but I think they should organize it in column mode to give it a better presentation.

4. Jivochat automatically detects when an employee is not providing support in their Jivochat session. As CEO, I have to constantly check that my agents are responding to customer queries at all times, so the Jivochat dashboard lets me know if an agent is inactive, active, or on break. Knowing the status of each employee is impressive, it helps me to have control.

Negative: I did not present any problem with Jivochat at any time, this software is incredible to be able to manage each one of the requests of the visitors, in addition, it has a very automated system to make queues and to distribute the various tickets among the agents that are connected at that moment. The general operation of both the platform for computers and that of mobile devices was quite good, we have managed to meet the requirements without any delay, in addition, we have answered questions in a matter of minutes, without making customers wait long.

The only negative feature that I have noticed about Jivochat is that they should have a much more striking design for the mobile device version, currently the design it has is quite basic in white, and this can affect the comfort of those of us who use it, a more colorful and eye-catching design would be better for everyone.

Summary: JivoChat is our inbound team favorite communication platform. It helps to solve our limitations when we are working from remote. It gives the power to start a simple conversation and view the analytical data of the website.

Positive: You can easily communicate with the team when working from remote. It is a very easy a reliable whole business communication platform. It integrates with great features to make great business communication.

Negative: Some integrations like large file sharing are not reliable.

Summary: It allows us to establish a chat communication with the team. Reminders and task progress features are great. We can now easily send files and inbound messages. Live customer support for our customers.

Positive: #1- Mobile version support enhanced inbound and outbound messages.
#2- Files sharing worked seamless.
#3- Easy for customer engagement using call tracking and chat support.

Negative: #1- We had an overall positive experience with it.

Summary: JivoChat has been a platform that has had extensive use within the entire company, the main sector to use this corporate platform, the customer service sector and the support sector, for which we consider that it has had a fairly high use in our finance company I am really grateful to the platform for customer service, I have loved the stability of all the calls I have made to each of the clients who contact us via the Live Chat on our website, and I have also loved that This platform is capable of registering each of the requests received through this Chat, it accounts for it correctly and registers it in this database within the platform, we can consult any ticket that has been previously created within this Chat. Despite the fact that the main user panel is complicated to use and can present some kind of confusion, I consider that the general use and the benefit that the platform represents is incredible, it helps a lot to answer all kinds of live requirements of any type of client In addition, it also made it possible to offer support to customers through social networks, by simply linking this platform to social networks, you can also attend to those customers or visitors to social networks through chat. I believe that this platform has offered us a cheap rate, it is good to use the payment plan within it, in addition, we have loved the fact that we can serve all customers constantly and in real time, we can also assign all kinds of ticket to our agents, so that we can divide the work and serve several clients simultaneously.

Positive: JivoChat has been an influential platform within the other customer service process, one of the main features that I liked about this platform is the ease with which I was able to integrate it with my website, you are a real-time chat service with customers it was easy and integrated with our online platform, also, I have loved that this platform allowed me to modify the total interface of the Chat implemented in my website, I was able to modify the colors of this Chat, as well as you can modify the general interface, and each of the texts that appear in this Chat when you start it, you can also modify the contact form that is implemented in this Chat, I have loved the fact of being able to customize this entire Chat window in a simple way. Another of the things that I liked about this platform is that it has a fairly complete alert system, this alert system sends me notifications and then when a new client or visitor has contacted me, beautiful from this Chat incorporated into my website, the alerts on my mobile phone appear immediately when I have the Jivochat application installed, in addition, the notification on my computer when you went to the application on my computer, for which I consider that this notification system is very complete and helps me to attend to any requirement quickly. I also liked the telephone service of this platform, that service that allows you to immediately call any client who is hiring us through the Live Chat of another web page, it is important to highlight that we can easily call any client, thanks is that The form that must be filled out to contact through this Chat requires each client to enter the telephone number, so that we can contact them through this call.

Negative: There are very few features that I did not like about this platform, however, the first negative feature is that the main platform of the user, it is true that it is complicated to use as it has many options, there are many sections that can be accessed to make a specific configuration about this Live Chat service, however, I consider that all the configurations are occasions when the user presents confusion when adapting to the platform, since during my process attention was paid, if it presents some confusion and I was not able to correctly understand all the settings available on that platform. Photo of the thing that I did not like, says the platform, is that it is not capable of counting or recording the requests that clients send us when they contact us through the form that appears in the various sections on the right of the website, the only way for a client to be registered through Valeria's group, is if the form is completed through the Chat in real time that appears in the corner of our website, however, I would love for this platform to record the contact information and requirements of each client that has been completed any form on your website, this would help us hire that client immediately, and that request and requirements would not be stored in our inbox but on the JivoChat platform.

Summary: JivoChat has negative characteristics that have affected my experience very little, I still consider that the company has had on this platform has been really good, mainly because it has helped me serve a large number of clients in less time, also, with the help of this platform I have We have been able to assign various tickets or requirements to specific agents, in order to divide the work and be able to attend to the requirements in less time. I really liked the experience that I wanted from this platform, despite the few functions it has to customize the general interface of Live Chat, I still consider that the chat window is quite beneficial, it allows you to attend in real time, send and receive messages with any client or visitor to the website, in addition, the inbox has been magnificent within this platform, it has allowed me to receive all the requirements of our social networks and also the requirements that have been generated during the Chat in real time and the contact form on our website, this platform is incredible, the process to adapt to it is simple, in addition, the implementation process on the website is also easy, I recommend it for any company to optimize the service Customer Support.

Positive: JivoChat is implemented on our website as the main means so that we can offer proper service to all customers or visitors to our website. One of the first things I liked about this platform is that it has an excellent Live Chat service. This Chat is embedded in our website, I have been the main person to set it up with the other website, and the setup process was pretty easy, also, This Live Chat allows to transfer all kinds of attachments and also allows you to share images while you are talking with a client, in addition, that Live Chat has a queue system, which allows you to create a queue depending on the number of people who are waiting to be served through this chat, this queue system is automated and it indicates to the customer in real time their position within this waiting queue. Another of the things that I like about this platform is that it works in a general way to offer support to social networks and at the same time offer support on your website, it has a single inbox which is capable of storing all the requirements that are obtained through your social network associated with this platform, in addition, it also allows you to host all the requirements that are generated through the contact form on your website, using a single inbox that this platform allows you to deal with all tickets much more easily.

Negative: The main feature that I do not like about this platform is the call service directly to the application for mobile phones or through the application for computers, I would not like this function that it does not have a good audio transmission during the call, in addition, it has delay on the audio that is generated during each call, that's the main reason why I don't like this calling system, even though I love that the contact information and phone number has been automatically recorded during each form that complete the client in live chat, I don't like this calling system at all. Another thing I don't like about the platform is that it doesn't offer me a system to view how many tickets a single agent was handling, this platform doesn't allow me to view the status of each ticket, and know how a ticket has been handled or attitude. no, however, it does not allow me to know how many total tickets a single agent has been handling. Also, another of the negative characteristics of this platform is that it has many limits when it comes to modifying the general design of the Chat window incorporated into your website, despite the fact that this Live Chat window is quite easy to incorporate into the web, it is not possible to modify in a general way the design of this Chat, you can only modify the header of this Chat, you can modify its general design.

Summary: JivoChat has behaved in an excellent way within my company, I consider that this platform is so cheap, easy to use, the process to adapt to each of the functions took approximately a week, we even quickly managed to get the Chat service in real time In addition, during that period of one week, we were able to register all the agents that would be in charge of meeting the requirements of new visitors. MRP is real estate, this platform has been optimal and very important, since every day we receive requests from new clients interested in buying properties, all these requirements are handled by this platform, which also has an integration synchronization with social networks, In this way we will be able to meet all the requirements of our website, of our Chat in real time and we can also meet the requirements obtained from social networks. I consider that it is a very complete platform that during the last two years of use, has provided us with very noticeable results, in the attention to all clients or visitors.

Positive: JivoChat is a service that has become our primary way of serving all customers and visitors to our website. The first features that I liked about this service is how complete the Live Chat is, this platform allows me to use real time within my website, setting up this Chat within my website is quite simple, also the main The reason why I say that this Chat is complete is because it allows visitors to send attachments through this Chat, as well as offers the possibility of filling out a form so that visitors are attended to when we are not online. In addition, this Chat also allows visitors who access it to be placed in a queue automatically, for example, if there are currently five people waiting, the software will automatically show us who is still in the queue to be attended. In addition, another of the functions that attracted a lot of attention in a positive way and my company is that this platform allows us to make direct calls through the mobile phone application, which is capable of collecting the contact information of each of the visitors. that access our Live Chat, since those visitors will have to enter their telephone number in the form, the platform automatically registers their telephone number from our contacts, so that we can call the client through the application quickly.

Negative: The only problem that I don't have about this platform is with respect to the free version, this free version only works for a couple of days, also, it does not allow any type of queue to be created within the Live Chat, for which, attend to people in real time through this Chat on the website, it can be complicated if a paid version is not used. In addition, this free version greatly limits the number of agents that you can register so that they can meet the requirements of the clients. I totally recommend that you use a paid version to be able to access the vast majority of important functions and offer the platform in customer service. With respect to the functions that I set myself on this platform, at no time have I had any type of failure, currently I do not have any type of complaint regarding transfusions, since they have provided a very innovative result in the attention to clients and visitors in the website.

Summary: JivoChat has been in charge of offering us a very good service, of very good quality, which has helped us to offer good attention to what you think, Zapata forma has given us a very good experience, I regret using it for approximately two years, and during these years we have managed to have a good service to all customers and visit you from our website. I consider that this platform was tested before so it was used, despite the fact that the main configuration process is quite complex, and we required several days to do it correctly, however, the process of daily use of this platform is quite simple, we managed to do it quickly to the application to offer instant customer service. I really loved the ease with which you can have multiple customer service tickets, each ticket received in real time within the inbox of the app, everything is received on a first-come, first-served basis, and we can serve them in the same way. In addition, within this application we can see the number of agents available and who are attending a specific case, we can have real-time monitoring of the cases attended.

Positive: JivoChat is a service that has been key to obtaining a correct customer service for our company, mainly to serve visitors to our website, with the help of this application we have been able to serve a large number of customers, in addition, we have been able to closely monitor each of the tickets created for customer service. One of the main things that I liked about this platform is the direct call method, since every time a client fills out the form and puts your phone number, we can contact him through a direct call from this application, the call without any fairly low cost, so calling directly to each customer who needs support is quite affordable for us. In addition, I also loved that this application for mobile phones allows us to receive notifications and media so when we have received a new request within the Live Chat of our website, every time a visitor and in the form to contact me do not tie this Chat, we receive an immediate notification that allows us to serve them in real time through Chat, it is important to highlight that this quite complete Chat allows us to send and receive all kinds of images, in addition, all messages are processed immediately.

Negative: JivoChat is a very important platform that provides great features to develop proper customer service, however, it also has several negatives. The main negative thing that this platform has is that it is a bit difficult to configure within your web page, associating this Live Chat with your website can turn out to be quite a complex job, for which it is very necessary to use a team in charge and trained so that you can correctly configure yourself live and receive messages on your mobile phone. In addition, the platform offers a fairly limited free trial, this free trial allows you to have all your clients in real time for a couple of days, then you will have to pay to continue using these services, in addition, the prices managed by this platform for each of the plans are very high, it is quite expensive customer service. Although the high costs of this platform have not affected us directly, since we have had a good return on investment, we believe that the prices should be a little more accessible so that small companies can use this platform.

Summary: Having this platform within our entire company has turned out to be quite beneficial, mainly because every day we receive new tickets for customer service, having a specific order in each of these tickets helps us to serve them little by little, in addition, Previously it was a bit complicated to order each one of your tickets, because there were so many and ordering them manually was a bit complicated, also assigning a specific ticket to some people within our company is also a complicated process because there were so many tickets to attend, with the help of this platform we have simplified the attention of the tickets, we have noticed that we can assign several tickets to our agents, in this way all the tickets will be attended much faster than before. I am really satisfied with the results obtained with the help of this platform, we have been using it for about two years and have noticed a real change in customer service, for us, serving all visitors to our website is a priority , since we are a real estate company with a lot of demand, and every day we receive clients interested in our properties, so this platform has been very important to serve each of its clients without having to make them wait for a long time.

Positive: JivoChat is an excellent mechanism for optimizing service to all customers and having correct control of all the tickets received within the various media, such as social networks, email and contact through the website, this platform is capable of collect all the tickets and order them correctly, so that you can attend each one of them easily. One of the main mechanisms that I love about this platform is that it has an easy configuration regarding its integration with the website, when you try to integrate it with the website the process is quite simple, you just have to press a button and log in to the account, the integration will be carried out immediately automatically, the contact button within the website will be created immediately and will be positioned in one of the places on the website, you can edit it normally and avoid its interface, another thing that I like about this platform is that it has notifications and media back within the application for mobile devices, and integrated this platform with our website and I have downloaded the application within my mobile phone, I receive notifications and media so when a new customer or visitor is trying to contact us via Live Chat on our website. Next, I will mention the most striking positive features for me.

* It has an excellent application with full functionalities, it has functionalities to call customers through a direct number, you can serve them in real time through a live chat, it has immediate notifications when the new message is received within the Live Chat, as well as You can also view the number of agents that are available and that are attending a case in real time, there are many functionalities that you can carry out within this application for mobile phones.

* Modify and add a new agent within this platform quite simple, you just have to go to the configuration section and you can modify the roles and agents you want within the Live Chat, this simple mechanism helps me to integrate new agents that they are able to attend to each of the client's doubts, I can add and modify all kinds of roles in a matter of seconds.

* When a client contacts us, a form is sent to them so that they can fill it out and be added to the live chat queue, however, this form is quite beneficial since we ask for the phone number, that number of phone we can use it within the calls within the Jivochat application. It is important to highlight that the calls are totally stable, therefore, attending to a client through a call and solving their problems is quite simple and avoids using the Live Chat.

* The reception of each of the tickets is quite orderly, within the main panel you can see the number of tickets that have been received during a specific period of time, in addition, if you go to the main inbox you can see the pending tickets, I love the automated way within the order of each one of the tickets, I organize them in an automated way and it helps us to have a more orderly visualization of them.

Negative: The main problem that I have faced while using this platform is its limited ability to customize the live chat window within my website, which integrates this platform normally within my website, as I mentioned previously, the process was quite simple and I managed to insert the live chat button into my page, however I have noticed that when customizing the live chat interface they are not complete, this means that there are many limitations when editing the design, this The platform offers you solid and default colors so that you can modify the interface of your Live Chat, it does not allow you to insert any image or a custom background by yourself for this interface, that means that the edition of the interface is very limited. Also, another of the problems that I have noticed regarding the edition of the interface is that you cannot modify the height or the width of the live chat, you cannot modify the size of it, it already has a default size and it will stay that way during the use of it, in my opinion it is that this platform has to implement new live chat measurement and personalization systems, since currently the edition is very limited. Another of the negative points of this platform is that the support team is quite poor, when contacting them they take more than 48 hours to answer any questions you may have, I have had a problem during the implementation of this software, I have presented various doubts and the support team has taken a long time to answer them, which is why I have used the team in charge of the software within my company to help us implement this software correctly, my opinion is that this platform should greatly optimize its support team.

Summary: Despite the limitations that exist regarding the generalized design of live chat, I consider that we have had a very complete experience, all our clients have been able to communicate with us directly, they have been able to resolve all kinds of doubts in a matter of minutes. . This platform is being used throughout our company, we have assigned the position of customer service agent to several of our employees, in this way we can diversify customer service and we can take turns working as an agent at different times of the day. I am grateful and enthusiastic about the general experience that I have obtained with this platform, we have quickly adapted to its general functionality and we have obtained excellent customer service, it has been noticed that the requests are attended to much faster, in addition, We have been able to know in real time the requests that are being attended to at a specific time. We will continue to use this platform due to the great results we have been having during all this time, we have used it for more than 1 year without any problem.

Positive: JivoChat It offers excellent stability when it comes to serving all types of clients, its effectiveness in providing us with a system in which we can communicate with other clients is impressive, since it allows us to enjoy online chat and communication by call, without a doubt the best. One of the things I liked the most was the following:

- JivoChat offers me a Call service, this Call service works by placing the client's phone number, when the client needs some online support, they only have to access our website and fill out the form where it is requested the contact telephone number, obtaining is the telephone number, it is only enough to press a button within the application to be able to communicate directly with the client. I love the communication modality that this platform offers me, since it collects precise information from the client and allows me to serve them from an online chat or from Call, if the problem is serious, they can make a call with just one click.

- Jivochat offers me a panel that works in real time which allows me to see all the conversations that are being carried out at a specific time, this panel also allows me to know which of our agents was busy attending to a specific case, without having to doubts this main panel is one of the most outstanding features of this platform, the real-time monitoring of the requests that are being attended to is incredible, I can know the status of customer service and I can also know if there is any specific case that is missing to attend.

- The process of adapting and configuring this platform with our website was quite simple, it took us a few hours to configure it correctly, go to our platform, we immediately inserted the direct and live chat button on our website, selecting that button , each client will have access to instant communication with us.

- The notification system within the version for computers and the version for mobile devices is the best, we receive notifications immediately when a new request has been received within the Live Chat of our website, this is important because in a way Immediately some people will be able to attend to the request without making the client wait.

Negative: Regarding the general functionality that we obtained with this live chat platform, I must admit that we do not have any type of problem, at no time have we presented any problem with the functionalities, we have always enjoyed many stable which has helped us to serve all customers immediately, however I must mention one thing that I did not like about this platform, this feature was:

- As I mentioned previously, the configuration and synchronization process between the platform and our website was quite simple, it took us only a couple of hours to configure it correctly so that the Chat was working at all times, however, during this process we noticed that it was possible to modify the design or modify the position of the circle that had been inserted on our website, this Direct Chat circle can only be located in the lower right corner of the page, it cannot be moved to another place on the website, this is really a problem. There are still some things missing to strengthen the Live Chat customization of this platform, We also noticed that it was not possible to modify the colors or the general design of the Live Chat button, this is one of the most important things and that it would help users Users can customize their Live Chat and its colors to their liking.

Summary: JivoChat is the essential platform to serve visitors and customers in real time. It is a service that does not present any type of falls at any time, we have never presented an interruption in the JivoChat service, our customer service chat is available 24 hours a day. This service has been easy to use, we have been able to assist customers by calling immediately. Our clients access the live chat and we can immediately make a call to clarify their doubts, in addition, this call service is stable, the audio is never bad and the calls are always successful. JivoChat's chat behaves to order, messages are received and sent in a matter of seconds and it also has a system to know if a client has seen our message. We are satisfied with this customer service.

Positive: We care a lot about the experience that our customers or visitors to our website have. Our website is very well built and JivoChat gives it a touch of more optimization so that our visitors resolve all doubts in real time. What I liked the most about JivoChat is:

- The design of the live chat is quite attractive, visitors feel comfortable accessing the live chat and can chat with us as long as necessary without feeling uncomfortable. In addition, this chat is very complete, visitors can send us attached images and also attached links.

- JivoChat's notification system is quite accurate and fast, notifications when a visitor needs support arrive immediately on our mobile device. When we receive that notification we can give visitors support without making them wait additional time.

- With JivoChat I can modify the style of the chat and thus be able to give it better visibility on our website. I can modify the chat to appear as a button in a corner or as a chat bar.

Negative: The main problems that I have presented in JivoChat are the following:

- There is no way to block a user from JivoChat. On some occasions, we receive Spam-type messages in our customer service, and this has directly affected the reports that we make daily of the customers who have been served. There is no way to block those visits that enter to spam, I hope that at some point they implement a function to counteract this and that it does not affect us in our reports.

- Despite the fact that the App for iOS has very similar functions to those of the computer version, it is not as comfortable to use, the design is not as striking, it is a fairly simple design that we do not feel like using. We almost always use the computer version to serve visitors, as it is more comfortable.