CXInfinity Description
89% of customers are loyal to companies that have a strong omnichannel experience. For a better customer experience, brand perception, and retention rate, engage customers in real-time conversations. Customers will stay loyal if their concerns are addressed on the first attempt. This is a staggering statistic. Your agents will be empowered with a Unified Agent Workspace, productive tools, and the ability to provide a customer experience unlike any other. Agents can see the intent of customers while they type. Agents can save significant time by having a list of predetermined answers to common queries. Notes can be added to the conversation for future reference. You can quickly wrap up the conversation with wrap-up calls and classify the conversation for future reference using multiple tags. Leave no customer unattended. Keep generating leads online and offline. Maximize conversion by displaying customer's past interactions on one screen.
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Best Contact Center Solution Date: Jul 06 2021
Summary: Overall we are satisfied with the services. Its implementation process is very easy. It is a robust product with lots of features. It is an all-in-one contact center solution.
Positive: This is the best software I have ever used in my call center job. It makes our job easy. It is incredibly easy to use and reliable. It has outstanding uptime and their customer support service is amazing.
Negative: Its licensing can be a bit tricky to figure out. Also, I would like to have more options on the CXInfinity roles and able to personalize more who gets access on which feature.
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