Alternatives to ZCloud

Global, award-winning contact center compliance and workforce optimization solutions. Compliance recording can help protect your company against theft, litigation, and fines. Eleveo provides coverage for all your needs, from voice calls to land mobile radios. To ensure compliance, you can anonymize or remove details from data. Archive data based on configurable rules or automatic categorization. Monitor your teams' voice interactions with customers. Audit logging of every system action, with simplified extracts for compliance review. Support, sales and back-office business transactions are crucial. You can protect your interests by recording everything in one place. Since decades, we have been recording voice conversations. Our solutions are trusted all over the globe.

Business Phone system that doesn't require heavy wiring or hardware. Zadarma offers VoIP and Cloud PBX, CRM, website widgets and integration with top CRM systems. Virtual phone numbers in 100 countries around the globe are available for as low as $2 per month.

OrecX's audio recording platform was built on the principles openness, transparency and collaboration. It creates strategic, economic, and technical benefits for its users. There are millions of end points around the globe. Oreka TR (total recording) is our flagship software. It includes all the features you need to record calls, at a fraction of the cost of other call recorder solutions. This includes screen recording, multi-tenancy recording, multisite recording, audit trail and retention management. Auto tagging allows you to select certain red-flag phrases, such as "can I order" or "not satisfied", to have the recording system track them automatically.

Close is the top CRM for small businesses and startups looking to win more deals in less time. Your team can communicate with prospects or customers in one place using built-in SMS, email, and calling. It's an all-in-one platform that you can use as a standalone tool without the need for any additional sales email tools or calling products. Close is cloud-based and affordable. It's also easy to use and has straight-forward pricing. This makes it a great fit for small and medium-sized businesses. Plans start at $49//month. Close was designed to make salespeople as efficient as possible. With just one click, you can make and receive calls. All calls are automatically logged (no need to enter any data manually!). The phone rings and leads activity information is displayed immediately. This means that you always have the data you need! Support is available via email, phone, FAQ documentation online, and a self service knowledge base.

There are many options available, so it can be difficult to find the right phone system for your company. You can read on to find out more about the different options. If you don't have the time, contact us and we will work with your specialists to find a solution that suits your needs. BDM is a new approach to telephony. We will recommend the best solution for you based on your business needs.

Crystal Quality is a web-based, unified multimedia recording solution that supports TDM, analog, and VoIP environments. It supports a wide variety of telephony interfaces, including: Analog trunk/extension, digital trunk (ISDN PRI / E1/T1) digital extensions, VoIP trunk/ extensions, discrete radios, and trunked radios. Crystal Quality (Avdor CIS) allows for the management of all types recordings (call centers and contact centers, telephony and mobile phones, screen capture, SMS and Skype for Business), using a modern, simple and easy-to-use user interface. CIS offers several pricing options that allow you to choose the best for your business needs. They also offer the most value and the lowest price. Avdor Crystal Quality Call Recording and Monitoring Solution offers a single solution, a unique and brilliant solution to all your business requirements.

You can evaluate and optimize your people, processes and technology. Managers can search, download, and analyze information in real-time or using historical data. This allows for quick, secure access of recorded interactions. Monitor interactions to assist training and assist agents with quality assurance and compliance with policy/scripts. OnviCord PRO provides easy, browser-based access that allows you to quickly and easily monitor and manage recorded calls. Contact centers that have unassigned workstations are able to associate calls with individual logins. Users with access rights can turn the recorder off and on at their desktops. Search and playback of exported recordings can be done outside the network or central server.

Globitel's SpeechLog call recorder solution allows for comprehensive call recording and can be easily adapted to the unique operational requirements of any call centre. It can be used in virtually any telephony environment including traditional TDM or VoIP. This allows for seamless technology migrations as your business grows. Multi-site call recording and playback capabilities optimize network resources. It allows data center consolidation and transparent and universal access of stored calls, regardless of where they were captured. Globitel's SpeechLog call recorder allows you to choose the architecture to which your call recording system will be deployed. Globitel's SpeechLog Call Recorder solution is highly effective because it offers redundancy and high availability options. This allows you to have 24/7 functionality if you can't afford to fail.

TekTape is an audio recorder for Windows Server Editions 2003-2019 Server. An easy-to-use HTTP interface. Monitoring of SIP calls in real time. Recording audio streams from SIP calls. Recorded calls can be saved as wave files in 16 bits, 8 Khz mono file format. Support for TZSP (TaZmen Sniffer Protocol). CDR generation for monitored calls. CDR can also be created by TekTape for failed calls. Real-time listening and termination of audio for selected SIP calls. TLS decoding using SRTP encryption for SIP calls. TekTape can record audio conversations with Lync endpoints if Lync Server certificate and its private key are installed on to the TekTape system. G.711 AMU Law, G.722, G.729, and GSM are supported codes. Multi-site recording support.

Voxida is built to meet your needs, adapt to your work-flow and efficiently record, monitor and report on your calls. The Voxida Software Suite is the primary Voxida Software Suite. It includes all the tools you need for recording calls. The Voxida software suite lets you automatically record all calls at any time, either on demand or according to a schedule. Voxida is used by most organizations to record all calls, digital or VoIP, intercom, or radio conversations. This can be used for long-term archival or immediate playback. Voxida allows for complete flexibility in telephone recording. You can record 100% of calls on all lines, certain extensions on a schedule, or certain phones on demand without extra cost with Voxida. Accurate Always Inc. engineers and supports the Voxida systems. Based in California's Silicon Valley, they provide efficient, managed communications recording solutions that fit within existing work-flows and telecom infrastructures. Accurate Always helps call centers, healthcare and governmental organizations catalog voice and video interactions so they may use this intelligence to continuously improve their operations and positively impact their bottom-line.

Your voice is the most powerful and important customer interaction tool you have. Storacall offers a cutting-edge call recording solution. We are proud to be an authorized supplier of BT, allowing us to provide SIP Trunks as well as Hosted Telephony - Storacall has a solution for all your business telephony requirements. This powerful recording tool allows you to record all of your business conversations within one application. Connect your phone system with the cloud to get more flexibility and save money on business calls. A cloud-based, feature-rich phone system that can adapt to modern business needs. Our powerful business call recording solution allows you to record all types of communication audio and combine them all in one place. No matter what platform you use, our recording solution can work with any system or technology.

TalkHelper's Skype recorder allows you to record Skype video calls and screen shares professionally. It stores in AVI files with XVID codec support. TalkHelper records inside Skype. This makes it possible to save every frame of a Skype call, regardless of whether it is in a full screen, floating, or normal window. Skype audio calls can either be saved as MP3 or WAV files with stereo or mono options. TalkHelper Skype recorder makes it easy to save Skype voicemails or Skype video messages. With one click, Skype voicemails will be saved to media files on your local hard drive. You can then review/playback them using media player at any time.

Hosted VoIP solution with European focus, but presence in more than 165+ countries. Premium Plus is the basis of all our solutions, so you get the best quality at the lowest price. All numbers can be used to identify you, including your Geographic, National, TollFree, UIFN, Mobile VoIP, Elastic Pool, and many other types of numbers. We also have a SoftPhone, and will soon launch other Roaming products.

Salestrail allows remote sales teams to keep track of sales calls. The solution includes an analytics dashboard and a smartphone application that automatically captures calls data. You can track the data to Salesforce, Salesforce, or any other CRM using our APIs. Setup in 5 minutes - No changes to the way you work Scale your team effortlessly and without hassle - 100% Automatic, 0% Technical Work - Accurate call statistics to support the incentive system

CallConfine is an innovative call recording / voice logger solution that comes in analog (4, 8, 16, 24, 24 ports), digital (single or dual, core), digital extension (8, 16, 24 Ports) and VOIP. This solution is used by Financial Institutions, Banks and Hospitalities to record telephonic conversations. The CallConfine application helps organizations to improve their business efficiency and accuracy. Monitor your marketing and customer service departments. Communication gaps with clients can be avoided. Dispute Resolution: Recording a telephone conversation can prove invaluable when you resolve disputes in your business. Logging of conversations can be used as proof to resolve differences and maintain the respect of customers. It is a fully proofed "Compliance Product". CallConfine manages policy compliance, performance management, interaction monitoring, and customer satisfaction.

VTlogger is a web-based, open source (LGPL) software application that can be used in conjunction with our range telephony cards to help you create reliable and simple call recording and call tracking solutions for any size organization or industry. VTlogger can record audio and capture all details of calls (ie. CDR) for voice communications across primary rate (E1/T1/J1) ISDN line as well as analogue trunk lines (ie. POTS) lines and extensions to PBX. Our solutions are ideal for handling thousands of calls per hour or hundreds of calls per day. Our VTlogger software allows you to create a multi-channel analog voice logger or primary rate line call recorder (E1/T1/J1) for as little as a computer and a Voicetronix telephony cards. For a system that supports a primary rate ISDN line, this can be as low as US $50 per channel.

Nectar Desk is a SaaS solution that handles inbound and outbound calls. It also includes reporting and analytics. Our comprehensive call center software can be set up in minutes. You can customize your agents, buy a number, and much more. Nectar Desk offers basic call center software functions as well as more advanced features. You can view full agent performance metrics, including call recording, agent availability, answering time, and listen live, along with customized reports and alerts. Nectar Desk allows you to manage all your omnichannel interactions from one place. Our call center software allows you to integrate SMS, ticketing and chat with ease. Now you can monitor the performance of all your agents, even virtual reps, in real-time. You can now monitor and analyze the interactions of your agents with leads and provide assistance when needed.

Edigin has developed call recording solutions and quality monitoring solutions that can be used with the vast majority of communication systems today. The SVRX recording solution integrates seamlessly with communication systems to capture all communications and call details. Our solution is compatible with both redundant and multi-site distributed environments. Our solution includes screen capture and agent evaluation. We also provide customizable report analytics. Alcatel and Ascom, Aspect. Avaya. Bosch, Cisco. EADS. eON. Ericsson. Fujitsu. Intertel. LG. Mitel. NEC. Nitsuko. Nortel. Panasonic. Philips. Realtis. Rockwell. Samsung. Selta. Siemens. ShoreTel. Tadiran. Telrad. The SVRX supports passive tap of T1/E1 trunks and analog stations, digital stations for those systems, analog stations, and port mirroring-based recording of VoIP. VoIP supported protocols include: Cisco Skinny, H.323, MGCP, SIP stations, SIP trunks, etc.

Netlogic TEC is dedicated to providing high-quality software products for our clients. Our products incorporate the most recent technological advances, ensuring that our customers enjoy Excellence in the application. All of our software can be integrated with each other and can also integrate with third-party software via special Middleware functions. I-Bill, a web-based solution, helps organizations monitor and control their telecom spending. i-Call automates the dialing of multiple telephone numbers. i-Connect is a flexible PBX system for small businesses that needs to be able to adapt to their changing and growing requirements. We believe that any job should be done right. Our goal is to not only satisfy customers but exceed their expectations in all aspects. Our business ethics are based on honesty, integrity, and perfection.

You don't know anything about the caller or the marketing campaign that generated it when you get your first call. How can you optimize your campaign to generate more leads without this information? 71% of online leads lost because businesses don't call them promptly. Follow-up calls to sales reps are not monitored or tracked. It is difficult to manually enter daily sales calls into a CRM system. You are well aware of the importance of customer engagement calls and service reminders. Call tracking is easy. You will receive reports on which marketing channels and which campaigns are generating the most calls, just like the image shown here. Call tracking allows to allocate your budget wisely in the channels and campaigns that are most important. ConversationAnalytics records and accurately transcribes every call generated by your marketing.

It is a powerful and easy-to-use Mac audio recorder that can easily record sounds and music from any website, application, or VoIP conversation. It can also record from multiple applications at once. You can also edit audio clips directly from the interface using the built-in audio editor. iEasyRecorder – audio recording software makes it easy to record music on your macOS. You can record audio from YouTube videos or podcasts by clicking on the record button. It will save the audio as high-quality MP3, AAC, or M4A files. Record audio from any app, including Spotify, iTunes FireFox Safari, Chrome QuickTime Player, VLC and FireFox. It supports VoIP call recording and can record sounds from voice chat programs such as Skype, iChat or FaceTime. It seamlessly integrates with online radio sites like Lastfm, GrooveShark iTunes and Radio. It can easily be integrated into existing VoIP apps.

Sign up online to get a number that you like from our website within an hour if you're interested. We are so confident that our products and customer service will be a hit that we won't lock you into long-term contracts. You can contact our Australian support team if you prefer not to use our online tools. We offer the best rates on the market and don't charge hidden fees or charges. Your business can stay connected no matter where you are thanks to the technology behind easy-inbound products and services. Never miss a chance to connect with a customer! We want every step to be simple, from explaining our services to connecting your phone service to the ongoing usage of our products. Our staff is well-versed in technical matters and will help you to understand the technical details we have spent so much time learning.

Abyssmedia Multi-Channel Sound Recording System is designed to record audio information from multiple sources simultaneously and automatic. The sound recording software can record up 32 channels and compress the records for archive. It can be used to record conference calls, telephone line monitoring, radio station logging, intermittent transmission logging, and other specialized applications.

Tapit Call Accounting offers the industry's most flexible and comprehensive search engine. Tapit Call Accounting allows you to create unlimited search filters. Use our tools to create unique filters. For easy categorization and faster recovery, add searchable text, tags, and call filters to specific calls. Tapit and Replay Call Recording make it easy to create desired reports or access call records. Replay offers high quality digital recordings for virtually every telephony configuration. Text notes can be added to recordings during playback, which allows for alternative search options by partial or complete words. Recordings can be easily archived and backed up with built-in auto-backup. You can play, download or email recordings as attachments. Automated cataloging and central voice repository

Contact centers and companies in industries that require regulatory compliance must record all transactions and interactions. This will allow them to demonstrate transparency. Alcatel-Lucent OmniPCX Records Suite is a web-based tool that allows you to record, monitor, and evaluate customer-employee interactions. This is especially important for financial services, utilities and healthcare. The OmniPCX RECORD Suite integrates call recording and monitoring directly into your existing telephone infrastructure. It is scalable, modular, and affordable. Supervisors can also review recorded calls with agents, and use the integrated quality monitoring module to evaluate agent performance. Record voice and online interactions between customers and employees. You can improve the quality of your customer interactions by identifying coaching opportunities.

Call Saver®, Pro™, allows you to save, sort and retrieve recordings from your phone calls on your computer. This program is great for individuals, small businesses, and anyone who needs to keep track of telephone conversations. You can save your telephone conversations to your notebook or desktop computer. You can instantly e-mail or upload conversations at will, eliminating the need to use bulky cassette tapes. You can instantly access your conversations from any location, whether it's in the office, field, or courtroom, by creating folders or directories on your network drive or hard drive. You can also manually or automatically record them. Compatible with almost any corded phone or PC. Recorded files are automatically time and date stamped. You can archive recorded files to any network drive. Automatically saves recordings to WAV files. Register online easily (requires an Internet connection). Instant replay of the last minute of a call. Compatible with all Windows operating system.

Assessing the quality of voice-based and text-based interactions with customers is a great way to improve customer satisfaction, increase agent effectiveness, and comply with security and legal requirements. Call center agents must be held to a high standard of quality control in order to engage customers effectively. Integrating quality monitoring with recording capabilities and survey features allows you to identify the most appropriate interactions and evaluate agent performance. You can also capture real-time feedback from customers and gain insight into business issues and contact quality. Record, playback, stop and start desktop and voice interactions. Recordings provide insights into the customer experience, and improve agent performance and quality. Robust evaluation tools provide insight into the entire customer experience and improve agent performance.

The preferred call tracking platform for Search, Display, and Print Advertisers. AvidTrak was developed to solve some of the offline conversion tracking issues that our clients were experiencing. Our expertise in PPC advertising and internet advertising means that our call tracking solution is perfect for professionals. You can track phone calls back to all marketing channels, including search, social, display, and print, using AvidTrak's numbers and tracking software. Enterprise Call Tracking - Save big on call tracking costs by using your own numbers and minutes with AvidTrak software. Dynamic Phone Number Insertion can help you determine which PPC keyword is most effective in creating phone calls leads. Conversion Path Report can help you identify which web pages are most popular with your audience and generate calls. Record your calls and listen on any device.

Record all incoming and outgoing calls. Voice to Text: Transform your call recordings into text - Voice Recorder: Useful for quick notes. - Service of country local numbers in many countries. - Enhanced security: Are your recordings containing sensitive information? Simply add a passcode to the "Records” screen and nobody will be able to access your recordings. Call Recorder allows you to organize your recordings however you like. Call Recorder names calls automatically, but you can also rename and favorite them for easier access. Advanced Search: Don't know which recording has the information you need? No problem! Just type the keyword you pronounced during your recording. - Apple Watch & iMessage apps: Record and access your calls from anywhere. - App Clip and Widget app – Record without opening or downloading the app. Background Play: Allows you to listen to your recordings without having to open the app. - Instant Support.

Our Voice-Over IP Recording platform enables your business to benefit from both quality and compliance recording through a single interface. Our VoIP Recording software can record interactions from any telephony device. The product is compatible with and enhances 99 percent of all current telephone systems. ABT's simple-to-install solution is available without the need for any hardware investment. It provides additional benefits and optimum performance for your company. Call Center Quality applications allow contact center supervisors to conduct fully-integrated audits of agents. Agents are scored and audited based on specific criteria set by your business. This improves customer satisfaction and agent morale. Applied Business Technologies Call Center Quality Software is compatible with our Speech Analytics platform to provide a robust solution.

Businesses of all sizes use this feature-rich multi-channel recording, quality monitor and voice analytics solution for compliance, security, and improving service levels. Audio mining and speech to text transcription can unlock customer insight. Smart Interaction Recording, a cloud-based platform that can be used by multiple tenants, provides Telecom Operators with an opportunity to add a range of services. Operators can offer corporate customers regulatory compliant recording in verticals like finance, insurance, and healthcare.

Callnote allows you to record Skype, Google Hangouts and Google Meet conversations. This is only half of the story. For top-quality production, you can record audio and video in separate files or in HD. Callnote can record multiple audio tracks. These files may be found in the directory. You can start recording automatically so that you don't miss a minute of a podcast or important interview. You can also use the record and stop buttons to have more control (Options are set under "Recording Options". tab. You can also pause or restart the program on the fly. Chatting is a great way to make friends. Callnote will record your one on one chats and send them as text messages. Callnote allows you to record all sorts of things, including business, education, and pleasure. Callnote is the best video call recorder. It gives you the power and flexibility to edit your clips with a full set of editing tools. Use eye-catching graphics to highlight your content.

Jog.ai allows you to remain focused on the call, no matter if you're hosting a conference call with 10 or more people. We record and transcribe your call so you can mark important moments in real time. Jog can identify who is speaking so that when you look at a call, it looks like a screenplay. Click on any word in the transcript to instantly hear the actual call audio. Hosting a conference? That's included. You can call someone directly by using our mobile app. use our mobile app! Jog integrates with many CRM and ATS tools. Jog will automatically highlight that moment in your call by taking a note. Jog.ai can tell you who said what so it looks like a screenplay when you review calls. To play the call, click on a word. Jog.ai automatically uses the most effective speech recognition platform to determine what type of call you make and then uses advanced NLP techniques to highlight important parts of your call.

You need to understand every interaction between agents and customers in order to optimize your contact center. You can equip yourself with the tools you need to ensure high-quality customer interactions as well as optimal agent performance. Record audio of calls randomly, at set times in time or on demand. It doesn't matter when recording starts. Your supervisors can monitor live calls and listen in on all call recordings, even if a caller is transferred. You can resolve disputes quickly, provide legal defense, and monitor agents using rock-solid call recordings. You can drill through millions of call results using any metric. One-click filtering allows you to quickly search. Combine multiple fields to create complex searches. Simply play a multimedia clip on your desktop to analyze any interaction. You can share the voice-plus screen.WMV file over a network or by email. You will be able to see how agents interact with customers. This will allow you to optimize your workforce more effectively and efficiently.

7twenty's CallWatchPro promotes a customer-oriented culture. Call Watch Pro is designed for companies that handle service and sales calls but don't have a formal call center. It reduces the need for managerial resources and increases customer satisfaction. Call Watch Pro allows managers to monitor all customer-facing employees according to current KPIs and provides real-time insights. This allows them to continuously improve customer service and internal communications. This results in a dramatic decrease in recurring conversations and an increase in organizational and financial efficiency.

SugarCRM modules, including Leads, Contacts and Accounts, can be used to make inbound and outbound calls. You can make calls via web, desktop, or mobile apps - all you need is a mic and speakers. RT Telephony can be your operator. It can manage extensions as well as phone directories. You can use the IVR setting to RT telephony to compose a welcome message, manage voice tone and configure incoming calls. You can also prompt your caller with a series of options that correspond to your custom configuration. RT Telephony does more than just one thing. It supports textual communication as well as verbal communication. You can send and receive SMS messages instantly. Sugar allows you to initiate an SMS conversation by using RT Telephony integration. You can create Campaign Templates from within RT Telephony and send your messages directly to your target list.

TalkHelper Skype Call Recorder is a reliable, well-designed utility that records Skype calls in high quality on Windows. It also allows you to easily save and manage your Skype voicemails, video messages, and voicemails. This makes it a must-have Skype addon for personal and business use. It comes with a 7-day free trial and has no functional limitations. TalkHelper's Skype recorder allows you to record Skype video calls and screen shares professionally. It stores in AVI files with XVID codec support. TalkHelper records inside Skype. This allows you to save every frame of a Skype call, regardless of whether it is in a full screen, floating or normal window. TalkHelper Skype recorder makes it easy to save Skype voicemails or voicemails. Just one click and your Skype voicemails will be saved in media folders.

You can transform your contact center with a robust and scalable call recording platform. What doesn't get measured, doesn't get better. Managers have direct access to replay, grade, and supervise calls. This allows them to see what's going on on the floor and how employees interact with customers. You can quickly identify what is working well and then use that information to fix what isn't. You can sample calls and grade and analyze them to ensure superior quality control. SonicView allows you to review conversations and create a Quality Control program. You can also grade individual calls with our recording software, which helps you provide training and assessment for your agents. You can stop recording during sensitive information exchanges, erase parts of the recording that contain sensitive information, mark sensitive recordings as sensitive and make them "unqueriable" to maintain PCI compliance.

You can enjoy the benefits of a contact center, IVRs, speech recognition, call recordings, unified communications and outbound dialing, without having to replace your existing telephony system. The Ctalk Contact Centre system 'wraps' around your existing PBX, adding features and capacity. You don't need to replace your existing PBX. You can effectively handle more calls and contact with the same resources or less. Reduce your IT costs and dependency. By empowering multiple administrators to manage calls on the fly. First contact resolution can be dramatically increased. Know who is calling, why they are calling, and route them to the correct agent. 24/7 automated services seamlessly blend with proactive outbound calls.

Record, transcribe. Search your meetings and voice conversations. Instantly record meetings from any web-conferencing platform. Fireflies can be invited to your meetings to record and then share conversations. Fireflies can transcribe audio files or live meetings that you upload. You can read the transcripts and listen to the audio afterwards. To quickly collaborate with colleagues on important moments of your conversations, you can add comments or mark certain parts of calls. In less than five minutes, you can review an hour-long call. You can search for action items and other important highlights. Integrate with more than 10 web-conferencing platforms Zoom Google Meet GotoMeeting UberConference MicrosoftTeams Skype for Business + More 12+ App Integrations Slack Salesforce Zapier Hubspot CRM Pipedrive Zoho CRM Freshsales Copper CRM Close.io + More

Calibre is the best-in-class call recording tool that transforms captured interactions into decision-enabling information. Calibre is a reliable and fully-featured business improvement tool that improves performance, productivity and customer satisfaction. It also minimizes risk, lowers operational costs and increases profitability.

Cistera has mastered complex tasks by making them seem simple. The Cistera Suite allows you to manage all IP telephony applications from one place. All user levels can access the same powerful, yet intuitive portal from multiple locations. Cistera has a global client list that includes all verticals, including education, energy and events, finance, government, health care, and many others. We can work with any medium-sized enterprise that wants to provide exceptional service, enforce compliance, and deliver financial and/or physical protection. Cistera Suite, which includes call recording and emergency alert software allows organizations to listen better. Our solutions are compatible with all major platforms, including LMR connectivity and UC networks. This allows you to see the entire organization. All interactions can feed live data dashboards that allow for call analytics compatible across all devices.

Our call tracking software makes it easy to see which marketing campaigns are driving calls so that you can make data-driven marketing choices. Call logs and reports are generated using our tracking numbers. Call details provide powerful features that allow your team to collaborate, review calls in order to qualify leads, and coach your staff. Our number pool tracking technology allows you to track each caller's search keywords and PPC clicks. Fully integrated with Google Adwords. Call tracking's most important benefit to marketers is the data the tracked calls can provide you about your marketing channels' and campaigns' performance. With a reporting suite that includes data on caller source channels and keyword search terms, we help you analyze every call and measure its effectiveness. Our integration to Google Analytics Goals allows you to optimize Adwords and increase marketing ROI. We provide reports that show which digital marketing channels are working.

Otter is where conversations are. With Otter, your AI-powered assistant, you can create rich notes for interviews, meetings, lectures, and other important voice conversation. The Otter advantage is a benefit for organizations. Otter is trusted by all sizes of teams to transcribe important conversations. Otter 2.0, our shiny new release, offers more functionality to enhance collaboration and productivity. The Teams plan is designed for small and medium-sized businesses as well as teams in larger companies. You can record and review your conversations in real-time. You can search, play, edit, organize and share your conversations on any device. Otter allows you to record conversations on your smartphone or web browser. You can import or sync recordings from other services. Zoom can be integrated. Real-time streaming transcripts are available. Within minutes, rich, searchable notes can be created with text, audio, images and speaker ID. To inform others and stay on the same page, you can share or export voice notes.

Receive a personalized, objective third-party verification. Our team of experts is highly skilled in managing the TPV process from start to finish. Our digital solutions are robust and include VoIP phone number identification, geolocation, document storage, customizable reports, etc. Automated solutions offer simpler experiences and require less staff. The system asks callers to answer a series of verification questions. AnswerNet TPV eliminates this problem. All of our data is stored securely on AWS to protect you and your clients. SOC 2 is an American Institute of CPAs' (AICPA) voluntary compliance standard that specifies how companies should manage customer data. The standard is based upon the Trust Services Criteria of security, availability and processing integrity.

Diamond Voice offers hosted telephone solutions throughout the country. We are proud to have many top companies from a variety industries as our clients. Our Sales Engineers have extensive knowledge in telecommunications and cloud-based telephone systems. They combine customer service excellence with a deep understanding of the system's capabilities. We are experts in business-class telephone solutions and innovative IVR applications for cloud telephone platforms. Hosted telephone solutions that are affordable and innovative provide companies with reliable communications in today's competitive market. Diamond Voice is privately owned and family-owned. We bring the same passion and loyalty to your business as we do to ours. Loyalty, reliability and honesty are our core values. Diamond Voice is committed to providing exceptional technical support. Diamond Voice provides technical support 24 hours a day, and is available to answer any questions.

Channels (formerly CrazyCall), is a cloud-based call center app that's easy to use and inexpensive. It allows you to make and receive calls right from your browser without installing any software. Pick from more than 75 countries to start calling your clients and leads. It automates customer service and sales management, reduces costs, and helps you to organize your workflow. Channels connects to your preferred platforms. It allows you to have a conversation with customers without having to ask them dozens of questions. You can make your customers friends by making shorter, more meaningful calls. You can send and receive text messages to make your communication more diverse. Two-way text messages can help you reach customers who prefer text to the phone.

Callback Tracker is a communications application that offers callbacks, live chats and email. It streamlines customer interactions. Callback Tracker is compatible with all major browsers. Callback Tracker works with any website and installation takes only minutes. You don't need to update your contact information or remember the country codes or call instructions. All communication is handled by one tool. You can receive phone calls, SMS messages, live chat, and email. The dashboard provides a complete overview of all communication, arranged chronologically. You can easily switch between chats, text messages, call logs, and text messages to ensure your customers get the support they need. Callback Tracker allows you to listen to all calls recorded so that you can improve your service and support.

You will see a rapid return on your investment through cost savings and improved operational efficiencies, as well as better customer service. With our Call Management System (CMS4), organizations can take control of their telephony expenses and receive detailed analytics on performance. CMS4 provides the information you need, in the format you want, whether you have a small system of a large network. CMS4 can be provisioned as an On-Prem or Cloud service, or as a complete managed service.

Call tracking software to turbocharge your business. WildJar is a call tracking software that helps businesses achieve great success by reducing customer acquisition costs, increasing revenue 10x, and more. It's time for you to manage your inbound phone leads. Find out which advertising channel caught your customer's attention. Are they calling from a previous call? Is the lead worth it? We can answer all your questions immediately. You can analyze what your staff is saying and do the same for you to make every conversation a positive one. Integrate WildJar call data seamlessly into your preferred platforms to complete customer journeys. WildJar's award winning call tracking and analytics platform will help marketers achieve amazing results. WildJar is the most advanced call tracking and calls intelligence platform, helping marketers and businesses optimize and drive more revenue from inbound phone leads. Recording your phone calls will improve sales effectiveness, and assist with staff training and development.