Eclipse CMS4 Description
You will see a rapid return on your investment through cost savings and improved operational efficiencies, as well as better customer service. With our Call Management System (CMS4), organizations can take control of their telephony expenses and receive detailed analytics on performance. CMS4 provides the information you need, in the format you want, whether you have a small system of a large network. CMS4 can be provisioned as an On-Prem or Cloud service, or as a complete managed service.
Integrations
No Integrations at this time
Company Details
Company:
Datatrack
Year Founded:
1979
Headquarters:
United Kingdom
Website:
datatrack.com/cms4/
Media
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Product Details
Platforms
SaaS
Windows
On-Premises
Type of Training
Documentation
In Person
Customer Support
Phone Support
Online
Eclipse CMS4 Features and Options
Call Center Software
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics