Alternatives to Vivocha

An eCommerce chatbot that lifts revenues from 20% to 40% when the shopper engages with Ochatbot and reduce support tickets from 25% to 45% with Ochatbot. Our Pro and Enterprise plans include an eCommerce Guarantee. Ochatbot’s robust AI chatbot features are designed for ecommerce platforms for Shopify chatbots, BigCommerce chatbots, WooCommerce chatbots and Magento chatbots as well as B2B sales and support chatbot. No code, auto install AI platform. Ochatbot engages customers to providing product recommendations, overcoming sales obstacles, upselling and cross-selling, capturing abandoned cart, and answering support questions including order tracking. Ochatbots AI chatbot communicates through NLP conversations becoming smarter over time about your products and services. The AI chatbot determines the customers AI Happiness Sentiment, Customer Reaction data along with marketing and sales insights. Ochatbot also includes 9 conversion optimization tools such as Leadbot with over 80 templates, Offer Sliders, Exit Popups, live chat and more.

Justuno, an AI-powered visitor conversion platform, is trusted by Shopify retailers of every size. It uses billions of data points to provide intelligent lead capture, personalized messaging and actionable insights that convert clicks into sales. You can upsell or cross-sell, exit offers, abandoned cart recovery, messaging banners and many other features. Advanced Pop-Ups and On-Site Messaging This is the simplest and most efficient way to grow your email list, generate sales opportunities and increase AOV. You can easily share important information with your customers and offer unique deals when they reach a certain level of behavior or cart. Conversion Optimization Maximize your marketing ROI and capitalize on existing traffic by presenting the most relevant messages to each user. Commerce AI: Upselling and Cross-Selling When a visitor adds a similar item to their cart, create targeted upsell or cross-sell notifications.

Intelligent Journey Orchestration, a data-driven marketing strategy, mirrors customer behavior across all channels to provide true one-to-1 personalization throughout the customer journey. Marketing used to drive the customer journey. We live and work in a digital world that puts customers at the center of everything. It's no longer enough for businesses to meet customer demand. Businesses must also find ways to anticipate customer needs and respond to them before they are expressed. Companies that place customers at the heart of all they do are likely to earn customer loyalty. Marketing departments are judged on their ability to acquire customers, upsell and cross-sell, as well as build customer loyalty and retention over a lifetime. Businesses have known for a long time that these activities are merely a scattershot, best guess marketing approach.

Nuance Live Assist is more than a live chat service. We make it easy for customers to connect to agents with the right skillsets to address their needs efficiently. We also provide AI-powered support throughout the engagement, to help agents increase customer satisfaction. With asynchronous conversations, you can give your customers more control over the journey. Reduce wait times, agent idle time, as well as shrinking contact center costs. To increase upsell and cross-sell opportunities, empower agents with timely, relevant information, including information from third party systems. Customers can have engaging digital experiences that work around their schedules and result in quick, effective resolutions. Agents can gain proactive customer insights that are timely and relevant to enhance service outcomes and sell more opportunities.

Omega Order Tracking was designed to increase customer satisfaction, loyalty and retention rates. You can track your order across multiple carriers, receive notifications of shipment status and view shipping information all in one place. You can enjoy a hassle-free and smooth tracking experience with a branded tracking page and estimated delivery date/ETA. Marketing assets increase upsell and cross-sell. Reduce WISMO by using SEO-optimized, auto-translated notifications of shipment updates.

Engage more, respond less. Empower your contact centre to support customer conversations via any channel. Your agents will have one interface that can be used for all communication channels, including voice and messaging apps. This will allow them to work more efficiently and provide the customer support they need. Keep customers informed. Provide self-care capabilities. When necessary, transfer conversations with full context to live agent. Integrate virtual customer representatives into customer service operations to handle routine enquiries, provide self-service and provide 24/7 assistance. Create an IVR experience that allows customers to seamlessly transfer to a messaging channel, where they can self-serve or chat with agents at their leisure. Some enquiries require instant attention. Identify and communicate complex customer issues to agents. Interactions can be extended beyond one channel. You can easily convert a chat conversation into a phone call or a web-based video call to get instant support.

TeamSalesAgent's management platform offers a set of user-friendly tools and features that make it easy to set up, manage and optimize campaigns. User chat transcripts provide powerful business intelligence that gives you unparalleled insight into your customers' perceptions of your website. Rotate, test, and optimize agent scripts. Potent tools allow you to create the best agent responses to increase revenue. Your users will be able to get customer support and generate revenue via smartphones, tablets, and PCs. You can test several variables, such as the speed at which agent scripts deliver, launch locations for user screens, and fonts. These skins can be customized to match your website, carry your brand, and communicate your message. You can increase conversion and decrease abandonment of lead forms and shopping carts. Up-sells and cross-sells can introduce users to new products or services.

It's more than just chat software. Live chat can be installed on your website to instantly engage customers. For a better customer experience, simplify communications using a shared inbox. Every visitor to your website is a potential client. Help them find the information they need. When your team is away, capture leads. It's quicker, easier, and more natural to build relationships with customers by using messaging to improve customer experience and satisfaction. Email and phone communication can help you to break down barriers between customers and you. Live chat makes it easier for customers to provide feedback. Chat with your brand by personalizing the position, colours and office hours. Use prompts to help visitors or guide them in proactive chat. Ask for feedback, help with pricing, or just ask questions right at the right time.

Base lets you tap into the most powerful growth engine of your company - your customers. We are pioneers in the Customer-Led Growth evolution. Our designated customer marketing platform helps B2B companies create a personalized and ongoing lifecycle engagement with their customers at scale. By analyzing the individual journey of each customer/user in all touchpoints, and leveraging insights to engage, you are able to engage contextally and increase product adoption, loyalty, and acts advocacy, as well as cross-sell, upsell, retention, feedback, and retention at scale.

Confer With, a video commerce platform, allows your team to offer real-time advice to customers on what they should buy. It's a great way to increase sales and customer loyalty by offering personalized online shopping experiences. Live video shopping allows you to engage with customers and upsell, cross-sell, or even add promotions to their baskets. Confer With combines live video and your eCommerce platform to give you access to your entire product catalogue. This allows you to make your products shoppable in one to one video calls. You can share product images and video demos on the platform. It allows you to curate your recommendations and makes it easy for customers to shop with.

eGain chat™, allows you to provide real-time chat support to website visitors. Visitors can communicate with agents via text messages, files and web pages. They can also access knowledge base articles and knowledge bases to help them answer their questions, both proactively and reactively. It is rated #1 by analysts and has been helping businesses transform their chat customer support experience for over a decade. The live chat software is an integral component of eGain’s customer engagement software suite. It seamlessly integrates with other social experience, web experience and contact center applications within the suite. eGain Chat is a combination of companion products that offers endless service and sales opportunities.

WaterStreet's P&C platform and policy administration services can help your company do more. WaterStreet's services suite provides outsourcing for insurance business processes and extends a high-quality customer service with advanced technology and processes. Agents who have better visibility and engagement with policyholders are better equipped to identify cross-selling opportunities, and proactively assist customers when they most need it. Process automation and real time document and data access allow for quick and accurate data delivery to ensure accountability and visibility. WaterStreet P&C Insurance Suite combines all your data and processes, eliminating the need for multiple software systems. Excellent example of customer service between client, agent, and insurance company.

Augmented Revenue uses Sidetrade’s AI assistant, Aimie to predict customer behavior and determine the best actions to take to retain customers and increase sales. Targeted offers and campaigns can increase customer lifetime value and drive more cross-sell and upsell revenue. Augmented Revenue uses predictive analytics for organizations to understand customer behavior and take proactive steps to retain customers and increase sales. Sidetrade's AI, Aimie, analyzes real-time data and makes recommendations to increase customer loyalty as well as uncover new sales opportunities. Sidetrade's algorithms allow her to predict customer turnover in the next months. This insight allows you to predict the revenue loss from customers most likely to leave and take proactive steps in order to retain them. Augmented Revenue predicts which offer or action is most likely to be successful in upselling and/or cross-selling to existing customers.

HelpForShopping is a live chat software for e-commerce websites. It engages visitors in real time and provides personalized product suggestions. It also reduces product returns while increasing customer satisfaction. HelpForShopping offers features that boost conversion rates, increase loyalty, and provide quick support. Why choose HelpForShopping Live Chat Widget for your website? Increase Conversion Rates HelpForShopping’s live chat widget allows agents to engage directly and quickly with visitors. This makes it easy to convert browsing to purchases by providing real-time product suggestions and answering customer inquiries. -Reduce Product Returns HelpForShopping provides detailed information and personalized advice to customers at the time they make a purchase. This helps them make informed decisions, reducing the number of returns. HelpForShopping is a program backed by the European Union that empowers businesses to optimize their e-commerce.

AI-driven, personalized prompts that engage visitors throughout their entire purchase journey. Beyond basic match with your customers' intent. Propose most relevant personalized experience. Connect your no-code AI agent with your order management software, reviews and search, as well as recommendations, to deliver a personalized CX. This will facilitate action throughout the shopper journey. Generative AI transforms the after-sales service by providing efficient and personalized customer service around-the-clock. It uses customer data to provide tailored solutions and anticipate issues for proactive support. This increases customer satisfaction and loyalty. Our AI personal agent uses advanced AI technology to provide safe, accurate answers for customer questions. This reduces your team's ticket volumes instantly.

DialogTab, a conversational commerce platform, automates sending your order or providing guidance to your user about a product via WhatsApp. Search for product, then share it with others. You can also identify product using the link and image. WhatsApp allows multiple agents to work together. In the chat, you can suggest your product. Track and set sales goals. Engage with customers who are stuck at checkout Offer complementary products to upsell. Your customer can buy products via WhatsApp and complete the transaction on their preferred platform. To upsell new products, stay connected to your customer via WhatsApp. You can track the performance of your salesperson live. You can filter and analyze graphs however you like. Integrate with the apps that you use and enjoy to improve your customer experience. You can choose between WhatsApp Business API, WhatsApp Web Messenger, Messenger, and Live Chat. Or, you can combine all of them and connect to the platform.

Nuance Conversational IPVR solves inbound phone queries using natural, human-like interactions. This encourages self-service and increases customer satisfaction. Customers can speak freely with Nuance Conversational IVR and resolve their problems as if they were talking to a live agent. Intelligent voicebots anticipate customer needs, offer personalized greetings, and change speaking styles based on the context of the conversation--resolving cases first time and freeing your agents to focus on higher value tasks. Nuance's intuitive interactive voice-response system allows you to create customized, automated voicebots that address customer queries, improve agent experience, and improve contact center results. Simple, effective self-service can speed up resolutions and increase loyalty.

Reef is a platform for customer revenue that helps companies grow revenue predictably with existing customers. It also accelerates net retention reporting. The tide has changed. The tide has shifted. Many companies are ill-equipped to cope with this new reality and this creates a revenue deficit. Startups take too long to establish a foundation of NRR excellence, and this slows down acceleration. Many companies aren't equipped to handle this new reality and create a revenue gap. Priority investment areas to accelerate startup. Create board-ready analytics for net retention, including renewals, cross-sell, and upsell. Visualize territories in order to quickly identify growth and churn risks based on engagement metrics, product usage, consumption percentage, health score and NPS. With advanced targeting and workflow, you can turn insights into action and ensure consistent execution.

To increase bookings and customer reviews, streamline your conversations with customers. To ensure smooth operations, send Google Maps meetings or pick-up points to get more bookings through up-selling or cross-selling, get better reviews, and save time with customer service. Send your guests the link to find the bus, welcome them after boarding, offer suggestions for the day, request reviews, and up-sell the experience. Customers will receive the exact location of your attraction, suggestions on what to do, up-sells and meals, photos of their enjoyment, and more reviews. Directly to their phones, you can give peace of mind to your customers and less questions for yourself. Reduce complaints and prevent late or no-shows. You can increase your bookings by recommending customers to book other products. Engage customers before they arrive. Get them excited by videos and pictures.

Our secure co-browsing service allows you to interact with customers and have an audio & visual conversation right from your website. It's never been easier to increase customer satisfaction. You can use co-browsing to show your customers how to navigate your website or app, make a purchase and help them fill out forms. Users don't need to install plugins or other software. We now offer Messaging, a new type for engagement, in conjunction with LivePerson. This allows Live Chat to be more flexible and takes Live Chat to the next level. We have integrated popular 3rd-party channels such as Twilio SMS and Facebook Messenger, Instagram, Twitter. WhatsApp, Apple Business Chat, and more. Agents can now receive these Messaging engagements directly within Dynamics 365!

Optimity is a micro-learning app that has millions of members who help them live longer, healthier, and wealthier lives. Optimity offers a unique and captivating experience that exceeds customer expectations. No-code solutions and easy-to-use modules are available to meet your data and technology needs. Continuous data connection that identifies key life events, risk profiles, and other relevant information for dynamic underwriting and prevention. You can increase trust and offer daily value to increase loyalty, cross-sell, and up-sell by offering the right offer. Optimity offers a compelling combination to encourage members to take daily actions to improve their wealth and health. Our system and engagement methodology alerts insurers and TPAs to important life events in a controlled environment. They can use our actionable data to generate sales and retain profitable customers.

Sometimes all a visitor needs to find the perfect product, offer or page is a little push in the right direction. MaxTraffic online behavior monitoring allows visitors to be shown personalized messages at the right moment to keep them interested and encourage them to make a purchase. Offer discounts or assistance to customers who are leaving and encourage them to complete their order or application. Your clients will receive targeted notifications encouraging cross-selling and up-selling. To create hyper-personalized notifications, you can use data from your CRM, database, or recommendation engine. MaxTraffic API allows you to send personalized messages and ensure that users receive them at their desired time.

We have licensed estheticians, cosmetologists and professional makeup artists who are ready to help your customers online. Generate deeper insights into consumer needs. You have complete control over the brand experience. Create authentic, personalized experiences. Differentiate your brand and consumers Customer satisfaction, brand loyalty, online sales, and customer satisfaction are key factors. Get in touch with a beauty expert right away. Authentic, personalized shopping experience. All their questions will be answered immediately. A warm and private environment. Live experts to engage customers and build brand loyalty. Chat with a beauty professional via live video from your brand website. You can instantly add recommendations to your shopping cart by using the chat application. Magnet empowers your online shop to engage with customers anywhere and anytime through our digital sales engagement platform.

Messenger Marketing: Mobile customer communication Chatbots. Messaging. We send your messages directly to the smartphone of your target audience. Multichannel messaging is our specialty. Communication is essential. We specialize in solutions that allow our partners to communicate with customers, fans and employees as well as applicants and other interested parties. The smartphone is the best device for this task. NEW: Multichannel live chat to support customer service. Live chat support can be provided via your customers' preferred channels. Live chat is great for: Customer support and Conversational Commerce, Conversational marketing, Presales customer engagement, up- and cross-selling. Crisis communication via the cell phone Send SMS alerts and warnings for customers or employees. More information about crisis communication via SMS. Alerts and warnings. Passwords, mTAN Appointments, and Reminders. Mobile coupons and individual deals. Reservations

Your customers will appreciate your help whenever and wherever they need it. Integrate the customer service chat into your website, mobile website, applications, and Facebook page. Use the same tool that you use to provide customer service to communicate with your colleagues. Chat privately with your colleagues in group chats. Team chat with alerts speeds up agent response time, transfers silent knowledge, and increases team efficiency. Ninchat customer support includes powerful admin tools and advanced statistics. You can track customer activity, ratings, waiting times, chat transcripts, and much more. You can choose the theme, colors, languages, greeting messages, and authentication method that you prefer. Ninchat can be customized to your requirements. Customer loyalty and experience can be improved. Instead of waiting for email replies, give your customers help when they need it. Live customer service can be integrated directly into your sales process to increase sales and decrease lost sales.

Colligso enables businesses to grow profits by helping them to multiply customer visits with direct digital relationships. TextIn allows businesses to communicate directly with customers via text messaging (SMS/MMS) and landing pages. TextIn has many benefits * App-less opt-in/opt-out. Your customers do not need to install an app. * Reach customers with text messaging (SMS/MMS) with recurring or one-off schedules. Traffic can be driven from messages to landing pages. * Compatible with most popular apps, commerce, and point-of-sale platforms. High return on investment

Increase sales and customer satisfaction with personalized SMS shopping experiences powered expertly by experts. Treat every customer as a VIP. Cartloop allows your audience to interact with a human being and have a memorable shopping session. The traditional live chat is no longer enough. Customers can shop on the go on their favorite device. Reduce the friction of buying and provide a next-level experience for customers when and where they want it. Conversational Flows can be used to drive re-engagement, crosssells, upsells and timely reminders. Interact with your customers at key moments like when they abandon carts or receive their order.

LiveBank is a fintech solution that helps financial institutions bridge the gap between self-care ebanking that is cost-effective and branches that are rich with advice and high in conversion rates. A omnichannel platform that allows instant, secure communication via chat, video and social media. This helps to optimize remote advisory processes. You can create your own unique experience with omnichannel by combining communication, routing and recording, as well as collaboration, communication and routing. Banks can engage with customers via this virtual branch. It offers dynamic offers and real-time online assistance through Video & Voice calls, Co-Browsing and Screen-Sharing. Secure File Exchanging is also available. Digital Document Signature, Digital Onboarding (eKYC), and Biometrics are just a few of the many features. This is the first platform with built-in support for a bank's sales and operational processes, including cross-selling/up-selling through the presentation of personalized offers.

Provide Support Live Chat is an excellent customer support tool. It allows you to instantly assist customers via live chat. You can see their navigation on your website in real-time, guide them, or offer help proactively. Provide Support offers the most reliable live chat service on the market. The company was established in 2003 and has been able to prove its credibility. You can get live chat support from Provide Support: All features included in any plan Unlimited chats Multiple domains support at no extra cost Customizations possible for chat window and chat buttons Embedded and popup chat windows Operators can group together and have unlimited departments Transfer files Chat access restrictions flexible Chat statistics that are powerful Chat agent apps are included in the price Uninterrupted product assistance 24/7

There are only a handful of reasons shoppers might abandon their carts. Live chat can help. Here's how it works: Price issues - People price check every day. Talking to them builds trust and gives them reason to buy from them. Window Shopping - Shoppers want information about what sizes and colors are available. Checkout Problems – It is obvious how important it is to help shoppers when they shop. People love a discount - Wouldn’t it be great to offer discounts via chat? It might just influence their purchase decision! Why wouldn't it? Put yourself in the shoes and experiences of your customers to understand why this is true. Think back to the last time you used livechat in your daily life. Maybe it was when shopping was completed or you had a problem with a service. Isn't chat better than calling, waiting on hold, and then speaking to someone who was difficult to understand? Chat is quick, simple and skyrockets customer happiness.

Agent Assist is part of Google Cloud's Contact Center AI. It allows you to have AI-powered conversations between human agents and AI-powered chats. Customers can be referred to ready-to-send answers. Answer customer questions from a central knowledge base. Your agents will be able to handle 28% more calls, which will reduce operational costs and decrease customer wait times. It will also improve your ability to manage peak traffic efficiently. Customer satisfaction can be improved by 10% by receiving consistent, high-quality replies and faster training from highly-performing agents. Smart Reply reduces abandoned chats by 15% and provides quick answers to customer queries drawn from a central knowledge database. Agent Assist suggests phrases that high-performing agents use to improve customer service quality and consistency. Agents are given knowledge base content to help customers solve their problems, reduce customer wait times and provide more accurate information to customers.

Last Upsell, a Shopify app, allows merchants to create upsell and cross sell offers that are displayed on the confirmation page of an order immediately after checkout. This approach uses the customer's engagement after purchase to boost sales up to 20%. The app has a mobile-optimized minimalist pop-up design that ensures a seamless shopping process. With just a few mouse clicks, merchants can choose specific products for an upsell, customize messages, and target the appropriate audiences. The application runs asynchronously and loads scripts only when the order confirmation page is displayed to maintain store performance. Last Upsell has been praised by users for its simplicity and efficiency. It integrates with Shopify order editing API, which allows upsell items to be added directly to existing orders. The app offers a free 14-day trial and tier pricing based on a merchant's Shopify plan.

GoMoxie is a customer support platform that helps customers find new customers and improves customer efficiency. goMoxie's guidance tools allow you to engage customers proactively. CONTEXT or Proactive Chat can be used to anticipate problems and instill confidence through targeted messaging. goMoxie's contextual guidance app provides useful information without the need for human assistance. Engage struggling customers through live, personalized interactions. SEE is an AI solution that provides actionable insights. GoMoxie offers a range of interactive tools that will answer any question. Users can choose from three levels of care: Self-Service, Chat or Email and goMoxie’s back-end Knowledgebase. This allows them to deflect unnecessary calls and create happy customers.

SalesGPT is an online sales rep powered by ChatGPT that helps brands increase sales, boost conversions, and reduce cart abandonment. Here's how SalesGPT helps eCommerce businesses increase sales. SalesGPT engages customers and answers all their questions with precision. Gets more than just product descriptions. Gathers data from multiple sources for accurate answers. 3. Suggestions for relevant upsells and cross-sells will increase your AOV. 4. Uses powerful persuasion to increase sales and decrease cart abandonment. 5. Get valuable insights to improve your sales and marketing efforts.

SwiftSupport is the solution you need to enhance customer interactions using the best live chat software. SwiftSupport is designed for both websites and mobile apps. It boosts engagement through real-time assistance. Businesses can then respond to customer queries quickly. Experience seamless communication to drive customer satisfaction and accelerate your business growth.

Equinox is a pioneer in proactive live chat. This allows SaaS prospects and users to engage with Equinox, resulting in happy, paying customers. Your qualified leads can be increased by 10x without spending any money to increase visitor traffic. Equinox will meet or beat your customer-satisfaction scores in 90 days, or you pay nothing! We understand your pain. You need to have higher customer satisfaction scores, but not enough support representatives to provide the level of service you expect. The high volume of chat and ticket requests is causing burnout in your in-house support agents. This is not enough to handle incoming questions or issues. Reactive chat is not enough to engage customers and website visitors as well as site visitors. You are missing hundreds of positive customer interactions per month, which could help you lower churn as well as reach your revenue goals. Equinox is here to help.

Software that connects people because we believe that working together is better. Live chat for customer support, no need to deal with multiple chats simultaneously. Chat software specially designed for high volume customer service. We also offer cobrowsing for customer support. It is impossible to see what a website visitor sees on their screen. Remote screen sharing via web-based technology can be a great way to help website visitors. We have integrated co-browsing in our live chat. This makes it easier for customers to understand and helps them. Visitors will automatically be invited to chat once you have logged into live chat. Pre-defined responses can be sent to save time and ensure consistency. To temporarily stop new chats per agent, use the pause function. Website visitors can share their browser screens with a contact centre agent. This allows the agent see the customer's screen in less than 2 seconds.

Customers can order online from anywhere with a simple interface that allows them to order from any device. You're available wherever and whenever your customer wants to order. Customers can order on their terms and are offered compelling cross-sell and upsell opportunities. Online orders can result in a 30% increase in average ticket than calls. Customers are more likely to place orders online and make more frequent purchases if they have the option to do so via their mobile device or web browser. We partner with technology providers that are important to restaurant operators to ensure efficient business operations. These technologies include email marketing, text marketing loyalty, payment systems and app development.

Personizely is the ultimate tool to optimize your website's performance and boost sales. Personizely's powerful features help you cross-sell and upsell products, reduce cart abandonment rates, and increase your conversion rate. With our intelligent exit intent popups and email popups that grab visitors' attention as they leave your site or browse, you can say goodbye to missed opportunities. Our popup creator allows you to create beautiful, customized popups that match your brand's aesthetic. With A/B testing, you can take your marketing strategies to the highest level. You can experiment and optimize your popups to achieve maximum effectiveness. Our app offers beautiful templates that will ensure your popups are engaging and professional.

OnWebChat's live chat service is used by thousands of companies to support customers and increase sales. OnWebChat makes it easy to select your colors from a large palette and choose the one that best suits your brand. To make your chat more user-friendly, add photos to each user. You can make your chat window appear in any language that you choose. Sometimes a customer is unable to choose the product he requires because he lacks technical knowledge. Live chat can help you find the right product for your customer. Cross-selling and product suggestion are two of the strategies that made Amazon the largest online retailer. This strategy is highly effective. You can suggest products to your customers that match their interests.

Our conversational intelligence platform enables your agents to provide frictionless customer service via voice, email, or chat. Conversational AI can be integrated into your CX workflow to speed up and reduce costs and response times. Human agents can quickly resolve complex and specialized calls by having instant access to critical information and step-by instruction. To retain customers, provide personalized support and solve issues faster. Virtual assistants powered by AI reduce response times and provide quick resolutions. This drives efficiency, loyalty and growth at all stages of the customer's lifecycle. You can have dynamic, purposeful conversations with your customers around the clock. This will keep them engaged and convert prospects and visitors to qualified leads. Our virtual assistant solution can be easily integrated across social media and instant messaging channels, allowing you to connect with customers.

CARES collects customer data and passes it along during the customer experience journey. Agents and customers do not have to repeat themselves. CARES will connect a call to the agent who was assisting the caller at the time the call was disconnected. This preserves continuity and accuracy of the interaction. Prioritize routing your calls to VIP customers to the front of the queue. Your customers can press or speak through your phone menu. CARES is customized to meet the needs of your company. Customers get account-specific information while waiting in a queue. This saves time and allows for a personalized service experience. Callers have the option to be called back by the next available agent, rather than being put on hold. This allows them to make better use of their time and not lose their place in the queue.

Embedded live chat with mobile support and recording. Fully customizable to suit your contact center's requirements. Advanced web chat with secure and encrypted features such as dynamic canned messages, real time translation, PCI compliance, message preview, and PCI compliance. Secure browsing and screen sharing are available for embedded customer support and sales. For real-time communication, you can use web callbacks, live voice calls, and PSTN capabilities. Chatbot that can seamlessly transfer between agents and users via WhatsApp, Facebook, and your website. Smarter customer engagement through WhatsApp and social media messaging. Image support capabilities are available. Talkative is a tool that businesses of all sizes can use to increase sales, drive customer engagement and reduce operational costs. Live video chat allows you to bring the in-store experience online. This will increase sales and provide personalized customer service. To improve service and support digital channels, make it easy to contact customers via multiple channels.

Achieving excellent customer relations is a key goal for any organization. The first step in this journey is to adopt a straightforward approach to customer relationship management (CRM). CRM encompasses all the activities, strategies, and technologies companies use to manage their interactions and relationships with current and potential customers. CRM helps businesses build relationships with their customers which, in turn, leads to loyalty and customer retention, both of which can have a significant impact on a company's revenues. Etiya Customer Relationship Management is a highly scalable, customer-centric, and omni-channel experience that allows companies to exceed customer expectations through interactions on any platform, through any channel. Etiya CRM offers a complete, integrated lead-to cash process flow for customer management. Social media analysis identifies communities of interest and potential cross-sells.

Live Chat Alternative allows customers and employees to have direct voice conversations with you from your website. Customers can call your numbers without installing any software. It is completely free! Traditional LiveChat software will reveal hidden costs such as chat agents' salaries, and other costs. Live Chat Alternative is a differentiating option to traditional LiveChat software. It uses your existing telephone lines to increase sales volume without requiring you to make changes to your staff's day and without the need to hire new employees. We understand that sales professionals are constantly on the go, closing deals and taking care of many phone calls each day. It is difficult to stay on a chat console or communicate with your sales team when you have such a busy schedule. The Live Chat Alternative allows you to connect with online customers from any location.

Nuance Virtual Assistant combines AI, deep neural networks and machine learning to create conversational, personalized interactions across all digital channels. You can provide customers with fast, frictionless and effective self-service to answer their questions. This will increase customer satisfaction and reduce contact center costs. Customers can be transferred to a live agent and the entire conversation can be passed to the agent with the appropriate skillset. This reduces customer effort and speeds up resolution. With Nuance Essentials Virtual Assistant, you can have a chatbot up and running in just three weeks. Nuance Virtual Assistant allows you to better serve customers, reduce the number cases that are transferred directly to agents, and simplify your AI to support customer service transformation.

IBM Sterling CPQ automates the configuration, pricing, and quoting complex products and services. IBM Sterling CPQ makes it easy for customers to buy complex products and services from you across all channels. Our CPQ software solution helps customers, partners, call center representatives, sales staff, and call center representatives to choose the right products and verify pricing. IBM Sterling CPQ allows you to provide the best buying experience for your customers and improves your sales productivity. CPQ automates the online sales process to create solution bundles that include cross-sell and up-sell opportunities. This improves customer satisfaction as well as reducing call center volume. CPQ eliminates the need for manual pricing execution by providing a centralized system that ensures consistency in pricing and automates changes. It also allows business users to facilitate price maintenance.

TRACK Chat is a live chat for hotel, resort, restaurant, and property management that allows company chat agents convert website visitors to paying guests. TRACK Chat's skill-based routing makes it easy for the right agents to connect with guests. TRACK Chat integration with TRACK CRM allows agents to quickly and efficiently access guest history. TRACK Chat allows administrators to customize the platform.

MenuPad was designed to seamlessly integrate with major POS systems, creating a more engaging and interactive customer experience. All this to increase guest satisfaction and lower operating costs. Take a look at all the benefits this technology offers to increase your bottom line. MenuPad simplifies everything. It reduces order errors and speeds up ticket processing. It feels natural to upsell without any server prompts. It seamlessly integrates with most POS systems, so FOH and BOH can communicate easily. MenuPad is an amazing tool for all guests, servers and administrators. Everyone. PayPad is the easiest way to transition into full-mode integration. Once a guest has finished eating, they can simply swipe and pay when they are ready. You can also tip using PayPad Table Mode allows customers to control their dining experience and even pay directly to the restaurant.

InsureCRM harnesses the power and automation to enable insurance carriers, brokers, and agencies to increase sales and customer acquisition. It allows insurers to manage administration, organize customer information, automate underwriting processes and resolve claims quickly. The agile solution features next-generation functionalities that enable insurers to collaborate in real time and find more cross-selling and up-selling opportunities.