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Description
Colligso enables businesses to grow profits by helping them to multiply customer visits with direct digital relationships. TextIn allows businesses to communicate directly with customers via text messaging (SMS/MMS) and landing pages.
TextIn has many benefits
* App-less opt-in/opt-out. Your customers do not need to install an app.
* Reach customers with text messaging (SMS/MMS) with recurring or one-off schedules. Traffic can be driven from messages to landing pages.
* Compatible with most popular apps, commerce, and point-of-sale platforms. High return on investment
Description
Customers show a strong preference for live chat when they are comparing various offers or services in real-time. This feature enables them to connect instantly with an agent, allowing for the resolution of issues or the sharing of sensitive information. By leveraging a diverse array of customizable rules, businesses can anticipate customer needs and determine the most effective times and individuals to engage. Furthermore, providing proactive operator assistance can significantly enhance customer loyalty. In addition to improving customer satisfaction and retention, live chat often proves to be more cost-effective compared to traditional email and phone support. It fosters human interaction, opens up fresh opportunities for upselling and cross-selling, and enhances agent efficiency. With just a click, visitors can tackle complex inquiries without the frustration of being placed on hold. This seamless communication allows businesses to interact directly with their online customers through a mix of video, voice, chat, and collaborative tools, including assisted browsing and document sharing. Ultimately, the integration of these tools not only streamlines customer support but also enriches the overall user experience on the website.
API Access
Has API
API Access
Has API
Integrations
Shopify
Cisco Meraki
Commanders Act
Google Contacts
Google Drive
Google Forms
HubSpot Customer Platform
Jotform
Make
PayPal
Integrations
Shopify
Cisco Meraki
Commanders Act
Google Contacts
Google Drive
Google Forms
HubSpot Customer Platform
Jotform
Make
PayPal
Pricing Details
$19/mo/location
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Colligso
Country
United States
Website
www.colligso.com/textin.html
Vendor Details
Company Name
Vivocha
Founded
2012
Country
Italy
Website
www.vivocha.com
Product Features
Retargeting
A/B Testing
Audience Targeting
Behavioral Targeting
Conversion Tracking
Geo Targeting
Mobile Retargeting
Personalization
Recommendation Engine
Social Media Retargeting
SMS Marketing
2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management