Vivocha Description
Customers prefer live chat when comparing services or offers in real-time. Customers can connect directly with agents to solve their problems and share sensitive information. You can anticipate customer needs by choosing when and who you want to engage with based on a variety of customizable rules. To build customer loyalty, offer proactive and live operator assistance. Customer satisfaction and retention can be improved at a lower price than email or telephone support. Agent productivity can be increased by human interaction. Visitors can communicate with you on complex issues with just a click, without waiting on hold. Businesses can communicate seamlessly with their online guests via video, voice, chat and collaboration tools like assisted browsing, form and document sharing.
Vivocha Alternatives
WaterStreet System
WaterStreet's P&C platform and policy administration services can help your company do more. WaterStreet's services suite provides outsourcing for insurance business processes and extends a high-quality customer service with advanced technology and processes. Agents who have better visibility and engagement with policyholders are better equipped to identify cross-selling opportunities, and proactively assist customers when they most need it. Process automation and real time document and data access allow for quick and accurate data delivery to ensure accountability and visibility. WaterStreet P&C Insurance Suite combines all your data and processes, eliminating the need for multiple software systems. Excellent example of customer service between client, agent, and insurance company.
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Nuance Live Chat
Nuance Live Assist is more than a live chat service. We make it easy for customers to connect to agents with the right skillsets to address their needs efficiently. We also provide AI-powered support throughout the engagement, to help agents increase customer satisfaction. With asynchronous conversations, you can give your customers more control over the journey. Reduce wait times, agent idle time, as well as shrinking contact center costs. To increase upsell and cross-sell opportunities, empower agents with timely, relevant information, including information from third party systems. Customers can have engaging digital experiences that work around their schedules and result in quick, effective resolutions. Agents can gain proactive customer insights that are timely and relevant to enhance service outcomes and sell more opportunities.
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eGain Chat
eGain chat™, allows you to provide real-time chat support to website visitors. Visitors can communicate with agents via text messages, files and web pages. They can also access knowledge base articles and knowledge bases to help them answer their questions, both proactively and reactively. It is rated #1 by analysts and has been helping businesses transform their chat customer support experience for over a decade. The live chat software is an integral component of eGain’s customer engagement software suite. It seamlessly integrates with other social experience, web experience and contact center applications within the suite. eGain Chat is a combination of companion products that offers endless service and sales opportunities.
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Webex Engage
Engage more, respond less. Empower your contact centre to support customer conversations via any channel. Your agents will have one interface that can be used for all communication channels, including voice and messaging apps. This will allow them to work more efficiently and provide the customer support they need. Keep customers informed. Provide self-care capabilities. When necessary, transfer conversations with full context to live agent. Integrate virtual customer representatives into customer service operations to handle routine enquiries, provide self-service and provide 24/7 assistance. Create an IVR experience that allows customers to seamlessly transfer to a messaging channel, where they can self-serve or chat with agents at their leisure. Some enquiries require instant attention. Identify and communicate complex customer issues to agents. Interactions can be extended beyond one channel. You can easily convert a chat conversation into a phone call or a web-based video call to get instant support.
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Pricing
Free Trial:
Yes
Integrations
Company Details
Company:
Vivocha
Year Founded:
2012
Headquarters:
Italy
Website:
www.vivocha.com
Media
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Product Details
Platforms
SaaS
Type of Training
Documentation
Live Online
Webinars
In Person
Customer Support
Phone Support
Online
Vivocha Features and Options
Customer Service Software
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
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