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Average Ratings 0 Ratings
Description
Recom.ai stands out as a leading app for upselling and cross-selling among merchants using platforms like Shopify, Magento, and BigCommerce. By providing tailored suggestions to existing customers, this application enhances credibility, encourages purchases, and significantly increases conversion rates for online stores. Upselling and cross-selling have become essential strategies in the e-commerce landscape to maximize the potential of incoming traffic. Since considerable resources are invested in attracting visitors to your website, a minor effort to convert this traffic more effectively can yield great results. Traditional browsing and searching methods can be time-consuming and often fail to showcase the complete array of products that customers seek. However, the innovative AI-powered Scout feature revolutionizes this process. It enables customers to express their preferences by ‘liking’ or ‘disliking’ recommended items directly within the widget, allowing for real-time adjustments to the offerings based on individual customer tastes. This level of personalization not only enhances the shopping experience but also fosters customer loyalty and repeat purchases.
Description
Customers show a strong preference for live chat when they are comparing various offers or services in real-time. This feature enables them to connect instantly with an agent, allowing for the resolution of issues or the sharing of sensitive information. By leveraging a diverse array of customizable rules, businesses can anticipate customer needs and determine the most effective times and individuals to engage. Furthermore, providing proactive operator assistance can significantly enhance customer loyalty. In addition to improving customer satisfaction and retention, live chat often proves to be more cost-effective compared to traditional email and phone support. It fosters human interaction, opens up fresh opportunities for upselling and cross-selling, and enhances agent efficiency. With just a click, visitors can tackle complex inquiries without the frustration of being placed on hold. This seamless communication allows businesses to interact directly with their online customers through a mix of video, voice, chat, and collaborative tools, including assisted browsing and document sharing. Ultimately, the integration of these tools not only streamlines customer support but also enriches the overall user experience on the website.
API Access
Has API
API Access
Has API
Integrations
Shopify
BigCommerce
Commanders Act
FuseCommander
Google Analytics
Google Drive
Magento
Salesforce
TrustCommander
Webtrends
Integrations
Shopify
BigCommerce
Commanders Act
FuseCommander
Google Analytics
Google Drive
Magento
Salesforce
TrustCommander
Webtrends
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Recom.ai
Country
Belarus
Website
recom.ai/
Vendor Details
Company Name
Vivocha
Founded
2012
Country
Italy
Website
www.vivocha.com
Product Features
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management