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Average Ratings 0 Ratings
Description
Customers show a strong preference for live chat when they are comparing various offers or services in real-time. This feature enables them to connect instantly with an agent, allowing for the resolution of issues or the sharing of sensitive information. By leveraging a diverse array of customizable rules, businesses can anticipate customer needs and determine the most effective times and individuals to engage. Furthermore, providing proactive operator assistance can significantly enhance customer loyalty. In addition to improving customer satisfaction and retention, live chat often proves to be more cost-effective compared to traditional email and phone support. It fosters human interaction, opens up fresh opportunities for upselling and cross-selling, and enhances agent efficiency. With just a click, visitors can tackle complex inquiries without the frustration of being placed on hold. This seamless communication allows businesses to interact directly with their online customers through a mix of video, voice, chat, and collaborative tools, including assisted browsing and document sharing. Ultimately, the integration of these tools not only streamlines customer support but also enriches the overall user experience on the website.
Description
Guests anticipate an exceptional online experience when organizing their leisure activities. With the accesso Passport online ticketing system, which is fully hosted, you can provide a visually appealing and user-friendly shopping journey accessible from any device. This system empowers you to sell a variety of products anytime and anywhere, significantly enhancing your revenue through effective upselling, cross-selling, and quick-selling strategies. You will benefit from round-the-clock support and a dedicated client services manager, ensuring you have all the necessary resources to optimize your solution. Moreover, our intuitive membership tools allow you to engage your most important guests effectively. The fully-hosted and secure solution ensures scalability, reliability, and secure payment processing through CyberSource. By offering a comprehensive online shopping experience, you can assist your guests in planning their day while reducing cart abandonment rates and boosting conversion rates. We operate as a seamless extension of your team, enabling you to concentrate on your venue and your guests rather than managing cumbersome system maintenance. Experience the peace of mind that comes with a dedicated support system as you elevate your guest interactions and streamline operations.
API Access
Has API
API Access
Has API
Integrations
Google Analytics
Commanders Act
FuseCommander
Google Drive
Microsoft Excel
Salesforce
Shopify
TrustCommander
Webtrends
WordPress
Integrations
Google Analytics
Commanders Act
FuseCommander
Google Drive
Microsoft Excel
Salesforce
Shopify
TrustCommander
Webtrends
WordPress
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Vivocha
Founded
2012
Country
Italy
Website
www.vivocha.com
Vendor Details
Company Name
accesso
Country
United States
Website
www.accesso.com/solutions/ticketing/online-ticketing-system
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Product Features
Ticketing
Barcode / Ticket Scanning
Box Office Management
Concessions Management
Customer Database
Event Management
Fundraising Management
General Admission
Kiosk Ticketing
Mobile Ticketing
Online Ticketing
Onsite Ticketing
POS
Print-at-Home
Reserved Seating
Season Tickets
Ticket Brokering
VIP & Discount Tickets