Alternatives to Serviceware Processes

NinjaOne automates the hardest parts of IT, empowering more than 20,000 IT teams. By providing deep insights into endpoints, robust security measures, and centralized control, NinjaOne boosts efficiency while safeguarding sensitive data and cutting IT expenses. This comprehensive platform offers a versatile toolkit for managing and securing endpoints, including patch management, mobile device oversight, software distribution, remote support, backup solutions, and more, thanks to its extensive IT and security integrations.

Device42 is a robust and comprehensive data center and network management software designed by IT engineers to help them discover, document and manage Data Centers and overall IT. Device42 provides actionable insight into enterprise infrastructures. It clearly identifies hardware, software, services, and network interdependencies. It also features powerful visualizations and an easy-to-use user interface, webhooks and APIs. Device42 can help you plan for network changes and reduce MTTR in case of an unexpected outage. It provides everything you need for maintenance, audits and warranty, license certificate, warranty and lifecycle management, passwords/secrets and inventory, asset tracking and budgeting, building rooms and rack layouts... Device42 can integrate with your favorite IT management tools. This includes integration with SIEM, CM and ITSM; data mapping; and many more! As part of the Freshworks family, we are committed to, and you should expect us to provide even better solutions and continued support for our global customers and partners, just as we always have.

Serviceaide is an intuitive service management solution which can be implemented within weeks and not months. You will see a real ROI with low administration costs and rapid implementation. Flexible platform that can be used on-premises or in the cloud. Serviceaide is built on ITIL best practice and has all the components that your team requires. You can select the environment that suits your technology, infrastructure, and compliance needs. Serviceaide is a comprehensive and affordable solution that provides IT staff the tools they need to manage everything, from tickets to incident, change, and asset management. Serviceaide features a virtual agent, self service portals, and AI-based functions to support analyst and user productivity. Automate processes in technical workflows, business processes and services to increase business agility.

Mint Service Desk software is the next-generation in ITSM Software. The main functionalities of Mint Service Desk include: – Incident Management – Asset Management – Customer Portal – Multi Channel Communication Dynamic attributes ­ Chat communication Ticket types ­ Custom views.

InvGate Service Management, a reliable asset management and help desk solution, was created to optimize IT services and provide IT support. InvGate Service Management has the easiest to use and most intuitive user interface. It offers a multi-departmental solution for service fulfillment with federated assets management capabilities. This allows seamless integration between asset requests and service requests. InvGate Service Management includes a drag-and drop graphical workflow builder. It also features 100% code-free configuration and custom dashboards.

ky2help®, an intuitive, all-in-one software that manages IT and Enterprise Service Management, is available. The standard software is Serview-certified and provides ITIL processes straight out of the box. ky2help is flexible and simple enough to deliver processes to all business units within the shortest time possible. ky2help can be adapted to your system in a way that is flexible and easy to integrate. The implementation is quick and requires little maintenance. Service-intensive companies often have more complex workflows, processes, and supply chains than companies that are strictly production. The ky2help®,Service management platform, helps companies manage their service processes. It is ky2help®, a central solution that allows for efficient management of company-wide processes and better resource control. The ideal scenario is that the entire business process chain can easily be mapped and processed electronically.

Web Help Desk software offers simplicity and automation through its intuitive web interface and service portal. It streamlines help desk ticketing, IT asset management, and helps with support tickets. You can benefit from the built-in knowledge base, IT Change Control, SLA Alerting, Performance Reporting, Customer Surveys, and other features.

Service.Direct is a flexible Service Management system that is available as a SaaS. It is compatible with ITIL for ITSM, but can also be used in other domains. This SaaS solution supports all service management processes. Service contracts (SLAs) are the driving force of the web application. They determine who, what, and how quickly issues should be addressed. The configurable workflow engine is the heart of the system and handles incidents, service requests, changes, and problems. The system handles incident classification, team assignment, and response/fix time. Customers can access the solution via a self service portal. This allows end users to control their own data and ensures better quality inbound tickets. Service.Direct was developed by the Dutch MSP Acknowledge Benelux B.V. This system is a safe and solid choice for organizations looking to improve service management.

Machine learning-based ITSM software that meets all your IT service management and service desk needs. You can increase employee productivity and IT productivity by creating services and fulfilling them. Also, you can resolve issues faster using embedded machine learning and automated. Reduce customizations, reduce the amount of resources needed to update and manage your service desk - on-prem or in cloud - and drive down TCO. Employee satisfaction is key to allowing them to return to work quickly and easily. Automated services that deliver measurable and rapid results for users and improve business processes. You can keep track of assets throughout their entire lifecycle for no additional cost. SMAX's modern user interface will allow you to optimize your IT investments and ensure compliance.

Assyst can help you ensure that your employees have the technology, support, and knowledge they need to be productive. Access to services and support via the web and mobile, from any device, at any time. Digital service management tools allow you to support homework at scale. Intelligent service desk chatbots can help you free up 30%+ of your support resources. assyst is an app that can manage IT Services. It's easy to use and doesn't require any ITSM platforms like ServiceNow or BMC Remedy. assyst allows you to have complete visibility, governance, and control over your IT investments and the business value that they provide. Manage assets and automate processes to increase business value in complex physical and virtual IT environments. Intelligent ITOM technology makes it easy to manage a dynamic portfolio IT services that is constantly changing.

Mobility, collaborative self service, and the new xFLow analysts user interface offer a modern user interface for accessing services and performing tasks. This can help increase user adoption, satisfaction, and productivity. Our IT service desk software offers innovative change management, extensive automation, and out-of the-box best practices content. This helps enable proactive IT service management and reduces business risks and costs. CA Service Desk Manager was created to empower IT service desk analysts to make every moment count. It offers a dynamic experience that allows them deliver great customer service without worrying about overbearing metrics or processes. The solution allows teams to embrace teamwork, rather than working in silos and using disjointed communications.

The top-rated Service Desk suite will help you bring agility and efficiency to your support operations. Agiloft's Service Desk Suite offers fully integrated applications that allow IT teams to have complete control over all processes. It includes customer support and RMA management, IT ticketing, internal help desk, asset and change management, ITIL and ITSM.

IT Service Management has changed over the years. ITSM software today should provide end-to-end services efficiently, standardize, improve processes, and empower customers to self-serve. These are the services Clientele ITSM offers. Mproof's vision led to a reliable, extensible software suite that is tailored for Managed Service Providers. All your open tickets and support calls are visible at a glance. Monitor the performance of your service desk staff. With a bird's eye view, manage your service level agreements. Share your findings with others. You can easily take control of your service organization with the wide range of reporting options. It's easier than ever to manage your service organization with the latest version Clientele ITSM.

Aisera is at the forefront of innovation. It has introduced a revolutionary solution which redefines how businesses and customers thrive. Aisera's cutting-edge AI offers a proactive experience that is personalized and predictive. It automates support and operations across many sectors, including HR and IT, sales and customer service. Aisera empowers its users by providing self-service solutions that are similar to those offered by consumers. Aisera accelerates your journey to a more streamlined future by unleashing the power of digitalization. Aisera automates tasks, actions and critical business processes by leveraging user and service behavioral insights. Aisera seamlessly integrates with leading platforms like Salesforce, Zendesk and ServiceNow. It also works with Microsoft, Adobe, Oracle SAP, Marketo Hubspot and Okta.

Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.

AI-powered IT and enterprise work flows. Redefining ITSM/ESM using predictive and generative AI will help you launch services quickly, boost your productivity, and delight your users. Streamline processes, reduce complex, and drive collaboration within your enterprise to increase business velocity. Boost enterprise productivity with AI automation, low-code, no-code, and predictive and generative AI. Delivering a compelling omnichannel experience to your employees and partners will improve satisfaction. Resolve service request up to 50% faster with agile ITSM/ESM in a lightweight, centralized platform powered by generative AI. Low-code/no code capabilities allow you to launch and manage services faster and accelerate deployments. Scalable solutions for teams of any size can automate manual processes and eliminate manual service requirements.

Active Servicedesk, an ITSM solution, allows organizations to facilitate request fulfillment as well as the resolution of common problems in their everyday work environment. It is an intuitive application that optimizes service delivery. It can be deployed horizontally to other departments such as finance, customer service, marketing, procurement, facilities, and HR. All departments within the organization. Active Servicedesk combines core business functions with service management into one application. This ensures maximum productivity (interdepartmental and intercompany), maximum uptime of system, quick response times to calls, and the ability for proactive meeting SLA's. This user-friendly, accessible tool will help departments avoid the reputational and productivity loss caused by unmanaged and slow service.

Remote management, contract management, ticket management, remote management, monitoring, and team management solutions that aid in productivity and control IT assets for service providers, software houses, and internal IT departments. To give your customers more confidence, you can set your brand, color, and URL at our white label plan. Remote access, password safe and monitoring are just a few of the tools available. Chat, mobile, and other tools are also available. You can organize your team's routines and processes with ease and simplicity. Manage stages, queues, inventories, communication and remote access. This section allows you to organize your service flows in an easy and simple way using integrated tools and management indicators. You will find reports on executive, performance, profitability, and other information that will assist you in making decisions. Our Service Desk's smart agent allows you to monitor customer assets and receive personalized attention notifications. You and your team can access requests via the smartphone and streamline service.

Ivanti Neurons, the hyperautomation platform designed for the Everywhere Workplace, can power and protect your teams. It's never been easier to deliver the power of self-healing. Imagine if you could automatically identify and fix problems before your users even notice them. Ivanti Neurons is able to do just that. It is powered by machine-learning and deep insight, allowing you to resolve issues before they slow down your productivity. You can put troubleshooting on the back burner and provide better experiences for your customers, wherever you work. Ivanti Neurons provides real-time intelligence that you can use to fuel your IT, enables devices and users to self-heal, self-secure and provides personalized self-service. Ivanti Neurons empowers your users, your team, and your business to achieve more, anywhere, anytime. Ivanti Neurons provides real-time insight that allows you to thwart threats and prevent breaches in seconds, instead of minutes.

Digitize your workflows and they will love you for it. Your company will be more productive and your employees more engaged. ServiceNow makes work more enjoyable for employees. ServiceNow transforms old, manual ways to work into modern digital workflows so customers and employees get what they need when they need it. It's fast, simple, and easy. ServiceNow provides digital workflows that deliver great experiences and increase productivity for employees and enterprises. ServiceNow simplifies the complexity of work with a single enterprise cloud platform. The Now Platform: An intelligent, intuitive cloud platform that allows you to work smarter. You can choose from our workflows, or create your own apps. Our product portfolio is built on the Now Platform and delivers the IT, Employee, Customer, and Customer Workflows that matter. We also offer enterprise solutions to help you drive every aspect of your digital transformation. Get the amazing experiences you desire and unlock the productivity that you need. Now, native mobile capabilities are available for every day work across the enterprise.

Vision Helpdesk is a veteran product in satellite helpdesk, with over 20,000+ customers. With their four product platforms that help manage customer support for small to large businesses, Vision Helpdesk is a market leader. They offer solutions that include Help Desk Software (Multi-Channel Help Desk), Satellite Help Desk(Multi Company Help Desk), IT Service Desk/ITIL/ITSM Help Desk and Live Chat Software. Vision Helpdesk was specifically designed to provide support for multiple brands/products in one central location. It does not require integration with third-party software. Users can load the cloud-based or private server version on any Windows or iOS device. Vision Helpdesk leaders believe they can deliver all features that will simplify customer interaction and give you complete control over information flow within your company.

CMDBuild allows you to manage a collection of assets such as business resources, assets, equipment leased for customers, technological infrastructure, systems, and other business resources. It provides native tools to model the database, create workflows, configure dashboards and reports, build connectors with other systems, geo-refer assets and manage the system. It allows clients to monitor the assets and know the functional relations, composition, dislocations, rules for updating over time, as well as the management of the entire life-cycle. To ensure maximum extensibility, the core code is kept separate to the business logic. This allows the use of CMDBuild to create custom and configurable vertical apps. We started with CMDBuild and created the READY2USE Version. This is a ready-to-use configuration that can be used in a production environment. It was born out of ten years of experience working with clients.

Built on cloud architecture (SaaS), ThinkOwl features AI-powered tools that streamline workflows—from ticket management to client engagement. ThinkOwl AI platform offers the perfect blend of service desk features, conversational or generative AI, business process automation, and an omnichannel communication environment. Additionally, ThinkOwl excels in data analysis, generating advanced reports that offer real-time insights into KPIs across topics, teams, and channels.

Gensys X software is a BSM and ITSM solution for service providers and IT departments. On-premise or in the cloud, proactive and predictive management of traditional IT on-premise, private cloud infrastructure, and hybrid cloud solutions. Gensys X has the fastest implementation, the fastest commissioning for use, and the most efficiency. Gensys X, the #1 Agile Business and IT Service Management Software, is available today. Business Service Management, IT Service Management, IT Monitoring? Gensys X allows you to choose the right combination. Gensys X includes ITIL processes such as the Service Desk, Service level manager, and 24x7 Support Manager. Gensys X also includes BSM. The business objectives are the primary focus. BSM and ITSM are built on advanced IT monitoring.

Enjoy user friendly self-service, automated service management, and seamlessly-integrated, best practice-based service desk capabilities. It is becoming more difficult to manage multi-vendor, multicloud environments. IBM Control Desk offers the IT service management (ITSM), necessary to simplify support for users and infrastructures. It improves customer satisfaction and reduces costs through automated service management, self-service and integrated, best-practice-based service desk capabilities. The Service Catalog and Enterprise App Store let users select available services and then deploy approved software to their devices, without the need for IT staff. IT professionals benefit from best-practice-based process automation capabilities, integrated know-how and problem management, visibility into asset configuration, change information, and visibility into asset, configuration, and change information. Manage IT services and IT operations within the context of business goals and commitments.

Modernize IT Services with Microsoft-centric. Infused with the same digital DNA as the Microsoft ecosystem you depend on, ServiceTeam ITSM is native to the Microsoft Power Platform and Dynamics 365. Designed for Microsoft Customers, Partners and MSPs by a Microsoft Partner, ServiceTeam ITSM takes a fresh approach to the service desk agent experience with a simplified and high-performance interface focused on the activities most important to you. ServiceTeam ITSM lets you leverage out-of-the-box Power BI for management reporting, configure complex automated workflows, capitalize on existing skillsets and investments in Microsoft technologies and more. With ServiceTeam ITSM, you can achieve excellent customer service—supporting business growth by keeping your customers more than satisfied.

Alemba Service Manager is an ITIL-aligned IT Service Management Tool that focuses on the fulfilment of requests. Alemba Service Manager, with its 25-year heritage, allows users to respond quickly to the demands of business by reducing time for request fulfilment by using automated workflow integration. Alemba's unique price model takes into consideration different levels of participation within your organization. It offers an interface for all types of users. Alemba has a strong consulting background, unrivalled experience in the Service Management Market, and a focus on customer satisfaction. This makes it ideally positioned to deliver an end-to-end Service Management Project within your organization.

IT has the opportunity to support digitalization across the enterprise and an integrated cloud-based IT Service Management software tool is crucial to success. In contrast to the old, complex, or simple-but-not-sophisticated service desk solutions, EV Service Manager is a versatile, powerful, and easy way to manage service delivery for your organization. Our Service Manager platform is designed to meet even the most complex needs, while bringing new levels of simplicity, agility and mobility to cloud-based IT Service Management software. Service Manager's robust automated engine includes support for the ITIL lifecycle and PinkVerified processes. Our smart and adaptable interface allows you to integrate dashboards, portals, and third-party apps to provide a user experience with access to everything that is important.

KIX Service Software is a company that develops and distributes KIX, a leading open-source service management software. More than 400 companies from different industries use KIX to manage IT services or provide customer service. KIX can be deployed on-premises or in the cloud. KIX offers a wide range of customisable and extensive basic functions, including asset management, self service portal, knowledge and FAQ databases, reporting, dashboards and more. KIX has a variety of extensions. KIX can be used to implement professional field service management and maintenance management, automated inventory of devices, 15 ITIL®, 4 practices, time tracking, and many other features. We assist our customers with the analysis of their processes, software implementation and individual extensions. Our offer is completed by comprehensive support services and a certified training program. We are also active in important industry associations, such as the Open Source Business Alliance (OSBA), BITKOM, and itsmf.

Hornbill Platform: Automate, digitize and digitize your organization's workflows using a series fully integrated, intuitive apps for your enterprise. Digital technology can significantly improve the economics of any company. This is why Digital Transformation should be a priority on every organization's strategic plan. Hornbill's platform, solutions and services will help you achieve this goal. Each solution is tailored to your business needs, but delivered on a single technology platform with a shared data structure and full integration. With no code environment, business users can automate workflows within and between departments. This means that there is no need for expensive consulting or technical projects to begin realizing the benefits. A flexible workflow automation capability is the core of any digital transformation plan. No code required.

OTRS can be used to support any team within your company. It combines all the tools necessary to make service management successful. - Ticketing - calendaring, - CMDB Process management Reporting Multiple channels for customer access Knowledge base Service catalog and other information. Your teams have all the information they need and workflows at their fingertips to provide seamless service and customer satisfaction. Customers love the self-service options available through an external portal. They can share knowledge bases articles and informational pages, and they can send requests directly to your team. The SERVIEW CERTIFIED TOOL seal was given to the OTRS service management software.

House-on-the-Hill Software was created to support you and those who matter. We offer four interchangeable solutions: IT Service Management (FOI & Case Management), Facilities Management, Customer Service, and Customer Service. Our software is flexible, affordable, and designed with you in mind. These solutions are available in the Cloud and on-site with Out-of-the Box House-on the-Hill Software. Choose the solution that best suits your company. A modern ITIL-driven service desk is available with a wide range of tools, automated workflows, and a self-service portal. This paperless solution will help your team to manage new requests that are submitted via the portal or email. These cases can then be categorized and assigned to types and workflows. Your sales team can provide excellent customer service. To continuously improve your service, make data-driven decisions using reports and KPIs.

ManageEngine SupportCenter Plus allows enterprises to provide world-class customer service. SupportCenter Plus is a web-based customer service software that allows organizations to manage customer tickets, store and organize contact information, and provide exceptional customer service. SupportCenter Plus offers multi-channel support, self service portal, multilingual support and third-party integration capabilities. It is one of the most feature-rich customer support platforms available.

Supercharged ITSM. One platform for service, projects, and enterprise integration and automation. Are you struggling to keep up with the volume and repetitive nature of service requests? You can automate routine tasks with supercharged IT service management software and eliminate the need for manual labor. Drive self-service adoption, triage tickets, easily expand to ESM, automatically resolve tickets for user/group management, onboarding/offboarding, name changes, and more with a single click. IT service management (ITSM), systems are rapidly evolving. Download this report to learn about key drivers for top quadrant vendors. This guide will help you in your selection process. To gain a better understanding about ITSM vendor strengths, and emerging requirements, download the Info-Tech 2022 ITSM software Quadrant and Customer Viewpoint report.

Richdesk is an asset management and help desk software solution. Prioritize tickets and assign them to the right agents. Quickly organize ticket queues and capture resolutions for knowledge sharing. Customers and staff can help each other with workflow-driven guidance, online knowledge, service catalog, and status. Automate basic help desk tasks like ticket triage, agent assignment and team notification, SLA Alerting, ticket templates, canned responses, and ticket templates. Upload, track, and manage any asset category using customizable configuration items styles, asset maintenance, and service history. You can view the stats of your customer, agent, and team members. You can also export assets from ticket queues and asset lists with one click. All the features you need for service management, in one place. Self-service portals to reduce repetitive calls. Fully integrated asset management.

Experts provide a truly unlimited service desk. All-inclusive cloud platform that connects your entire organization. It is designed to streamline workflows. Transform old ways of working into modern, intuitive workflows that empower teams to provide excellent service to customers. Standardize your processes and gain valuable insights to align IT with the business needs. You can make your business more cost-effective by having unlimited assets, customers, customers, reports and mailboxes. All modules are included as standard so you can scale your business efficiently. Halo Service Desk is trusted by customers from many sectors worldwide. We have 25 years of industry experience and work with our clients to make it a success. Halo Service Desk is an all-inclusive platform that streamlines your workflows. It's easy to customize and use.

C2 ITSM (integrated business service management solution) is a business process automation tool that automates and supports your business processes. It exceeds customer expectations. You can easily manage all types of requests and changes, assets, inventories as well as tasks and projects from one platform.

BMC Helix Remedyforce, a comprehensive IT service management system, is scalable and adaptable to the needs of mid-sized companies. It is built on Salesforce cloud and allows you to seamlessly integrate IT operations management (ITOM), cognitive capabilities, and business security to ensure that your business is efficient, compliant and secure. Intelligent, multi-channel self-service using Chatbots that can be used to communicate with users via Skype, Slack and mobile. BMC Helix Remedyforce, an IT service management solution built upon the Salesforce Platform™, combines best-practice aligned automation with an easy-to-use experience to maximize IT productivity and innovation. Remedyforce is designed for simplicity and quick value realization. BMC Helix Remedyforce was designed with speed and flexibility as its main goal. It is the ideal service and support option for today's IT ecosystem. Organizations looking to streamline their IT infrastructures and focus on value-oriented IT.

Effectively addressing the intricate challenges posed by modern networks requires the implementation of advanced solutions in the realm of Network Observability. In this pursuit, consider embracing the cutting-edge offerings of Motadata AIOps, a leading provider in the industry. By integrating Motadata AIOps into your network infrastructure, you not only eliminate data silos but also gain unparalleled visibility into various facets such as network performance, SNMP data, Network Flow, and log data. This comprehensive approach empowers you to monitor and analyze your network with utmost precision, ensuring seamless operations across diverse environments, from on-premise setups to the expansive landscape of cloud infrastructure. The synergy of innovative Network Observability and Motadata AIOps not only meets but exceeds the expectations set for network management, ushering in a new era of efficiency and reliability.

HCL SX is an AI-driven, no-code, service management product that accelerates business transformation with a superior onboarding and delivery experience across IT and beyond. HCL SX is a service management product powered by AI. Designed for both IT Service Management (ITSM) and Enterprise Service Management (ESM), the product offers service management workflows for handling incidents, requests, problems, changes, assets, and more without the need for complex coding, thereby enabling a quick, user-friendly onboarding experience. HCL SX elevates your service management capabilities by leveraging intelligent automation, AI- driven insights and seamless integration with third-party applications, improving operational efficiency and reducing costs. HCL SX offers a highly secure multi-tenancy option tailored for shared hosting and multi-cloud environments.

iSupport is available in two editions: Incident Management and Service Desk. Both editions include traditional help desk features such as workflow automation, asset tracking, multiple communication channels, asset tracking, and end-user self-service. Both editions allow you to modify specific forms, routing methods and business rules. The Service Desk Edition adds all the features of Incident Management Edition, plus Configuration Management Database functionality and Problem, Change, Service Catalog functionality. It also includes fully accessible Application Interface functionality to integrate with third-party tools. To see a complete list of features, click on one of these editions or to compare editions to find the one that suits you best.

EcholoN, the Service Management Software Suite is customer-oriented and highly effective at all levels. It provides a complete solution for support, service and customer care. You want total control over your system and the ability to operate your service management solution from your home. You prefer a cloud solution that doesn't burden your infrastructure. Your service management software can be operated in the EcholoN cloud. You just need to enter a new license code. All your stored data and workflows are kept and can be accessed for further processing. Once the license has been entered you can immediately start using the new options. A native app is better for each workstation because it has its own requirements. Depending on your application, role, and location, you can use an Android or native iOS app to work offline and receive in-the-field service. The web app can be used online on all devices.

Kaseya VSA (Virtual Service Agent) is a next-generation remote management and monitoring (RMM) software designed for Managed Service Providers and IT enterprises. VSA gives users access to powerful remote control, patch management, monitoring, security tools, and reliable discovery. This helps to increase IT staff productivity, service reliability and system security. Unified IT Management solutions can transform your business and deliver better service. Kaseya's IT Management software increases efficiency of IT teams by providing seamless workflows across all tools. This results in improved service delivery and increased business productivity. See for yourself why thousands use Kaseya VSA IT Management software. You should be able deliver more value at lower service delivery costs. Kaseya VSA gives IT departments the tools they need to manage their systems from one platform.

Cadalys Service Management is built entirely on the world's most powerful platform. It delivers immediate value to Salesforce customers with out of the box ITIL processes designed for Continual Service Improvement (CSI). These processes can be used for any service delivery function. This includes internal help desks that support employees' IT needs, to client-facing operations that serve customers. Our core ITSM capabilities help identify and automate routine tasks, and to anticipate and proactively address issues that can negatively impact productivity and profits. Manage your service and product offerings for customers, employees, and partners. Find gaps in your service offerings and offer superior value. Use powerful routing, workflow, and collaboration capabilities to minimize disruptions to ensure that your users can return to work quickly.

Our AI-powered assistant can be programmed to meet your business requirements. Be there for your staff around the clock. Atomicwork has something for every team working with your employees and helps you break down silos. Atomicwork reduces distractions for your employees by eliminating up to 80% manual workflows that are handled by your IT department. Atomicwork frees your HR team of ops hell and allows them to be strategic partners in maximizing the value of your employees from onboarding to offboarding. Atomicwork allows your finance teams to provide seamless support for employees while ensuring that they can stay on top best practices, compliance requirements, and external dependency. Streamline employee requests, assign them to the appropriate expert, and work together to fulfill them.

IFS is a leading provider of Industrial AI software and enterprise solutions for businesses that make, maintain, and power our planet. Our technology allows businesses that manufacture goods, manage complex assets, or manage service-focused operations, to unlock the transformative powers of Industrial AI™. This will enhance productivity, efficiency, sustainability, and efficiency. Industrial AI is IFS.ai IFS Cloud is an AI-powered platform that is fully customizable and can be adapted to the specific needs and business evolution of our customers. It covers Enterprise Resource Planning (ERP), Enterprise Asset Management, Supply Chain Management, Information Technology Service Management and Field Service Management. IFS technology uses AI, machine-learning, real-time data, and analytics to empower customers to make informed strategic decision and excel at their Moment of Service™.

Application-centric network observability provides insights and actions to optimize IT operations. Are you struggling to keep up with the increasing complexity of modern network management solutions? Monitoring solutions for network infrastructures designed for digital transformation must be as dynamic, flexible, and scalable as these new environments. IBM®, SevOne®, Network Performance Management (IBM SevOne) is designed for modern networks. It provides application-centric network observability that helps NetOps identify, address, and even prevent network performance problems in hybrid environments. By proactively monitoring multivendor network, you can improve the user experience and boost network performance. SevOne NPM goes beyond detection by combining industry-leading expertise with advanced analytics to help you and your team focus on what really matters: improving network performance.

BOSSDesk is an integrated ITIL-based Service Desk/Help Desk solution that can be used on-premise or cloud. It provides remote work capabilities with an award-winning user interface and a powerful Service Catalog. Customers have rated BOSSDesk highly for its affordable ITSM solution, great user experience, and outstanding customer support.

ITSM 365 includes everything you need to get started with customer requests right away. Just a few clicks and you can change the appearance of your application or create new business processes. ITSM 365 offers many integration options with external systems. Automation of any service process: IT, ACS and HR. ITIL® certified. This is a simple way to support external clients. You can create an application, monitor its execution and status, and communicate with the support team through comments to the application. This gives you access to the Portal. You can share common problems, best practices, or other useful information to users for their self-study.

All-in-one portal that integrates service desk ticketing and asset management. It also allows for task scheduling, monitoring, and task scheduling. It covers all aspects of IT system management and was designed in accordance with ITIL recommendations. Software that is affordable for businesses of all sizes, available in a Private Cloud and On Premise. Each customer has their own private instance that is installed on a dedicated virtual server at the location of their choice. All components (portal and database, system) are completely isolated. To update the software, maintenance slots must be agreed to. If the time is not right for their business, customers can decide to delay or skip maintenance. All you need in one ITSM program. Cockpit IT Service Manager combines all the essential IT tools in one product. Its rich features include a user-friendly Service Desk and IT Asset Management. There are also powerful Monitoring Systems and other tools that can be used to analyze and optimize IT performance.