ITSM 365 Description
ITSM 365 offers a comprehensive platform to efficiently handle customer requests instantly. You can easily modify an application's interface or develop a new business procedure with just a few clicks in the configuration settings. The platform boasts extensive integration capabilities with various external systems, allowing for the automation of service processes across IT, ACS, HR, and more. It is also certified by ITIL®, ensuring that it meets industry standards. The solution facilitates seamless support for your external clients, enabling you to create an application, monitor its progress and status, and interact with customer support via comments within the application. Additionally, it provides users with access to a wealth of information, including common issues, best practices, and other resources for self-learning. This makes ITSM 365 not only a tool for managing requests but also a valuable resource for empowering users.
ITSM 365 Alternatives
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ManageEngine ServiceDesk Plus
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IncidentMonitor
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Virima
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Integrations
No Integrations at this time
Company Details
Company:
Naumen
Headquarters:
Russian Federation
Website:
itsm365.ru/
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Product Details
Platforms
Web-Based
Types of Training
Webinars
Customer Support
Online Support
ITSM 365 Features and Options
ITSM Software
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
ITSM 365 User Reviews
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