Aranda Service Management Description

Aranda Service Management is a comprehensive IT Service Management (ITSM) software that aims to boost productivity within organizations by offering automated service solutions. It adheres to ITIL 4 best practices and features a user-friendly portal alongside self-service capabilities, which allow clients to submit requests, track the status of their cases, and access a centralized knowledge repository for self-management around the clock. Key advanced features include a priority matrix, financial oversight, structured approval workflows, import/export options, and tools for collecting satisfaction feedback. By incorporating artificial intelligence and machine learning, it provides top-tier self-service experiences while simultaneously lowering support expenses. Additionally, it accommodates multi-project environments, enabling businesses to oversee various service domains beyond IT without the need for extra infrastructure, thus promoting seamless operational efficiency. This flexibility makes it an invaluable asset for organizations looking to streamline their IT and service management processes.

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Integrations

API:
Yes, Aranda Service Management has an API
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Company Details

Company:
Aranda SOFTWARE
Year Founded:
2002
Headquarters:
Colombia
Website:
arandasoft.com/en/productos/aranda-service-management/

Media

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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Training Videos
Customer Support
Business Hours
Live Rep (24/7)
Online Support

Aranda Service Management Features and Options

IT Service Software

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM Software

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Aranda Service Management User Reviews

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