Service.Direct Description
Service.Direct is a flexible Service Management system that is available as a SaaS. It is compatible with ITIL for ITSM, but can also be used in other domains.
This SaaS solution supports all service management processes. Service contracts (SLAs) are the driving force of the web application. They determine who, what, and how quickly issues should be addressed.
The configurable workflow engine is the heart of the system and handles incidents, service requests, changes, and problems. The system handles incident classification, team assignment, and response/fix time.
Customers can access the solution via a self service portal. This allows end users to control their own data and ensures better quality inbound tickets.
Service.Direct was developed by the Dutch MSP Acknowledge Benelux B.V. This system is a safe and solid choice for organizations looking to improve service management.
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Pricing
Pricing Starts At:
€70 per user per month
Free Trial:
Yes
Integrations
Company Details
Company:
Acknowledge Benelux B.V.
Year Founded:
1995
Headquarters:
The Netherlands
Website:
www.acknowledge.nl/en
Media
Customer self-service portal
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Product Details
Platforms
Web-Based
Types of Training
Live Training (Online)
In Person
Customer Support
Business Hours
Service.Direct Features and Options
IT Service Software
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
ITSM Software
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Service.Direct User Reviews
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