Service.Direct Description

Service.Direct is a flexible Service Management system that is available as a SaaS. It is compatible with ITIL for ITSM, but can also be used in other domains.

This SaaS solution supports all service management processes. Service contracts (SLAs) are the driving force of the web application. They determine who, what, and how quickly issues should be addressed.

The configurable workflow engine is the heart of the system and handles incidents, service requests, changes, and problems. The system handles incident classification, team assignment, and response/fix time.

Customers can access the solution via a self service portal. This allows end users to control their own data and ensures better quality inbound tickets.

Service.Direct was developed by the Dutch MSP Acknowledge Benelux B.V. This system is a safe and solid choice for organizations looking to improve service management.

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Freshservice is the right choice if you are looking for an IT service desk solution with simplicity. Freshservice is an easy-to-use ITIL service desk from Freshworks that helps businesses modernize IT and other business functions without the complexity and cost. Freshservice provides everything teams need to manage proactive IT services, including asset management, ticketing, configuration management, enhanced impact analysis, robust incident management functions, and more.
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Pricing

Pricing Starts At:
€70 per user per month
Free Trial:
Yes

Integrations

View Integrations

Reviews

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Company Details

Company:
Acknowledge Benelux B.V.
Year Founded:
1995
Headquarters:
The Netherlands
Website:
www.acknowledge.nl/en
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Media

Customer self-service portal

Customer self-service portal

Customer self-service portal Customer self-service portal Operator portal
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Product Details

Platforms
SaaS
Type of Training
Live Online
In Person
Customer Support
Phone Support

Service.Direct Features and Options

IT Management Software

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

IT Service Software

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM Software

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Service.Direct User Reviews

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