ServiceTeam ITSM Reviews

Easy to use, award-winning Help Desk software for service teams that need to do more with less. Simplisys Service Desk provides flexible solutions for support teams of any size. - Manage multiple data channels with one interface Roles-based access to tickets - Email integration that creates and acknowledges tickets automatically. - Features rich reporting tool and dynamic dashboards. - Roles based Customer Portal - Simple to use business rules and workflows to drive automated processes. - API's for integration with third party software. We offer unparalleled support and market-leading service. Don't waste your time looking through thousands of documents online. Give us a call.

Cadalys Service Management is built entirely on the world's most powerful platform. It delivers immediate value to Salesforce customers with out of the box ITIL processes designed for Continual Service Improvement (CSI). These processes can be used for any service delivery function. This includes internal help desks that support employees' IT needs, to client-facing operations that serve customers. Our core ITSM capabilities help identify and automate routine tasks, and to anticipate and proactively address issues that can negatively impact productivity and profits. Manage your service and product offerings for customers, employees, and partners. Find gaps in your service offerings and offer superior value. Use powerful routing, workflow, and collaboration capabilities to minimize disruptions to ensure that your users can return to work quickly.