Sage HR Reviews

Summary: It is very complicated to use and I did not like it, and what was more frustrating is the lack of telephone support.

Positive: It looked impressive at first glance but after we started to enter data we run through many difficulties that turned to be a nightmare at the end.

Negative: The whole program is extremely complicated and not friendly user which caused us an extreme stress to prepare the payroll.

Summary: A company like Sage that has been doing accounting and payroll for as long as they have should have a handle on how to make a payroll system. This terrible excuse for a program has cost us hundreds of dollars in wasted time and fees. I would NEVER recommend Sage HR to anyone no matter the size of their company. You'd be better off doing it by hand than wasting your time with Sage HR.

Positive: It sort of integrates with Sage Accounting Cloud, but even that is terrible as it will not allow you to mark a payment as "direct deposit".

Negative: Literally everything else. Interface is bad, links often don't work right away. Constant errors with labelling of employee deductions. One of our admin accounts has never been able to log in and access payroll despite numerous tech support sessions. They're unable to access our information so if they can't replicate the problem on their test servers then they claim there's either no problem or ask us to do ridiculous things like make duplicate employees to rectify the problem.

My employees pay stubs are incorrect and beyond fixing, which legally presents me with all sorts of problems.

No option to select "direct deposit" other than the Sage payment service, which takes a week to deposit funds to employees, which doesn't allow us to follow the law in regards to paying employees. When pressed on this issue, support said "just mark it as 'cash', it doesn't matter". It does matter, on what planet does having the wrong payment type listed not matter??

Employees can't change their email addresses - so if they change internet providers or email accounts, they can no longer access their pay info or get pay stubs by mail.

Their system added incorrect pay categories to some of our employees; one employee who has always been hourly has a year-to-date value for salary pay they've never received. When we brought up this issue and others that affected every employee, we were dismissed because, again, they couldn't duplicate the problem on their end so they couldn't help us.

Summary: Fair but there are certain areas can be improved such as downloading reports in Excel and linkage to CRA.

Positive: Time off module helps track staff offs way easier than Excel sheet when there are less than certain number of staff for the company, easy to follow screens.

Negative: Price for timesheet is more than what we would pay for other software.

Summary: Overall seems like a good program that we can use to better manage files and employee certifications.

Positive: Great tracking and ease of navigation through the site. The training tab is cool because it allows me to create and schedule trainings for future classes, invite employees, and notify me and my team all in one program.

Negative: Hard to figure out how to create or update documents, hopefully with the help of my HR team the app will start to become more familiar. I think a Zoom call to go over some of the features would be useful.

Summary: Overall i would recommend this program for anyone who needs HR to track their employees and do payroll.

Positive: I like that I can access this program from anywhere, makes it easier from working from home, I love how I can check up on anything from my phone as well not just a desk top.

Negative: There are a few glitches that need to be sorted out, but I am confident that in the coming months the programmers will have fixed them.

Summary: Overall I think there's needs to be a program update to make Sage HR easier to use. The site isn't very helpful it makes easy task take longer than what is needed.

Positive: The dashboard is helpful and that's about it. The timesheets feature isn't easily to maneuver, syncing calendars is a headache. Punching in on military time with no clear option for users in the US is ridiculous.

Negative: Very hard to maneuver, not user friendly for newbies whatsoever. I find it very to do easy task, everything is all over the place. The signature template does not work. Customer service doesn't have US hours so I've had to meet before work hours.

Summary: Great first HR system for small businesses. Great functionality for full time, standard working hour employees. If you have really flexible work conditions I would recommend carefully working through your requirements in your trial phase.

Easy to use, has dramatically improved the efficiency and transparency of our HR admin.

Positive: The system is intuitive and easy to use. The ability to select the components you want and not pay unnecessarily for un-used features is great.

It is flexible enough that you can generally configure things to work the way you need them to. The online support team are really responsive and helpful.

Negative: The system isn’t equipped to handle part time employees. There are work arounds but it’s not a great experience for those team members.

Also as an Australian user there are a few things that are quite difficult to configure such as Long Service Leave provisions and 7.6hr work days.

Summary: The main problem with the whole idea of using this software is that once you begin using it you're sort of locked in to always using it. It may be better to create a system from scratch on Microsoft Access or Excel so that you can save thousands in the long run. Honestly, if it hadn't already been set up when I became the Executive Director of our non-profit I would have never kept subscribing. It's just too pricey.

Positive: The system is very robust, allowing the creation of many types of attendance categories. It also allows you to customize the features within each. Customer service is very prompt and thorough.

Negative: It is not as intuitive as I am used to but once I understood how the logic flows it became a little easier. After several years I still find it difficult at times to navigate to the feature I need to accomplish the task I need to accomplish. The price is a little high for what it does, especially when you consider that most of the data is static once entered. The price should be reduced after the first year of use to reward and retain loyal customers.

Summary: Overall good product so far except for billable time. Payroll function easy to use. I do recommend this product.

Positive: Sage HR does the job well. Great technical support and lots of training videos. The process of sending the journals into your accounting system is easy and seamless.

Negative: Can’t figure out how to use timesheets yet. I need to bill clients but difficult to set up or can we???? I shall research.

Summary: This is my first time using a payroll software and I'm impressed with all the information and reports available. It makes my life so much easier in that I don't have to hunt down deductions on the CRA and Rev Qc websites.

Positive: Major plus: includes Quebec Payroll, which was surprisingly difficult to find. I like that you can go back and correct a payroll run.

Negative: There is a learning curve, even with all the help files, especially since I have never used a payroll software before. For now, I put Ease as just ok because I am not yet comfortable with all the functions.

I have to get over the fear of losing all my information since all of this is on the cloud.

Summary: Everyone I have worked with at Sage HR has been very nice and helpful.

Positive: Sage HR has been a great benefit for our organization. It is extremely user-friendly and easy to learn.

Negative: There are only 3 trainings from sage HR. I feel like it doesn't even touch on all it can do and rely a lot on yourself for learning the system. There are not a whole lot of resources for training on the web either. I think additional training/videos going in more detail would be helpful.

Summary: Overall this product is does everything I need it to do. The set up is simple to use and is easy to integrate with the old.

Positive: I really like this product. It does everything I need it to do. I like the setup and the easy access to use it.

Negative: Wish I could delete unnecessary accounts with ease.

Summary: Overall I think I will be happy with the program once little details are figures out. I think the payroll is the biggest issue so far as it is very limited to edit pay group, email addressed etc. For each employee. Hoping this will be improved. Very glad Sage is offering a cloud based option now though!

Positive: I like that the HR, payroll and accounting are individually accessible so I can grant access to managers without giving too much detail. Very good customer support so far. My overview via my satisfaction appointment was excellent and respectful of time. Very impressed with how quickly my migration from Sage50+ was completed, and the detailed report from it was great.

Negative: There isn't direct deposit yet but I am told they are getting this up soon. Also, I find the payroll module lagging at times. When I go into each individual employee to edit pay details, it takes a long time to load each one. Not a huge issue now with only 6 but when I add our other 70+ managers this will be a big time consumer. Also, wish I could delete employees entirely in payroll as I had to make duplicates in order to change email addresses once they were set up. This is annoying as you have to run a payroll for $0 with the wrong email address account in order to inactivate them. Also, reports for payroll remittance aren't as clear as Sage 50+ was. Having trouble sending some of the payroll runs to the accounting platform

Summary: It is a learning curve and I’m sure I will learn it the more I use it. The looks are attractive and I enjoy the colour palette.

Positive: I really enjoy the app on my phone and the updates that get sent to me. I like the break down of my paycheque so I know where my money is going.

Negative: That I wasn’t able to assess all the information as it said I had access but the setting were hard to follow.

Summary: In general, I have very positive feelings for the program. As soon as Sage Cloud Accounting was introduced, I believe I may have been one of a few users who asked if payroll will be included at some point.

Positive: It is moderately easy to use.

Negative: When employee data is imported from Sage 50 CA desktop, the pay information such as salaries for the employees is not picked up. Then I have to manually enter.

But sometimes when information is manually entered, on the first try is will not save and have to re-enter.