Alternatives to Nuance Agent Coach

Dialogflow by Google Cloud is a natural-language understanding platform that allows you to create and integrate a conversational interface into your mobile, web, or device. It also makes it easy for you to integrate a bot, interactive voice response system, or other type of user interface into your app, web, or mobile application. Dialogflow allows you to create new ways for customers to interact with your product. Dialogflow can analyze input from customers in multiple formats, including text and audio (such as voice or phone calls). Dialogflow can also respond to customers via text or synthetic speech. Dialogflow CX, ES offer virtual agent services for chatbots or contact centers. Agent Assist can be used to assist human agents in contact centers that have them. Agent Assist offers real-time suggestions to human agents, even while they are talking with customers.

Transform Your QA with the Speech Analytics Experts: CallFinder’s speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. Spend your valuable time coaching agents on what matters most to you and your customers.

CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation--resulting in a more personalized customer experience. Find out which marketing campaigns are generating leads or conversions and use that data for automated call flows and to power your contact centre. Our phone, text, online, and live chat tools allow you to unify communications across your organization. CallTrackingMetrics is trusted by more than 100,000 users worldwide to manage communications for their sales, marketing, and service teams. Call tracking features include reliable dynamic numbers insertion (DNI), for session-level attribution, local and toll-free tracking numbers, and omnichannelattribution across calls, texts and form fills. Contact center features include a browser-based softphone and smart routing options.

Allego's learning platform and enablement platform improves sales performance by combining content, learning, and collaboration into one app that is designed for the flow and efficiency of work. Allego helps teams to get onboard faster, deliver the right messaging and collateral, quickly adopt best practices and content, coach and practice more often, and collaborate with their peers and the home office more effectively.

Allow humans to communicate with AI in any language, for any purpose. Businesses can automate their calling processes at a lower cost. Employees can be freed from boring and repetitive tasks so they can focus on creative work. Our solution has been the best choice for our clients in the ever-changing competitive marketplace. We have a dedicated data-protection module to mask sensitive data during integration in order to ensure that our clients' data security is our top priority. We also offer SIP-level phone number rotation, and other security measures. Offering clients the most valuable, game-changing product is the best way to be successful in SaaS. We spend most of our budget on improving the technology behind our voice-assisted communication.

Software that allows you to close more calls. Balto helps you sell more, optimize your sales team and grow your business. Balto is the first live call guidance software. 1. 1. Balto is the first real time call guidance software. Balto, powered by AI, analyzes speech on both ends of a call and instantly delivers crucial information to reps who use Balto. 2. Dashboard Suite Balto, tracks all your calls. The ability to track conversations means that you have clear data about which reps say what they should, what questions they ask, and what value propositions they convert well. Balto includes a data studio that provides deeper insights into call strategy. 3. Always Optimizing Callers receive real-time guidance so they know what to say and can close more business.

The VoiceOps Coaching Enablement platform unlocks the potential of call center collections and sales conversations by making coaches more efficient. It is based on the Behavior Change Cycle methodology, which helps coaches measure key behaviors, get right to the most coaching moments in each call, build trust and confidence with reps, and drive better customer interactions. It's a win/win situation: Call center reps receive more from their coaches, companies get more out of their reps, while customers get more value for every call. VoiceOps places data quality at the forefront of coaching enablement. The company has invested considerable expertise and resources in creating a technical data operation that provides industry-leading data quality. VoiceOps has hundreds of industry-specific data sets that can be used for model training. This combined with a human in-the-loop quality assurance process creates data quality customers can trust and value at a premium.

With Conversational AI, Natural Language Processing and Robotic Process Automation (RPA), optimize the entire conversation to improve customer service and agent productivity. An intelligent virtual assistant (IVA), an Omnichannel AI-driven intelligent virtual agent (IVA), driving customer engagement and increasing self service and automation rates across IVR and web. U-Self Serve uses Conversational AI to deflect transactional interactions from high-cost agents. Voiceprints can be used to verify the identity of agents and increase customer trust. Monitor agent ID throughout the agent shift and notify supervisors in real-time if there is an ID problem. Use AI and real-time call transcription for in-call alerts and guidance. You will see an increase in agent productivity, a decrease in time spent on ACW summaries, and an improvement in accuracy.

ZoomInfo Sales allows you to maximize productivity, increase pipeline and reach a revenue potential that you never imagined possible. Create an account universe based upon your Ideal Customer Profiles. Reach decision makers with the largest B2B database of 65M+ phone numbers and 150M+ verified email addresses. Track companies searching for solutions similar to yours on the internet to identify and reach prospects early in their buyer's journey. Find and connect with decision-makers from companies that visit your website. Analyze customer calls, emails, and meetings to drive process improvements that will impact your bottom line. With our native phone dialer, and email tool, you can create and execute multi-touch sales campaigns. ZoomInfo Chat is a data-driven chatbot tool that reduces the time it takes to close sales. To free up your internal staff, set real-time lead alerts and automate lead-qualifying communications.

Observe.AI powers quality management for Contact Centers with the most accurate speech analytics. Voice AI Platform enables support teams to analyze 100% of voice calls for quality, compliance, automate agent evaluations and improve coaching. Analyze calls for 100% compliance and call quality monitoring so you don't miss a chance or risk. Automated agent evaluations allow you to evaluate agents and build trust by providing accurate data. Coaching Teams with targeted coaching is key. You need to know what training programs are most effective for achieving change.

Conversation intelligence and real time guidance for contact center managers. Creovai uses AI for all your customer interactions, to guide your agents in real-time, and to deliver insights to improve your contact center performance. All this is done within a single platform. Creovai analyzes and listens to every voice and digital interaction, based on criteria that you care about. This reduces manual QA time while giving your team an overall view of agent performance and the customer experience. Answer the most important "what" and 'why" questions regarding your customer conversations using AI-powered predictive score models, pre-built insights categories, and prescriptive Dashboards. Based on customer insights and conversation insights, make informed CX decisions. Agents will receive automatic real-time feedback based on these insights. Close the feedback loop. Use insights from customer conversations to optimize your call scripts, provide real-time guidance and drive continuous operational improvements.

Only phone designed for sales. The only phone that can warm up cold calls with HD quality and real-time coaching powered By Ai. Because every closer needs some help. Video conferencing, dialer and SMS all in one so that your data is always available and your team doesn't feel overwhelmed. Speech coaching can be used to help reps identify if they are speaking too fast, too slow, using too many filler words or talking too loud. Call analytics and dashboards can help you uncover insights and best practices. To ensure that no data is lost, autolog calls, transcripts, or notes can be uploaded to your CRM. Voice Intelligence makes it easy for reps to say the right things on a call. Battle cards are displayed in real-time and help them make decisions. You can see the sentiment of any call, assist reps, save at risk deals, and find the best coaching opportunities. Voice Intelligence uses Speech Recognition for transcription, Natural Language Processing for analysis, and Machine Learning to make intelligent recommendations in real time.

A complete RevOps platform that enables conversation guidance, sales engagement, live call insights, and analytics to help you sell more and spend less sales. All in real-time. Revenue.io empowers high-performing teams by providing real-time guidance as well as revenue intelligence. Revenue.io helps hundreds of customers such as HPE, Fidelity Investments and Amazon Business to achieve predictable results and optimize their revenue operations by surfacing and recommending the best practices. Revenue Science helps you optimize your revenue operations, identify what works best, scale your top performers, and optimize your revenue operations. Some solutions surface insights. Others provide the tools to take action. We do it all so you can maximize revenue performance in real time. No more switching between tools, fixing data that isn't clear or spending money on technology your team doesn't use. Revenue.io is an AI-powered RevOps platform which delivers real-time guidance in those moments that matter.

Productive is the first productivity multiplier for mobile phones that helps you remember details, win deals, work 10x faster, and retain them. Productive makes it easy to remember, organize, use, and share details from your calls in order to take your work to the next stage. You can set up custom recording options for CRM, personal, and new contacts. Keep track of every call to ensure your CRM is always up-to-date. Live voicemail transcriptions allow you to avoid feeling guilty about missing a call. You can see your CRM or personal notes as soon as your phone rings, so you are ready to greet them with confidence and perfect recall. Productive will connect your CRM contacts, giving you CRM Caller ID and call-logging. You can also automate note-taking and recordings. Screen pop is a feature that provides caller information, notes and call history for your CRM contacts. You can see notes from your last call history, and their favorite sports team.

Invoca offers businesses the technology, support, and reliability they can’t get anywhere else: • More relevant and actionable analytics: “We are getting more accurate and granular attribution all the way from web analytic data to call tracking data to the CRM in Salesforce.” - SVP of Marketing, Acadia Healthcare • Purpose-built and customizable AI: “The company is always on the cutting-edge of new technological developments, and their Signal AI technology is a true game changer.” - G2 Review • The most robust and easiest-to-implement integrations: “Invoca is an integral part of our tech stack that gives us the 360-degree view of the customer that allows us to deliver the experiences our customers want.” - VP Analytics, eHealth • Unmatched support: “The onboarding and customer success support is the best I've ever experienced with any platform in a marketing tech stack.” - G2 Review

Abstrakt's Real-time Conversational Coaching Software works for all levels of sales, allowing organizations to build consistent, repeatable sales motions for new reps. Our software empowers teams to deliver on their targets using Real-Time Frameworks and Recommended Responses. Abstrakt's job is to help decrease ramp timelines, decrease loss rates and replicate your Top Performers. A real-time alternative to reactive call recording analytics our solutions are a proactive alternative to reactive call recording analytics and work across your tech stack or video and dialer technologies - no integrations or phone systems are required, ever. Your SDR team may struggle to book meetings and demos, and now they are live on a sales call with a prospect. Using Abstrakt's Inbound and Outbound Frameworks, they can guide the prospect through a journey that acknowledges where they are in their journey. Abstrakt helps teams ramp up faster, by literally duplicating your top performers. Across the revenue lifecycle from Sales Development Representative to Account Executive through to Account Management and Customer Success, Abstrakt ensures each customer touchpoint is consistent and optimized for successful outcomes.

Live prompts to help you decide what the best thing is to say during customer interactions can dramatically improve your team's performance. There are experts on every team who are more productive than their peers. Cresta's AI is powerful and can learn from top performers and provide real-time guidance and coaching to help others. The result? The result? An expert at every customer touchpoint. Cresta's powerful AI engine continuously learns and optimizes to help teams improve performance across channels and use-cases. Your top performers will help you improve team performance and compliance. Cresta analyzes every conversation and tracks agent performance to identify coaching opportunities for managers so they can spend more time coaching than reviewing transcripts.

Listen to their own sales calls as well as those of other top performers. Pitch Patterns allows AI automation to learn more about every call faster. No one has unlimited time to listen every call. Now Pitch Patterns uses AI to automatically find out more in every call. Find out what your agents said to create the best sales pitches and see the emotional and logical patterns which led to a higher level of trust and engagement. You can detect when you and your clients are positive about the words they use to create a better connection. Artificial intelligence emotion tracking detects mirroring emotions, which leads trust to grow. Pitch Patterns detects long monologues, so you can pitch better and shorter next time. Listen to the most important parts in conversations.

Launch your CX insights and performance into a new era. Happitu, a platform for workforce and scripting, acts as a personal coach to your service team, providing them with the resources, insights, and processes they need to deliver exemplary customer service over the phone. It analyzes all of your interactions to highlight what your customers are experiencing. Happitu Vision automatically records, analyzes, and scores all your customer calls. A dashboard view allows you to drill into specific moments of your customer interactions and identify opportunities for CX improvements. Create your own metrics for monitoring unique and changing customer interaction. Search for calls based on sentiment and identify key moments quickly. Happitu guide guides your agents through every interaction using custom workflows, dynamic help topics, and responsive scripting.

Your inside sales team can thrive from anywhere. Get ready for virtual selling. High Velocity sales can help you increase productivity, scale best practices and adapt quickly. Every day, every sales rep can improve their productivity and redesign their sales processes. The Work Queue allows you to reach the right customers through the right channels. Einstein Activity Capture automates manual tasks and data entry to help your team stay productive. You can adapt to changing buying habits by continually improving your Sales Cadences. Keep your selling flexible and adaptable to changing demands. Use Sales Cadences to equip your team with new messaging templates that can be used in every channel. You can improve customer relationships by creating feedback loops for your team and coaching reps with Einstein Call Coaching. You can improve team effectiveness and make data-driven decision using KPIs and AI insights.

CallMiner Eureka uses Artificial Intelligence and Machine Learning to analyze every customer interaction across all channels and uncover actionable intelligence. CallMiner Eureka is constantly improving and expanding to ensure our customers have the best tools to maximize their ROI. Analytics workbench, category, scoring configuration, and discovery. Direct performance feedback via the portal for agent/supervisors. Real-time monitoring & alerting, agent next-best-action, API/message driven. Audio capture is used for speech analytics. Redaction of sensitive data and PCI from audio and transcripts. Data extraction, audio / contact / data ingestion, app development. The speech analytics data story is brought to life. Enhance customer experience Communicate with your customers using the preferred channels. Customer insights can help you power your business. Optimize results.

An intelligence system for modern contact centers will improve the performance of your agents and QA teams. Trusted by top customer service executives around the globe. Agents deserve the best coverage and feedback. Your agents should have the right coverage, ranging from 1% to 100%. Assistance and monitoring of conversations in real-time. Deep conversation understanding and rich enterprise integrations. Support from real-time experts. Your enterprise can provide the right answers to your agents. You can create custom scorecards that integrate with AI analytics. An integrated AI-driven Quality Assurance flow allows you to score, analyze and score agents. When your heroes are scattered across the globe, we can help you solve your biggest challenges. Monitoring conversations at scale can be difficult. AI reviews interaction performance in key business scenarios. Agents must answer questions in seconds. Agents can provide real-time answers to customers' questions from all parts of the enterprise stack.

It is vital to analyze customer calls in order to generate revenue and lower costs. Infinity helps businesses sell more, streamline their operational processes, and optimize their marketing budgets. Infinity is a cloud-based call analytics platform that can be used to analyze customer calls and make sales decisions. It is an integral part of the technology stack in marketing, sales and contact centers. Advanced call tracking technology plays an important role in determining the true sentiment of customer conversations. Your customer engagement results will be significantly improved if you understand the context and feelings behind each call.

Understand the top areas where your customers are satisfied and dissatisfied at a very fine scale. Discover your customers' frustrations and their suggestions to implement action plans. AlloIntelligence analyzes 100% of the conversations between your agents, your customers and their agents. We refine our understanding models based on state-of-the-art models to match the language of your customers. Discover the underlying causes of barriers to growth and conversion in sales, and take steps to overcome them. Replicate assignments within your team, identifying agent shortcomings and identifying best practices. Understand what your customers feel about your business and what they value.

Voyc allows regulated companies to inspect 100% of contact centre interactions using our speech analytics AI software. This software helps improve operational efficiencies and catch complaints. It also helps identify vulnerable customers and provide exceptional customer service. Voyc allows you to scale up your quality assurance efforts without additional costs or resources. It helps monitor 100% of calls, prevent multiple calls-backs, reduce formal complaints and ultimately improve customer satisfaction. You can improve the quality assurance process by reducing the number of people involved. This will allow you to train agents, collaborate more effectively, prioritize vulnerable customers and keep your focus on delivering objective assessments. We understand that managing risks at regulated companies is a daily battle. Voyc optimizes risk management by monitoring and analysing 100% contact centre interactions. This will ensure fair customer outcomes and protect your reputation.

Success is predicted by sales activity. The Gryphon One Platform combines: 1) ACCESS FOR REP: Outbound calling and tracking from any device, connection or application 2) CONTROL FOR COMPANIES - Real-time rules enforcement to ensure compliance and company control 3) VISIBILITY for Leaders: Performance dashboards provide insight into individual and group effectiveness Gryphon platform allows you to conduct sales and service calls using any phone, tablet or PC. You can empower and protect your organization with real-time screening and automatic collection of call data. Unsurpassed, real-time visibility into service rep activity and performance.

Call Box offers comprehensive phone solutions that simplify communication, and improve efficiency in call handling. Avoid outdated hardware systems that can be difficult to set up and costly to maintain. Call Box's flexible, reliable VoIP system allows you to quickly make adjustments. With a unique combination human reviewers and machine-learning technology, you can uncover and fix any gaps in your phone processes. Continuous feedback loops allow you to change the outcome of calls before they end and create a culture of phone accountability. Call Box provides a great caller experience with custom call routing, customized time conditions, custom voicemail greetings, and custom auto attendants. Call Box provides information to your agents about customer history, lead source information and performance indicators when live calls are received into your business. Call Box connects callers to the right person as quickly as possible, based on past interactions, predicted agent success and advanced call routing.

Salesforce claims that 95% of organizations have made the phone their primary communication channel. However, being present is not enough. Customers expect consistent and personal experiences across all channels. Voice is no exception. You can achieve a 360-degree view of your customers to deliver award-winning, highly personalized customer experiences. Continuous improvement can be achieved by prioritizing the right contacts, and automatically logging calls into Salesforce. To improve customer satisfaction and gain insight, leverage your Salesforce call data in dashboards and reports. Use Natterbox as your phone. You can use it through your existing phone or via Microsoft Teams. Natterbox streamlines the productivity of your call center agents, sales teams and operations. No matter what your role is, our CTI solution can be tailored to suit you.

The Ultimate Sales Coaching Success Kit will help you understand the foundation of a great program, how call recordings compare to best-in-class companies, how your coaching efforts rank and how to build a culture of coaching in your company. Conversation intelligence is the ability to recognize and respond to signals in verbal conversations. It is the ability to identify key behaviors that have an impact on outcomes and replicate them in future conversations. Or, it can be used to leverage data from customer interactions to make better decisions and improve customer service. Conversation intelligence technology analyzes and transcribes voice and video conference conversations. The software uses deep learning, machine learning, AI, and machine learning to provide valuable insights that can be used by businesses and their employees to reach their full potential.

Use the next-generation of AI to analyze the call context and help the team to sell more. Our AI-powered coaching and analytics solution for sales calls goes beyond monitoring KPIs. We analyze each conversation in its entirety, providing real-time insights to revolutionize the management of your sales team. No more manual supervision, no more missed opportunities. Use the call evaluation templates, or add your questions to create a customized quality report. See if, for example, the salesperson asked the customer open-ended questions and suggested the next steps at the end of their call. Upload a call to our platform for analysis. You'll receive the results in a matter of minutes! You'll get a detailed report with answers to all your questions regarding the quality of the conversation between the manager and you. Use real-time scores to evaluate the quality of your calls, and the best and worst ones for your sales team.

Prodigal is a pioneer of Consumer Finance Intelligence, a new category of AI software that derives actionable insights by analyzing agents' conversations with customers and patients. Collection agencies, lenders, and healthcare providers rely on Prodigal to boost profits, customer experience, and compliance by optimizing operations and quality assurance. Nearly one in five U.S. borrowers have engaged with Prodigal over more than 200 million interactions. Headquartered in Mountain View, California, Prodigal’s global team is on a mission to build the intelligence layer that powers Consumer Finance. With the backing of domain experts, technology leaders, and top investors, including Accel, Menlo Ventures, and Y-Combinator, Prodigal is poised to become the next iconic vertical SaaS company.

Transform your sales team into a high-performing revenue engine. Modjo is a conversational analytics tool that supports and coaches sales teams. You can increase your conversion rate by accurately identifying sales pitches and creating a powerful script. Your teams can be coached and onboarded in a straightforward and efficient manner. Analyze your conversations to make informed decisions and pilot them. Conversational analysis can be used to train your team and improve your sales performance. Develop a strong sales pitch by identifying your sales pitches. Your teams' best practices will guide your ramp-up process. Make use of the data that comes from conversations to unlock its full potential. This is the essential tool to bring together all business lines within your company. Sharing best practices helps you make rapid progress. Manage the feedback from your conversations efficiently. Increase communication and follow up with customers.

Sales superstars can be created through standardized pitches and live coaching. To save demos for qualified buyers, make an informed virtual assessment of leads. Listen to senior buyers demo their products and get tips and tricks for pitching effectively. Upload the presentation flow and material to the meeting platform before. To tackle difficult buyer conversations, arm teams with AI and human support. To be relevant and effective, you must be able to understand non-verbal cues and adjust your sales pitch. Automate all non-selling tasks to increase your sales and make every meeting more effective. Assess the strengths and weaknesses of your sales team members to identify coaching opportunities. Next steps to train sales teams and change sales strategies to win more demos.

Ciara is a digital assistant that assists sales professionals worldwide in increasing their productivity and sales calls. It is simple to set up, use and adapt. Ciara was named one of the Top50 Digital Startups Europe by TechCrunch. It offers continuous innovation, superior call guidance and seamless integration with the most popular business apps. Make remote your unfair advantage. This powerful in-call assistant is available for both inside and remote sales teams. It facilitates smooth and productive customer conversations. Ciara is a brand new sales enablement software. It provides smart talking points and relevant information to guide remote customer conversations. Ciara records and transcribes the conversation and creates call summaries that are automatically synced with your CRM system. Both small and large sales teams can use Ciara's transcription and recording capabilities to create call summaries that are automatically synced to their CRM system. Customer interactions with Ciara

Real-time coaching, automatic note-taking & custom meeting reports. When you're not selling, it's important to keep your database up-to-date and clean. It is very disturbing to take notes and switch between knowledge base and customers. Details are important. Details are important, especially in sales, where a few small details can turn a loss into a victory. Maximize the chance of getting a meeting on your first call. Create the best interview guide, and get a summary of the candidates' answers. Create an SEO page right after your podcast. Uncover hidden insights in your interview. Understand feedbacks and feelings quickly. Record every VoIP call and online meeting. Add notes, screenshots and follow guidelines. Classify your notes and improve meeting performance. In less than two minutes, you can fully understand any call. Transcription and topic analysis.

Akkompany is an in call speedometer for sales calls. It's easy to keep track of the conversation and how you are doing. It all boils down to actionable insights. Who wants to wait 30 minutes after a call just to find out that you're monologuing a bit too much? If you are always looking in the rearview mirror, you won't be able to ring the bell as often. Elite athletes are always looking for ways to improve their performance. Akkompany allows you to see everything in detail so you can make informed decisions about how you can improve. There is no need to obtain 2-party consent as recordings are not required. This is similar to Google Meets closed captions. Because we don't record calls, compliance with GDPR and CCPA is easier. Your data can be managed easily. These benchmarks are based on industry research, industry best practice, thought leaders, and our own analysis.

Attention is your fully integrated, real-time voice assistant for sales. Attention uses state-of the-art AI capabilities to understand your conversations and quickly fills in your CRM fields. Attention provides real-time, actionable intelligence to sales reps while they are on the call. Attention will listen to your conversations and create the most relevant follow-up emails based on what was said. Attention's follow-up emails generate positive responses for +29% of our customers. You can be more effective in your conversations by knowing exactly what you should say.

HubSpot's sales software will notify you when a lead opens an email. You can also track every interaction and organize all of your activities in one place. Start free and grow as you go. HubSpot's sales tools make it easy to save time at all stages of the funnel. You can queue up personalized reminders and follow-up emails that are automatically delivered at the right time. You can turn repetitive emails into templates, track their performance, and share the top ones with your entire team. You will be notified when prospects open an email, click on a link or open an attachment. This will allow you to follow up with the most important leads quickly and efficiently. You can connect with prospects via live chat on your website. This will eliminate back-and-forth emails and missed calls. Send a link to let leads choose a time that suits them both. Automate manual entry by automatically logging every lead's contact information, email opens and clicks. Automate tedious tasks such as lead rotation.

Call insights with Conversational Analytics is designed to help you grow your dental business. It allows you to identify call trends from your daily front office transactions. Conversational analytics includes call performance reports, feedback and missed opportunity tracking. Peerlogic provides you with the tools you need to improve customer satisfaction and increase appointments. Take advantage of our suite of communication tools that streamlines calls, text messages chats, faxes, etc. Peerlogic cloud phone system will ensure that you never miss an important detail. It can be paired with your favorite dental practice software and VoIP phone systems. Peerlogic allows you to set up personalized, automatic alerts, nurture campaigns and real-time support. Customization allows you to better understand the needs of each patient while increasing scheduled appointments.

Wonderway Coach AI offers a real sales training on EVERY. SINGLE. CALL. What can Wonderway coach do for you? - Fills out coaching scorecards on every call Checks who's following the playbook and who isn’t - Automates sales QA process - Knows strengths and weaknesses for each sales rep - Identifies the top performers and what they do differently - Saves managers countless hours listening to calls What makes us different than other call recording tools? COACH does not compete with conversation intelligence software - we integrate them. COACH uses ChatGPT for performance analysis, to fill out scorecards, and to give reps personalized feedback.

MeetRecord allows you to securely store, manage, search, and search all of your video content, including video calls, so teams can collaborate faster and work better. You will get more timely and actionable feedback on deals that will increase win-rates and grow your pipeline. Identify best practices. Reduced onboarding time using real examples and use-cases. MeetRecord is a simple and scalable way to record and analyze all online meetings. This allows you to increase visibility, drive process and behavior change, and create bottom-line impact. You can quickly identify the top performers and replicate these winning behaviors throughout your entire team. To drive data-driven thinking, give every department of your organization direct access the customer's voice. To achieve your desired outcomes faster, share your insights and questions easily with marketing, product, and the C-Suite.

24sessions offers many ways to have an interaction. Our booking technology allows for scheduled meetings, click to call journeys, and escalation via chat. Meet customers in the way that suits them best. You can have a rich video chat with screen sharing, a voice chat on your website, or a full fledged co-browse session. You can use it on any device, mobile or not, without the need for installation. Your interactions will be more effective and efficient thanks to automated transcriptions and recordings. Our analytics suite gives you insights into customer satisfaction, compliance and script adherence, as well as goal attainment. All video calls are encrypted and take place on your trusted domain. They can only be started by the designated agent. Your data is stored securely in Europe, AES256 encrypted. Access is protected by advanced access management, audit trails, and user federation.

Salesloft provides the most powerful sales engagement platform to help sellers and their sales teams generate more revenue. The Modern Revenue Workspace™, a Salesloft platform, allows sellers to manage all their digital selling tasks, communicate effectively with buyers, understand the next steps, and gain the insights and coaching they need to win. Salesloft helps thousands of the most successful sales teams around the globe, such as those at Square, Square, Cisco, IBM, Shopify, Square and Square, generate more revenue. Visit salesloft.com for more information.

Voice communications are still the most popular way for customers to communicate with organizations. Voice is the most natural interface. However, it can be the most difficult to get insights from. Consider the contact center as an example. Although contact centers are experts in measuring call data, they rely on post-call surveys for quality measurements. The actual content of conversations is often ignored. Post-call surveys are not able to capture or understand the depth and meaning of what is being said. The number of VoiceAI ecosystem users have used in the past 12 months to process their calls. Reduced fines through improved risk management and compliance processes Reduced fines through improved risk management and compliance processes. Increased sales offering and customer profiling through deeper insight into customer journey. Conversion can be boosted by identifying verbal trends that lead directly to a sale.

CallSource - Own Every Prospect. CallSource is the most technologically-enabled business performance platform that maximizes our clients' revenues, profits, and brand reputation. CallSource was the first to offer call tracking and has since become a leader in actionable analytics. CallSource provides insights to help clients solve, strategize and implement solutions. CallSource has been recording and analysing over one billion phone calls since 1991. We provide cost-per-lead analysis and sales conversion percentages as well as sales recapture solutions and training and coaching solutions for thousands of businesses across the United States, Canada, and Australia. CallSource is a business that believes in improving the performance and accomplishments both of our clients as well as our employees.

Mindtickle's Sales Readiness platform is trusted by revenue leaders to identify and drive winning rep behavior. A great onboarding experience helps reps succeed and reduces ramp time. Based on each rep's skills and knowledge, develop personalized skills and capabilities. Engaging field communications, gamification and mobile experiences can drive high adoption. You can impact measurable revenue outcomes such as rep productivity, time-to-first deal, and win rates. The true north in sales performance should be set by setting skill benchmarks that every rep should strive for. You can track skill gaps and create a culture that holds everyone accountable. Engage and motivate teams to achieve measurable revenue results. Coaching is a great way to track and fix skill gaps at both the individual and team levels. Help reps get through the early stages of a deal by reviewing their call recordings and coaching them. Enablement can help you create customized training and content that is tailored to each rep's needs.

Convin's AI-powered Conversation Intelligence Software makes it easier for sales teams to understand calls and close more business every day. Convin records your customer phone and video calls, and maps them with your CRM to provide an in-depth analysis. Convin then converts voice and video calls to text, and analyzes what is being said. Artificial Intelligence allows it to automatically decode topics, questions and action items. Convin's analysis will uncover some "not so obvious" insights that will allow you to make data-driven decisions and ultimately lead to more deal closures. You can learn what is being discussed at different stages of meetings, and you can use the data effectively for coaching your sales team. Convin helps sales teams understand market sentiments and customer requirements. This will help them get closer to the market. Find out what top sales reps do differently than the rest. Transform your team to become a quota-crushing engine.

Zoom Revenue Accelerator, a conversation intelligence tool for Zoom Meetings users, is a conversation intelligence software. Zoom Revenue Accelerator provides seller guidance, including highlights and talk-listen ratio. It also includes filler words, call review, which allows you to find the parts of the conversation that the prospect found engaging, as well as next step reminders. Zoom Revenue Accelerator is an intelligence tool that aims to: - Actionable Feedback - Reduces anecdotal comments and identifies improvement areas using post-meeting analyses that include transcription highlights, sentiment and engagement scores. - Accurate Forecasting - Digestible and aggregated insights integrated in a CRM provide context to the sales funnel, highlight deals which need attention, identify pipeline trends. - A better understanding of deals - Displays deals by stage, team, size and opportunity name. Analyzes the number of interactions and customer sentiments.

VoiceIQ collects real-time information from every conversation so you can stop guessing, and instead start learning. VoiceIQ automates repetitive tasks and triggers CRM workflows so your team can focus on making calls. Innovative voice technology unlocks actionable insights from every call your team makes. Your team can make more successful calls with real-time AI guidance.

Learn how customers engage with your sales reps in sales conversations. Turn them into revenue. The system captures and understands what customers say about each other and provides insights that can help increase predictable revenue. Let's face facts. Customers have many things on the mind. To better guide your conversations, you need to know what customers care about. Captures calls, transcribes using state-of-the-art AI transcription, figures who asked what, when and about what, and organizes it all with deals, accounts, prospects. Analyzes interactions by prospect/rep and tags, summarizes by topic and captures KPIs. Compares topic patterns that move deals through stages. Connect key KPIs, such as deal risks and other topic patterns, by stage, rep, to revenues. You can use insights to build a successful sales team and predictable revenue. Top closes are able to communicate in subtle ways that reflect their personalities.