Voyc Reviews

Voyc Description

Voyc allows regulated companies to inspect 100% of contact centre interactions using our speech analytics AI software. This software helps improve operational efficiencies and catch complaints. It also helps identify vulnerable customers and provide exceptional customer service. Voyc allows you to scale up your quality assurance efforts without additional costs or resources. It helps monitor 100% of calls, prevent multiple calls-backs, reduce formal complaints and ultimately improve customer satisfaction. You can improve the quality assurance process by reducing the number of people involved. This will allow you to train agents, collaborate more effectively, prioritize vulnerable customers and keep your focus on delivering objective assessments. We understand that managing risks at regulated companies is a daily battle. Voyc optimizes risk management by monitoring and analysing 100% contact centre interactions. This will ensure fair customer outcomes and protect your reputation.