Invoca Description

Invoca's active chat intelligence platform allows revenue teams to create better buying experiences and drive more leads. Conversation intelligence is used to improve every human interaction and digital touchpoint. Invoca's active chat intelligence platform allows companies to quickly understand and act on information shared by consumers via conversations. Connect every conversation with consumers to the digital journey and multiply the impact of your marketing efforts. To increase digital conversion rates, it is important to understand why and when consumers seek out buying assistance. Remote agent coaching and feedback can be used to analyze customer conversations and improve close rates. Deliver exceptional customer experiences and boost revenue with visibility into the digital-to-conversation customer journey.

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Company Details

Company:
Invoca
Year Founded:
2007
Headquarters:
United States
Website:
www.invoca.com

Media

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Product Details

Platforms
SaaS
Type of Training
Documentation
Live Online
Webinars
Customer Support
Phone Support
Online

Invoca Features and Options

Conversation Intelligence Software

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

Call Tracking Software

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Marketing Attribution Software

Attribution Modeling
Audience Segmentation
Conversion Tracking
Cross-Channel Attribution
Customer Journey Mapping
Multi-Touch Attribution
Predictive Analytics
ROI Tracking

Revenue Intelligence Software

Actionable Insights
Alerts / Notifications
CRM Interactions
Call Scoring
Conversation Intelligence
Dashboard
Email/Message Interactions
Market Intelligence
Phone Call Interactions
Pipeline Visibility
Sales Coaching
Video Call Interactions