Alternatives to Nextiva CRM

Engage is a highly personalized and exceptional experience that uses the power of AWS, Generative AI and AWS. Operating clunky, on-premise systems of contact centers is time-consuming and costly. Local Measure's Engage For Amazon Connect is helping contact centers cater to the modern consumer's needs. Engage is a Contact Center as a Service. This means that we handle all updates and improvements. We do not require expensive agent licenses or hardware. Our consumption-based pricing is designed to accommodate businesses of all sizes. To build a brand, you must put your customers first. Engage helps agents better understand their customers and make their lives easier with intelligent AI, features like sentiment analysis and chatbots. Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat.

Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy. Powering over half a million agents today, Twilio Flex is accelerating digital transformation by freeing companies from the limitations of legacy call centers, all on one powerful platform. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications - CRM, payment systems, service ticketing, rewards program, navigation on the web, etc. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips so they can deliver the best customer experience. Find the documentation, sample code, and developer tools needed to tailor the contact center to your unique needs. Whether you're starting an outbound call, initiating a warm transfer, or monitoring agent activity, our guides will provide you the context you need to get the most out of Flex's existing architecture.

A platform for managing Omni-channel Experiences. You can do more than just survey. Power-up your experience management programs. All touch points can have an omnichannel experience. All data in one location. You can customize and share email surveys to increase open-rates. You can customize the subject, body, or share from an email address you choose. White-label your emails, and share. For feedback, share a QR code that can be scannable. Share the code with respondents. Respondents can scan the code to access the survey and take it. Generate multiple unique survey links for sharing surveys. These links can be tracked and used to measure survey performance. You can white-label your survey by using Custom Domain. You can embed surveys to engage customers and visitors on your website. You can embed the survey as a popup card, chatbot on your website, or inline embed. Our mobile SDK allows you to quickly create surveys and collect actionable information.

Zendesk helps you create exceptional customer experiences. Zendesk, a leading provider of software and solutions to improve customer relationships, empowers businesses to become more reliable, flexible, scalable, and adaptable. Zendesk's products include Support, an integrated customer service solution; Chat, chat, and messaging tool; Talk and call center software; Explore to analyze and report; Inbox, shared team mailbox; Guide, a knowledgebase and self-service solution; and Connect + Outbound to support proactive campaigns.

Mapp Marketing Cloud is a SaaS platform designed to help marketers create personalized customer experiences through digital analytics and automation. Our solution integrates customer data from multiple sources to build comprehensive profiles with compliant first-party data. It converts this data into actionable insights on demographics, behaviors, and purchasing preferences, enabling engaging experiences both online and offline. Marketers can use these insights to tailor communications and automate marketing across various channels, including websites, emails, SMS, push notifications, and in-app messages. With the aid of AI, they can monitor campaign performance, identify new segments and revenue opportunities, reduce churn, and enhance customer loyalty. Over 700 companies, such as Umbro, Pan Macmillan, Riverford, and Admiral Group, rely on Mapp. With 20 years of experience, we innovate our product and services, supporting clients from our global offices in London, San Diego, Berlin, Munich, Milan, and Paris.

1) Customer delight made super easy Manage conversations across multiple channels Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view. 2) Boost your agent productivity Cut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength. 3) Deliver seamless self-service Help customers help themselves by publishing a branded knowledge base and offering instant resolutions using AI-powered chatbots. 4) Stay on top of your CSAT goals Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals. Enable frictionless remote work for your support team 1) An intuitive and easy-to-use platform that does not require a complicated onboarding process 2) Cloud-based solution that empowers agents to work conveniently on their laptops or phones 3) 650+ cutting-edge applications that you can easily integrate with and build robust support workflows

Engage customers throughout the entire journey via voice and digital channels (chats, email SMS, email and social media). Integrate business communications with business system, giving valuable information to employees at every customer touchpoint. CoreInteract's drag-and-drop design makes it easy to manage workgroups and routing rules that meet your business needs. You can set the priority and order of which workgroups will receive customer inquiries. CoreInteract lets you manage your interactions in Teams natively without the need for a separate desktop software or application. Your team members can easily distinguish between customer calls and internal calls by clearly marking workgroup calls. CoreInteract can retrieve a Dynamics 365 customer record for each answered call. This gives you more control over your customer information and allows you to call a customer directly within Dynamics 365.

With over 700 direct carrier connections and 60+ offices on 6 continents, Infobip is a global leader in omnichannel communication. We make it our business to simplify how brands connect with, engage and delight their customers at global scale. Our programmable communications platform delivers a suite of tools for advanced customer engagement and support, plus security and authentication. We make this available to you across the widest range of communication channels possible. THE INFOBIP ADVANTAGE (1) Personalized omnichannel customer connections Achieve deeper customer engagement across the widest selection of local and global channels, including: SMS, RCS, WhatsApp, voice, video, email and the most popular chat apps. (2) Global reach, local presence Our 60+ offices around the world allow us to react faster. We provide 24/7 customer support, technical solutions in-line with needs and local requirements — based on proven best practices. (3) Full stack customer engagement Deliver better outcomes for your business by enhancing your communications with fully integrated contact center, marketing automation, and chatbot building solutions informed by our customer data platform.

vtenext, the first and only All-In-One Customer Relationship Management (CRM) equipped with a BPMN engine and AI algorithms. Avoid departmental silos. They are a productivity killer. Holistic CRMs are a powerful tool that can improve the efficiency of every business area. BPMN Engine This is a natively-integrated tool that, through a graphical interface, allows to automate and digitize any type of business process. It avoids collaborators from doing tasks with low added-value and minimizes time loss and errors. Artificial Intelligence Integrated algorithms can make your organization more efficient and effective through: - automatic tickets, leads classificators Lead generation chatbot Chatbot for internal and external support OCR vtenext automates marketing, pre-sales, sales, customer service, and project management.

Livepro is the ideal Knowledge Management solution for Customer Service/Experience. Livepro can be used in any setting, including behind the counter, on the field, or customer self-service. It has the tools to increase cx scores and reduce training times. It also helps ensure compliance and staff engagement. Livepro is a purpose-built Knowledge Management system for customer experience. We are focused on providing answers to agents and not lengthy, complex documents. Livepro's powerful features such as search and easy-to-follow process guidance make this possible. Livepro is easy to use and requires little training. This increases staff confidence and customer satisfaction while reducing AHT and training costs. Customers will be more satisfied with livepro by reducing AHT by 25% and reducing transfers by as much as 35% Increased staff engagement and shorter induction-training periods. Increase Compliance and Risk with Authored Content & SOC Certified Secured data.

Leaders in WhatsApp customer service. Sparkcentral is a platform that enables innovative brands to improve customer service and efficiency. Our product roadmap is focused upon being the leader in advanced customer service solutions for WhatsApp and other asynchronous messaging platforms. Customer service SaaS platform for enterprises. Sparkcentral lets you manage all your asynchronous messages channels with virtual and human customer service agents. Sparkcentral offers a single workflow and a user interface that is easy to use for your customer service team. Global brands who launch WhatsApp use Sparkcentral as their preferred platform. Sparkcentral is a leader in the industry, revolutionizing how enterprises engage customers. Sparkcentral's goal is to create and enable exceptional customer experiences. We do this by completely reinventing enterprise customer service software.

It's never been easier to manage your reputation and customer experience. Feedgage allows you to gather and analyze all customer reviews and feedback from one place. This will make your brand a favorite among customers. Feedgage allows you to gain key insights from online reviews and create a strong brand for your business. Feedgage allows you to quickly and easily identify the issues in your services and take the necessary steps. Feedgage allows you to collect, present, and analyze all customer voices in one place. This will help you improve your customer experience. All customer reviews and feedback are collected in one place and analyzed. AI-powered analysis enables you to see customer insights, trends, and common praises (or complaints). Select your competitors to see your competitive advantages. Then, strategize your priorities. Receive notifications via all your communication channels about important issues

Smart, modern solutions for a better customer experience. Customer Communication Management may seem like a simple concept at first. When a business considers all the communication channels they can use (email, print, online interactive documents and text messages, push notifications, reminders, etc.), it becomes a complex concept. Effective communication becomes difficult when customers choose their preferred languages and their preferred channels. Ecrion's document automation software simplifies the production and distribution business-critical documents in an adaptable and scalable environment. Workflow rules are designed to simplify and accelerate complex processes, whether fully automated or manual. They also ensure that communications are controlled and consistent.

AI-Powered Cloud Contact Center Solution. It powers innovative, personality-based routing. It also manages multichannel customer interactions in one conversation. Vocalcom is the world of digital engagement and artificial Intelligence (AI), where live agents are seamlessly integrated into the customer interaction flow. All customer interactions can be managed in one conversation. The new generation of cloud contact centre platform that integrates with existing systems and supports ALL channels. Vocalcom's intuitive user interface increases productivity and allows companies to weave all of their customer interactions across all channels into continuous conversation threads. This allows them to reduce customer effort while strengthening customer relationships with each interaction. Amazingly simple, adaptable, and powered by AI Keep the conversation going. All customer interactions, including chat, email, text message, phone, and social media, are available in one place.

Customers are delighted by our ability to build cross-channel relationships and experience 50M transactions per month, 10M Bot interactions and 500M sites. We also have 15+ key social networks and 5 instant messengers. This unified digital engagement platform is CX first. Our mission is to make customers happy in every organization on the globe. 70 of the 100 most valuable brands in the world agree that SimplySocial is the key to creating amazing customer experiences. SimplySocial powers millions of conversations across all non-voice channels. This allows for superior customer service with full context across all channels. We are the pioneers in conversation management, thanks to machine learning and superior AI for both agents and customers. Simplify360 makes it easy to respond, reply, and publish messages on multiple messaging platforms such as WhatsApp, Line, Viber, Viber, Line, Viber, and SMS. Simplify360's conversation Cloud is your one-stop shop for all non-voice customer support.

Medallia Concierge, formerly Zingle, is an intelligent text-based and in-app messaging system that enhances, personalizes and elevates the customer and employee experience and builds loyalty. Build brand loyalty by delighting customers with personalized engagement. AI-powered personalized promotions can drive sales. Discover meaningful insights to increase efficiency. Use personalized two-way messages to build customer loyalty. This will allow you to address customer needs and wants in real-time. Communicate with your customers and solicit their feedback across all channels, from SMS to webchat to Facebook Messenger or other apps, wherever they are. Identify opportunities to improve the experience as it unfolds. Connect this data directly to the most popular CRM solutions and customer service tools. With Medallia’s advanced segmentation capability, customer data can also be used to design services that are brand-differentiated for each customer segment.

Oracle Cloud CX is a cloud platform that combines best practices and applied new technologies. It offers tools that are simple enough to be used by business users, but powerful enough to be extended by developers. Oracle CX applications are flexible and innovative, with consistent performance and security. Oracle Cloud CX is data-first. It connects customer transactions, customer behavior, and demographics across sales, marketing, service, and back-office applications to create the next great experience. Oracle has been helping customers to manage, secure and drive business value out of data for over 40 years. Data is our DNA. To personalize customer experiences, create, syndicate, distribute, and distribute consistent and relevant content and offers. Oracle Content Management consolidates all enterprise content and assets, including invoices, marketing assets and company files, images and videos, in one place.

Feelingstream provides real-time customer insights to help you improve your business' efficiency, increase revenue, and keep customers coming back. And your data? All data is secured on-premise. Feelingstream provides a comprehensive overview of customer interactions across all channels, including calls, emails, chatbots, and surveys. You will be able to see exactly what is happening in customer interactions and where you can make significant changes. This overview will give you valuable insight into how to improve your business' customer service, sales, and product development. This overview will help you identify which small changes have the greatest ROI and where you should look for new solutions. Strategic changes in your business will allow you to give your customers exactly what you want. Happy customers will return to your business for more, and tell everyone they know about it. Win-win!

Welcome to the Future of Customer Experience! We offer a technology platform that will help you win, keep and delight your customers. To improve your customer experience, we use AI, analytics, big-data, and automation. Use ORM services for social networking listening to engage your audience instantly and get instant insights. Smart AI technology allows you to manage your online persona on any social media channel. All your digital needs can be met in one place. Our digital command center allows you to see what your customers are talking about. You can nurture leads, monitor campaigns, and enjoy an unparalleled brand immersion experience. Smart bots allow you to communicate with consumers quickly and build a stronger relationship with them. This AI-driven tool can help you in precision marketing and in building a stronger relationship.

FuzeDigital is based in Seattle, Wa. and offers a cloud-based, modular software solution that makes it easy for customers, staff, members, partners, and other stakeholders to get consistent, INSIGHTFUL and prompt ANSWERS across all channels and devices. Our proprietary knowledge sharing and support platform features modules for Self Service, Assisted Help, Feedback Management, Online Community and Gamification. All stakeholders can be supported from one, fully integrated, highly customizable solution. Pay only for what you use and use our servers, platforms such as Amazon's AWS or your own servers. Take your support to the next level. To remain competitive, you must provide consistent, accurate, concise, prompt support across all channels and on any device. Recent studies show that 75% of people want it, with many using their smart phone.

ClientTether is a franchise CRM for sales automation that was built by franchisors to facilitate franchising. Our automated tools for contacting, texting, emailing, quoting and online review requests ensure that your FranDev teams and franchisees never miss a lead or nurture prospects from the beginning to the end of their customer journey. Our sales engagement platform features powerful and simple-to-use communication, digital signing, estimation tools, multilocation top-down reporting (for royalties calculations etc. Chat bots, reputation management and online scheduling are just a few of the many features available. Your FranDev or franchisees can visualize their pipelines, potential at risk, and to do lists in one screen. You can build your entire franchise development process, send FDDs and get digital signatures, as well as manage franchisee communications, onboarding, and onboarding all from one place. Our dashboards make it easy to manage Zee performance. We also offer unparalleled support and onboarding!

Artificial Intelligence + Helpdesk Software = Better Relationships. Multi-channel customer service software fully powered by artificial intelligence.

Retail associates can connect with customers in-store, continue selling to them online, and earn additional commissions using our mobile clienteling platform. Customers have more personalized shopping experiences, while retailers see an increase in online conversion rates and average order values. They also see a decrease in return rates. Salesfloor is an award-winning platform that combines clienteling and virtual selling with mobile point of sales tools. Salesfloor allows store associates to provide personalized and convenient customer experiences via any channel, including live chat, video calling and e-mail. Customers can connect with local store associates in real-time via video, live chat and e-mail. Associates can sell virtually through multiple channels. Sales are assigned to the appropriate associates or stores. Allow associates to provide personalized service across all channels. This will help you build more meaningful relationships.

Modern CX platform for healthcare and finance. Identifying and meeting customer needs in the first contact. Any website can offer live video customer service. Two-way communication channels such as video chat are a great way to build trust with customers, especially when they are having problems. Agents can quickly assess the customer's problems using video chat. It is also much quicker than having to communicate the problem over the phone or in live chat. The agent then has to explain the steps to resolve the issue over the phone. Video chat allows for a high level of personalization, which is possible only in the virtual world. This helps to build better customer relationships and loyalty. This helps increase a customer's lifetime value. Customers feel more connected to the company, and feel that their problems and concerns are being heard.

Engage more, respond less. Empower your contact centre to support customer conversations via any channel. Your agents will have one interface that can be used for all communication channels, including voice and messaging apps. This will allow them to work more efficiently and provide the customer support they need. Keep customers informed. Provide self-care capabilities. When necessary, transfer conversations with full context to live agent. Integrate virtual customer representatives into customer service operations to handle routine enquiries, provide self-service and provide 24/7 assistance. Create an IVR experience that allows customers to seamlessly transfer to a messaging channel, where they can self-serve or chat with agents at their leisure. Some enquiries require instant attention. Identify and communicate complex customer issues to agents. Interactions can be extended beyond one channel. You can easily convert a chat conversation into a phone call or a web-based video call to get instant support.

Customer service is the key to customer retention and loyalty. It has a significant impact on both top-line growth and bottom-line growth. Customers today are able to communicate seamlessly across all channels, including messaging, social media and interactive chats, due to changing customer expectations in both retail and business. Customers want great customer service delivered quickly and effectively, regardless of which channel they choose. They also want consistent and continuous support when they switch channels. Sutherland Connect, a cloud-based omnichannel customer service platform, is comprehensive. It combines the best engagement technologies we use to serve clients around the world and extends them in a secure, multi-tenant cloud-based environment. Our hybrid model offers features that are not available in traditional on-premise solutions and can be used in the cloud as a 'as-a service' model.

Become a love brand. Personalize your Customer Relationships. All-in-one platform that offers expert support and helps you engage customers. It also simplifies the work of your Customer Services and Marketing departments. Omnichannel solution for customer interaction management. The future belongs to love brand, both those that already exist and those that will. We help them personalize their customer relationships and give them a unique touch to make them stand apart. Each customer is a puzzle that your teams must solve. In a flash, you can piece together their profile!

Customers today have more options to research and buy their products than ever before. You must create a consistent, satisfying customer experience across all channels if you want to retain and attract customers. Infor Customer Experience Suite integrates customer data across the enterprise to create consistent, exceptional and personal experiences across all channels. Infor Customer Experience Suite is a purpose-built CX suite that helps manage the entire sales process, from engagement to sales automation, to configure to quote and contracts. Learning from customer behavior has become a rapidly evolving art. Infor Customer Experience Suite's marketing tools allow customers to be engaged in a way that is unprecedented by using data, such as decision-making apps, marketing resource management, and omnichannel campaigns management.

Sweepr, an AI-powered platform for digital care for service providers and smart homes, enables superior digital customer care by using personalized insights. This leads to a category-defining digital resolution. Initial deployment takes weeks, development days, and real-time improvement. Adaptive decisioning increases accuracy in resolution. Personalization tailored to the customer's situation. Sweepr simplifies the self-care tech stack. No/low-code solutions allow all your data to be consumed, and then seamlessly transformed into proactive and predicative insights that create value for your customers. Full omnichannel support allows customers to self-care 24/7 using the channel that is most convenient for them. The seamless delivery of channel-specific information ensures consistent quality of care on diverse platforms. Sweepr’s digital care model is built around the customer's intent.

Customer feedback can be analyzed across all channels, from support tickets to reviews. You can combine customer feedback from reviews, surveys, surveys, support tickets and other channels into one repository. Each piece of feedback will be automatically analyzed for sentiment and topics based on your taxonomy. Real-time insight into customer issues and requests to drive tangible improvements in your CX. All your feedback can be gathered in one place using all your favorite tools. Automatically analyze customer feedback, reviews, and support tickets. Prodsight automatically scans all your conversations and identifies the most important topics you should be following. Our AI suggests topics like cancellations, technical issues, and pricing complaints. You can create your own topics to track specific elements and features of your platform. To identify the root causes of issues, drill-down into sub-topics.

SaaS solution to all your Customer Engagement needs, including marketing activation, management, and measuring ROI. We help brands to build a new, balanced relationship that allows them to thrive in a consumer-driven era. Solutions to improve the relationship between customers and brands. Transform customer experiences into business opportunities Companies can use our services to capture customer information and make data-driven decisions that will improve their business. Our turnkey solution will transform your customers into valuable contributors. We collect, analyze and disseminate customer reviews. Artificial intelligence can help you increase your shop and web sales. Send personalized campaigns to all channels to engage your customers. Organise shopping parties and individual shopping sessions via live video broadcasts on your ecommerce website and your social media networks.

Kustomer is a central customer service platform that allows your brand to provide exceptional customer experiences in today's customer-first world. All customer information is available on a single timeline. You can accept requests from anywhere and reply in one thread. A configurable interface to automate repetitive tasks. Kustomer is a company that makes customer service easy, personalized, and efficient. A holistic view of the customer allows you to speed up customer conversations and eliminate unnecessary questions. Agents can easily integrate customer activity and purchase history from all of your systems on the Kustomer timeline. This allows them to have data-driven, actionable conversations, without having to switch screens. Your customers and agents will have the ability to switch between channels during a conversation, allowing them to truly experience omnichannel communication. Agents will always have context to move conversations forward, regardless of whether they are communicating via email, chat, voice, or Facebook Messenger.

Wakeupsales, a cloud CRM that is easy to use for all sizes of teams, is ideal. It is used by sales teams in IT, real estate, digital agencies and online travel agencies to keep track of their sales pipeline, increase deal closure rates, and build lasting customer relationships. You can bring together all your leads, contacts, opportunities, and team members on one cloud platform. This will increase your closing rates. You can keep your team motivated and engaged by providing complete transparency throughout the sales process. Take the chaos out your customer management and put your focus on your customers to reach your goals. You can save a lot of time by avoiding repetitive and manual tasks.

Advanced conversational intelligence to provide unparalleled customer experience. Advanced conversational intelligence for a superior customer experience. The solution empowers employees to deliver efficiently from anywhere, anytime, using any mobile device. Create service time-slots at the level of any entity (staff/dept/location) with intervals suited for your business or service.

Get a complete picture of your customers and use sandsiv+ to help your company. An end-to-end solution will make your life easier. It will allow each team to collect customer data from anywhere and anytime. This will enable you to develop deep, real-time analytics that can help you innovate your business processes. Connect all data, from customer feedback to business improvement, to create analytics and forecasts to guide your strategic evolution. All your customer data can be gathered in one place. You can view all customer feedback, including surveys, social media, blog chats and contact center calls. Emails, reviews, and emails are all available. All employees should be able to access predictive and prescriptive analytics to identify useful insights. All data must be managed to gain insights.

All the tools you need for a successful online company. All-in-one software that is easy to use for chat bots, email marketing and marketing automation. Gist's all in one platform means you don't have to purchase multiple subscriptions. Your team won't have to switch between multiple tools in order to understand your customers. Chatbots, forms, and automated meeting scheduling allow you to automatically qualify more leads and close more deals. Complete email marketing campaigns can be scaled to grow traffic, convert more visitors, retain customers, and increase conversions. Customers can be assisted in real time with an automated, collaborative inbox and self-service support. You can replace 8+ tools and keep all your products, customers, emails subscribers, and data in one location.

OpinionLab allows you to harness the Voice of your Customer (VoC), to make faster and smarter business decisions. How does it work? This allows you to have a direct dialogue with your customers through their customer experience (CX). It captures rich context about their feedback and applies advanced analytics to make real-time and targeted decisions. The result is a consistent and high-quality CX that delivers tangible business impact. OpinionLab is a market leader in CX for more than a decade. Trusted by hundreds of the most successful companies around the globe, OpinionLab turns Voice of Customer into competitive advantage. Behind our iconic [+] feedback tab that empowers your customers to let you know what's on their minds, our enterprise Software-as-a-Service solution provides you the context and the tools you need to take immediate action on what your customers want you to know.

Get insights into the most important touchpoints in the customer journey. Take the necessary actions to improve customer satisfaction. To identify potential bottlenecks and improve customer service, measure every interaction with customers. Measuring the willingness of customers and colleagues to recommend your products or services. Identify the most pressing issues and prioritize your actions. You can measure the ease of your product or service experience. Identify the frictions and make it easy. Customers feel different every step of their journey. It is not enough to get feedback once a month. You can identify the most affected touchpoints easily if you collect feedback after each transaction. You can use text analysis to analyze the open-ended feedback from that touchpoint and discover the reason behind friction.

Smart customer engagement can help you increase your revenue. Increase sales with customer-requested offer bundles and discounts that they co-create. GreyFox helps you achieve your goals. Get a personalized offer to grow your business. Get customer insights from surveys and feedback. Engage Customers across Channels Automated Campaigns can improve your marketing ROI. AI can increase customer loyalty. With offers that convert, make every engagement count. GreyFox is Skellam AI's revenue-accelerating automation marketing tool. It engages shoppers through personalized deals and gamification. GreyFox uses advanced AI algorithms to calibrate the offers it generates for new and loyal customers. To meet your revenue goals, you can adjust its personalization settings and set it to autopilot. GreyFox helps you to build deeper customer relationships. GreyFox gives you the ability to control your offers and discounts, which will help you better manage your profits.

A platform for AI knowledge management created by CX specialists with more than 10 years of experience in Omnichannel Customer Service. A great customer experience is no longer an advantage. It's a requirement. Knowmax makes every conversation count. We provide self-care assistance and guides across all touch points to ensure seamless customer interactions. With AI-backed knowledge management system, Empower support advisors as well as customers. Semantic Search improves the ability to find information, reduces the time it takes to access the right information, and ensures that the first contact is made with the correct person. Harmony in the information that is sent to customers via digital and assisted channels is essential. Otherwise, customer experience can be a disaster. Your Champions should be empowered with the right tools to help them take the best action and solve customer queries in a matter of seconds.

Google, Facebook, local search directories and employee review sites, as well as app directories and directories. You can track reviews about your products and services from one easy-to-use dashboard. Consumers expect a response within 24hrs of posting an online question. This is more than 80%. Receive automatic email notifications to keep up with new reviews and respond directly from the Reputology interface. Our native workflow tool allows you to track how your team responds to reviews and monitor the progress of each review. Reputology allows you to escalate issues to the right people so your team can provide top-notch customer service. Even if you are experienced in dealing with unhappy customers, responding to negative reviews can be daunting. It can be difficult to turn this into a scaleable process for your entire company. However, consistency is crucial for a high-quality response and resolution.

Tools to package, promote and sell digital services via mobile and other channels at all points of the customer buying journey. Real-time charging, control, and management of IP based and circuit switched services. This provides a single source for truth for customer transactions. Rapid service design, on-demand customer engagement, agile product delivery, real-time monetization. MATRIXX digital commerce - All the modern digital technology you need for your customers to get what they want.

Encompass CX offers a flexible B2B customer experience management solution that measures, analyzes and collects all touchpoints throughout a client's lifecycle to determine their customer health. These touchpoints are used to provide insight into your accounts, products and services, enabling you to deliver a superior client experience and go beyond customer satisfaction. Our cloud-based dashboard gives you visibility to customer data and allows you to gain clarity. Increase revenue, identify cross-sell possibilities, reduce churn, and turn at-risk customers into your best clients. Your customers' perceptions of your product or service should be higher than theirs. Encompass-CX collects post-sale data, service metrics, onboarding assessments, support tickets, and email exchanges to give clarity into a company’s account. The ability to measure the client experience is a powerful tool for any company's growth.

Customers can make purchases online or in your brick and mortar store. They can also chat online or over the phone. Field service technicians perform onsite services and fill out a questionnaire. A student completes a class. A survey is completed online, on paper, or on mobile devices by your customer or employee. Once completed, the responses update the ActionTracker™, based on their score or response, assign a manager, notify key stakeholders via email, and so forth. ActionTracker™, which tracks all customer/employee communications, captures resolution activities including attachments, takes notes into the Action Item and schedules meetings through Microsoft Outlook integration, will effectively keep track of all communications. To track the life cycle, create status codes. Keep updating your open action items until they become complete. Once they are marked as complete, they cannot be modified. For a complete audit trail, each activity is date/time stamped and signed by the user.

With Qmatic Experience Cloud you reduce actual and perceived wait times, increase customer satisfaction as well as employee productivity and efficiency. Qmatic Experience Cloud is a cloud based Customer Journey Management and Queue Management software that takes care of your visitors from booking an appointment, through the arrival and check-in, to service and feedback. Basically it is a platform to improve customer experience. Qmatic Experience Cloud is an intuitive, dynamic all-in-one platform for effortlessly delighting your customers, empowering your people, boosting your operations – and adapting on the fly. It is designed to work front and back – to give customers a better service, ensure employees have the time and space to perform their job effectively, and give you the management tools to stay in control.

Airkit is a digital experience that sits on top your systems of records to drive customer action. Digitize every sales and service touchpoint throughout the customer's lifecycle. Automated onboarding, self service account updates, digital cross-sell and churn prevention are just some of the many benefits. Pre-built components and templates are available for web, mobile voice, chat, and voice. You can also build your own. You can ship high-quality apps faster and more confidently with best-in-class error tooling and debugging. Less errors, less maintenance. You can create your own brand components and asset collections to ensure that apps follow your brand guidelines. Airkit-powered apps and core systems can be connected to customer data via APIs or pre-built integrations. With built-in analytics and reporting dashboards, you can measure and optimize user engagement. Reduce paperwork required for security, privacy, compliance certifications. Respect TCPA, SOC2, PCI, GDPR, HIPAA.

Convert followers to customers. Enhance memorable experiences across all your social media channels (and do it at scale). Make your brand shoppable. Your customers will love the easy shopping experience they get on their favorite social media platforms. Show them that you care. AI-powered tools and targeted insights can help you deliver exceptional customer service and care experiences. Empathize with customers instantly and create the right brand experiences at all touchpoints. Emplifi provides everything you need for closing the CX gap. The Emplifi Social Marketing Cloud combines all the tools that global enterprises need to succeed on social networks. It's the most advanced way to manage your social media. Emplifi Social Commerce Cloud enables you to deliver modern commerce experiences your customers expect. Users can complete their journey from discovery to purchase in just a few clicks. It's the fastest way to more revenue.

Manet allows to manage all information about your hotel. You can choose which details you want to add, modify, or delete at any time. You can also upload content and services related to the hotel or destination. Manet's tools, features and features enrich and simplify the stay of your guests. They have everything they need to make it memorable at every stage of their journey. Increase your contact with customers and improve communication! Manet allows hoteliers to communicate more effectively with their guests. This increases the likelihood of them booking, even before they arrive. Manet's personalization lets you promote your business and any additional services that are associated with it, maximizing your revenue.

Employees can be empowered to improve customer experience. Use an experience management platform to amplify your Voice of Customer initiatives. It converts customer feedback into real time insights and actions across the entire organization. Improve outcomes and drive action. Motivate and empower frontline staff with personalized dashboards and KPIs to encourage them to take action. Close the loop with case management to recover customers at-risk. Get immediate action through real-time alerts. Comprehensive feedback collection. Automate feedback collection across channels and touchpoints. Unify operational and customer data into one enterprise view. Personalised event-triggered surveys allow you to engage customers right now. Focus your feedback on the most important moments of complaints management. In-depth insights and analysis. Flexible reporting dashboards provide relevant insights for each employee and business area.

Helix uses conversational data to interact with your guests throughout their stay. It gathers important information and provides a contactless communication experience. Helix is specifically designed for frontline staff. It automatically sorts comments and questions based on subject and sentiment, and escalates those that need immediate attention. You can work together in real-time as a team to help guests who are still on the property. Helix provides multiple notification channels, task assignment, SMS-based collaboration, and multiple notification channels. Helix automates your entire experience, from check-in to check out. This allows you to focus on what is important: promoting additional services and generating positive reviews.