Sparkcentral Reviews

Sparkcentral Description

Leaders in WhatsApp customer service. Sparkcentral is a platform that enables innovative brands to improve customer service and efficiency. Our product roadmap is focused upon being the leader in advanced customer service solutions for WhatsApp and other asynchronous messaging platforms. Customer service SaaS platform for enterprises. Sparkcentral lets you manage all your asynchronous messages channels with virtual and human customer service agents. Sparkcentral offers a single workflow and a user interface that is easy to use for your customer service team. Global brands who launch WhatsApp use Sparkcentral as their preferred platform. Sparkcentral is a leader in the industry, revolutionizing how enterprises engage customers. Sparkcentral's goal is to create and enable exceptional customer experiences. We do this by completely reinventing enterprise customer service software.

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Company Details

Company:

Sparkcentral

Year Founded:

2012

Headquarters:

Belgium

Website:

www.sparkcentral.com

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Product Details

Platforms

SaaS

Type of Training

Documentation

Live Online

Webinars

In Person

Customer Support

Phone Support

24/7 Live Support

Online

Sparkcentral Features and Options

Live Chat Software

Canned Responses

Customizable Branding

Geo Targeting

Offline Form

Proactive Chat

Screen Sharing

Third Party Integration

Transfers / Routing

Website Visitor Tracking

Customer Service Software

Alerts / Escalation

Appointment Management

Call Center Management

Email Management

Knowledge Base

Live Chat

Performance Metrics

Queue Management

Self Service Portal

Social Media Integration

Surveys & Feedback

Virtual Assistant

Workflow Management

CRM Software

Calendar/Reminder System

Call Logging

Document Storage

Email Marketing

Internal Chat Integration

Lead Scoring

Marketing Automation Integration

Mobile Access

Quotes / Proposals

Segmentation

Social Media Integration

Task Management

Territory Management

Conversational Marketing Platform

Appointment Scheduling

Audience Segmentation

Chatbot

Email Automation

Group Messaging

Human Handover

Lead Distribution

Lead Qualification

Mobile Messaging

Multi-Channel Communication

Product Recommendations

Video Chat

Collaboration Software

Brainstorming

Calendar Management

Chat / Messaging

Contact Management

Content Management

Document Management

Project Management

Real Time Editing

Task Management

Version Control

Video Conferencing

Customer Engagement Software

Analytics

Churn Management

Communication Management

Community Management

Content Syndication

Feedback Collection

Gamification

Live Chat

Video Content

Customer Experience Software

Action Management

Analytics

Customer Segmentation

Dashboard

Feedback Management

Knowledge Management

Multi-Channel Collection

Sentiment Analysis

Survey Management

Text Analysis

Trend Analysis

Conversational Support Software

Sparkcentral Lists

Social Customer Service

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