Local Measure Engage Description

Engage is a highly personalized and exceptional experience that uses the power of AWS, Generative AI and AWS.

Operating clunky, on-premise systems of contact centers is time-consuming and costly. Local Measure's Engage For Amazon Connect is helping contact centers cater to the modern consumer's needs.

Engage is a Contact Center as a Service. This means that we handle all updates and improvements. We do not require expensive agent licenses or hardware. Our consumption-based pricing is designed to accommodate businesses of all sizes.

To build a brand, you must put your customers first. Engage helps agents better understand their customers and make their lives easier with intelligent AI, features like sentiment analysis and chatbots.

Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat.

Pricing

Pricing Information:
On-Demand—Pay as you go for just 20¢ USD for every unit. Inclusions are as per the Medium Plan EXCEPT for Microsoft Teams Address Book, Engage CTI for Salesforce, and Utilities.

Essential Plan - $41,988 for 12 months, including up to 100,000 units per month. 4c for every additional unit that you go over your monthly allocation.

Select Plan - $87,588 for 12 months, including up to 250,000 units per month. 3c for every additional unit that you go over your monthly allocation.

Enterprise Plan - $143,988 for 12 months, including up to 500,000 units per month. 2c for every additional unit that you go over your monthly allocation.

Elite Plan - $239,988 for 12 months, including up to 1,500,000 units per month. 1c for every additional unit that you go over your monthly allocation.

Ultimate Plan - $41,988 for 12 months, including up to 10,00,000 units per month. 0.5c for every additional unit that you go over your monthly allocation.
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Integrations

API:
Yes, Local Measure Engage has an API
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Company Details

Company:
Local Measure
Year Founded:
2013
Headquarters:
Australia
Website:
www.localmeasure.com
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Media

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Product Details

Platforms
SaaS
Type of Training
Documentation
Live Online
Webinars
In Person
Videos
Customer Support
Phone Support
24/7 Live Support
Online

Local Measure Engage Features and Options

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Telephony Software

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Customer Communications Management Software

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Engagement Software

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

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