Qmatic Experience Cloud Description
With Qmatic Experience Cloud you reduce actual and perceived wait times, increase customer satisfaction as well as employee productivity and efficiency.
Qmatic Experience Cloud is a cloud based Customer Journey Management and Queue Management software that takes care of your visitors from booking an appointment, through the arrival and check-in, to service and feedback. Basically it is a platform to improve customer experience.
Qmatic Experience Cloud is an intuitive, dynamic all-in-one platform for effortlessly delighting your customers, empowering your people, boosting your operations – and adapting on the fly. It is designed to work front and back – to give customers a better service, ensure employees have the time and space to perform their job effectively, and give you the management tools to stay in control.
Qmatic Experience Cloud Alternatives
WaitWell provides organizations with a modern way to coordinate walk-in traffic and scheduled services through a secure, cloud-based queuing and appointment platform. Customers can join virtual queues or book appointments via QR codes, SMS, web links, kiosks, or by chatting with Waillo, an AI agent native to WaitWell that answers questions, explains services, and routes customers into the correct line using natural language. Customers receive live status updates and AI-driven wait time forecasts that reduce uncertainty.
WaitWell includes strong real-time reporting and operational dashboards. Waillo Insights builds on this foundation by enabling leaders to ask plain-language questions of their data to uncover service constraints, monitor performance trends, and refine staffing decisions. With real-time visibility, integrated payments, open APIs, and HIPAA and SOC 2 compliance, WaitWell supports scalable, efficient service delivery across locations.
Learn more
Businesses around the world lose billions of dollars every year due to long queues. Customers who are subject to poor queueing are less likely stay and recommend your business. Compare the performance of different departments and locations. Monitor wait times and the number of visitors who are waiting. Give your staff the tools to improve customer service. Recognize the achievements of your team and identify areas for growth. You can easily measure and share your performance results. Service reports are a great way to track KPIs and evaluate the effectiveness of your service strategy. Customers can join a virtual waiting list using their phones to eliminate in-person lines. Monitor your line in real-time. Customers can safely wait in their cars, at home or outside. Notify customers when you are available to serve them. Provide customers with regular updates about wait times and any other information. Talk to customers and ask for their feedback.
Learn more
anny is an all-in-one solution for booking and managing hybrid workplaces.
Employees can easily reserve desks, rooms, parking spots, equipment, and other shared resources in one central platform. Flexible booking rules and group permissions ensure you stay in control of access and usage.
Key Features:
✨ anny AI: Simply say what you need in the chat, for example, “Book my favorite desk for Thursday.” The AI checks availability in real time and immediately creates a booking.
🗺️ 3D Office Map – Interactive floor plans for an easy and visual booking experience.
🧍 Visitor Management – Simplify guest registration with digital check-in, e-signatures, and real-time notifications.
🗓️ Weekly Planner – Coordinate office presence, see when colleagues are onsite, and plan smarter.
🌐 Integrations – Works seamlessly with Microsoft 365, Outlook, and Google Workspace.
📞 Dedicated Support – Personal, reliable support that helps your team succeed.
🔒 Data Privacy & Security – Internationally compliant and built to protect your organization’s data.
Trusted by 1,000+ organizations worldwide – including DeepL, Samsung, and Nio – anny helps teams collaborate effectively and optimize office space.
Learn more
Teamgo
Teamgo is smart visitor management using QR codes and contactless check-in for visitor and employees to run safer, smarter and more compliant workplaces.
We support organisations globally with our cloud software platform that connects to iPad Kiosks that can be used to check-in people and collect important information about their visitation either when they arrive or pre-registered before they show up on site.
Our system uses contactless check-in with QR codes, Face Recognition and much more to keep people healthier and safer when and before they arrive.
You can request documents, approval arrival or deny access. Our COVID safety tools help keep your workplace healthy, we offer Vaccine Tracking for your visitors and employees.
Teamgo is a fully featured visitor management system that offer everything you need to get started even with our most basic of plans. Highly affordable SaaS solution you can rely on with world class support.
You can also use Teamgo without the need to invest in expensive hardware but adding iPad Kiosks with the free app, badge printers and more will enhance the power of the system and deliver a robust solution for your workplace.
Learn more
Pricing
Pricing Information:
Upon request
Company Details
Company:
Qmatic
Year Founded:
1981
Headquarters:
Offices in US, NL, FR, DE, ES, UAE. HQ in Sweden.
Website:
www.qmatic.com
Media
Recommended Products
Ship Agents Faster
Gemini Enterprise Agent Platform lets you rapidly build, scale, govern and optimize production-ready agents grounded in your organization's data. The platform enables developers to build custom or pre-built agents for virtually any use case. New customers get $300 in free credits.
Product Details
Platforms
Web-Based
Windows
Mac
iPhone App
iPad App
Android App
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Training Videos
Customer Support
Business Hours
Online Support
Qmatic Experience Cloud Features and Options
Queue Management Software
Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Restaurants
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue
Customer Experience Software
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Appointment Scheduling Software
Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management
Patient Scheduling Software
Analytics/Reporting
Approval Process Control
HIPAA Compliant
Mobile Access
Notifications/Alerts
Online Scheduling
Patient Communications
Patient Intake
Patient Portal
Patient Records Management
Payment Processing
Reminders
SMS Messaging
Patient Management Software
Admissions Management
Bed Management
Discharge Management
Historical Reporting
Patient Flow Management
Patient Location Tracking
Patient Monitoring
Real Time Reporting
Waiting Time Tracking
Visitor Management System
Alerts/Notifications
Badge Management
Document Management
ID Scan
Pre-Registration
Registration Management
Self Check-in
Visitor Tracking
Watch List
Customer Satisfaction Software
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Event Check In Software
Attendee Segmentation
Badge Printing
Data Import / Export
Data Synchronization
Guest List Management
Guest List Search
Lead Capture
Multi-Event
QR Codes
Reporting/Analytics
Ticketing
Qmatic Experience Cloud User Reviews
Write a Review- Previous
- Next