Helix Description

Helix uses conversational data to interact with your guests throughout their stay. It gathers important information and provides a contactless communication experience. Helix is specifically designed for frontline staff. It automatically sorts comments and questions based on subject and sentiment, and escalates those that need immediate attention. You can work together in real-time as a team to help guests who are still on the property. Helix provides multiple notification channels, task assignment, SMS-based collaboration, and multiple notification channels. Helix automates your entire experience, from check-in to check out. This allows you to focus on what is important: promoting additional services and generating positive reviews.

Integrations

No Integrations at this time

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Company Details

Company:
MicroMetrics
Year Founded:
2013
Headquarters:
Canada
Website:
micrometrics.com/hospitality/

Media

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Product Details

Platforms
SaaS
Type of Training
Live Online
Webinars
Customer Support
Phone Support
Online

Helix Features and Options

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis