Alternatives to IFS Customer Engagement

Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy. Powering over half a million agents today, Twilio Flex is accelerating digital transformation by freeing companies from the limitations of legacy call centers, all on one powerful platform. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications - CRM, payment systems, service ticketing, rewards program, navigation on the web, etc. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips so they can deliver the best customer experience. Find the documentation, sample code, and developer tools needed to tailor the contact center to your unique needs. Whether you're starting an outbound call, initiating a warm transfer, or monitoring agent activity, our guides will provide you the context you need to get the most out of Flex's existing architecture.

Intradiem is the only workforce management solution that guarantees results and improves customer service. Our technology acts as an automated manager for the call center, with rules that are triggered in real time by actual center conditions. Our technology powers over 1.2 billion automated tasks annually and has saved our customers more than $160 million over the past two years.

Five9 has been focused 100% on cloud contact centre software for over a decade. Five9 is the leader in execution in the Gartner Contact Center as the Service Magic Quadrant Leaders Quadrant. This has made it the preferred solution for enterprise contact centers who need a reliable, secure, and scalable solution.

NICE CXone is a SaaS-based contact centre software that empowers organizations by improving the quality of leads, and reducing client interaction costs. NICE CXone is robust and scaleable. It is built on multi-channel ACD and speech enabled IVR. This allows contact centers to process inbound support requests. Agents can connect seamlessly with customers via multiple channels, including email, voicemail, voicemail, social networks, chat, and voicemail. NICE CXone's key features include predictive dialers, CRM integrations, customer feedback, quality management, workforce optimization and disaster recovery, network connectivity, reporting and analytics, and predictive dialers.

Cloud contact center that connects agents, employees, and customers. Increase customer satisfaction by increasing engagement, collaboration, and operational effectiveness. Create better experiences, activate agent potential, and support new ways to work. Discover patterns and trends, gain valuable insights and take action with confidence. A reliable and secure platform will help you reduce IT dependency and ensure your success.

Content Guru's cloud customer engagement solution storm®, which is powered by Content Guru, serves hundreds of the largest companies in the world. Storm provides businesses across a range of industries with an easy-to-use interface that allows them to resolve queries and issues quickly without compromising the quality of customer service they expect. Storm seamlessly integrates with third-party databases. This allows storm to overlay existing infrastructure with its unlimited capabilities to unify disparate systems, and improve customer experience. Storm helps hundreds of the largest companies around the globe deliver exceptional customer experiences. Users have access to a variety of cutting-edge modules that enhance the customer and agent experience. Storm offers a variety of native functionality, including WFM (customer relationship management) tools.

Leapfrog your competition with AI-powered software built for the future. Engage and manage the teams in your contact center, branch office and back office. Humans and bots are handling complex requests across multiple channels and locations. Workforce Engagement allows you to: Balance employee flexibility with optimal staffing levels Measure and improve the quality of interactions Get rich insights into conversations across all engagement channels AI-powered real-time assistance for optimal outcomes Verint Workforce Engagement, a Customer Engagement Platform, is built on AI and automation. It provides best-of-breed capabilities to manage and analyze customer engagements, as well as improve them. Platform that spans across all customer engagement use-cases, not just the contact center. It is built on open architecture.

A seamless customer journey that spans channels is easy and fast. Discover our automation-first solutions that use AI every day. We release hundreds of new features, integrations, and solutions every year to keep our platform at the forefront of customer experience technology trends and technology. Our automation-first customer service solutions leverage Talkdesk AI in order to optimize your most important customer service processes. You don't need to believe us. Listen, read, and see how our customers make customers happy.

A solution that is easy to migrate to, with the help, if necessary, of experienced consultants who understand where you are coming from and where your goals are. You will be happy with a product that is simple to manage and support, doesn't require endless upgrade projects or CAPEX funding, is constantly updated with new features as technology changes in the contact center space, and is easy to update with new features. Symbee is the most technologically sophisticated Amazon Connect partner in the globe, providing all the power and innovation of Amazon CX without the need to build everything. Symbee provides AWS cloud-based omnichannel call center and unified communications with voice chat, SMS, video and social channels through a single platform. Symbee is powered by AWS AI, M/L services, and powered by AWS AI. We offer low-code/no code integrations with major CRM, WFM and other contact center platforms. These integrations can be set up in hours instead of days or weeks.

Empower Customer Service Agents, Quality Managers, and Contact Center Managers to manage customer experience with a single platform that is built around flexible scorecards that adapts to the changing needs of your company. This platform allows you to make decisions about the best place to put your quality management resources. With dashboards that give you immediate feedback, engage and upskill your agents. To fill knowledge gaps, provide targeted training and coaching with a full-service LMS. Our team has a wealth of experience and continues to provide innovative quality management solutions. We are sensitive to your needs and can provide solutions that address the changing landscape of customer service. Scorebuddy brings about measurable and positive changes in contact centers around the world. Scorebuddy will need your contact information to contact you about our products or services.

OpenText™, Qfiniti, is a centrally managed suite that provides workforce optimization solutions for multichannel interaction analysis. It offers real-time agent support as well as call center performance management capabilities. Qfiniti automatically provides relevant, accessible, and actionable customer intelligence that allows organizations to better understand customer interactions. This will allow them to deliver exceptional service around the world. Qfiniti can be deployed on-premises and on the cloud and integrates with all contact center telephony systems as well as CcaaS vendors such Amazon Connect, Twilio and RingCentral. Provides coaching opportunities by offering performance assessment capabilities. It allows users to create and modify evaluations online using easy-to-use scoring features and navigation. It uses unique agent rankings, skills and seniority to support scheduling. It also allows users to forecast staffing needs and accurately schedule single or multi-skilled employees.

To provide next-level customer service and reduce costs, activate a cloud-based contact centre. Cloud Contact Center offers a range of solutions that can be tailored to your business's needs. It can help you seamlessly transition from traditional, capital-intensive contact centers to a more flexible, cloud-based, hybrid solution that increases customer retention and revenue. You can save money and only purchase the services that you require. You can scale your services quickly during peak and valley calls. A single vendor has 30+ years of experience in contact center management. A single cloud-based solution can streamline omnichannel customer interactions, improve sales campaigns, and support dispersed agents. Fully redundant platform and a carrier-grade network. Multilingual speech-recognition and touch-tone interfaces for touch-tone and multilingual caller interfaces. Integration with standard databases, customer relation management (CRM), and 42 types private branch exchange systems.

360o Contact Center Solution that combines voice, video, email, social media and chat (WhatsApp Messenger, Facebook Messenger, and Bots) all in one interface. It is simple, intuitive, and customizable. All channels are covered: voice, video, E-mails, Whatsapps, Facebook, chatbot and Facebook. Excellent audio quality, excellent notification mechanisms, and chat with supervisors. Monitor agents and teams live. Wallboard views of call center performance. Combine the best call center capabilities with CRM information to create exceptional experiences. The CC is connected to your customer's journey and gives agents the information they need for personalized customer support. OneContact CC seamlessly integrates with all the top CRM providers. Multichannel contact management system that allows for the creation and maintenance of a clear view on the profile and interaction history of every client.

For over two decades, Diabolocom has been transforming customer engagement with our cloud-native Contact Center as a Service (CCaaS) solution. Powered by proprietary generative AI, Diabolocom delivers advanced automation, improved reachability, and actionable insights tailored to today’s customer service and sales demands. Our AI Assistant enhances each interaction through real-time transcription, satisfaction analysis, and predictive next-best-action guidance. What makes Diabolocom unique is our combination of native AI for CX and full telecom functionality, creating a hyper-customized telephony experience. By automating repetitive processes, teams can redirect their focus to driving customer loyalty and revenue growth. Our solution integrates natively or via API with CRMs such as Salesforce, Oracle, and Microsoft Dynamics, ensuring complete visibility across every touchpoint. Leading brands like Mitsubishi Electric, Nikon, and Brinks rely on Diabolocom to deliver differentiated, AI-optimized customer experiences. With 97% faster post-call handling and a 12% reduction in churn, our platform drives efficiency and keeps teams agile.

TASKE Contact software is flexible and flexible. It will help you build your contact center. TASKE Contact software is used by thousands of call center supervisors all over the world to manage their agents, establish and meet service levels, and provide critical management information about all call activity. TASKE Contact provides real-time ACD monitoring as well as historical call reporting for contact centers. It also includes a web portal that allows you to access real-time data as well as TASKE's advanced, cradle–to-grave search tool Visualizer. Our solutions give insight that can be used to improve customer retention and service levels. TASKE is used by organizations to monitor all inbound, outbound and internal call activity, monitor call center agents' performance levels, respond quickly to changes in call volume, agent availability, and control operating expenses.

Customers and members can call to speak to a live person when they need immediate assistance. IQService is a solution community banks and credit unions use for automating, tracking, and documenting customer interactions from both the branch and the contact center. IQService is a memory resident toolbar which allows you to access each feature in just a few mouse clicks. This software is extremely easy to use, according to our customers. It is non-intrusive to the call process but allows branch associates and contact center staff to quickly answer complex customer questions. NO Clicks allows you to view a comprehensive view of customer balances, service and overall relationship. It's right there on the toolbar. IQService is a core banking system integration provider. You may be using Finastra, Jack Henry, FIS or FIS. IQService integrates into the core banking application to automate the call research process and document every inbound call.

Click2Coach's award-winning solution provides upfront training for agents. It uses real customer interaction scenarios to show agents how to handle different customer interactions. Agents are trained to handle phone calls and omnichannel interactions. However, it is important to provide ongoing coaching so that they can become highly engaged and productive agents. This will result in exceptional customer service and a high level of customer satisfaction. Coaching is an ongoing effort to improve the productivity and effectiveness of agents. Coaching agents is like coaching a professional athlete. The coaching helps to develop their skills and motivate them. Even the smallest changes can make a big difference in performance. Agents who receive coaching or objective feedback can improve their skills, increase their effectiveness, stay engaged, and provide a better customer experience.

ice Contact Center is an all in one customer communications solution that can handle all your contact center needs. Keep ahead of the curve and offer more than a call center. Develop into an enterprise-class omnichannel contact centre solution. You can invest once in your platform and infrastructure with an all-in-one solution. There is no need to support multiple systems or add technologies. With over 100 pre-built reports, you can easily identify which processes need to change and when. So customers can reach you wherever it is most convenient, add social media and mobile channels into your contact center. ice Contact Center was designed with customers and users in mind. We offer a single solution that can meet all your needs and enable you to effectively serve your customers.

An intelligence system for modern contact centers will improve the performance of your agents and QA teams. Trusted by top customer service executives around the globe. Agents deserve the best coverage and feedback. Your agents should have the right coverage, ranging from 1% to 100%. Assistance and monitoring of conversations in real-time. Deep conversation understanding and rich enterprise integrations. Support from real-time experts. Your enterprise can provide the right answers to your agents. You can create custom scorecards that integrate with AI analytics. An integrated AI-driven Quality Assurance flow allows you to score, analyze and score agents. When your heroes are scattered across the globe, we can help you solve your biggest challenges. Monitoring conversations at scale can be difficult. AI reviews interaction performance in key business scenarios. Agents must answer questions in seconds. Agents can provide real-time answers to customers' questions from all parts of the enterprise stack.

Calabrio ONE gives your complete set of tools to unlock the immense value in customer interaction data. Use it to transform your business. One seamless solution combines a fully integrated workforce optimization suite with powerful voice-of-the-customer analytics tools deployed how you choose--in the cloud, on-premises, or in a hybrid environment. All customer interactions across all channels can be captured. Predictive and predictive insights can be extracted. Enhance customer experience, increase employee engagement, and improve operational efficiency. Next, implement customer-centric strategies throughout the business to increase sales, drive innovation, and propel your business forward. Every interaction should be captured. Hear every voice. Record every call, every time. Calabrio ONE seamlessly integrates with the best-of-breed channels systems. A central command center is created for your contact center.

Say goodbye to tedious spreadsheets, manual work and complicated software. Say hello to a smart WFM system that makes your life easier, your customer service better and your contacts more pleasant. Don't be frustrated by a WFM system that adds to your workload. Instead, look for one that makes planning easy. Injixo is a user-friendly, intuitive WFM solution for call center operators. It's designed to help you do more with less, while saving you time, money, and stress. Instead of waiting in lines to get support, enjoy real customer service that is worthy of the name. Injixo's support team and smart self service options offer excellent onboarding, training, advice, and support to assist you in your daily work. Instead of dealing with inefficient workforce management, automate and optimize your WFM from beginning to end.

Genesys Cloud EX, an innovative employee-experience platform, is designed to empower and engage contact centers and other customer-focused organizations. It streamlines tasks like scheduling, performance tracking and skill development by integrating powerful workforce management (WEM). Genesys Cloud EX uses AI-driven insights to help managers identify areas of improvement, while providing employees with personalized coaching opportunities and development opportunities. The platform encourages collaboration, transparency and a supportive work environment through intuitive dashboards. Genesys Cloud EX's cloud-based architecture allows organizations to improve productivity, employee satisfaction and deliver exceptional customer experience.

With our flexible and scalable solutions, our customers find new ways to reduce call center costs, maximize revenue, minimize compliance risk, and increase revenue. We transform unstructured call data using AI, Natural Language Processing, Intelligence Tools and other tools for analysis. Every sales, service, and marketing conversation can help you make better business decisions. Voice Analytics software allows you to transcribe calls from contact centers and organize the data to gain actionable insights. Natural language processing (NLP) is used to automatically transcribe recordings. Our industry-leading query tool allows you to analyze, inspect, and categorize calls. Redact sensitive data PCI / PII from audio and transcript automatically. Includes 40 paralinguistic metrics like silence, overtalk and dynamism & emotion. Machine learning can detect and predict complex behavior with high accuracy. For a complete view of customer interactions, analyze chat, email and CRM data.

Dixa is customer service software that empowers brands to create great experiences for customers and support teams alike in a conversational, friendly, and engaging way. Dixa unifies voice, email, chat, and messaging apps in one single platform, enabling brands to have more meaningful conversations with their customers, driving customer loyalty, and ultimately “customer friendships.” With Dixa, agents have all the context they need to provide fast, efficient, and effective customer service every time. With customer recognition features, Dixa makes it possible to know your customers the second they reach out. We do this by displaying each customer's conversation history with your business in a timeline as well as their order history instantly. This ensures teams have the information they need to solve customer inquiries faster while delivering more personalized support. Flexible pricing and global scalability allows you to only pay for what you need and scale up or down without additional costs or effort. All conversation types (phone, email, chat, Facebook Messenger, and WhatsApp) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dix

CallMiner Eureka uses Artificial Intelligence and Machine Learning to analyze every customer interaction across all channels and uncover actionable intelligence. CallMiner Eureka is constantly improving and expanding to ensure our customers have the best tools to maximize their ROI. Analytics workbench, category, scoring configuration, and discovery. Direct performance feedback via the portal for agent/supervisors. Real-time monitoring & alerting, agent next-best-action, API/message driven. Audio capture is used for speech analytics. Redaction of sensitive data and PCI from audio and transcripts. Data extraction, audio / contact / data ingestion, app development. The speech analytics data story is brought to life. Enhance customer experience Communicate with your customers using the preferred channels. Customer insights can help you power your business. Optimize results.

TCN Operator is a collection all-in-one call center tool that seamlessly integrates with other tools. TCN's cloud-based platform is flexible enough to meet all your call center requirements. TCN's call centre software supports billions in consumer and agent interactions every year. All call center communication channels can be managed from one place. Your agents will have a single experience and can communicate with customers via any medium they choose. You can offer a variety of communication channels and let customers choose which one they prefer. Your call center will be able to meet all compliance regulations if it is equipped with the right tools. It is crucial to protect your call center's sensitive information and that of your customers. Automating and streamlining call center procedures is a way to comply with compliance regulations like TCPA, HIPAA and FDCPA. Without proper data protection, you could face difficult obstacles down the line.

ICR Evolution offers a solution for every customer, no matter if you are a SMB, FTSE100, a financial services or utilities business, or if you have 10 or 600 agents. Our scripting and templating tools allow you to provide unified communications and reduce contact propensity. Our software is so simple to use that you will not only reduce agent burnout but also have more time to complete customer assessment and prevent repeat contacts. The ICR software offers several dialing modes (predictive. progressive. preview and agentless), which allows you to choose the most appropriate option for each of your telesales campaign. The evolution software will take care of everything else. Your agents only need to focus on collecting the money.

Software that automates omnichannel contact centers to assist enterprises. Flexible, enterprise-ready software that allows you to thrive in the contactless environment. It is easy to use, and can be up and running within hours. 360-degree customer service with omnichannel ticket administration. Your Contact Center interactions can be made more human with video chat. Secure and simple debt collection software that will accelerate your debt recovery. Integrate real-time communications with no need to own or build a system. Conversational marketing leads to faster conversions and fewer queries. Truecaller for Businesses increases call pick up rates

Readymode (formerly XenCALL), a cloud-based CRM and VoIP solution, empowers telemarketers and contact centers to run campaigns, increase leads and close more deals. Top features include agent and call-list prioritization, agent calendar, agent callback calendar and blended inbound and outbound calling channels. Conference calling, call recording, and many more. Readymode, a browser-based solution, is easy to use and comes with personalized training and support. With an intuitive predictive dialer, you can streamline and automate administrative tasks. Take a proactive look at call center analytics reports to see how agents perform. With our integrated CRM and third-party integration capabilities, you have everything you need. Dynamically create new lists from all your leads to assign to your sales team. Direct server-to-server connectivity with TrustedTPV or VoiceLog Verification systems. Third party lead posts are easy to integrate.

VCC Live, an Enterprise Cloud Contact Center software provider, has been establishing its international presence for over 10 years as a reliable business solution to companies that deal with wide-ranging customer communications via a variety channels including Phone, SMS and Email. Learn more about our solution at https://vcc.live/

LeadDesk's predictive and auto dialer modes allow your agents to make up to 120 calls per days, as well as 40 calls per day. Imagine how this can impact your revenue and bottom line. LeadDesk offers eight dialer modes, including predictive and auto dialers. With the right dialer mode, your outbound sales agents can reach customers quickly in any situation. Your call center agents will be able to call three times more people per day if they switch from a manual dialer and use LeadDesk. You know your customers best. LeadDesk's simple-to-use workflow tool and campaign creation tool will help you increase your campaign ROI. You don't have to call a consultant every time you need to set up a new campaign. Instead, you can optimize your call center campaigns based upon historical reports or real-time monitoring.

Vantage Point, Pipkins' top enterprise workforce management product (EWM), features comprehensive scheduling, forecasting and planning functionality for enterprise-wide, multi-site, contact centre workforce management (WFM), and performance management. Pipkins understands that every contact is important to us. Vantage Point handles all contact that comes into organizations. This includes calls, chats, text messages, e-mails, and back office work items. Pipkins uses our state-of the-art algorithms, which were developed by Dr. James Pipkins. Vantage Point is the most accurate forecasting software on the market. This allows companies to solve complex operational problems in today's multi-faceted, multi-channel workforce management environment. Vantage Point provides organizations with a proven WFM solution that can automate processes and reduce costs.

You need to determine the optimal number of agents needed to provide the desired service levels. Determine the optimal number of agents and lines needed to handle the peak and valleys in your call traffic for each of your workweeks. Excel can be exported to Excel, printed, or displayed. Enter the call volume and expenses of your call centre, as well as the arrival period, average call time, after-call work times, desired service levels, and maximum caller wait time. Call Center Designer will display the performance statistics and allow you to print them. You can also save your entries and calculate statistics to files so that they are easily recalled later. All graphs and calculations can be easily transferred to Excel or Word by simply clicking a few mouse buttons. Call Center Designer uses custom versions of the Erlang C or Erlang B probability algorithms to calculate staffing and trunking.

TelStrat WFO offers world-class workforce optimization functionality through an easy-to use interface. Engaging and managing your team well is key to optimizing your largest investment and exceeding your customers' expectations. The solution is a workforce optimization program, supported by the right software. Serenova provides that solution via both cloud and on-premise WFO software. To meet service levels, schedule skilled agents quickly and accurately. Use wizard tools to forecast future requirements and predict them. Agents can enter their schedule preferences and view their performance via the My Time web portal and mobile app. Gamification features can improve agent motivation and performance.

Cisco Webex Workforce Optimization offers integrated capabilities for team performance and management to enhance our Unified Contact Center Express or Webex Contact Center product offerings. Supervisors need the data and tools to manage their team and provide exceptional customer service. Scalable voice and screen call recording, as well as quality evaluation solutions, can improve first call resolution and team productivity. Managers can now focus on strategic improvements and receive real-time feedback, without having to worry about scheduling. Data-driven insights are available from speech and desktop action analysis. This will help improve customer experience and drive sales. Webex Workforce Optimization is integrated directly with Cisco Unified Contact Center Express or Webex Contact Center solutions. This allows you to transform the supervisor experience and create an exceptional contact center.

We believe that providing a unique, flexible, and responsive platform, especially as a Field Service Management solution, will allow you to deliver the best customer service. All-in-one platform for managing incoming calls, providing online support, chat, SMS and self-service application sync, emails, social media integration, and providing customer service. Multi-platform mobile apps to manage your field workforce. Mobile workforce empowered to receive, schedule, complete, update, notify, and even cancel job orders while on the go. iTouchVision's Service Desk Solution makes it easy to manage service requests and tasks throughout their lifecycle. Automated administration workflows make it easy to schedule and manage back-office operations. While our platform is highly configurable, it will not meet all your business requirements. However, an off-the-shelf solution will never be able to meet all your business processes 100%. Our platform may not meet all your requirements.

CCT ContactPro®, (CP) is the ideal solution for Unified Agent Desktop and Customer Service Automation in an Omnichannel Contact Center environment. Contact-Pro®, empowers agents to effectively serve customers in today’s complex world of Omni-Channel communications. The state-of-the-art technology solution allows agents to maximize existing infrastructure, while decreasing contact center costs and improving customer satisfaction. The flexible and adaptable desktop, combined with automation and integration capabilities, allows efficient services with the best resources at the right times to deliver an exceptional customer experience (CX). Agent productivity is increased by having the right information to facilitate a customer conversation and reducing overhead through automation. Customers want to communicate with channels that they like and solve their problems quickly.

The nature of conversations at contact centers is changing dramatically. The conversations that are made via voice channels are more complex and require a human touch, thanks to digital technology. These emotionally charged conversations are a key factor in customer loyalty. Organizations have difficulty training their phone workers - in-house, remote or in a BPO - on the soft skills that are essential for customer success. They lack key behavioral insights that can drive improvement and understand the impact on each customer interaction. Cogito provides an artificial intelligence coaching program to enhance the emotional intelligence of telephone professionals.

Customers can interact with you through many channels. It is difficult to see how your chatbots, VA, IVR, messaging, and messaging are performing without a proper view. Poor customer service performance can have a huge impact on your KPIs and customer experience. Your net promoter score and average handle times, as well as your customer resolution rates, all depend on how customer service experiences work together. Effective analytics and reporting are essential to optimize your customer's omnichannel experience. Nuance Insights provides all of this and more. Nuance Insights can help you measure the performance of your applications. You can analyze and report on your channels with Nuance Insights, which is based on best-in-class data visualization. This will allow you to dig into the performance of your channels, make sure they are supporting customers effectively, as well as ensure your business is getting all the ROI it requires.

Omnichannel is what customers expect. All channels are available to customers with our cloud-native contact centre software within a single interaction. Agents can provide faster service by providing seamless switching and transfers, as well as built-in coaching and training features. No lengthy hold times. No multiple transfers. No disconnecting. No more asking customers for a pen. This is the way customer service should be. You empower your agents and give customers the self-service capabilities that they desire. Machine Learning takes our omnichannel contact centre platform to the next level. Customers can help themselves, while agents can focus on more complicated requests. Our intelligent bot provides a frictionless, truly unified CX by using sentiment analysis, Natural Language Understanding, as well as seamless ties to CRM and other sources.

Our cloud-based contact centre solution allows companies to reach millions of customers through interactive text and voice. Our highly customizable solution features an intuitive, user-friendly interface that allows clients to quickly design and implement sophisticated communication strategies. Our clients benefit from our ability to automate business processes, such as sales and marketing, scheduling, payments processing, and announcements.

DVSAnalytics offers secure call recording and screen recordings solutions that are engineered to scale with your organization and adapt to your specific needs. Improve customer service, reduce risk, settle disputes, verify orders, and gain key insights. DVS Analytics provides greater insight into your call center. DVS Speech Analytics transforms audio recordings into searchable information to provide rich business intelligence about you and your customers. Desktop Analytics uses metadata from other applications, like CRM platforms or communication platforms, to categorize interactions. DVSAnalytics Quality Management provides tools for evaluation and coaching to continuously improve each customer interaction. Review interactions, trigger coaching based on evaluations and motivate agents through easy contest management.

Enghouse Interactive will help you unlock the power of your call center. Enghouse Interactive will help you engage your customers through all channels and provide personalized experiences at scale. This will make your contact center a competitive advantage. Your contact center is the heart of your company. It offers opportunities to differentiate your service, gain feedback, and build customer loyalty. Companies need a communications platform that can respond quickly to customers via any channel. It should also be able to provide actionable intelligence to help drive continuous improvement. Our unique omnichannel contact center solutions provide flexibility and choice. They can be scaled in size, complexity, and integration to ensure seamless customer interaction, regardless of your budget.

Our new Bundles and Remote Work solutions allow you to save money. Plus, you get 5 months of free service, $10K for early termination fees, plus more! The easiest way to connect from any location. You can work remotely and enjoy the best audio and video experience for you business. All your communication needs covered. The cutting-edge platform for team collaboration. Star2Star's innovative team collaboration software platform for hyperproductivity. It's your one-stop shop for all communication needs. You can get seamless productivity and collaboration right from your browser. Seamless, Single Number Service & Texting. Business Voice offers superior VoIP quality, reliability, flexibility, and ease-of-use for customers who require an intuitive, easily deployable solution. A pure cloud communications solution that simplifies and streamlines your operations. Business Voice is the best cloud communications platform for businesses that require seamless, flexible connectivity.

Customer satisfaction is the key to your success. It pays to know what's happening across all customer interactions. To streamline processes, reduce customer effort and uncover new operational efficiencies in your call center, you need a complete view on customer interactions across all channels. Nuance analytics solutions are here to help. Nuance offers customizable solutions that analyze 100% customer interactions across all channels. This gives you clear, visual insight into trends, outliers and opportunities as well as important contact center KPIs. It's easier to assess your customer experience, identify the best practices, and identify areas for improvement, and to determine the actions you should take to improve CSAT and NPS.

UniVoIP's Cloud Contact Center, which is 100% scalable, ensures a customer-centric communication strategy that works seamlessly across all touchpoints including SMS, email and voice. UniVoIP's enterprise grade contact center technology is a leader in innovation. Agents and supervisors can engage, monitor, and proactively serve customers via their preferred media channels at a time and place that suits them best.

This state-of the-art solution overlays on your existing premise-based contact center, providing true omnichannel capabilities. This innovative software package contains up to 20 world-class CX apps that can easily be implemented in a matter days. It also comes at a low price. It requires only minor modifications to existing call centers. Transforms voice-only agents to omni-channel agents that can communicate simultaneously via chat, voice, email, social media, and email. Chat via text message allows for "anytime" communication, replacing direct contact with a human agent. Screen Pop displays past interactions and repeat contacts. It follows customer journey. Recall caller is greeted by name and offered to connect with the agent with whom he last spoke.

Increase employee engagement and contact center productivity while reducing costs. Aspect Workforce Management (formerly Alvaria Workforce & Aspect Workforce Management), gives your organization the tools it needs to maximize efficiency, monitor and improve agent performance, and reduce turnover. The WEM Suite builds on our market-leading workforce-optimization capabilities by adding employee-centric agent-experience capabilities such as game-based mechanics. This combination creates the most powerful and comprehensive workforce engagement solution on the market. Aspect Workforce will help you get the most out of your contact center, whether your team works on-site, remotely, on-the-go, or from home. Choose the tools that you need from our WEM Portfolio and start achieving better customer experiences, high-quality interactions with customers and more engaged agents – all at a lower cost.

AI-Powered Cloud Contact Center Solution. It powers innovative, personality-based routing. It also manages multichannel customer interactions in one conversation. Vocalcom is the world of digital engagement and artificial Intelligence (AI), where live agents are seamlessly integrated into the customer interaction flow. All customer interactions can be managed in one conversation. The new generation of cloud contact centre platform that integrates with existing systems and supports ALL channels. Vocalcom's intuitive user interface increases productivity and allows companies to weave all of their customer interactions across all channels into continuous conversation threads. This allows them to reduce customer effort while strengthening customer relationships with each interaction. Amazingly simple, adaptable, and powered by AI Keep the conversation going. All customer interactions, including chat, email, text message, phone, and social media, are available in one place.

The Nowtis Suite is an evolving ERP solution for customer relations. It can produce and monitor all of your campaigns. The Nowtis Suite allows you to manage all types of campaigns and connect your contact center with other software tools within your company. You can manage all your interactions with prospects and customers from one place, whether they are multi-site, multichannel, multi-campaign or multi-advertiser managers. You can manage your mass mailings via fax, email, or SMS and send them whenever you like. Complete statistics: open rate, read rate, click rate, erroneous emails, faxes, or cell phone numbers. Integrate customer/prospect files and launch checkouts manually or automatically in creation mode or update mode in CSV or Excel formats. Integration of data files automatically via email, FTP, web service or manual in real-time. You can choose to extract manually in real-time or automatically by FTP, email, or both depending on your parameters and the fully configurable extraction masks.