Enghouse Interactive Contact Center Description

Enghouse Interactive will help you unlock the power of your call center. Enghouse Interactive will help you engage your customers through all channels and provide personalized experiences at scale. This will make your contact center a competitive advantage. Your contact center is the heart of your company. It offers opportunities to differentiate your service, gain feedback, and build customer loyalty. Companies need a communications platform that can respond quickly to customers via any channel. It should also be able to provide actionable intelligence to help drive continuous improvement. Our unique omnichannel contact center solutions provide flexibility and choice. They can be scaled in size, complexity, and integration to ensure seamless customer interaction, regardless of your budget.

Pricing

Free Trial:
Yes

Integrations

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Company Details

Company:
Enghouse Interactive
Year Founded:
1984
Headquarters:
United States
Website:
www.enghouseinteractive.com

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Product Details

Platforms
SaaS
Windows
Mac
Android
Type of Training
Documentation
Live Online
Webinars
In Person
Customer Support
Phone Support
24/7 Live Support

Enghouse Interactive Contact Center Features and Options

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics