UniVoIP Cloud Contact Center Reviews

UniVoIP Cloud Contact Center Description

UniVoIP's Cloud Contact Center, which is 100% scalable, ensures a customer-centric communication strategy that works seamlessly across all touchpoints including SMS, email and voice. UniVoIP's enterprise grade contact center technology is a leader in innovation. Agents and supervisors can engage, monitor, and proactively serve customers via their preferred media channels at a time and place that suits them best.

Pricing

Free Trial:

Yes

Integrations

View Integrations

Reviews

Total

ease

features

design

support

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Company Details

Company:

UniVoIP

Year Founded:

2005

Headquarters:

United States

Website:

univoip.com/contact-center/

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Media

UniVoIP Cloud Contact Center Screenshot 1

UniVoIP Cloud Contact Center Screenshot 2

Product Details

Platforms

Windows

Mac

SaaS

iPhone

iPad

Android

On-Premises

Type of Training

Documentation

Live Online

Webinars

In Person

Customer Support

Phone Support

24/7 Live Support

Online

UniVoIP Cloud Contact Center Features and Options

Call Center Software

Blended Call Center

Call Logging

Call Recording

Call Scripting

Campaign Management

Database

Escalation Management

IVR / Voice Recognition

Inbound Call Center

Manual Dialer

Outbound Call Center

Predictive Dialer

Progressive Dialer

Queue Management

Real-time Chat

Reporting/Analytics

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