Dixa Description

Dixa is customer service software that empowers brands to create great experiences for customers and support teams alike in a conversational, friendly, and engaging way. Dixa unifies voice, email, chat, and messaging apps in one single platform, enabling brands to have more meaningful conversations with their customers, driving customer loyalty, and ultimately “customer friendships.” With Dixa, agents have all the context they need to provide fast, efficient, and effective customer service every time.

With customer recognition features, Dixa makes it possible to know your customers the second they reach out. We do this by displaying each customer's conversation history with your business in a timeline as well as their order history instantly. This ensures teams have the information they need to solve customer inquiries faster while delivering more personalized support.

Flexible pricing and global scalability allows you to only pay for what you need and scale up or down without additional costs or effort.

All conversation types (phone, email, chat, Facebook Messenger, and WhatsApp) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dix

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Reviews - 1 Verified Review

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Company Details

Company:
Dixa
Year Founded:
2015
Headquarters:
Denmark, and worldwide
Website:
dixa.com
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Product Details

Platforms
Web-Based
Windows
Mac
Linux
iPhone App
iPad App
Types of Training
Training Docs
Live Training (Online)
Customer Support
Live Rep (24/7)
Online Support

Dixa Features and Options

Call Center Software

Blended Call Center
Call Logging
Call Recording
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Real-time Chat
Reporting/Analytics

Customer Service Software

Alerts / Escalation
Live Chat
Queue Management
Surveys & Feedback

Dixa Lists

Dixa User Reviews

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  • Name: Shruti K.
    Job Title: SMM Manager
    Length of product use: Free Trial
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Effective and efficient customer support software

    Date: Jul 22 2020

    Summary: Perfect and complete communication system.
    Very intuitive interface. User friendly software. Awesome customer service platform ,easy to use. Everything is available in one system. Personalized customer service. Seamlessly integration.

    Positive: Dixa helps in supporting customers. It works fastly, effectively and efficiently. Helps in building better relationships with our customers. Also provide training to our new teammates. Real time conversations to increase loyalty. Full featured phone systems. Convert visitors into customers. Drag and drop feature saves time. Powerful design. When we have to manage more than one team it's very helpful.

    Negative: The best part is it provides training to our new teammates. It's pretty good software.

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