Alternatives to Helios CX

Although clinical health is essential, better outcomes require a higher level of care. HELIOS provides a 360deg view that encompasses all aspects of a member’s health. The care team can collaborate to determine the best interventions and reduce avoidable readmissions by using a holistic view of the member. VirtualHealth's HELIOS platform allows for unparalleled collaboration and coordination between the member and their care team. It also provides visibility across the entire healthcare organization. Our clients can achieve more than traditional care management by connecting their entire care team to one integrated ecosystem. This allows them to drive greater efficiency, transparency and cost reduction.

Suppportbench is a business-to-business (B2B) customer support platform and unlike everyone else, is scalable and affordable with features you expect to pay 5x for. Supportbench is not your typical ticketing system with suite of disjointed products but was created to be one seamless solution handling all business-critical functions with a support team that other companies on this list envy 😉 We make business to business relationships simple and easy to manage so you can effortlessly grow yours. We are razor focused in helping teams that have to support other businesses (B2B) in helping to manage all of the complexities that arise when supporting these high volume environments. Supportbench provides enterprise-level tools that allow mid-sized businesses to help retain more customers, automate more, while saving costs. Features include customizable surveys including NPS and CSAT, seamless integrations to CRMs like Salesforce, real time analytics, built in scheduling tools, knowledge base, support ticketing system, agent and team scorecards, customer success health scoring, adaptive response times and much more. Our reviews SAY IT ALL ..🎤.

Helios serves as a Docker orchestration platform designed for the deployment and management of containers across a wide array of servers. It offers both an HTTP API and a command-line interface, enabling users to interact seamlessly with the servers that host their containers. In addition, Helios maintains a record of significant events within your cluster, capturing details such as deployments, restarts, and version updates. The binary version of Helios is specifically compiled for Ubuntu 14.04.1 LTS, though it is also compatible with any platform that supports at least Java 8 and a current version of Maven 3. Users can utilize helios-solo to set up a local environment featuring both a Helios master and agent. Helios adopts a pragmatic approach; while it may not aim to address every problem at once, it is committed to delivering solid performance with the features it currently offers. Consequently, certain functionalities, like resource limits and dynamic scheduling, are not yet implemented. At this stage, the focus is primarily on solidifying CI/CD use cases and the related tools, but there are plans to eventually incorporate dynamic scheduling, composite jobs, and other advanced features in the future. The evolution of Helios reflects its dedication to continuous improvement and responsiveness to user needs.

Introducing Userback, the leading user research platform tailored for small teams dedicated to gaining deep insights into user behaviors and enhancing product development. Userback provides the tools to capture feedback in a visually enriched format, along with metadata, to offer a profound understanding of user sentiment and actions through in-app surveys such as NPS, CES, and CSAT metrics. With Userback, you can enrich feedback context by diving into detailed session replays. Effortlessly segment users and monitor their interactions right from the point of login. With the ability to target specific user segments for personalized surveys, you can gain a comprehensive overview of user experiences from initial trial to potential churn. Elevate your brand image through customized feature portals, public roadmaps, and a centralized feedback hub that not only streamlines processes but also significantly boosts closure rates. Worried about coding? No problem at all! Start your journey promptly with a user-friendly browser extension, designed for internal quality assurance and meticulous bug tracking.

Enhance the efficiency of your clinic operations with OmniHelio's innovative task management platform. Helio is specifically crafted to eradicate administrative disarray. Our unified system converts fragmented communication methods into structured, trackable workflows utilizing intelligent tasking and automated ticket generation. Staff members are empowered to prioritize, delegate, and oversee both patient and third-party requests while having access to comprehensive interaction records across various channels such as voice, SMS, email, and chat. Automation driven by AI takes care of routine responsibilities, including managing appointments, processing prescription refills, delivering test results, and addressing basic patient questions, allowing your team to focus on more complex aspects of patient care. With real-time dashboards, you gain insights into key performance indicators and response times. Additionally, Helio’s secure EMR integration and adherence to HIPAA regulations guarantee that enhanced operational efficiency does not compromise patient privacy or the quality of care provided. In this way, clinics can improve patient experience while maintaining a high standard of service.

HELIO is a browser-based Human-Machine Interface (HMI) development tool that offers user-friendly templates for creating professional-looking interfaces customized to match your brand. No design experience? No problem! With HELIO, you can easily customize colors, functionalities, and layouts for any device, from mobile phones to large displays. HELIO also supports rapid prototyping, allowing you to create industrial HMIs that utilize real-time machine data. --Streamlined User Experience Design: HELIO provides pre-built, high-quality templates that effectively manage user experience, saving you valuable time and resources. --Responsive and Flexible: Our stable framework ensures that your HMIs adapt seamlessly to any screen size, providing an excellent user experience across all devices. --Fast and Intuitive Editing: HELIO's HMI editor allows you to customize designs quickly and easily, even if you lack extensive design experience. Contact us to leverage our expertise in developing intuitive HMIs for your industrial automation systems.

Helios Version 12 is an advanced POS (Point-of-Sale) software specifically designed for salons, compatible with Microsoft Windows. This program empowers salon owners to have complete oversight of their sales and inventory management while facilitating a user-friendly checkout experience for customers. While many salon software solutions boast of enhancing productivity, boosting accuracy, and offering better business control, they often come with high initial expenses and extensive training needs. In contrast, Helios 12 eliminates these obstacles by providing an economical and user-friendly software option. This makes it an ideal choice for salon owners looking for an efficient way to manage their operations without the burden of steep costs or complicated training.

Conventional weather forecasting often fails to accurately predict atmospheric events on the ground, leaving a significant gap in reliable information. Helios weather analytics effectively address this issue by providing rapid and precise local ground weather insights, allowing organizations that depend on location-specific data to make informed real-time decisions for their operations. Developed by L3Harris, the Helios environmental intelligence platform offers crucial details about hyperlocal weather conditions that are frequently overlooked by traditional weather services. Utilizing advanced Artificial Intelligence (AI), Helios identifies weather occurrences and their impacts on essential ground infrastructures through an extensive network of terrestrial cameras. This timely and specific information is vital for organizations whose decisions are influenced by changing weather conditions. The platform is built on a scalable cloud AI processing system that facilitates effective imagery management, while also offering an open API and web application for seamless content delivery. By ensuring access to hyperlocal weather data, Helios empowers users to better protect their interests and respond swiftly to environmental changes.

Enhance quality, boost efficiency, and lower expenses with a premier SaaS platform that seamlessly incorporates world-class global IP support services. Our solution encompasses docketing, filing, maintenance, and portfolio analytics available via a convenient monthly subscription. HeliosComplete™ simplifies the process of onboarding, monitoring, executing, and reporting across all facets of your IP operations. We begin by importing your portfolio, ensuring data accuracy through a combination of online database checks and meticulous human review conducted by our team of IP experts. This guarantees that all of your information is not only precise but also comprehensive, covering bibliographic fields, family relationships, priorities, assignments, due dates, and maintenance fees. Whether you’re looking to enhance the capabilities of your existing IP team or implement new systems and support services, HeliosComplete™ provides a customizable approach to elevate and streamline your current operations. With our platform, you can confidently manage your IP assets while focusing on your core business objectives.

Helios stands out as the ideal solution for the aerospace industry and is equally advantageous for various mechanical sectors, including machining, bar turning, assembly, and turning-milling. This ERP system effectively addresses the challenges faced by the aerospace field, such as order management, production control, electronic data interchange, and quality assurance, all while striving to enhance production efficiency. With features like development sheets, subcontractor and supplier approvals, and certifications, Helios guarantees complete traceability throughout the supply chain and manufacturing processes. The shift towards paperless documentation offers numerous benefits as it eliminates the need for physical materials. Beyond saving on direct printing costs, this transition enhances security, reliability, and management of workflow processes. In today’s fast-paced environment, it is crucial to utilize efficient and straightforward tools that allow for quick verification and analysis of information, empowering decision-makers to act promptly without requiring extensive technical expertise. Adopting such intuitive systems can significantly streamline operations and improve overall productivity within the organization.

MX empowers financial institutions and fintech companies to leverage their data in a way that allows them to excel in a swiftly changing sector. Our innovative solutions facilitate the rapid and straightforward collection, enhancement, analysis, presentation, and application of financial data for our clients. By placing a user’s data front and center, MX transforms it into clear, unified, and engaging visual representations. Consequently, users become more engaged and involved with your digital banking offerings. The Helios cross-platform framework equips MX clients with the capability to deliver mobile banking services across various platforms and devices, all constructed from a single C++ codebase. This significantly reduces maintenance expenses and fosters a more agile development approach, ultimately enhancing the overall user experience in digital banking. With these advancements, financial institutions can stay ahead of the curve and better meet the demands of their customers.

Tailored Payment Solutions for Your Distinctive Business. With access to a network of 25 banks and cutting-edge payment technology, Helios Payments can create an ideal payment solution specifically for your unique business. Just like you, your business stands out and requires a processing solution that caters to its individual needs—featuring competitive rates and tools aimed at fostering growth and profitability. Helios Payments collaborates with reputable banks across the US and EU, granting you a variety of options to secure the most advantageous rates and payment processing solutions. Our commitment to your success drives us to passionately support the growth and profitability of our clients. Our dedicated agents tirelessly seek out the best processing solutions, carefully choosing the right bank, plan, point of sale system, and back-office software to maximize your savings and business potential. Ultimately, we believe that by focusing on your unique requirements, we can help elevate your business to new heights.

Introducing a comprehensive online tool tailored for solar industry professionals that has the capability to transform your proposal creation workflow entirely. With an advanced 3D design engine, reliable energy yield simulations, a thorough financial calculator, and an intuitive drag-and-drop proposal editor, HelioScope enables swift and efficient responses to client inquiries. The platform offers a variety of features including 3D modeling, quick proposal generation, trustworthy simulations, limitless design options, real-time support, single line diagrams, automated CAD exports, one-click sharing, compatibility for systems up to 5 MW, an extensive library of 45,000 components, and global weather coverage along with pan file support. Additionally, HelioScope ensures that solar professionals can efficiently manage their projects while maintaining high standards of accuracy and reliability.

Helios equips security teams with contextual and actionable insights during runtime, greatly alleviating alert fatigue by offering immediate visibility into application behavior. Our platform delivers detailed insights into the vulnerable software components currently in use and the data flows associated with them, providing a comprehensive evaluation of your risk profile. By focusing on your application's specific context, teams can effectively prioritize fixes, ensuring that valuable development time is used efficiently to address the most critical attack surfaces. With a clear understanding of the applicative context, security teams can accurately assess which vulnerabilities truly necessitate remediation. This clarity eliminates the need for persuading the development team about the legitimacy of a vulnerability, streamlining the response process and enhancing overall security. Moreover, this approach fosters collaboration between security and development teams, ultimately leading to a more robust security posture.

Helios Data employs a distinctive algorithmic governance strategy that utilizes secure enclave technology safeguarded by digital contracts, monitored by algorithmic "fingerprints," to facilitate safe and efficient data analysis and processing. This innovative approach enables businesses that handle personal or sensitive information, along with their analytical partners, to safely resume and expand their data-driven analytical and monetization efforts in a cost-effective manner. By significantly reducing the risks associated with data sharing and usage, companies can also lower their expenses related to data monetization, all while enhancing the value derived from their enterprise's personal and sensitive data assets. This method revitalizes business models and uncovers new revenue opportunities that may have been stifled due to concerns over data protection and privacy. Additionally, the technology of digital contract governance introduces accuracy and real-time enforcement to what would typically be passive legal agreements or data processing contracts. The implementation of "confidential compute" secure enclave technology provides a robust guarantee of data-in-use protection, ensuring that no information can be leaked, lost, exposed, misused, or misdirected, thus bolstering trust in data handling practices. Overall, Helios Data's approach not only enhances security but also empowers organizations to harness their data’s full potential.

The diversion of controlled substances can occur at any point within the pharmaceutical supply chain, with a significant prevalence in hospital pharmacies and healthcare settings. HelioMetrics Healthcare Rx Drug Diversion Analytics Software is designed to enhance the detection of drug diversion activities, streamline investigations, and minimize the financial repercussions associated with such diversions in the healthcare sector. Headlines frequently highlight the ongoing "opioid epidemic," showcasing widespread issues of healthcare professionals and pharmacists misappropriating these and other medications. In extreme instances, the actions of some healthcare workers have led to serious public health threats, including concerns regarding HIV and Hepatitis C transmission. Numerous cases have escalated into legal disputes, resulting in hospitals facing extensive lawsuits from former patients affected by this situation. Additionally, the consequences are compounded by significant fines imposed by the DEA, underscoring the gravity of the situation. The dangers posed by drug diversion extend beyond patient safety, presenting substantial financial challenges for healthcare organizations and necessitating immediate attention and action.

Movate provides end-to-end customer clustering, deeper insights into customer sentiments and buying behavior, and customer satisfaction-levels to help drive business success. Other offerings include Churn Analytics and CX Improvements (CSAT/NPS), Operational Excellence, Productivity improvement, and Churn Analytics. Our platform, powered by AI, helps brands understand the details of customer lifecycles. Data from diverse sources is analyzed and filtered to provide service providers with actionable insights. They are useful in analyzing customer churn and buying patterns, CX improvements (CSAT, NPS), customer sentiments, and satisfaction levels. This data is now available to brands and organizations. They can make changes in many areas of their business. These insights are applicable across all business functions. The platform uses a variety data sets, including customer satisfaction data, support logs data, and buying patterns in terms recency, frequency, as well as monetary values.

Proactive management of customer experience is essential for anticipating churn and identifying dissatisfaction to facilitate timely interventions. Cliezen offers a cutting-edge B2B software solution designed to measure client experience and satisfaction in real-time. By deploying concise and dynamic feedback forms to your customers, we equip management with valuable insights into their preferences, needs, and overall experiences. Utilize Cliezen to elevate client satisfaction, improve business performance, and enhance profitability. Evaluating customer satisfaction and experience is vital for maintaining and expanding your company's repeat business. Cliezen is particularly adept at measuring satisfaction levels, identifying the root causes of dissatisfaction, and suggesting improvements to the customer experience. Our advanced AI engine curates from over 350 academically validated questions, tailoring them to fit various industries, respondent roles, and the unique dynamics of B2B relationships, while automating the survey process seamlessly. With Cliezen, you can streamline your feedback collection and access real-time insights continuously throughout the year, enabling proactive measures to elevate your client relationships. This ongoing engagement ensures that your business remains responsive and aligned with client expectations.

Streamline your data protection strategies by removing outdated backup silos, enabling efficient safeguarding of virtual, physical, and cloud workloads alongside ensuring rapid recovery. By processing data where it resides and utilizing applications to extract insights, you can enhance your operational efficiency. Protect your organization from advanced ransomware threats through a comprehensive data security framework, as relying on numerous single-purpose tools for disparate silos increases vulnerability. Cohesity boosts cyber resilience and addresses extensive data fragmentation by centralizing information within a singular hyper-scale platform. Transform your data centers by unifying backups, archives, file shares, object stores, and data utilized in analytics and development/testing processes. Our innovative solution for these issues is Cohesity Helios, a unified next-generation data management platform that delivers a variety of services. With our next-gen approach, managing your data becomes simpler and more efficient, all while adapting to the continuous growth of your data landscape. This unification not only enhances operational efficiency but also fortifies your defenses against evolving cyber threats.

CustomerGauge helps B2B businesses leverage customer feedback and behaviors to align business initiatives and improve account retention. It also helps increase revenue growth through up-sells and cross-sells. CustomerGauge Account Experience™, a platform that allows B2B companies monitor account engagement and collect feedback from key stakeholders. It also allows them to segment real-time results into custom dashboards and map feedback to changes to NPS score and revenue. Users can track engagement through custom and native integrations. This includes how often key stakeholders answer customer survey questions, submit support tickets and open marketing emails. The CustomerGauge Account Expert™ platform also has the ability to set KPI targets to close the feedback loop, identify accounts at high risk of churning and forecast the revenue impact from changes in NPS score. Get a demo today.

Relying solely on surveys may not provide a comprehensive understanding of your customers' decision-making processes. Our conversational AI enhances your Voice of the Customer (VOC) initiatives while addressing the limitations inherent in traditional surveys. LUCI, the AI engine we developed, facilitates engaging, real-time discussions with customers, yielding rich qualitative insights that can be analyzed on a larger scale. By inviting customers to interact with LUCI after key moments, such as following purchases, during customer service engagements, or at renewal and churn points, you can uncover underlying issues and new opportunities directly from the source. Worthix effectively aligns your customer experiences with metrics like share-of-wallet, loyalty, and churn, enabling you to boost revenue, minimize unnecessary expenditures, and mitigate the chances of strategic miscalculations. While enterprise-level organizations frequently employ AI for analyzing open-ended text responses, even the most advanced analytics tools are constrained by the specific answers you choose to solicit from your customers. Therefore, integrating conversational AI into your strategy can unlock deeper insights that surveys alone may overlook, ultimately leading to a more nuanced understanding of customer behavior.

Experience the quickest and most cost-effective cloud rendering service available. Effortlessly render your projects from 3DS Max or Blender using V-Ray, Corona, or Cycles in just a few clicks. Achieve results that are up to 100 times faster by leveraging the vast capabilities of the cloud. Say goodbye to long wait times and hello to immediate results, as we eliminate priorities and queues. Render entire animations in the time it typically takes to render a single frame, all while reducing your rendering costs by as much as three times. Our advanced workload scheduling and automated access to surplus cloud resources ensure that your rendering tasks are handled with unparalleled efficiency. For architectural visualizations, rely on Helio's Render Engine for speedy and dependable outcomes. We monitor your rendering processes closely and proactively address any issues, allowing you to concentrate on your creative work. Our support team is available through chat, email, or phone to assist you whenever you need help. Additionally, by optimizing the use of data centers globally, we not only enhance efficiency but also contribute to lowering emissions and electricity usage, proving that technology can be a partner in environmental sustainability, even extending to innovative projects like growing tomatoes through rendering initiatives.

Totango helps businesses transform customer success into a predictable engine for growth by connecting customer data, insights, and engagement across the entire lifecycle. Built for enterprises with evolving and multi-layered customer relationships, it simplifies managing complex hierarchies, product lines, and workflows. Real-time health scoring provides a complete picture of customer behavior, giving teams the clarity to act before risks become churn. With pre-built SuccessBLOCs, organizations can quickly launch best-practice frameworks and scale without slowing down. Automated digital touchpoints complement human-led interactions, ensuring customers consistently receive value regardless of segment. Totango’s campaign tools help teams reach the right users at the right moment with high-impact messaging. Leaders gain visibility into financial performance, trends, and operational efficiency through powerful analytics. The platform enables businesses to grow revenue, improve efficiency, and create meaningful, lasting customer outcomes.

SupportLogic is an AI-powered platform designed to improve enterprise support and customer success operations. Its Cognitive AI Cloud processes unstructured data across support channels—like email, chat, and voice—to surface real-time insights around sentiment, urgency, churn risk, and product feedback. These insights drive a suite of AI agents that help with smart case routing, summarization, escalation prevention, coaching, and account health monitoring. The platform integrates directly with CRMs like Salesforce and Zendesk and tools like Slack and Snowflake—amplifying existing systems without disruption. With enterprise-grade security and compliance, SupportLogic helps global teams cut escalations, streamline operations, and improve customer experience.

Hello Customer is an end-to-end customer feedback management platform. It allows you to collect, analyse, and respond to customer feedback in real time. You can create customer satisfaction surveys using NPS, CSAT, CES or CES. Our AI engine ISAAC allows you to instantly see where your product is doing well and where it needs improvement.

The way clients perceive your organization during each interaction, particularly in critical moments, significantly shapes their overall sentiment towards you. Engaging in active listening throughout the customer journey allows for a profound comprehension of your clients' needs and enhances your capability to respond effectively. Undoubtedly, assessing the customer experience stands as the foundational element in executing effective business strategies. It is widely acknowledged that a satisfied customer is the cornerstone of loyalty. We assist organizations throughout every phase of project execution, beginning with design and extending to the analysis of outcomes. This includes the comprehensive creation of customer survey methodologies or voice of the customer programs. We ensure continuous data collection from the identified target audience and craft detailed reports and dashboards that facilitate informed decision-making at all organizational levels. Additionally, we implement a systematic feedback loop strategy, which encompasses post-survey engagement with clients, including strategic design and manager training, ensuring that your organization remains responsive and in tune with customer expectations. By fostering this cycle of feedback and improvement, we contribute to a culture of customer-centricity that can elevate overall satisfaction and loyalty.

Opin is a platform designed to gather customer feedback and insights, specifically tailored for SaaS and ecommerce teams to effectively capture valuable feedback and convert it into straightforward, actionable insights. Teams are enabled to gather NPS, CSAT, CES, and targeted micro-surveys during crucial moments like post-checkout, in-app actions, or through email outreach. Leveraging AI, Opin analyzes qualitative feedback, uncovers recurring themes, identifies potential churn risks, and reveals opportunities for growth—all without the need for manual tagging or cumbersome spreadsheet management. Featuring an easy setup, adaptable survey triggers, and real-time dashboards, Opin empowers teams to comprehend customer behavior and respond swiftly to what truly matters. This platform is designed for teams that prioritize meaningful insights over superficial metrics, ensuring a focus on genuine customer engagement and satisfaction. Ultimately, Opin streamlines the feedback process to enhance decision-making and drive business success.

involve.ai offers a user-friendly, no-code solution designed to consolidate all your scattered customer data into a comprehensive early warning dashboard. This platform allows you to grow your business effectively without the need to hire numerous new Customer Success Managers or data analysts. By merging all your fragmented information, you gain complete visibility into your customer interactions, enabling you to enhance their experience as you scale. The system provides tailored action suggestions throughout the customer journey, helping you determine which clients to focus on daily in order to adopt a proactive approach. Furthermore, the sentiment analysis feature yields precise insights into customer health, aiding in the early detection of churn risks and opportunities for upselling or cross-selling before they arise. Additionally, leveraging historical data enables you to establish recommended segmentation and benchmarking, which helps in identifying critical leading indicators for your business's success. This comprehensive approach ensures that you stay ahead in understanding and meeting your customers' needs.

Equip your team with essential resources to elevate customer satisfaction levels. Establish a set of questions, organize surveys, and gather feedback via SMS or email, while utilizing NPS dashboards to directly capture customer satisfaction data from your website and mobile applications. Analyze real-time CSAT and NPS metrics to enhance the overall customer experience. Streamline routine processes such as sending reminders and payment updates, while facilitating digital communication to foster engagement and maintain strong relationships with customers, vendors, and employees alike. Create your online surveys in just a few minutes, ensuring accessibility across all devices. Observe survey outcomes in a graphical format and in real-time. Customize your survey questions, schedule the surveys, and receive feedback through SMS, email, and mobile platforms while reviewing CSAT and NPS data on dynamic dashboards. CHI® Express provides you with the tools to assess customer experience, CSAT, and NPS metrics as they evolve. Transform your ideas into survey questions by determining the type of data you need and selecting the relevant question format. This approach not only improves engagement but also provides invaluable insights into customer preferences and behaviors.

Encompass-CX provides a flexible B2B customer experience management solution designed to gather, evaluate, and interpret all interactions throughout a client's journey to assess customer well-being. By analyzing these interactions, we offer insights into your accounts, products, and services, enabling you to enhance customer engagement and create a unique client experience that goes beyond mere satisfaction. With our cloud-based dashboard, you can gain a comprehensive view of customer data and share it with relevant stakeholders. This approach not only drives revenue growth but also helps identify opportunities for cross-selling, minimizes churn, and transforms at-risk clients into loyal advocates for your brand. It is essential to exceed customer expectations regarding the quality of your products and services. Encompass-CX compiles various post-sale data points, including service metrics, support tickets, onboarding evaluations, and email communications, to deliver a clear understanding of a company’s accounts. Effectively measuring client experiences is an invaluable strategy for fostering growth within any organization, ultimately leading to a more engaged and satisfied customer base. By leveraging these insights, businesses can adapt their strategies to better meet the evolving needs of their clients.

Klarion is an advanced platform that leverages artificial intelligence to convert unprocessed customer feedback from various channels, such as support tickets, surveys, and reviews, into prioritized insights that can be acted upon. Instead of merely highlighting keywords or general topics, it delves deeper to reveal the root causes of customer dissatisfaction and illustrates their effects on crucial metrics like retention, reputation, and financial performance. Furthermore, Klarion facilitates the assignment of resolution tasks to the right team members, monitors the progress of these tasks, and ensures that issues do not reappear. This system allows businesses to identify persistent challenges throughout the entire customer journey, which spans from sales to support, encouraging collaboration among diverse teams to focus on the most critical issues and enabling informed decision-making to enhance customer experiences. By automating the process of feedback analysis, Klarion significantly accelerates the identification of underlying problems, helping organizations to enhance customer loyalty and minimize churn while promoting a culture of continuous improvement. Ultimately, this transformation in feedback handling not only streamlines operations but also fosters a more responsive and customer-centric business environment.

SmileBack® stands out as the sole customer feedback platform meticulously crafted for Managed Service Providers (MSPs), concentrating solely on enhancing customer satisfaction. By obtaining immediate feedback, you can conserve time, refine your services, and elevate your clients' overall experience. Gain insights into your customers' perceptions of your offerings through a feedback system that prioritizes Customer Satisfaction (CSAT) and Net Promoter Score (NPS). With both quantitative and qualitative insights at your disposal, you will be empowered to leverage data to boost operational efficiency, retain a larger customer base, and broaden your business's scope. By systematically gathering and examining survey responses, you can elevate service quality and streamline operations. Quickly pinpoint service shortcomings and replicate effective processes by recognizing both challenges and successes experienced by customers. The integration with your current systems is seamless, allowing for the automation of repetitive tasks. SmileBack® is designed to easily fit into your daily operations, minimizing obstacles and paving the way for your success while enhancing your understanding of customer needs. This holistic approach ensures that you are always in tune with your clients, fostering stronger relationships and loyalty.

For more than ten years, we have been customizing customer experience (CX) strategies that resonate with audiences, enhance profitability, streamline operations, and cultivate positive organizational cultures. We recognize that customer needs and expectations are in a constant state of flux, which is why our dedication to excellence extends well beyond mere implementation. The success of our CX programs is driven by a commitment to continuous enhancement, leading to innovative initiatives that consistently delight customers time after time. Our comprehensive array of supplementary metrics complements the Net Promoter Score (NPS), offering a well-rounded, actionable perspective on customer sentiment and the overall perception of your brand, products, and services. We have the ability to promptly identify customers who may be at risk of disconnecting from your brand. Additionally, we equip your team with the tools needed to engage these 'at-risk' customers, enabling you to retain them and protect your brand's reputation from potential harm. Ultimately, our approach not only fosters loyalty but also cultivates a deeper connection between your brand and its customers.

Establishing and maintaining robust customer relationships is essential for enhancing customer retention and reducing acquisition costs. Kilterly plays a pivotal role in facilitating the development of enduring customer connections. Our advanced data analysis engine identifies engaged customers, those who are indifferent, and those at risk of leaving. We have crafted a proprietary survey tool tailored for customer success, which features an innovative method for gauging customer sentiment through their feedback. We empower you to routinely and discreetly assess how likely your customers are to recommend your business or product by measuring Net Promoter Score (NPS). Additionally, Kilterly offers automated communication capabilities that enable you to design campaigns and manage tasks, elevating both the onboarding process and ongoing customer relationship nurturing. Our platform provides the flexibility to select specific customer segments to engage with at the most opportune moments, utilizing various segmentation criteria. You can effectively structure your team’s workflow to ensure that every customer interaction is meaningful and impactful. Consequently, Kilterly not only enhances your understanding of customer needs but also equips you with the tools to respond proactively to them.

Get insights into the most important touchpoints in the customer journey. Take the necessary actions to improve customer satisfaction. To identify potential bottlenecks and improve customer service, measure every interaction with customers. Measuring the willingness of customers and colleagues to recommend your products or services. Identify the most pressing issues and prioritize your actions. You can measure the ease of your product or service experience. Identify the frictions and make it easy. Customers feel different every step of their journey. It is not enough to get feedback once a month. You can identify the most affected touchpoints easily if you collect feedback after each transaction. You can use text analysis to analyze the open-ended feedback from that touchpoint and discover the reason behind friction.

Eclipse AI serves as an easily integrated AI solution designed to identify risk factors associated with customer attrition. By enabling users to input voice-of-customer data from various sources such as surveys, reviews, chat logs, and phone conversations, Eclipse AI analyzes this information. It subsequently produces actionable strategies aimed at mitigating the risks of customer churn, leveraging both the analyzed data and established industry best practices. This innovative tool not only helps in retaining customers but also enhances overall customer satisfaction through targeted interventions.

Develop a tailored feedback application designed to gather insights and surveys from customers, patients, and employees alike. Select from an array of optimal feedback forms and templates readily available. This software will function seamlessly as a feedback app for both Android and iOS platforms. FellaFeeds stands out as a versatile feedback application compatible with multiple devices, enabling the collection of feedback through various means, including Kiosks, iPhones, iPads, Android tablets, and smartphones. It facilitates feedback collection via online survey links and embedded surveys, while also providing assistance in crafting Email and SMS surveys that can be dispatched through APIs. Additionally, FellaFeeds allows users to distribute surveys incorporating the Net Promoter Score (NPS) question, and users can promptly view updated NPS scores on their dashboard, complete with comprehensive NPS and Customer Satisfaction Score (CSAT) reports. The Customer Satisfaction Score (CSAT) serves as a simple yet effective tool for gauging customer contentment following interactions with a business or service. Furthermore, FellaFeeds provides fully customizable surveys, incorporating various formats such as Matrix, Emoticons, Sliders, and more, making it an ideal choice for organizations seeking to enhance their feedback collection processes. By utilizing such advanced features, businesses can gain deeper insights into their performance and areas for improvement.

Software crafted for collaborative operations facilitates the automation of customer insights reporting and the seamless transfer of cases to internal teams. It enhances organizational focus on critical, recurring user challenges while enabling the creation of tailored dashboards for specific types of issues. Gather all relevant cases and contextual data related to any problem faced by customers, allowing teams to work collaboratively from a unified interface to resolve issues efficiently. Evaluate customer sentiment on particular topics and move beyond traditional metrics like NPS and CSAT to assign monetary value to specific issues. Thematic insights aid in addressing ongoing customer problems more swiftly, enabling you to quickly group cases that exemplify any issue needing resolution. OmniPanel integrates information from your support system and associated data sources to streamline your operations, ensuring you never have to recreate the same report again. Customize customer experience dashboards targeting the unique challenges of your organization, allowing them to operate automatically without further intervention. Say goodbye to the monotonous task of tracking warranty claims, production errors, missing items, or other customer obstacles, as this solution simplifies the process significantly. Additionally, by harnessing these tools, teams can enhance their response times and improve overall customer satisfaction.

Emotics is an advanced emotion analytics platform that interprets text data from customer and employee feedback to deliver actionable business insights. By categorizing emotions and themes into strengths, weaknesses, opportunities, and threats, Emotics allows organizations to adopt a strategic perspective on their customer and employee experiences. It automatically generates benchmarks that provide insights into how businesses stack up against competitors while highlighting specific areas of customer experience that require enhancement or optimization. Additionally, the platform offers a proactive warning system for emotions that may trigger significant actions, helping to identify the underlying causes of emotional responses. With the ability to gauge the intensity of emotions through eight distinct emotion indexes and 24 different emotions, it effectively pinpoints which emotional factors are influencing perceptions of customer experience in either a positive or negative way. Furthermore, Emotics facilitates a comprehensive view of the customer by integrating with various tools, including NPS, CSAT, product reviews, social media data, and platforms like SurveyMonkey and Zendesk. By going beyond traditional sentiment analysis and enhancing the capabilities of NPS, Emotics positions itself as an essential tool for understanding and improving customer perception and engagement. Ultimately, the platform empowers businesses to make informed decisions backed by deep emotional insights.

Customer experience insights can be found in every interaction with your company. Unstructured feedback is received in all communication channels, including phone calls, chat sessions and emails. Topbox's omnichannel analysis platform allows companies to quickly identify issues that can impact sales, customer satisfaction, product costs, and customer churn. Topbox's powerful aggregation and normalization, redactions, sentiment analysis, rule based and AI-driven class models provide actionable insights for clients without the need for expensive professional services. Topbox will help you unlock the insights in your customer interactions with Topbox.

Companies from many industries can use zenloop to collect, group, and analyze customer feedback received through different channels. The experience management platform automatically generates tailored and individual strategies to retain customers who are satisfied and to win back churning ones after analysing the feedback. zenloop helps companies identify growth drivers and pitfalls in their customer journey and turn satisfied customers into brand advocates and minimize revenue loss from churning clients.

Experience unified analytics for customer feedback tailored for the fastest growing companies globally. With Chattermill, you can secure a competitive advantage by consolidating, evaluating, and interpreting customer feedback in real-time. Bring together every feedback channel and customer interaction seamlessly into a user-friendly, collaborative platform. Leverage innovative AI technology for theme and sentiment analysis to understand customer emotions towards your product, track emerging trends, and recognize the factors that encourage customer loyalty. By filtering and deciphering the deeper meanings in your data, you can quickly assess the elements influencing customer experience. Additionally, analyze the signals in customer feedback to pinpoint and forecast potential opportunities that can enhance revenue, foster advocacy, and improve retention across all customer touchpoints, ensuring your business remains agile and responsive to evolving needs.

Medallia allows users to engage in thoughtful and systematic ways through targeted surveys that are both digital and traditional. Our easy-to-implement survey solutions will ensure that you are gathering relevant and actionable data to make measurable customer impacts. Medallia's AI technology uses machine-learning to analyze structured and unstructured customer survey data. It can uncover sentiment, predict behavior, identify commonalities, and recommend actions to improve customer experiences. Create the most effective surveys to improve customer journeys. You can quickly manage innovation and change in every aspect of your experience management program, from design to emails, questions, and translations. Medallia surveys enable you to

Clarivate Customer Experience (CX) Services, previously known as CustomersFirst Now, operates on the fundamental belief that placing customers at the core of a business is essential for achieving operational and financial success. We assist organizations in prioritizing their customers with an urgent approach, recognizing that every interaction is a chance to either impress or let down a customer; thus, understanding what resonates with them is crucial for success. Companies in both B2B and B2C sectors that implement our program experience enhanced revenue, improved retention rates, and better profit margins. Through our established, data-driven methodology, we help you uncover the primary causes of customer churn and identify pain points, allowing you to create actionable strategies that lead to tangible financial and customer experience improvements. CFN Insight stands out as the premier provider of customer journey mapping software, offering unparalleled visualizations, reporting tools, action scorecards, dashboards, and insights to enhance your understanding of customer interactions and drive business growth. By focusing on these aspects, organizations can create a more customer-centric culture that not only meets but exceeds expectations.

Centriam efficiently transforms raw data into actionable insights at a low cost, helping you minimize customer churn and maximize upsell potential. Allow customer behavior and data to guide the timing and method of feedback collection. With Centriam, you can launch precisely tailored feedback campaigns that are activated by distinct customer interactions. By linking feedback to detailed customer profiles, you gain a comprehensive understanding of their challenges. Ensure that you address the most critical issues through targeted follow-up communications that are informed by both feedback and customer insights. Respond promptly to customer concerns in a manner that meets their expectations. Integrate Centriam with various data systems to establish feedback triggers that respond to customer actions and insights. Develop specific follow-up strategies that consider customer feedback, text analytics, and profile information, while also determining which customers require immediate attention. By prioritizing follow-ups, you can enhance customer satisfaction and improve overall engagement. This strategic approach allows for a more connected and responsive relationship with your clientele.