Movate Description

Movate provides end-to-end customer clustering, deeper insights into customer sentiments and buying behavior, and customer satisfaction-levels to help drive business success. Other offerings include Churn Analytics and CX Improvements (CSAT/NPS), Operational Excellence, Productivity improvement, and Churn Analytics. Our platform, powered by AI, helps brands understand the details of customer lifecycles. Data from diverse sources is analyzed and filtered to provide service providers with actionable insights. They are useful in analyzing customer churn and buying patterns, CX improvements (CSAT, NPS), customer sentiments, and satisfaction levels. This data is now available to brands and organizations. They can make changes in many areas of their business. These insights are applicable across all business functions. The platform uses a variety data sets, including customer satisfaction data, support logs data, and buying patterns in terms recency, frequency, as well as monetary values.

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Company Details

Company:
Movate
Year Founded:
1996
Headquarters:
United States
Website:
www.movate.com
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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Webinars
Customer Support
Live Rep (24/7)

Movate Features and Options

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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