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Description

The diversion of controlled substances can occur at any point within the pharmaceutical supply chain, with a significant prevalence in hospital pharmacies and healthcare settings. HelioMetrics Healthcare Rx Drug Diversion Analytics Software is designed to enhance the detection of drug diversion activities, streamline investigations, and minimize the financial repercussions associated with such diversions in the healthcare sector. Headlines frequently highlight the ongoing "opioid epidemic," showcasing widespread issues of healthcare professionals and pharmacists misappropriating these and other medications. In extreme instances, the actions of some healthcare workers have led to serious public health threats, including concerns regarding HIV and Hepatitis C transmission. Numerous cases have escalated into legal disputes, resulting in hospitals facing extensive lawsuits from former patients affected by this situation. Additionally, the consequences are compounded by significant fines imposed by the DEA, underscoring the gravity of the situation. The dangers posed by drug diversion extend beyond patient safety, presenting substantial financial challenges for healthcare organizations and necessitating immediate attention and action.

Description

Helios serves as a platform focused on customer experience and account health, specifically tailored for B2B enterprises that require an efficient and ongoing method to gauge client sentiment. Through Helios, organizations can automate the distribution of transactional surveys, conduct NPS and CSAT initiatives, and gather insights at various points in the customer journey. The platform consolidates all feedback, assesses customer sentiments, and promptly identifies potential risks and opportunities. More than just a dashboard tool, Helios equips commercial and customer experience teams with actionable insights, enabling them to pinpoint at-risk accounts, grasp essential factors contributing to customer dissatisfaction, and recognize key moments where upselling or retention strategies can be effectively implemented. By utilizing Helios, businesses aim to minimize churn, enhance their relationships with clients, and expand revenue streams from their current customer base, ultimately fostering a healthier business ecosystem.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

EPIC HRMS
MEDITECH BCA
Oracle Health Population Health Management

Integrations

EPIC HRMS
MEDITECH BCA
Oracle Health Population Health Management

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

HelioMetrics

Country

United States

Website

heliometrics.net/solutions/healthcare-rx-drug-diversion-analytics-software/

Vendor Details

Company Name

Helios CX

Founded

2025

Country

Peru

Website

www.cxhelios.com

Product Features

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Alternatives

Alternatives

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