CHI Express Description
Give your team the tools they need to improve customer satisfaction. Ask questions, schedule surveys, and get feedback by SMS, Email, and NPS Dashboards. This tool captures customer satisfaction information from your website, mobile apps, SMS, or email notifications. To improve customer experience, you can review real-time CSAT & NPS metrics. Automating repetitive tasks such as sending reminders and payment information, and making communication via digital mediums can help to enhance engagement and maintain relationships with customers, vendors, and employees. In minutes, you can create your online survey. Reach your audience from any device. View survey results graphically or in real-time. You can create survey questions, schedule surveys, get feedback via SMS, Email, or mobile devices, and review CSAT and NPS in real time dashboards. CHI® Express allows you to measure CX and CSAT metrics in real time. Your ideas can be converted into survey questions. Identify the type of data you want and select the appropriate question type text.