SupportLogic Description

SupportLogic was designed for B2B support. It is simple to deploy and provides a significant return on your investment within a few weeks. SupportLogic integrates seamlessly with your existing systems of record as a cloud solution. The SupportLogic applications can be turned on immediately to start generating actionable insights. SupportLogic is a force multiplier for your CRM/ticketing systems, unlocking actionable insight from unstructured data around support interactions. SupportLogic is committed to security. SupportLogic ensures that your customer data is secure and protected, from your own private cloud deployment to strict security and privacy measures. Find cases that have breached SLAs or customer sentiments. You can create custom case lists using NLP signals such as predicted escalate.

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Company Details

Company:
SupportLogic
Year Founded:
2016
Headquarters:
United States
Website:
www.supportlogic.com

Media

SupportLogic Screenshot 1
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Product Details

Platforms
SaaS
Type of Training
Documentation
Live Online
Webinars
Videos
Customer Support
Phone Support
Online

SupportLogic Features and Options

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Artificial Intelligence Software

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

SupportLogic Lists