Five9 Integrations

Dialogflow by Google Cloud is a natural-language understanding platform that allows you to create and integrate a conversational interface into your mobile, web, or device. It also makes it easy for you to integrate a bot, interactive voice response system, or other type of user interface into your app, web, or mobile application. Dialogflow allows you to create new ways for customers to interact with your product. Dialogflow can analyze input from customers in multiple formats, including text and audio (such as voice or phone calls). Dialogflow can also respond to customers via text or synthetic speech. Dialogflow CX, ES offer virtual agent services for chatbots or contact centers. Agent Assist can be used to assist human agents in contact centers that have them. Agent Assist offers real-time suggestions to human agents, even while they are talking with customers.

Transform Your QA with the Speech Analytics Experts: CallFinder’s speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. Spend your valuable time coaching agents on what matters most to you and your customers.

boberdoo.com is a sophisticated software-as-a-service solution designed for the lead generation industry. boberdoo.com offers lead distribution software, call routing and Ping Tree software. It helps you track, route, bill, and bill all your web leads and phone calls from one platform. Additional features include live calls transfers, lead scoring, form building, internet lead routing, custom filtering options, data science, artificial intelligence for lead buying, feedback capture, ping post, intuitive reporting and SMS lead deliveries.

Zendesk helps you create exceptional customer experiences. Zendesk, a leading provider of software and solutions to improve customer relationships, empowers businesses to become more reliable, flexible, scalable, and adaptable. Zendesk's products include Support, an integrated customer service solution; Chat, chat, and messaging tool; Talk and call center software; Explore to analyze and report; Inbox, shared team mailbox; Guide, a knowledgebase and self-service solution; and Connect + Outbound to support proactive campaigns.

Dynamics 365 Business Central (formerly Microsoft Dynamics NAV), a comprehensive business management tool for small- to medium-sized businesses, streamlines your processes and makes smarter decisions. You can improve financial performance, track financial performance, and forecast accuracy, while still maintaining compliance and security. Maximize profitability by having an integrated view of all operations, including purchasing, manufacturing, inventory, warehouse management, and purchasing. Outlook allows you to manage the entire sales process, from start to finish, and provide exceptional customer service. Monitor your projects and plan with real-time metrics about resources, profitability, tasks and progress.

Grow is a full-stack, no-code business intelligence (BI), platform that empowers everyone within your organization to make data-driven decision. Any organization can connect to its data and discover insights by combining ETL, data warehouses, and visualization in one platform. Our unlimited-user license model allows everyone to access the answers they seek without having to wait for an analyst. Everyone can now make great decisions in real time to accelerate their growth. Plus: Unlimited Users - More than 100 Integrations - No SQL required (but still available for use) - BI Consultants Support - Simple ETL Dynamic Dashboards

Shelf is a secure central content library that can be used by your entire team. Shelf is a knowledge platform that offers the best search capabilities. Shelf is a knowledge base platform that helps teams become more productive and efficient through powerful search and document tag features, file sync, share, content analytics and many other features.

Sugar Sell (formerly SugarCRM), is a unique Customer Relationship Manager solution. It includes functionality that includes sales-force automation and customer support. Sugar Sell gives individuals and teams the freedom to focus on projects and interact with customers to make more sales. Sugar Sell is available to top brands. Get it today. Sugar Sell offers you what other customer management software solutions cannot: A guarantee of an exceptional user experience. In the PCMag's Business Choice Awards, Sugar was 4x a winner for customer satisfaction, reliability, and tech support. Our platform's real power lies in the stories it tells about your customers, your company, and the future of your company. It's the best customer experience tool to use if you want to empower all employees with the right information at the right time before they ask.

Chorus.ai, a conversation-intelligence platform, can help you increase the success of your sales team. Chorus.ai allows sales teams to record, summarize, analyze, and analyze customer meetings in order to identify opportunities and customer interest and improve meeting performance. Chorus.ai integrates with Salesforce Enterprise, leading online meeting and engagement platforms, and allows for easy collaboration. To increase your sales team's quota-sapping "A" players, capture and share their best talk tracks. Discover hidden insights from customer conversations that lead to closing deals.

Kustomer is a central customer service platform that allows your brand to provide exceptional customer experiences in today's customer-first world. All customer information is available on a single timeline. You can accept requests from anywhere and reply in one thread. A configurable interface to automate repetitive tasks. Kustomer is a company that makes customer service easy, personalized, and efficient. A holistic view of the customer allows you to speed up customer conversations and eliminate unnecessary questions. Agents can easily integrate customer activity and purchase history from all of your systems on the Kustomer timeline. This allows them to have data-driven, actionable conversations, without having to switch screens. Your customers and agents will have the ability to switch between channels during a conversation, allowing them to truly experience omnichannel communication. Agents will always have context to move conversations forward, regardless of whether they are communicating via email, chat, voice, or Facebook Messenger.

Dynamics 365, the next generation CRM and ERP application, can accelerate your business growth. Unify your data. Get predictive insights. Achieve amazing results. Make smarter decisions. You can take actions that will drive your business. Build stronger relationships. Increase productivity and performance. A single view of all customers. Find and nurture the right leads. Connected customer experiences. Keep up-to-date with market trends. Deliver positive customer experiences--faster. Optimize your resources and make technicians more efficient. Reduce operational costs. Redefine your traditional global financial management. Automate processes to improve efficiency. Reduce operational costs and financial complexities. Transform from reactive to proactive operations. Automate and simplify manufacturing and supply chain management. Maximize the lifespan of your assets. Unify your digital and physical commerce. Personal engagement is a way to build brand loyalty. Exceed customer expectations.

AI-driven speech recognition technology and voice authentication technology can transform customer engagement. Our 20-year history has been dedicated to ensuring that our partners are successful through collaboration. Our curiosity keeps us innovating for 20 more years. Our flexible speech-enabling technology allows you to create a solution that meets all your customers' needs, reliably and affordably. We do one thing well. Speech-enabling your applications is our specialty. Deliver great voice automation and interactions. LumenVox ASR/TTS can be used for simple commands or more complex questions. This will help you increase efficiency on both ends of the phone line. You won't ever repeat yourself. You will have the most flexibility in terms of capabilities, deployment, and monetization. LumenVox can help you create it if you can think of it. Our intuitive technology and toolsets make it easier to reduce time from development to deployment.

Salesforce helps sales teams improve their performance and reach their goals. Salesforce is the most widely used CRM in the world. Salesforce gives teams access to tools that enable them to grow their accounts and find new customers. They also allow them to close deals faster and from any location. Salesforce offers many features, including contact management, opportunity management and lead management, email integrations, reports and dashboards as well as sales forecasting, files sync-and-share, and reports and dashboards. You will spend less time looking at spreadsheets and more time managing your business. No software, no hardware, no hassle. In minutes, our simple setup assistant will streamline sales and answer customer questions. Connect data from sales, service, marketing to create seamless, personalized experiences for buyers. You can see a complete customer view, including their account, activity history, connections, and more. You can also pull in social data to get a deeper understanding of your customers.

1) Customer delight made super easy Manage conversations across multiple channels Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view. 2) Boost your agent productivity Cut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength. 3) Deliver seamless self-service Help customers help themselves by publishing a branded knowledge base and offering instant resolutions using AI-powered chatbots. 4) Stay on top of your CSAT goals Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals. Enable frictionless remote work for your support team 1) An intuitive and easy-to-use platform that does not require a complicated onboarding process 2) Cloud-based solution that empowers agents to work conveniently on their laptops or phones 3) 650+ cutting-edge applications that you can easily integrate with and build robust support workflows

Sunwave Health (Sunwave) drives healthy results for behavioral health and Substance Use Disorder treatment providers through a fully integrated solution that supports the entire treatment journey. Sunwave supports traditional capabilities provided by CRM, EMR, RCM, HR, and billing solutions. But we go father to ensure results. As the only 4th generation, fully integrated treatment journey platform, we drive results using complete analytics, on-demand intelligence, and intuitive reporting. There is a reason we are the highest rated in customer satisfaction.

One integrated business management suite that includes ERP/Financials CRM and ecommerce. It can be used by more than 20,000 customers. It has never been more important to be flexible. You have the control and visibility to make the right decisions now. NetSuite's flexibility allows you to scale up, spin-off, and adopt new business models quickly and easily. Your configurations and customizations are seamlessly migrated with every NetSuite upgrade. Your core business system is now your customer-facing commerce platform. It can be customized to meet customer needs and provides a pixel-perfect experience. The NetSuite user interface offers real-time analytics. The NetSuite user interface lets users know what to do and how they can help the business. Vital business data is available right from the system.

Revenue intelligence gives you powerful insight into customer interactions. Win more deals. Skyrocket rep success. Gain critical market intelligence. Replicate what your top reps do. Transform your team into quota-shattering super sellers. Stop deals stalling. Every deal should be on a track to closure. Every time, solidify the next steps. Listen to the raw voice of your market. You can be sure of success when you launch new initiatives. Your most successful sellers should be cloned. Data shows that the best reps are different from the rest. Your average sellers can become stars.

The cloud phone solution is natively designed for the Zoom platform. Modern user interface and enterprise-class features to simplify voice communications. Zoom administrator portal allows you to manage and provision users, as well as monitor call quality and usage. Globally distributed Zoom cloud platform provides secure HD Voice with enterprise-class reliability. You can easily make and receive calls, share content and participate in video meetings. You can also send chat messages using Zoom desktop or mobile apps. You can easily elevate phone calls to Zoom Meetings without having to ask participants to hang up or dial in to a separate conference bridge. Native apps for Windows, MacOS and Android are easy to use and maximize voice and video quality. There is an ever-growing number of countries that provide local phone numbers. Customers who want to simplify global telephony carrier management can port numbers to Zoom.

#1 Global Cloud Communication Platform & Collaboration Software for Enterprises. Fuze simplifies the complex task of managing your on-premises communication systems. Fuze offers superior voice quality and uptime via unmetered calling to more than 110 countries with over 50 operators, making it an ideal choice for businesses with a global footprint. We have more than 10 years experience working with customers all over the world and can help you create a roadmap to maximize your Fuze deployment. All-in-one software that seamlessly works across all devices and locations, providing a complete view of usage, engagement, productivity, and productivity throughout the organization. Modernize your communications with the #1 global platform for unified voice and HD video calling and conference, integrated chat, content sharing, contact center, and conferencing.

Digitize your workflows and they will love you for it. Your company will be more productive and your employees more engaged. ServiceNow makes work more enjoyable for employees. ServiceNow transforms old, manual ways to work into modern digital workflows so customers and employees get what they need when they need it. It's fast, simple, and easy. ServiceNow provides digital workflows that deliver great experiences and increase productivity for employees and enterprises. ServiceNow simplifies the complexity of work with a single enterprise cloud platform. The Now Platform: An intelligent, intuitive cloud platform that allows you to work smarter. You can choose from our workflows, or create your own apps. Our product portfolio is built on the Now Platform and delivers the IT, Employee, Customer, and Customer Workflows that matter. We also offer enterprise solutions to help you drive every aspect of your digital transformation. Get the amazing experiences you desire and unlock the productivity that you need. Now, native mobile capabilities are available for every day work across the enterprise.

With just 5 minutes of audio data, you can create clones voices. You can use that voice to create dynamic content quickly using the API or our authoring tool. Discover How AI Voices Can Scale with Resemble's low latency API and 44 kHz AI Voices. Create realistic text-to-speech AI voices with Resemble's voice cloning software.

AgencyBloc is a management platform for life and health insurance agencies that helps them grow and secure their business. It includes sales enablement, quoting, client and policy management, commissions processing, and more. AgencyBloc is your life and health insurance agency. It has all the features you need to manage your agency, communicate with prospects and clients, and grow your business from any location.

Empirix, a global provider of service automation automation that protects brand quality, is an Empirix solution provider. Cloud-native, flexible, open, and cloud-native by design best in class network visibility software and test automation software. Empirix is a trusted name in the field of service providers, equipment manufacturers, and enterprises around the globe. The most reliable and thorough vendor of IP communications services quality in the market They readily accepted Empirix results for solving inter-vendor issues.

A streamlined and optimized sales process is essential to survive and succeed in today’s mortgage market. Velocify®, a component of the ICE mortgage technology™ platform, automates sales to keep your team focused on activities that will drive more business. Your Salesforce sales team can streamline and enforce their unique sales process so that Salesforce admins and loan officers can concentrate on growing the business and closing more mortgages. Your Salesforce environment will immediately become a powerful sales prospecting, closing, reporting, and reporting engine. Are you ready to increase lead conversion rates by as much as 400%? You can retrieve mortgage leads from more than 1,400 integrated lead sources. Then, you can automatically distribute new leads and reassign existing leads, prioritize sales communications and create custom sales workflows to ensure that all leads are taken care of. You can respond faster to high-priority leads and sell smarter to close more loans.

Botsplash, a B2B, multi-channel conversation platform, connects businesses with their customers through a single web-based platform. Botsplash helps companies increase efficiency, generate more quality leads, and achieve higher sales. Our platform is powered by Machine Learning/NLP modules that allow for automated responses, routing and escalations, as well as live chat or SMS text. It is the perfect combination of live chat and automated bots.

ABBYY Timeline, a Process Intelligence platform, allows businesses to use the information within their systems to create a visual representation of their processes, analyze it in real-time to identify bottlenecks and predict future outcomes. This will allow them to make better decisions about technology investments. Today, the vast majority of process execution can be tracked, managed and completed through any number IT systems. This means that you have a complete record of all aspects of your processes. To create a complete view of the process execution, you only need the right tool. This is not possible with traditional business intelligence tools, dashboards, or reports. ABBYY Timeline can. This wealth of data can be used to uncover patterns and insights that will help you create better customer experiences and improve operational efficiency.

Daisee develops technology to give you deep insight into the behavioural, emotional, and commercial dynamics of your customers. Daisee automatically scores all customer interactions using a digital quality scorecard that is the first of its kind. This automatically identifies quality assurance issues that need human intervention in areas such as compliance, communication, and conduct. Daisee allows you to see beyond words and uncover the emotion deep within your interactions. It reveals what your customers really think, feel, and are saying. Daisee is software that can be easily deployed across any telephony system and can help organisations immediately create business value. Globally Daisee is available in Australia, New Zealand, and the USA.

AI assistant for customer-facing departments. Sapling works with messaging platforms and CRMs to assist agents in creating personalized responses. Managers can gain conversational insights that will help them coach and prepare their teams. Sapling offers functionality for autocomplete, spelling, grammar checking, as well as snippets/canned message/text expander. All services can be hosted on-premise or in the cloud to meet security and privacy requirements. The Grammar and Spelling APIs allow Sapling's language models to be integrated into custom applications and use-cases. Sapling Suggest pulls relevant answers from a team knowledge database and allows agents to respond faster to customer inquiries by clicking on the desired response. Instead of giving brittle, decision tree-based chatbots, empower agents.

MarketSharp, a web-based customer relationship management software solution, is easy to use and specifically designed for contractors, remodelers, home improvement professionals. MarketSharp's enterprise-level features, including task scheduling, project estimation, lead managing, and project management capabilities, make it easy to create satisfied customers who will refer others. It also makes it easier to close more profitable deals, increase production volume, and generate more qualified leads.

Logicbox provides a complete suite of cloud-based business management functions and modules that can be configured to automate and integrate the unique processes and workflows within a company. The features include account management, prospecting and CPQ, as well as production and invoicing. Inventory management for distribution, installation and service can also be managed by purchasing and invoicing. The admin tools allow you to create custom notifications, approvals and permissions. You can also access analytics and custom reporting.

Say goodbye to tedious spreadsheets, manual work and complicated software. Say hello to a smart WFM system that makes your life easier, your customer service better and your contacts more pleasant. Don't be frustrated by a WFM system that adds to your workload. Instead, look for one that makes planning easy. Injixo is a user-friendly, intuitive WFM solution for call center operators. It's designed to help you do more with less, while saving you time, money, and stress. Instead of waiting in lines to get support, enjoy real customer service that is worthy of the name. Injixo's support team and smart self service options offer excellent onboarding, training, advice, and support to assist you in your daily work. Instead of dealing with inefficient workforce management, automate and optimize your WFM from beginning to end.

Empower Customer Service Agents, Quality Managers, and Contact Center Managers to manage customer experience with a single platform that is built around flexible scorecards that adapts to the changing needs of your company. This platform allows you to make decisions about the best place to put your quality management resources. With dashboards that give you immediate feedback, engage and upskill your agents. To fill knowledge gaps, provide targeted training and coaching with a full-service LMS. Our team has a wealth of experience and continues to provide innovative quality management solutions. We are sensitive to your needs and can provide solutions that address the changing landscape of customer service. Scorebuddy brings about measurable and positive changes in contact centers around the world. Scorebuddy will need your contact information to contact you about our products or services.

MiaRec is a leading provider of conversational intelligence and automated QA for contact centers. MiaRec solutions offer a powerful combination of easy management, reliability, and rich functionality. MiaRec allows contact centers to do more with less so leaders spend less time looking for issues and spend more time solving them by modernizing workflows and surfacing valuable intelligence at scale. MiaRec's Conversational Analytics Platform not only records customer interactions compliantly and securely but enables contact centers to maximize efficiency and enhance the relationship between company and customer with state-of-the-art Voice AI and machine learning. MiaRec products help contact centers do more with less so leaders spend less time looking for issues and spend more time solving them. MiaRec customers improve agent productivity and contact center efficiency; increase customer satisfaction; increase agent agent and customer retention; and more.

AI-powered voice recognition technology and voice authentication technology can transform customer engagement. Flexible voice-enabled technology enables you to create a solution that addresses all your customers' needs, quickly and affordably. We do one thing well. Voice enablement for your apps is what we do. Deliver great voice automation and interactions. LumenVox ASR/TTS are both accurate and affordable. This will help you increase efficiency on both ends of the phone line. You won't be the same person twice. To serve all your customers, you can recognize multiple dialects using a single global language model. You have maximum flexibility in terms of capabilities, implementation, and monetization. LumenVox allows you to think of it and build it.

Software that allows you to close more calls. Balto helps you sell more, optimize your sales team and grow your business. Balto is the first live call guidance software. 1. 1. Balto is the first real time call guidance software. Balto, powered by AI, analyzes speech on both ends of a call and instantly delivers crucial information to reps who use Balto. 2. Dashboard Suite Balto, tracks all your calls. The ability to track conversations means that you have clear data about which reps say what they should, what questions they ask, and what value propositions they convert well. Balto includes a data studio that provides deeper insights into call strategy. 3. Always Optimizing Callers receive real-time guidance so they know what to say and can close more business.

The CRM of the Future with Automation at its Core. User-friendly. Designed and developed with user experience in mind. The layout is easy to understand. The contexts in which buttons and forms are placed make sense and are easy to understand. Modern Framework. Built from the ground up with a modern foundation. The latest security practices, speed optimizations, and scalable design are used. It's tough, fast, and current. For All Industries. Flexible and adaptable to any industry. Tested with financial industries such as Student Loan Consolidation and Debt Management. Client Portal. Client Portal. We offer a separate portal where clients can log in to receive updates. This portal syncs with the CRM and communicates directly to it for receipts, progress updates and uploading documents. Automation. Allow your employees to be guided and driven by the system.

INFOCU5 can be a complement to your existing team. We adapt to your business so that you only pay for what you actually use. Scalable, omnichannel support team. On-demand service and sales agents, increase AOV and CLV, optimize data, leads, and only pay for the ticket and talk time. Voice, messaging, email and dedicated brand ambassadors are all available. Extension of your internal staff. Monitors campaign performance and maintains brand message and vision. Our enterprise-level contact centre software is combined with our global, on demand customer service and sales marketplace. This allows businesses to interact with customers at a cost-effective level and tap into the overflow contact center marketplace for additional support when needed. Our marketplace is a global team of customer service agents and sales representatives who can be accessed on-demand to support your internal team when you need it.

Agent Assist is part of Google Cloud's Contact Center AI. It allows you to have AI-powered conversations between human agents and AI-powered chats. Customers can be referred to ready-to-send answers. Answer customer questions from a central knowledge base. Your agents will be able to handle 28% more calls, which will reduce operational costs and decrease customer wait times. It will also improve your ability to manage peak traffic efficiently. Customer satisfaction can be improved by 10% by receiving consistent, high-quality replies and faster training from highly-performing agents. Smart Reply reduces abandoned chats by 15% and provides quick answers to customer queries drawn from a central knowledge database. Agent Assist suggests phrases that high-performing agents use to improve customer service quality and consistency. Agents are given knowledge base content to help customers solve their problems, reduce customer wait times and provide more accurate information to customers.

A team of expert graphic designers is available to assist you. Unlimited graphic design projects, unlimited revisions. One flat rate, starting at $249/month. Graphic designers make mistakes all the time. It happens more often than you might imagine. It can lead to frustration, misunderstandings, and low-quality designs. While our competitors may try to avoid the problem by simply replacing the designer until you receive the deliverable, we don’t like to gamble and don’t assign graphic designers. Instead, you'll be given a team of real experts. You'll spend less time on the drawing board and more time reaping the benefits of high-quality, custom-made graphic design assets. A design team that meets deadlines will make your business stand out. We are here to help you get every design asset that you need without any stress, worry, or wasted effort. No more meetings with freelancers or interviews that take up your time.

This web-based solution, compatible with Amazon Connect, Five9, Genesys Cloud CX, and Webex Contact Center, allows you to display real-time data on large screens in contact centres (wallboards), as well as directly on the computers of supervisors, agents, and even on mobile devices for executives (dashboards). Visual alerts (color changes, blinking), and audible alerts (one time, repetitive) based on your thresholds can be set up and changed easily. You can schedule a demo or test it for free to see how you create unlimited views using out-of-the box key performance indicators (KPIs); pictures, marquees/tickers, YouTube videos; and PowerPoint slides (via PDF export. 2Ring Dashboards and Wallboards takes care paging through your content). 2Ring Dashboards & Wallboards allows supervisors and business users to present information in real time to every screen.

Chatdesk instantly aggregates customer feedback across all channels and analyzes it. This gives you the most complete insights with far less effort. It can be difficult and time-consuming to combine fragmented feedback from chat, email, social, surveys and reviews. Chatdesk automatically aggregates all feedback, making it easier to spot trends and identify new growth opportunities. Are you looking for something specific? Chatdesk offers natural language search for every message. If you want to skim the whole message, our machine learning tools powered by GPT-3 generate feedback summaries that are easy to read. It all exports seamlessly to CSV or your data repository. Chatdesk reduces inbound calls by shifting callers to chat or self-service.

Customers expect professional and prompt communications. LumenVox's next generation Call Progress Analysis (CPA), software with Voice Activity Detection, empowers businesses to better reach and engage customers in real time. LumenVox CPA uses the power of LumenVox speech recognition technology and tone-detection technology, to distinguish machines and live humans. This allows auto-dialers to deliver superior call-to-agent routing and message delivery. These benefits include: • Payload Accuracy : Increases the accuracy of voicemail delivery or agent contact from below-80 percent to almost 100 percent. • Flexibility in deployment: Can be customized to the behavior of the application or per call and work with multiple default profiles throughout the operation. • Filter Noise: AI-powered technology distinguishes background noise from human voices. • Legal Compliance: Ensures compliance with regulatory restrictions while maximizing the benefits of predictive dialing.

SpiceX is a tool that enables organizations to connect disparate client data sources and workflows to provide exceptional customer service. Our customers are our greatest asset, and they are our most valuable asset. Low-code platform that enables data integration, case management, workflow management, and workflow management. This platform is the best for helping you transform your customer journey. Combine data from multiple sources into one interface. Your users will have the right data at the right time from the right system. Multiple data streams can be displayed in one view. Data can also be written to any number of connected systems. You can create the perfect platform for you business by combining the best-in class applications for each function into one interface. Instead of trying to find one-size-fits all business processes, use each application for its specific purpose. You can add an extra layer of security by restricting access to systems that are truth.

The Ultimate Sales Coaching Success Kit will help you understand the foundation of a great program, how call recordings compare to best-in-class companies, how your coaching efforts rank and how to build a culture of coaching in your company. Conversation intelligence is the ability to recognize and respond to signals in verbal conversations. It is the ability to identify key behaviors that have an impact on outcomes and replicate them in future conversations. Or, it can be used to leverage data from customer interactions to make better decisions and improve customer service. Conversation intelligence technology analyzes and transcribes voice and video conference conversations. The software uses deep learning, machine learning, AI, and machine learning to provide valuable insights that can be used by businesses and their employees to reach their full potential.

Great service goes beyond engaging customers. To resolve customer service issues quickly and proactively, connect customer service with other departments. You can improve your customer service from the request to resolution.

Customers should be able to schedule calls when it is most convenient for them and the brand. The agent should have context so that they are better prepared and the customer doesn't have to repeat themselves. Enterprise brands can transform customer experience by connecting deep integrations to their existing technologies in days. You only know how to use any tool. Mindful is committed to providing actionable data to our clients about Mindful's capabilities and how they are being applied in call center activities and customer service metrics. Mindful uses real people to collect data about your callback in order to give you an idea of how Mindful's capabilities impact metrics. This data will give you a better understanding of how Mindful's capabilities are integrated into customer contact activities.

Record every call and turn customer interactions into a treasure trove of highly useful data. You can be sure that all calls are captured and that compliance is easy. Search hundreds of hours of calls quickly to find compliance, settle disputes and reduce risk. Connect your customer's voice to key business goals. All calls, every time. Never miss a call. Don't allow customer interaction data to slip through the cracks. Make sure you have a complete picture of your customers and the operations of your contact center. Keep your fingers crossed for technical issues. Minimize downtime. A safety net is an essential safety net. Monitor call center infrastructure automatically Receive instant alerts about potential problems. Problems can be addressed before you miss a call. Automated organization of call data. Transform mountains of call data into easily categorized information. The powerful metadata tagging capabilities automatically identify call data and organize it.

Verint Monet Cloud Workforce Optimization Software for Contact Centers and Help Desks. Our cloud-based call center workforce optimization software allows our customers to concentrate on what they do best: providing a great customer experience. The art and science behind workforce management in a help desk or contact center is to have the right number of employees at the right time, with the right skills, to meet predetermined volumes of work at a predetermined level of service with minimal costs. Workforce management is a critical task for contact centers/ help desks, as poor planning and execution can have a negative impact on your business (revenues, cost), your customers (satisfaction) and even your employees (motivation/burn-out). Verint Monet Workforce management (WFM) includes forecasting, scheduling and agent communication. It also helps to optimize your workforce resources.

Phonexa, an all-in one marketing software, has eight products that cover calls, leads and clicks, emails, SMSs, and much more. The company provides services to D2C businesses with high volumes of consumer traffic. Financial services, insurance, home service, legal, realty, and healthcare are all industries. Phonexa is a tracking software that can be used for performance, partner and affiliate marketing. The Phonexa Suite provides the underlying technology that helps performance marketing teams to drive ROI for brands through affiliate, partner and paid channels. Phonexa prioritizes results-based marketing for customer interactions such as clicks, phone calls, form submissions and website behavior. The Phonexa Suite is a single operating system that gives D2C publishers and networks, as well as brands and agencies, unprecedented control over campaigns. It also eliminates the lack of transparency in lead generation and automates processes. The Phonexa Suite

CallSource - Own Every Prospect. CallSource is the most technologically-enabled business performance platform that maximizes our clients' revenues, profits, and brand reputation. CallSource was the first to offer call tracking and has since become a leader in actionable analytics. CallSource provides insights to help clients solve, strategize and implement solutions. CallSource has been recording and analysing over one billion phone calls since 1991. We provide cost-per-lead analysis and sales conversion percentages as well as sales recapture solutions and training and coaching solutions for thousands of businesses across the United States, Canada, and Australia. CallSource is a business that believes in improving the performance and accomplishments both of our clients as well as our employees.