ServiceNow Customer Service Management Description

Great service goes beyond engaging customers. To resolve customer service issues quickly and proactively, connect customer service with other departments.
You can improve your customer service from the request to resolution.

Integrations

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Company Details

Company:
ServiceNow
Year Founded:
2004
Headquarters:
United States
Website:
www.servicenow.com/products/customer-service-management.html

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Product Details

Platforms
SaaS
iPhone
iPad
Android
Type of Training
Documentation
Live Online
Webinars
In Person
Customer Support
24/7 Live Support
Online

ServiceNow Customer Service Management Features and Options

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management