ServiceNow Customer Service Management Description
Great service goes beyond engaging customers. To resolve customer service issues quickly and proactively, connect customer service with other departments.
You can improve your customer service from the request to resolution.
ServiceNow Customer Service Management Alternatives
Vtiger Help Desk
Treat every customer like your first. Increase customer satisfaction, reduce support costs, and resolve more cases. Centralize your multi-channel support on a single platform. Fully automate the creation, assignment, resolution, and closing of cases. Facilitate team collaboration to speed up case resolution. To reduce the number of cases and allow your team to focus on more difficult problems, turn frequently asked questions into a knowledge base that can be accessed via self-service portal. Vtiger's helpdesk insights give you real-time visibility into your team's performance, and allow you to make data-driven decisions. Visualize the most important metrics, such as case resolution time and team workload, customer satisfaction ratings, and other metrics to quickly identify bottlenecks, and respond faster. Schedule reports to transform raw data into actionable insights, and quickly find solutions to common help desk problems.
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Mint Service Desk
Mint Service Desk software is the next-generation in ITSM Software. The main functionalities of Mint Service Desk include: – Incident Management – Asset Management – Customer Portal – Multi Channel Communication Dynamic attributes Chat communication Ticket types Custom views.
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EV Service Manager
IT has the opportunity to support digitalization across the enterprise and an integrated cloud-based IT Service Management software tool is crucial to success. In contrast to the old, complex, or simple-but-not-sophisticated service desk solutions, EV Service Manager is a versatile, powerful, and easy way to manage service delivery for your organization.
Our Service Manager platform is designed to meet even the most complex needs, while bringing new levels of simplicity, agility and mobility to cloud-based IT Service Management software.
Service Manager's robust automated engine includes support for the ITIL lifecycle and PinkVerified processes.
Our smart and adaptable interface allows you to integrate dashboards, portals, and third-party apps to provide a user experience with access to everything that is important.
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Freshchat
With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.
This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance.
Freshchat offers:
-Unified inbox experience to manage conversations across digital channels
-Best-in-class AI chatbots that focus on intent and engagement
-Proactive messaging using hyper-targeted rich media campaigns
-Intelligent load balancing and auto-routing capabilities
-Seamless integrations via a rapidly growing app marketplace and custom APIs
-Highly resilient architecture built on AWS and certified with industry compliances
Languages supported:
Arabic, Assamese, Bengali, Bosnian, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Dutch, Danish, English, Estonian, Filipino, Finnish, French, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Khmer, Korean, Latvian, Lithuanian, Malay, Malayalam, Marathi, Norse, Norwegian, Odia, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Slovak, Slovenian,
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Integrations
Company Details
Company:
ServiceNow
Year Founded:
2004
Headquarters:
United States
Website:
www.servicenow.com/products/customer-service-management.html
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Product Details
Platforms
SaaS
iPhone
iPad
Android
Type of Training
Documentation
Live Online
Webinars
In Person
Customer Support
24/7 Live Support
Online
ServiceNow Customer Service Management Features and Options
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