Alternatives to Clarity Connect

3CX is an open-standards, software-based IP PBX that provides complete Unified Communications right out of the box. 3CX is suitable for all industries and sizes. It can provide everything you need, from mobility and status to advanced call center features and more, at a fraction the cost. 3CX is ideal for remote companies and includes mobile apps, video conference, and website live chat. The installation, management, and maintenance of the PBX are so simple that you can easily manage it yourself, on your own appliance, server, or on a cloud-based platform. You can also choose to have it hosted on 3CX for an easy solution.

Dialfire is a powerful, cloud-native platform for inbound and outbound phone campaigns of any size. With Dialfire, users benefit from up to three times more conversations thanks to a state-of-the-art predictive dialer which blends incoming calls, even across different projects, and includes a precise answering machine detection technology. Dialfire emphasizes transparency and gives you full control over your campaigns. Automated workflows ensure efficiency, while real-time, personalisable statistics and reports provide valuable insights into campaign performance and employee productivity. Users can choose proven and pre-built templates and get started within minutes or customize campaigns, reports and statistics to meet their concrete needs or client specifications. Dialfire integrates natively with several CRMs and offers API interfaces to connect seamlessly with any type of external system. Global, redundant servers build a solid infrastructure and a wide range of carriers guarantee excellent voice quality. Make calls directly from your browser, without software installation. Dialfire supports in English, French, German, Spanish and Portuguese - by phone, email chat or online.

A Complete Call Center Package CallShaper’s cloud-based software solution for call centers keeps things simple. With CallShaper, inbound and outbound call center directors have a simple, dynamic, and flexible platform for efficient call management. CallShaper is designed to reduce costs and increase ROI in Call Centers. CallShaper works with businesses to increase contacts, track agents' performance, manage leads and sales processes, and maximize contacts. Managers can use the drag-and-drop interactive Voice Response (IVR) editor to transfer calls to third parties and other recipients based upon agents' availability, type, and time. CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.

Freshcaller is an affordable cloud-based software that allows businesses to connect with their customers. Freshcaller offers phone numbers in over 90 countries and allows customers to set up a contact center with just a few simple steps. Freshcaller integrates seamlessly with several CRM and Helpdesk software, allowing sales and support teams the ability to work together. Admins can gain real-time insight into the customer experience and agent productivity with powerful reporting and analytics. Agents can receive calls on their desktops or laptops (both Android and iOS), creating a fully connected but remote contact center. Admins have the option to add agent licenses, buy additional numbers, add credit for phone calls, and upgrade their pricing plan. Freshcaller is an extremely modern and reliable phone service that is trusted by more than 7000 customers worldwide.

NICE CXone is a SaaS-based contact centre software that empowers organizations by improving the quality of leads, and reducing client interaction costs. NICE CXone is robust and scaleable. It is built on multi-channel ACD and speech enabled IVR. This allows contact centers to process inbound support requests. Agents can connect seamlessly with customers via multiple channels, including email, voicemail, voicemail, social networks, chat, and voicemail. NICE CXone's key features include predictive dialers, CRM integrations, customer feedback, quality management, workforce optimization and disaster recovery, network connectivity, reporting and analytics, and predictive dialers.

ClarityTel is the right choice if you are looking for cost-effective and easy-to-use phone systems for your business. ClarityTel is a trusted provider of cloud-based phone systems that allow organizations to meet their communication needs at a fraction the cost of traditional landlines. ClarityTel offers the next generation in VoIP phones.

We have all the features required to run an enterprise call center or a 5-agent home-based business. Our patent-pending blockchain-based solution includes inbound, outbound and live chat, quality assurance, drag n-drop scripting, advanced reports, and more. Standard features include open APIs and an elastic infrastructure that can scale quickly to meet the most stringent program requirements. All the features you need to run your contact centre at an affordable price.

Your sales and support teams can work from anywhere, serving customers via chat or voice. There is no need to have infrastructures like servers or phones. Our contact center software is available on a monthly basis. We use cloud services from the major cloud providers in Europe and the Middle East and South Africa. We also have local POP numbers and numbers with partners in Morocco and Egypt, Pakistan, India and Kenya. This means that your clients will not experience a round trip delay to servers in the UK and the US, contrary to other cloud providers. If international fibers to Europe or America are affected, the local POP will continue operating without any impact on customer service. The cloud version does not require you to purchase phones sets or install servers. All you need is a web browser.

Cloud-based call center software can solve the problems in traditional on-premise systems. Cloud call center software allows businesses remote management of their call centers and data protection from external threats. Sip2Dial's cloud-based call center software gives agents all the tools and data that they need. Our cloud-based call center software provides an intuitive interface that connects customer settings from different channels and directs to different agents. Our cloud call center software's best feature is its ability to eliminate hold time and allow your clients to revive an agent callback when their position touches the front. Make things easier and increase transparency. Sip2Dial is able to understand the exact needs of our clients. Sip2Dial takes the time to understand client requirements and performs data collection and analysis to improve operations, optimize usage and drive better business results.

Your customers shouldn't feel disconnected from you as your business grows. You can improve your customer experience with a combination of inbound, outbound, or blended calls. Intelligent multi-platform interaction with your customers will ensure that you are always available on any platform your customers prefer to interact with you. Install the Contaque app on both iOS and Android to allow your agents to log in from anywhere. Secure private communication platform that you can use for sharing ideas, messages, data, or knowledge in any format you choose. To be an innovative company that understands the business needs of clients and provides best-in-class solutions to them. To provide holistic communication solutions and strive for 100% customer satisfaction through understanding the customer's exact needs.

Give admins and call center agents the tools they need for service excellence. Intrado Cloud Contact Center, formerly West Cloud Contact, is an enterprise contact center solution that provides call center staff with sophisticated call handling and reporting tools. It allows unlimited user scale, agility, and control that is beyond what is possible with traditional telephony. Cloud-based services are free from the need to maintain, upgrade, and maintain complex systems on-premises. Disaster recovery is included without additional hardware or expense. Cloud Contact allows you to manage unpredictable and seasonal call volumes quickly, outmaneuvering competitors and delighting customers. Cloud Contact reduces the burden on support staff and helpdesk staff. You can easily set up distributed contact centers that include both home-based and facility workers, with full access to central management and reporting.

VortalSoft Virtual Call Center (VSVCC), is a hosted contact centre solution that provides intelligent call treatment, routing and blending. It also manages all customer interactions. VortalSoft is a provider of on-demand contact center solutions that optimize agent resources and increase sales, marketing, and customer service team effectiveness. VortalSoft offers a viable alternative for companies and outsourcers of all sizes to the complexity, cost and overhead of an on-premise contact center infrastructure. As a subscription service, VortalSoft offers a full range of inbound and export solutions over data networks. VortalSoft's flexible outsourcing solutions are a competitive advantage for organizations looking to maximize customer experience and increase profitability.

Cloud Contact Center is for businesses that need to increase their call handling capacity. It can also be used to meet spikes in call volume, such as seasonal demand or crisis management. Our cloud-based enterprise-grade contact center is fast to deploy, easy-to-add/remove users, cost-effective compared to traditional on-premise solutions. It's ideal for businesses that want more control and flexibility in their telephony infrastructure. This contact center is one of few that allows users to access the native Microsoft Teams interface. Cloud Contact Centre by Teleware offers users an enhanced experience every single day.

Cisco Finesse will improve your customer experience. The next-generation supervisor desktop and agent provides a collaborative experience to the communities that interact directly with your customer service department. Finesse's user-centric design increases customer satisfaction. Finesse is standard-compliant and transparently integrates with the Cisco Collaboration portfolio. It allows for low-cost customization of the supervisor and agent desktops via open web 2.0 APIs. It also facilitates integration with value-added apps. Cisco Finesse integrates traditional call center functions into a thin client desktop. It uses a web 2.0 interface to create a browser-based desktop. No client-side installations are required. One customizable cockpit or interface that provides customer care professionals quick and easy access multiple information and assets. This allows for faster and more accurate service.

Contact Center is an integral part of customer relationship management. It drives customer experience. Large companies use contact centers for support, service, feedback, and marketing functions. However, smaller businesses rely on them heavily for direct marketing campaigns. Easy integration with third-party databases, CRMs, and connectors allows for easy capture, analysis, and leverage of customer data. This can be used to improve customer relations and business productivity. CZ Contact Centre can be used on-premise or on the cloud. It can be scaled to meet all your business requirements and is customizable. We know that your business could be a start-up or a medium-sized business. It can also be a large business. We offer a variety of product packages depending on your business needs.

Anywhere365 was founded on a belief that any person within a business could be a Contact Center. We created Anywhere365 Unified Contact Center to Skype for Business and Microsoft Teams. We are an Independent Software Vendor and continuously invest in developing our solution. Workstreampeople solutions allow organizations to improve their business results as well as their operational efficiency. Anywhere365's vision is to eliminate unnecessary dialogues. Our vision for the Unified Contact Center was one we have had for many years. A solution that ensures the right information is reached to the right person at exactly the right time, regardless of where they are located. We have developed solutions for many organizations, both from our Consultancy and Professional Services branches, and as developers of smart software apps. The next step is the Unified Contact Center for Microsoft Teams, Skype for Business.

Your team works constantly with data. Contact history, dashboards, wallboards, reports. Data-driven support is an answer to customer needs. Everyone knows what to do. There is no miscommunication. The customer service program is simply a way to share information within a group. There is no duplication of work. Advanced reports and control over KPIs. You can collect website leads by proactive chat and callback. A virtual call center offers advanced functions that can help you make a sale. You can organize the after-sales process. Thulium is simple to use. Easy configuration, quick implementation, and good support. We create contact center software. It is important that we know how to use it. The integrations and rich API will make the Thulium contact centre system part of your tool environment. Automated repetitive tasks will be taken care of. 100% of calls are returned. You can make more phone calls and connect clients with the right consultants immediately.

Odigo strategies and solutions help more than 250 clients in 100 different countries achieve great customer experience. This is possible thanks to multiple Points of Presence and carrier-grade telco installation on every continent. We have offices all over the world as a global leader in customer experience. Reach out to our headquarters or contact a local expert to transform your CX. Flexible, flexible, and robust CCaaS solutions to meet your customers' requirements. Cross-channel interactions with customers can be merged into meaningful conversations. Automation improves customer experience and agent efficiency. It also boosts contact center performance. Customer satisfaction is based on routing customers to the best agent to assist them. It is also crucial to the efficiency of your contact center. You should deploy routing software that can instantly make those connections based on real-time information and your policies.

Call Handling's cloud-based contact center makes it easier to grow your business by offering all the features of a multi-channel communication system without the need for installation. This is a great option for a new company, an established cloud contact centre, or if you are looking to join multiple sites or homeworkers. A cloud contact center can be used as an upgrade to an existing system, or as an alternative to purchasing a traditional phone system. Cloud contact centers and Call Center Software can help you maximize the functionality and reduce licensing costs, increase your ability to work from anywhere, allow instant hot desking, and offer the best reliability, business continuity and disaster recovery solutions for your call centre.

Transform customer interactions into frictionless conversations. Sensiple has spent over two decades developing the expertise necessary to add AI to customer experiences without compromising the human touch. Sensiple's ConverSense combines our contact center expertise with the AI capabilities of cloud infrastructures like Amazon Web Services or Google Cloud Platform to provide agents with a solid framework for creating rewarding customer experiences. ConverSense brings together all the tools your agents need into one easy-to-use platform. ConverSense helps you achieve the highest customer experience goals with significantly less effort from your supervisors and customers. Customers today are digitally savvy and expect seamless customer experiences. You can keep them happy and connected by being available on all channels.

Amazon Connect is an easy-to-use omnichannel cloud contact centre that allows companies to provide superior customer service at lower costs. Amazon's retail business required a contact center that could provide personalized, dynamic, and natural customer service. This was 10 years ago. We couldn't find a contact center that met our needs so we created it. This is now available to all businesses. Today, thousands of companies employ Amazon Connect to service millions of customers every day. Amazon Connect was designed from the ground up for omnichannel. It provides seamless voice and chat experiences for customers and agents. Amazon Connect includes one set of tools that can be used to skill-based route, perform historical and real-time analytics, and provide intuitive management tools. All this is available with pay-as you-go pricing. This makes it easier for agents to manage their contact centers, reduces costs, and simplifies operations.

Yactraq is the industry leader in speech analytics software. Our customers often reap the benefits of two broad functional areas. Marketing teams looking to extend their Voice-of-the-Customer (VoC) capabilities beyond the feedback form and social media now want to mine sales and customer service phone calls as part of their omni-channel capability. Teams responsible for Quality Management of Contact Centers often use speech analytics /audio mining to assess the performance of their agents. Yactraq offers free customized trials based on the client's data, so that they can see the value of our software before making a purchase decision. Our products are cost-effectively priced to suit the needs of end customers as well as partners in the Business Process Outsourcing (BPO), Contact Center as a Service (CCAS), Voice-of-the-Customer (VoC), CRM Software and Network Service Provider businesses.

Cloud SWEET! is a managed service that tracks call activity at a low cost. Cloud SWEET! Cloud SWEET! hosts are free of hidden fees and require no additional software or hardware. This means that you can get up and running in minutes. Cloud SWEET! Cloud SWEET! provides instant access to reports. There are many options for reporting on extensions or call center groups. This allows you to quickly break down the information in ways that help you track your business. DATEL managed, DATEL hosted.

Your team can communicate with customers from anywhere. Zailab's cloud-based platform tracks all client conversations and gives you the insight you need to manage your team remotely. When your company grows, it shouldn't lose the human connection that is essential for human connection. Your agents should have the customer insight they need to build genuine relationships and provide exceptional customer service. We take great care to ensure that your business and data are protected. In less than a week, you can implement your contact center. You'll be able to go from demo to hello quickly with a dedicated implementation team and training team. Our support specialists are committed to solving all your technical problems in record time. We believe in finding sustainable solutions for customer problems at Zailab.

Channels (formerly CrazyCall), is a cloud-based call center app that's easy to use and inexpensive. It allows you to make and receive calls right from your browser without installing any software. Pick from more than 75 countries to start calling your clients and leads. It automates customer service and sales management, reduces costs, and helps you to organize your workflow. Channels connects to your preferred platforms. It allows you to have a conversation with customers without having to ask them dozens of questions. You can make your customers friends by making shorter, more meaningful calls. You can send and receive text messages to make your communication more diverse. Two-way text messages can help you reach customers who prefer text to the phone.

Software as a Service (SaaS), or cloud-based call centre solutions, is a fundamental shift away from premises-based systems. Castel Call Center as a Service subscription-based model relies on innovative technology for seamless call center communications so agents are able to focus on customer interactions. Our cloud-based solution gives your business the benefit of a state of the art call center that is scalable, reliable, and without the need for capital hardware or software installation. Castel consolidates all of your inbound and/or outbound workflow processes as well as Castel applications into one portal that can be accessed via a single link.

MyVoIP is the leading provider of cloud communications solutions that allow you to connect with customers. We provide all the features you need to manage your business successfully. Plus, we support you 24/7 with our support specialists. MyVoIP office phone system is reliable, efficient, and affordable. Businesses that need flexibility for remote workers or need to be available to customers at all times. Modern contact centers are more than just power telephone interactions. Businesses today need to communicate with customers via multiple channels, including SMS, in-app chat and video. Fax technology is still a key component of many businesses. MyVoIP has created a complete suite fax solutions. MyVoIP is a great solution for companies looking to reduce costs, lower operational complexity and maintain flexibility with multi-segment deployment options.

Dextr, a contact center as an service (CCaaS), solution powered by Amazon Connect, combines a full-featured supervisor interface and agent call control with a rich library cloud services at a very affordable pay-per use price. Dextr is a cost-effective alternative to costly and time-consuming custom development. It deploys quickly and enhances Amazon Connect's expanding capabilities.

OMniLeads, a standalone solution for Contact Centers based upon Free Software GPL V3, is designed to support the operation, management and administration of a Contact Center. Its functionality allows all procedures of a Call Center can be done through web interfaces. WebRTC standards will allow supervisors and agents to have all their tools in one application.

You'll earn customer loyalty for a lifetime by providing a positive, intelligent experience to every customer. We can help you achieve this with Avaya Contact Center. Customers can access fast, efficient self-service via the channels they prefer. An agent is always available to assist if needed. It's seamless and context-driven. Your agents can keep up with customer expectations and stay in sync. They can achieve great results faster and exceed customer expectations by having a consolidated view. Your teams will become more efficient and productive when they have a better understanding of customer needs. Avaya is the market leader in Contact Center Solutions. We can deliver it in the cloud, on your premises, or in private hybrid clouds.

Cloud CRM software allows for complete online functionality and cost-effective management of call and contact center. It does not require the purchase and installation of hardware or the need to "depend" on specialists for system maintenance and start-up. You can create unlimited users to build complex calls or contact centers with multiple sites. Access to the Operator panel is simple and intuitive. You can send SMS, faxes and e-mails to complete or support your telephone operations. Online management and administration of the call center and contact center. Integration of the cloud CRM to manage an inbound call center or contact center. Sales and telemarketing are required for an outbound call. Reduce the time between calls. Agents and the sales team manage appointments and close orders.

OpenText™, Qfiniti, is a centrally managed suite that provides workforce optimization solutions for multichannel interaction analysis. It offers real-time agent support as well as call center performance management capabilities. Qfiniti automatically provides relevant, accessible, and actionable customer intelligence that allows organizations to better understand customer interactions. This will allow them to deliver exceptional service around the world. Qfiniti can be deployed on-premises and on the cloud and integrates with all contact center telephony systems as well as CcaaS vendors such Amazon Connect, Twilio and RingCentral. Provides coaching opportunities by offering performance assessment capabilities. It allows users to create and modify evaluations online using easy-to-use scoring features and navigation. It uses unique agent rankings, skills and seniority to support scheduling. It also allows users to forecast staffing needs and accurately schedule single or multi-skilled employees.

360o Contact Center Solution that combines voice, video, email, social media and chat (WhatsApp Messenger, Facebook Messenger, and Bots) all in one interface. It is simple, intuitive, and customizable. All channels are covered: voice, video, E-mails, Whatsapps, Facebook, chatbot and Facebook. Excellent audio quality, excellent notification mechanisms, and chat with supervisors. Monitor agents and teams live. Wallboard views of call center performance. Combine the best call center capabilities with CRM information to create exceptional experiences. The CC is connected to your customer's journey and gives agents the information they need for personalized customer support. OneContact CC seamlessly integrates with all the top CRM providers. Multichannel contact management system that allows for the creation and maintenance of a clear view on the profile and interaction history of every client.

Calabrio ONE gives your complete set of tools to unlock the immense value in customer interaction data. Use it to transform your business. One seamless solution combines a fully integrated workforce optimization suite with powerful voice-of-the-customer analytics tools deployed how you choose--in the cloud, on-premises, or in a hybrid environment. All customer interactions across all channels can be captured. Predictive and predictive insights can be extracted. Enhance customer experience, increase employee engagement, and improve operational efficiency. Next, implement customer-centric strategies throughout the business to increase sales, drive innovation, and propel your business forward. Every interaction should be captured. Hear every voice. Record every call, every time. Calabrio ONE seamlessly integrates with the best-of-breed channels systems. A central command center is created for your contact center.

All-size customer service for businesses. Manage omnichannel interactions (emails, live chat, social networks, and phone) with the efficiency and quality that today's customers, citizens and consumers expect. Alcatel-Lucent OmniTouch®, a standard edition of the Alcatel Lucent OmniTouch®, contact center, is enhanced with omnichannel cloud service. It streamlines the customer service process and facilitates the management and administration of all customer-related activities in both the front and back offices. Intelligent search and built-in knowledge base to improve call resolution. Integrates with ALE OmniPCX Enterprise, ALE OmniTouch Contact Center SE. High availability, security, and redundancy in customer data storage. Great customer service is key to keeping customers satisfied and loyal. With ALE Connect you can provide a customer experience that is unique and sets you apart from your competitors.

Aavaz is a leader in contact center solutions. Aavaz offers a range of products and services that can be used to meet your customer contact needs, including calling. There are also upgrade paths available to suit your future needs. Aavaz's flexibility is what makes it so powerful. It can be used on-premise or distributed, with one agent handling 1000 calls per hour. There is an Aavaz that suits your needs. Aavaz' intelligent, tracked outbound campaigns can be used for Marketing, Sales and Surveys. Flexible IVR's, queues and monitoring of queues allow customers to reach you like never again with Aavaz. To ensure that no one is ignored, track every inbound call and follow up with built-in tickets. Our experts have seen it all before, and can help you succeed.

Our Integrated Business Phone Systems are available in an on-premises, virtualized or hybrid deployment. Our systems all use the same software, so no matter how they are implemented for your business, you will have the same robust features and ease of use. You can have your Zultys system fully managed and hosted. This includes packages for standard business users, premium features to enable unified communications, and integrated contact center packages that are ideal for sales, customer service, and support. Zultys MXvirtual, a fully integrated unified communications solution and IP telephone system, is available in a VMware-ready virtual appliance. MXvirtual is innovative, reliable, and scalable. It integrates voice, data, mobility, and video to maximize collaboration and communication for businesses of all sizes.

VoIP is a new way to communicate business information. It's most useful in contact centers. VoIPTech Solutions provides contact centers worldwide with a complete Voice Over Internet Protocol solution (VoIP). Our VoIP experts can help you manage your contact centre smoothly and increase the productivity of your agents. Our customized VoIP solutions are cost-effective, and encourage start-up contact centres to grow in a competitive market. VoIP communication facilities will be seamless and you will not need to have a phone line. This will allow you to remotely manage your agents. VoIP technology is more affordable than traditional communication methods because it uses internet protocols to establish business connections far away. VoIP services are packed with features that ensure a professional contact center solution. You can customize our VoIP services to fit your business, especially your contact centers.

You can work from anywhere, and still deliver exceptional customer experiences. Zisson Contact Center is an omnichannel, cloud-based CX solution. We quickly set up flexible communication solutions and customer service for inquiries via telephony and webchat, email and chatbot. It is essential to have a cloud customer center. Companies that use the cloud are adapting to modern day life faster than others. Contact us today for more information about our customer service and emergency response services. We can help you optimize your customer journey. No complicated training required. Scalable. Cost effective. Omnichannel.

Because we've been there, we know what it's like to work in a call center floor. We have lived it. We know the unique challenges and the varied needs. We have the perfect virtual call center software tools for meeting these needs. Our combined six decades of experience in contact center industry helped us to create a customer experience platform that is intuitive, efficient, highly-scalable, and accessible from anywhere with an internet connection. It's perfect for WFH agents and in-center agents. Many contact centers find their call center software not tailored to their business and their needs. They lack the advanced, user-friendly tools they need and exceptional support from industry professionals. Our solution saves you time and money by not requiring expensive coders or programmers to do the job.

Database Systems Corp. (DSC), has been providing call centre technology and computer software solutions for businesses and organizations since 1978. Telemation, our CRM software, was created on the principle that timely information, presented in a professional way, is key to any business. In this dynamic business environment, flexibility is equally important. This concept was the basis of our contact center software. Telemation software is used by many call center managers with changing and unique requirements. Telemation is the best choice when you need to quickly set up a new program, or modify existing campaigns. Telemation has CTI capabilities with our call center phone system that features outbound predictive dialing, inbound call distribution (ACD), and Interactive Voice Response. Our phone system also supports Text to Speech capability.

Enjoy the benefits of our patented contact centre technology. By eliminating hold time, you can create a better customer experience and increase customer loyalty. Increase contact center productivity and decrease the need for additional staff. Increase incremental revenue, encourage repeat customers and spend less overheads. You can reduce complaints and build trust between your customers by lowering Abandonment rates up to 60%. Reduce expensive toll and trunk fees and other unnecessary telephony expenses. You can achieve and exceed your goals in terms of NPS, SLAs and other metrics such as ASA, CSat and AHT. Call-backs improve customer experience, improve metrics, increase ROI and smoothen out call spikes with a click. Stop suffering from weekly stress due to call spikes. You can deliver a great customer experience by offering call-backs via any channel at any time. Explore all the features that will empower your call center.

Smartz Solutions is a disruptor that is reshaping contact center landscape. The traditional legacy systems have been holding businesses hostage too long with their complex infrastructures and high fees. Contact centers are tired from being burdened with disjointed, expensive systems that have a negative impact on customer and employee experience. Our AI-powered 360° experience platform is redefining contact centre experiences. We've been there. We paid for legacy systems. We had 15 systems running simultaneously (at snail's speed) to be able run our call center. We understand the frustration of not being able (sometimes even) to find data to help customers. We know how frustrating it is to have employee data scattered across multiple systems, never allowing a clear picture of the business. You don't have run your call center by losing money, opportunities, and patience. With a comprehensive tech stack you can finally have your entire customer base.

Agents can use skill-based routing and blend channels to help them deliver your CX vision via chat, email, and phone for both outbound or inbound contact center needs. You can run natively on Microsoft® Azure, and it is compatible with Microsoft Teams. Enjoy fast, reliable service from a trusted brand, as well as ongoing support and development by our Microsoft-certified engineers. You can deploy in weeks to meet new business needs or replace old technology. However, more complex CCaaS solutions can take several months to deploy. You don't need to pay for features that you don’t use. Unlike other small business contact centers solutions, you can still provide personalized 24/7 customer service. Managers can modify campaigns and contact flows using a simple, intuitive, self service interface. This interface is available for small business contact centers or large enterprises. You can go beyond the contact center and improve your communication with prospects, partners, and coworkers.

Neotel allows you to add the CRM module on your Neotel PBX. Telemarketing, customer service tools to contact center and predictive dialer. Neotel's virtualPBX has connected 100% of its virtualPBX with cell phone services so you can take full advantage of all the benefits offered by this linkage. They can call internally at no cost and without limits, as they are between mobile extensions and landlines. They also get the mobile extensions bonuses. You can also control both your mobile and fixed costs with one bill. The coordinator of the call center room will be able see at a glance what status all his teleoperators are in, as well as their current status and ability to perform online actions such conference supervision, for example. The coordinator will load the database, and the system will automatically make the call when it connects.

An enterprise-grade, omnichannel customer service platform that powers customer-centric organizations via a private cloud phone center. The way your business delivers customer service has changed dramatically due to changing customer expectations. 90% of customers visit your website before they interact with you, and the majority prefer digital channels such as chatbots, SMS, chatbots, and social media. Mitel's MiContact Center Business platform allows customers to interact with you from their preferred device using the media they prefer, while giving supervisors and agents the tools to manage today’s omnichannel customer journeys. You will find everything you need to run a world-class customer experience center, including a built-in Workflow Designer and Speech IVR. AI-powered Chatbots, Agent Assist, Interaction Recording and Quality Management.

Call center software allows a call center agent to manage their operations. This helps increase efficiency, effectiveness, and productivity. Call center agents have the ability to access customer history information and improve customer service. Call Center software is the backbone of customer communication. It increases agent productivity and allows them to efficiently handle both incoming calls and outgoing calls. It allows for easy tracking of calls to improve quality of service. The call center solution can be used to improve customer experience and increase productivity by providing the right information. It allows live monitoring, call barge in, call coaching, as well as MIS of agents. A module called Automatic Call Distribution, or ACD, is commonly found in call center software. It is business logic to distribute incoming call to contact center agents.

We are more than technology. We are focused on delivering real business results and providing ROI and metrics that have an impact. Our goal is to help you navigate complex and highly-regulated industries. DialConnection provides a complete, integrated, end to end solution to improve your contact center's performance. Our user-friendly interfaces, simple management tools, and intuitive interfaces make it easy for companies to reach customers and accounts while still maintaining compliance. You can tailor your options to meet your business's needs and scale with your business's requirements. DialConnection automates your customer contact center communications, eliminating uncertainty, complexity, and risk. Our solutions give you the data management capabilities to make efficient, effective decisions about your call strategy.

Your support team will be more productive if you have a contact center and all-in-one communication solution. We have the solution, whether you are at work or away. Simple to use, yet with advanced capabilities Our Collaboration tool makes it easy to solve large volumes of customer queries. Agents can stay connected and reach other agents or external experts to get additional advice on more complicated queries. You can customize, access, and build your FAQs in the way that you want. A centralized information center can help your support team reduce the time it takes to find answers. Managers can create a pre-defined and customizable analytics dashboard to help them work with all data reports and convert it into information that will support their business decisions.

In just hours, you can set up a contact center. Cloud capabilities are available while you keep your on-prem hardware. Transform legacy systems to the cloud in a matter of minutes. Ozonetel connects you with product specialists who will fully understand your needs before recommending a solution that best suits your business goals. Automate voice and digital channels cost-effectively. Top-rated dialers to speed up inbound lead management and outbound campaigns. In 24 hours or less, you can set up a complete call management system. Complete inbound, outbound and blended call center solutions. Ozonetel offers secure, cloud-based communication solutions which provide a better customer experience and lower total costs for contact centers. We are well-known for launching the first Indian cloud-based customer experience platform. We have been able to provide unparalleled customer service and continue to innovate with AI since then.