Clarity Connect Description

Clarity Connect was created exclusively for Skype for Business and is native to it. This means that no additional software clients are required. Agents and supervisors can simply use a web browser to start. Clarity Connect doesn't duplicate or complicate Skype for Business infrastructure or call control. It has access to its unified communications and collaboration functionality and Skype for Business’s excellent voice quality. Clarity Connect can be deployed as a contact center for the installation of Skype for Business on-premises. The best part is that there's no additional infrastructure or software clients required, which reduces costs and improves efficiency. Clarity Connect by Perficient scales to meet the challenges of geo-distributed call centers without the need to invest in expensive hardware or dedicated staff.

Pricing

Free Version:
Yes

Integrations

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Company Details

Company:
Perficient
Year Founded:
1994
Headquarters:
United States
Website:
www.perficient.com/what-we-do/platforms-and-technology/clarity-connect

Media

Clarity Connect Screenshot 1
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Product Details

Platforms
SaaS
Windows
On-Premises
Type of Training
Documentation
Webinars
Live Online
In Person
Customer Support
Phone Support
24/7 Live Support

Clarity Connect Features and Options

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics