ConverSense Description

Transform customer interactions into frictionless conversations. Sensiple has spent over two decades developing the expertise necessary to add AI to customer experiences without compromising the human touch. Sensiple's ConverSense combines our contact center expertise with the AI capabilities of cloud infrastructures like Amazon Web Services or Google Cloud Platform to provide agents with a solid framework for creating rewarding customer experiences. ConverSense brings together all the tools your agents need into one easy-to-use platform. ConverSense helps you achieve the highest customer experience goals with significantly less effort from your supervisors and customers. Customers today are digitally savvy and expect seamless customer experiences. You can keep them happy and connected by being available on all channels.

Integrations

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Company Details

Company:
Sensiple
Headquarters:
United States
Website:
www.sensiple.com/platforms/cloud-contact-center/conversense-cloud-contact-center

Media

ConverSense Screenshot 1
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Product Details

Platforms
SaaS
Type of Training
Documentation
Live Online
Webinars
In Person
Videos
Customer Support
Phone Support
Online

ConverSense Features and Options

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics