MiContact Center Business Description
An enterprise-grade, omnichannel customer service platform that powers customer-centric organizations via a private cloud phone center. The way your business delivers customer service has changed dramatically due to changing customer expectations. 90% of customers visit your website before they interact with you, and the majority prefer digital channels such as chatbots, SMS, chatbots, and social media. Mitel's MiContact Center Business platform allows customers to interact with you from their preferred device using the media they prefer, while giving supervisors and agents the tools to manage today’s omnichannel customer journeys. You will find everything you need to run a world-class customer experience center, including a built-in Workflow Designer and Speech IVR. AI-powered Chatbots, Agent Assist, Interaction Recording and Quality Management.