Yactraq Reviews

Yactraq Description

Yactraq is the industry leader in speech analytics software. Our customers often reap the benefits of two broad functional areas.

Marketing teams looking to extend their Voice-of-the-Customer (VoC) capabilities beyond the feedback form and social media now want to mine sales and customer service phone calls as part of their omni-channel capability.

Teams responsible for Quality Management of Contact Centers often use speech analytics /audio mining to assess the performance of their agents.

Yactraq offers free customized trials based on the client's data, so that they can see the value of our software before making a purchase decision.

Our products are cost-effectively priced to suit the needs of end customers as well as partners in the Business Process Outsourcing (BPO), Contact Center as a Service (CCAS), Voice-of-the-Customer (VoC), CRM Software and Network Service Provider businesses.