Alternatives to CSG Xponent

Engage is a highly personalized and exceptional experience that uses the power of AWS, Generative AI and AWS. Operating clunky, on-premise systems of contact centers is time-consuming and costly. Local Measure's Engage For Amazon Connect is helping contact centers cater to the modern consumer's needs. Engage is a Contact Center as a Service. This means that we handle all updates and improvements. We do not require expensive agent licenses or hardware. Our consumption-based pricing is designed to accommodate businesses of all sizes. To build a brand, you must put your customers first. Engage helps agents better understand their customers and make their lives easier with intelligent AI, features like sentiment analysis and chatbots. Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat.

Use the language you already love to prototype ideas quickly, develop production-ready communications applications, and run serverless applications on one API-powered platform. Twilio is a single fully-programmable platform with flexible APIs for any channel, built-in intelligence, and global infrastructure to support you at scale. Quickly integrate powerful APIs to start building solutions for SMS and WhatsApp messaging, voice, video, and email. Browse documentation and SDKs in multiple coding languages, including Ruby, Python, PHP, Node.js, java, and C#, or jumpstart your first project with our open source code templates to quickly build production-ready communications apps. Consult our community of over 9 million developers for guidance and inspiration on your next project. Sign up and start building today.

The Comarch Loyalty Marketing Platform is an innovative solution created to elevate customer loyalty and engagement through dynamic loyalty programs. Designed for businesses across various sectors, this platform enables organizations to cultivate stronger connections with their customers by leveraging data insights and automation. With the Comarch platform, companies can create targeted campaigns that resonate with individual preferences, fostering increased customer retention and brand allegiance. Key functionalities include marketing automation for efficient campaign management, pre-configured customer journeys that ensure smooth interactions, and advanced personalization tools that cater to unique customer behaviors. Furthermore, the platform uses AI-driven analytics to provide deep insights into customer trends. Additional features, such as fraud detection and customizable rewards systems, empower companies to deliver meaningful incentives that encourage repeat business. With 30 years of expertise in executing the most complex loyalty initiatives, Comarch supports some of the world’s most recognized brands, such as Auchan, BP, Carrefour, Heathrow Airport, JetBlue Airlines, Galeries Lafayette, and True Digital.

Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy. Powering over half a million agents today, Twilio Flex is accelerating digital transformation by freeing companies from the limitations of legacy call centers, all on one powerful platform. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications - CRM, payment systems, service ticketing, rewards program, navigation on the web, etc. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips so they can deliver the best customer experience. Find the documentation, sample code, and developer tools needed to tailor the contact center to your unique needs. Whether you're starting an outbound call, initiating a warm transfer, or monitoring agent activity, our guides will provide you the context you need to get the most out of Flex's existing architecture.

With over 700 direct carrier connections and 60+ offices on 6 continents, Infobip is a global leader in omnichannel communication. We make it our business to simplify how brands connect with, engage and delight their customers at global scale. Our programmable communications platform delivers a suite of tools for advanced customer engagement and support, plus security and authentication. We make this available to you across the widest range of communication channels possible. THE INFOBIP ADVANTAGE (1) Personalized omnichannel customer connections Achieve deeper customer engagement across the widest selection of local and global channels, including: SMS, RCS, WhatsApp, voice, video, email and the most popular chat apps. (2) Global reach, local presence Our 60+ offices around the world allow us to react faster. We provide 24/7 customer support, technical solutions in-line with needs and local requirements — based on proven best practices. (3) Full stack customer engagement Deliver better outcomes for your business by enhancing your communications with fully integrated contact center, marketing automation, and chatbot building solutions informed by our customer data platform.

SlickText is the most popular text messaging platform. SlickText has made text messaging a competitive advantage for businesses since 2012. SlickText's award winning software is used by over 40,000 customers in North America, including ESPN and FedEx. SlickText has two headquarters: Jamestown, NY, and Nashville, TN. Visit slicktext.com to learn more about SlickText.

Community is a trusted conversational marketing channel that connects Leaders--entrepreneurs, small businesses, media companies, and brands--to their Members, all via SMS text messaging. Community has witnessed more than 3 billion text exchanges between its Leaders, and their Members. Clickthrough rates were 59% and 95% respectively. Texting with your audience can translate into action, impact and brand loyalty. Why? Why? You can send anything you can in a text message through Community. You can share photos, videos and audio notes. You can segment by age, location, interests, and many other features. Learn why thousands of entrepreneurs, small businesses, artists, and brands use Community for texting with their audience. Get your number now.

Text Request is a business messaging platform that ignites customer engagement. We have created simple-to-use messaging solutions for your everyday communication issues. This allows you to cut through the noise and connect with customers wherever you are. Text Request can scale with you from one person to managing a few conversations to thousands of employees sending millions in messages to custom solutions built on the API. Our website provides information about how we can help busy business leaders with conversational messaging and customer engagement.

Engage customers throughout the entire journey via voice and digital channels (chats, email SMS, email and social media). Integrate business communications with business system, giving valuable information to employees at every customer touchpoint. CoreInteract's drag-and-drop design makes it easy to manage workgroups and routing rules that meet your business needs. You can set the priority and order of which workgroups will receive customer inquiries. CoreInteract lets you manage your interactions in Teams natively without the need for a separate desktop software or application. Your team members can easily distinguish between customer calls and internal calls by clearly marking workgroup calls. CoreInteract can retrieve a Dynamics 365 customer record for each answered call. This gives you more control over your customer information and allows you to call a customer directly within Dynamics 365.

Why use 8 systems when one package could do the job? Weave allows patient, client, and customer communication to be easier and more efficient while working in and out of your office. This is especially helpful during COVID. Weave makes it easy to communicate with clients and patients.

CrossEngage helps companies build long-lasting, valuable customer relationships. With its unique Customer Data and Prediction Platform brands can easily identify, prioritize, and activate customer audiences. Leveraging AI and predictive CRM, the SaaS solution determines the monetary impact and urgency of reaching out to customers. This yields better and more relevant customer experiences and increases customer lifetime value and ROI.

Drive customer loyalty and growth with Kangaroo Rewards, a leading omnichannel loyalty engine trusted by thousands of SMBs and Fortune 500 companies. Craft hyper-personalized engagement with targeted rewards, automated marketing, and your own branded app. Witness average order values soar as customers feel valued, spend more, and return for more. Streamline operations with effortless setup and expert support. Our laser-focused data insights optimize your program, maximize ROI, and fuel pure profit. Kangaroo integrates with leading POS, eCommerce, and marketing platforms like Shopify, Lightspeed, Magento, and Mailchimp.

MoEngage, an Insights-driven customer engagement platform, is for the customer-obsessed marketer. We help you delight customers and keep them coming back for more. MoEngage allows you to analyze customer behavior and engage customers with personalized communication via email, mobile, or web. MoEngage is a full-stack platform that combines powerful customer analytics, AI-powered customer journey orchestration and personalization. It's all in one dashboard. MoEngage has helped to increase customer engagement. MoEngage can be used by product managers and growth marketers to offer a personalized experience to customers throughout their entire customer lifecycle - from onboarding to retention, growth, and beyond. MoEngage is different because it offers a complete-stack solution that includes powerful customer analytics, AI-powered customer trip orchestration and personalization capabilities.

ZoomInfo Sales allows you to maximize productivity, increase pipeline and reach a revenue potential that you never imagined possible. Create an account universe based upon your Ideal Customer Profiles. Reach decision makers with the largest B2B database of 65M+ phone numbers and 150M+ verified email addresses. Track companies searching for solutions similar to yours on the internet to identify and reach prospects early in their buyer's journey. Find and connect with decision-makers from companies that visit your website. Analyze customer calls, emails, and meetings to drive process improvements that will impact your bottom line. With our native phone dialer, and email tool, you can create and execute multi-touch sales campaigns. ZoomInfo Chat is a data-driven chatbot tool that reduces the time it takes to close sales. To free up your internal staff, set real-time lead alerts and automate lead-qualifying communications.

OpenText™, Core Experience Insights, a SaaS cloud-based application, is designed to create more engaging customer experiences. Core Experience Insights aggregates customer data from multiple touchpoints to produce comprehensive analysis and insights that enable the orchestration of customer communication events, from engagement to acquisition. Create and deploy dashboards that meet the needs of any company, function, or team. This includes operational metrics that are not journey-specific. To orchestrate next actions that are more relevant and rewarding, analyze customer behavior patterns. Analyze and centralize data from all channels, applications, channels, and devices to gain key insights and analysis into customer interactions. You can quickly adjust your marketing strategies to meet your marketing goals by analyzing all events and touchpoints.

Customer Data Platform and Omnichannel Marketing hub. Unify all customer interactions across all channels and devices. Deliver personalized, omnichannel experiences that increase customer satisfaction and lifetime value. BlueVenn combines customer data management, compliance, and customer journey orchestration platforms with analytics and machine-learning to deliver highly targeted personalized engagements. Our unique drag-and-drop customer analytics, segmentation, and predictive tools put customer insight at your fingertips. The omnichannel customer journey builder personalizes each customer touchpoint online and offline.

Gleantap, a multi-channel customer engagement platform, can help you engage customers and increase loyalty. Gleantap allows businesses to harness the power and efficiency of SMS marketing and mobile push notifications to retain customers, automate their marketing, increase revenue, refers, and reviews. It includes mobile push notifications, text messaging, segmentation tools, smart analytics, segmentation tools, and smart analytics.

It's a texting platform that makes it easier to communicate with your customers and yourself. You can now communicate with groups from the palms of your hands. One number means one text inbox. All members of your team can see if a customer has been reached out to, responded to, and what was said. All your SMS, Facebook Messenger, and phone calls can be done in one place. Our mobile app allows you to support multiple employees without having to use your personal phone number. Our reporting allows you to track your team's response time and more. You can sync your data from other apps and keep track of customer information. Create a team, communicate with them directly or through channels, and share information about customers. You can create custom groups and send personalized messages to them. Connect Myopolis with over 3,000+ apps to automate your workflows. Connect Hubspot to sync your contacts and get a clear view of all your customer interactions.

Don't waste time with sticky notes or journey mapping tools. They won't help you discover the unscripted behavior that occurs in the real world. Our customer journey analytics software shows you the real paths customers take as they interact with your company over time and across touchpoints. The quantitative metrics you measure are driven by real-time customer behavior, such as revenue, customer lifetime value and CSAT. Pointillist, unlike other customer analytics software, allows you to connect customer interactions with business goals in seconds. This is a significant improvement over other solutions that can take days or weeks. Customers expect personalized experiences based on their preferences and past interactions. Pointillist allows you to engage customers at the best points in their journey, in real-time and through the most effective channels.

Intelligent Journey Orchestration, a data-driven marketing strategy, mirrors customer behavior across all channels to provide true one-to-1 personalization throughout the customer journey. Marketing used to drive the customer journey. We live and work in a digital world that puts customers at the center of everything. It's no longer enough for businesses to meet customer demand. Businesses must also find ways to anticipate customer needs and respond to them before they are expressed. Companies that place customers at the heart of all they do are likely to earn customer loyalty. Marketing departments are judged on their ability to acquire customers, upsell and cross-sell, as well as build customer loyalty and retention over a lifetime. Businesses have known for a long time that these activities are merely a scattershot, best guess marketing approach.

Wyng is a leading Privacy-First Marketing Platform. Wyng is built on a privacy-by-design API and zero-party data API. It makes it easy for brands and enterprises to deliver customer experiences which are always relevant, welcome, and compliant. Wyng is used by more than 250 brands and businesses to build trusting relationships with their customers. Create your own custom interaction or choose from dozens Wyng templates to engage customers, collect data and build trust. More relevant, engaging experiences increase conversion, collect data, build loyalty and increase purchases. Create world-class experiences with your brand in minutes. Instantly personalize and gain insights using accurate, clear zero-party data. Consent-driven, zero-party data produces better results without privacy concerns. Wyng services will help you accelerate your team and use flexible enterprise-grade tools that can keep up with the pace of the market.

Airship is used by thousands of top brands around the globe to build closer relationships with customers through highly contextualized and relevant interactions. Airship's Customer Engagement platform is mobile-first and data-driven. This allows brands to focus on individual customers and their needs rather than which marketing channels to use. Airship makes it easier and more efficient to increase customer lifetime value in an omni-channel era. Airship optimizes every customer journey across all digital touchpoints with trillions of interactions across mobile apps, push notifications and mobile wallets.

Customers decide their own path. Alterian's software quickly recognizes and charts the customer's 'natural' route. It highlights key 'breakpoints' along the journey as well as'moments in truth' that customers experience when they get closer to achieving key objectives. This maximizes the value of every opportunity for both customer and brand. Brands can quantify and show the impact of each tactical journey on their business goals. The platform will be able to optimize each customer journey and make the most efficient enhancements. Alterian gives you a single view of your customer's experience across all channels, digital, offline, direct and indirect. This allows you to visualize end-to-end customer journeys and track critical changes in your customers' interest at every touchpoint.

fcase is an integrated Fraud Orchestrator. This comprehensive approach to fraud management systems goes beyond simple, standalone detection into an enterprise-focused process. This holistic view of fraud data allows for standardising fraud case interactions, fraud operational processes and governance models. It also provides for performance and quality indicators to be normalised. Our next-generation technologies combine different data platforms and collect information from multiple fraud detection sources to manage fraudulent activities at an enterprise level with adaptive analytics. fcase covers all financial crime, risk compliance, and customer care systems. It centralises alerts and events to one enterprise-wide platform for all your fraud investigation reporting and compliance reporting needs. fcase consolidates multichannel fraud data, simplifies management, centralises data analytics, and significantly increases efficiency. To learn more or would like to see how we benefit fraud operations, please reach out at fraud.com.

Algonomy Campaign is an omnichannel campaign and customer journey orchestration platform built for marketers.

Medallia allows users to engage in thoughtful and systematic ways through targeted surveys that are both digital and traditional. Our easy-to-implement survey solutions will ensure that you are gathering relevant and actionable data to make measurable customer impacts. Medallia's AI technology uses machine-learning to analyze structured and unstructured customer survey data. It can uncover sentiment, predict behavior, identify commonalities, and recommend actions to improve customer experiences. Create the most effective surveys to improve customer journeys. You can quickly manage innovation and change in every aspect of your experience management program, from design to emails, questions, and translations. Medallia surveys enable you to

Empower your contact centre agents with intelligent customer journey orchestration and conversational guidance. Our clients most-used features: Next Best Action - Make sure agents are recommending the right product or service to every customer, at the right moment in time. Intelligent Conversational Guidance - Guide each of your agents to create the best outcome for every customer and contact point. Behavioural Science - Use data-driven behavioural nudges inform agents not just what to say, but how to say it, to drive the ideal customer experience and desired outcome. Simple No-code Interface - Our platform is delivered using a powerful point-and-click interface, reducing the need for expensive specialist resources.

Personal AI engines that drive individual customer journeys to your business goals. Optimizing customer journeys across channels and time. Your product should be used in a minimal time to reach the desired value goals. To ensure long-term success, empower product champions in your customer accounts to set user goals and personalize users' experiences. For maximum impact on your KPIs, engage with each customer individually, using 1:1 personalization experiences. Customer engagement journeys (e.g. onboarding) allow marketers to concentrate on what they want to accomplish while AI engines do the how. For 'troubleshoot and resolve' technical or commercial problems, you can use both agent-based and self-service Customer Service Journeys across all channels.

WebEngage, the best-in class marketing automation software suite, helps businesses-to-consumer companies (B2C) increase user retention and drive higher revenues. WebEngage is cloud-based and easy-to-use. It allows businesses to manage cross-channel communication with customers. They can send messages via SMS, Emails, SMS, mobile Push Notification, web push Notification, on-site alerts or in-app messaging. This solution allows cross-device tracking, live segmentation and deep data personalization. WebEngage's Journey Designer allows businesses to create complex lifecycle campaigns efficiently.

Resulticks empowers brands with data-driven communications to their audience and drives business decisions using its AI-powered big-data cloud solution. Resulticks, the world's first customer-data blockchain, unlocks amazing digital transformation potential by providing a 360-degree view of the customer through data consolidation. Resulticks is fully integrated, built, and proven to scale. It combines a powerful audience platform, true omnichannel orchestration and advanced analytics into one intuitive, flexible solution. This allows for measurable business results through individualized and real-time communications. Resulticks' Omnichannel Audience Data Management Platform doesn't just integrate your data. It is the integrated, scalable engine which transforms, augments and activates large data to achieve a single customer view and enable sophisticated segmentation.

SaaS platform that offers 70+ Customer Experience-Flows for CRM and Marketing to mid-sized businesses and enterprises. We help you generate revenue at every touch point of your customer journey. All our CX-flows are ready-to-go so you don’t have to wait for IT or Implementation Partners’ to shine as a marketer. Manage Audiences and manage Engagement Programs, Member/get-Member, Loyalty Programmes, Discount Schemes VIP Clubs Advocacy Engines, Look at-Me Programs and many more. Your customers will be more satisfied with your customer service. Before the rest.

It is not enough to just implement a few ABM tactics. It is important to build a solid foundation for growth. Engagio is a B2B platform that helps companies deliver account-based marketing for sales and marketing. It provides the data, sales insights and full-journey analytics needed for sustainable success. With data from all your tech stack, you can build an ABM foundation. Our B2B customer data platform (CDP) allows you to combine data from all your tech stacks to give a complete view on accounts and people. Easy-to-use insights about target accounts and people will help your revenue team determine where to focus their efforts for maximum engagement, pipeline, and retention.

SessionM's customer loyalty and engagement platform powers personalized and rewarding experiences. It is used by some of the largest brands in the world, including those that specialize in Restaurants, Retail and Consumer Goods. You can create a unique loyalty experience that drives high-value customer behavior and provides valuable data about customer preferences and analytics. Flexible functionality allows you to create unique loyalty programs and personal experiences. Responding to customer signals across all channels and at any time is a way to win critical moments. Machine-learning, real time decisioning and the ability to engage customers across all channels to provide smarter customer interactions. SessionM's technology collects real-time and batched data from multiple channels to create a database of 360-degree customer profiles, which can be used to make decisions for all systems.

Marketing and CX leaders face increasing pressures to continue driving growth while having less time and fewer resources. Pendula's generative AI offers teams the ability to deliver adaptive, meaningful, two-way experiences that engage and retain customers. Pendula wants to be at the center of every conversation that businesses have with their customers around the world. Drag-and-drop functionality will empower teams to perform their best work. Create intelligent two-way conversations using real-time data. Use AI to activate the entire data stack. The core of next-generation customer engagement and retention. Pendula’s workflow studio is only limited by your creativity. Choose a data source that will help you identify the moments your customers care about.

Your data can be put to work immediately. Experience Platform, the core of Experience Cloud products is an open platform that transforms all your data, Adobe and non-Adobe, into robust customer profiles that are updated in real-time. It also uses AI-driven insights that help you deliver the best experiences across all channels. To create and improve real-time customer profiles, you can bring in data from multiple sources. Checkmark Data validation and standardized XDMs make data easier to understand. Checkmark Start personalizing experiences by using your real-time customer profiles. Checkmark Activate profiles across channels and devices with our dynamic identity graphs. Experience Platform offers powerful application services with unparalleled functionality. All customer interactions can be analyzed in one interface. For instant personalization, activate real-time customer profiles. You can create individual journeys that adapt to customer behaviour.

Your modern data warehouse can be used to drive customer engagement and cross channel marketing. This opens up new opportunities for personalized, timely, and relevant messaging that produces real results. You should use all data, not just the ones you've copied to your cloud marketing. Reduce wasteful spending and send more messages across channels. MessageGears stores your data in the same format it is in, so you can get a full suite enterprise marketing tools at a fraction of the cost of a traditional marketing cloud. Segment by MessageGears combines the power and ease of a drag-and-drop segment creator with a segmentation engine that is as fast as your data warehouse. MessageGears Message lets you use any data available in any format to personalize messages for each customer at a scale other email marketing services can't.

DataOrb, an AI-first company, enables companies to operationalize customer empathy across all touchpoints. DataOrb's Customer Engagement hub allows companies to enhance their playbooks and turn insights into action with DataOrb's Customer Engagement Portal. DataOrb's AI Coach empowers employees to drive tangible improvement. Higher value, better insights, happier people, and stronger performance. Here are just a few of the ways DataOrb can make CX easier and less stressful. • Impact Increase customer satisfaction, empower agents, and increase revenue with an AI-powered customer service hub • Insights Get better visibility into customer complaints and product issues across all channels, and reduce hotspots before they affect your business. • Data Aggregate all customer interactions from every channel. DataOrb connectors centralize customer interaction data from social media, contact centers, and email.

All channels and technology stacks can be orchestrated to create data and experiences. Customer Your customer interacts on multiple channels with your brand, including email, mobile, and website. Learn how Conscia aggregates and enriches customer information across all channels to create an integrated view that can be accessed by all applications via realtime APIs. Ontent is distributed across multiple CMSes and enterprise apps. Our unique headless CMS allows you to see all your content in one place. It enriches your existing content and allows you to create new content. Context refers to the channel where your customer is engaged, as well as their current location, intent, and world view. Learn how Conscia empowers marketers to have rule-based and algorithmic control of what customers see based on their current context. Marketers desire control and a limited reliance on IT.

Airim's AI-powered Personalization engine can automatically show the best content to users based upon their in-app and on-site behavior, preferred languages, and acquisition channel (like the ad campaigns they came from). You can easily import customer tags from your CRM or marketing automation software to add custom attributes or simply import them via APIs. Turbocharge your knowledge base with hyper-personalization capabilities. You can embed Airim's functionality on any website or mobile app. Our AI-engine is available 24 hours a day to provide highly personalized content to your customers. Visualize the activity of your users. Our AI engine tracks trends in keywords and content engagement patterns, and provides you with automated suggestions to improve the quality of your knowledge base. You can drill down your entire data by selecting your favorite variables to see real-time changes.

Kustomer is a central customer service platform that allows your brand to provide exceptional customer experiences in today's customer-first world. All customer information is available on a single timeline. You can accept requests from anywhere and reply in one thread. A configurable interface to automate repetitive tasks. Kustomer is a company that makes customer service easy, personalized, and efficient. A holistic view of the customer allows you to speed up customer conversations and eliminate unnecessary questions. Agents can easily integrate customer activity and purchase history from all of your systems on the Kustomer timeline. This allows them to have data-driven, actionable conversations, without having to switch screens. Your customers and agents will have the ability to switch between channels during a conversation, allowing them to truly experience omnichannel communication. Agents will always have context to move conversations forward, regardless of whether they are communicating via email, chat, voice, or Facebook Messenger.

Modern CX platform for healthcare and finance. Identifying and meeting customer needs in the first contact. Any website can offer live video customer service. Two-way communication channels such as video chat are a great way to build trust with customers, especially when they are having problems. Agents can quickly assess the customer's problems using video chat. It is also much quicker than having to communicate the problem over the phone or in live chat. The agent then has to explain the steps to resolve the issue over the phone. Video chat allows for a high level of personalization, which is possible only in the virtual world. This helps to build better customer relationships and loyalty. This helps increase a customer's lifetime value. Customers feel more connected to the company, and feel that their problems and concerns are being heard.

Genesys Cloud CX, a cloud-based solution for contact centers, is designed to deliver exceptional experiences to customers across multiple communication channels. It integrates voice, email, chat, social media and messaging platforms in a unified interface. The platform uses advanced AI and analytics in order to provide real-time insight, automate routine task and personalize interactions. This ensures efficient and effective customer engagement. Businesses can optimize staffing, performance and service standards with its robust workforce management tool. Genesys Cloud CX was designed for easy deployment and adaptability. It is an ideal solution for all organizations looking to improve their customer service capabilities.

mParticle is the most popular Customer Data Platform (CDP), for multi-channel consumer brands. Overstock, Venmo and Spotify use mParticle to build a unified customer data pipeline that allows them to win at key moments in the customer journey. Founded in 2013, mParticle has offices in New York City, London, San Francisco, San Francisco, and Seattle.

WhatsApp for Business is designed for companies that are focused on growth and want to increase conversions and customer satisfaction. Whatsapp by XIRCLS allows companies to personalize communication with customers while automating repetitive tasks. It also helps them accelerate sales and improve support through AI-driven messaging. Our platform is designed for scalability and allows businesses to orchestrate interactions in real-time across the entire customer journey, from lead generation and qualification through to transactional updates and reengagement. AI-powered chat automation and intelligent routing ensure seamless data-driven conversations

Klaviyo empowers businesses to create smarter digital relationships by transforming customer data into meaningful, impactful experiences. From email and SMS to web interactions and reviews, Klaviyo makes it easy for B2C brands to engage customers at every touchpoint. Trusted by over 157,000 businesses, Klaviyo helps drive faster, more efficient revenue growth. Klaviyo’s 350+ integrations making getting started easy for marketers. Some key features of the platform include predictive analytics, AI automation, optimized templates, A/B testing, and intuitive segmentation and email flows to ensure marketers are reaching their audience with the right message at the right time. The solution also supports integration with payment processing and point of sale (POS) software solutions, such as Magento, Shopify, and WooCommerce.

Our flexible and integrated Data Marketing platform will help you succeed. Our platform allows you to achieve your marketing goals by intelligently using your data for greater efficiency and relevance in your communications. mediarithmics gathers, unifies, and organizes billions data from various sources and touch points (CDP/DMP). This allows you to create your private garden. Mediarithmics delivers real-time relevant customer experiences, from first anonymous engagement to ongoing highly engaged interactions. (DCO and Marketing Automation). Start with your desired use cases and get started quickly! Explore our technology and modules that are built using machine learning techniques. A Data Marketing platform that is modular, open, and integrated. It's designed to allow for continuous growth all over the globe. Unique platform that allows you to reconcile any type data in real-time without the need for a predefined model. It is easy to activate and analyse your User Data.

These responsive questionnaires are designed to deliver a personalized experience on desktop and mobile. Unstructured survey text provides customers with powerful feedback. Text Analysis Tool uses Artificial Intelligence to automatically analyze these feedbacks. This allows you to understand the most important points of the journey. Automated customer journey alerts via email or SMS will help you engage customers, employees, and managers and increase customer response times. Close the Loop Chat allows you to respond to customer satisfaction survey responses in real time. This feature allows the company and customer to interact through a chat on the platform. The customer also receives feedback via email as well as in a conversation.

The only dedicated CX Channel that is specifically designed to maximize customer engagement, education, and lifetime value provides frictionless customer experiences. The Customer Feed™, Relay's CX Channel transforms how customers learn, engage, and take action to increase customer lifetime value. Only the Customer Feed is a private, secure, and frictionless channel for customers. It combines the best of email, text, and apps to provide a unique combination in customer engagement, education and service excellence. We have a solution that will help you reach patients regarding sensitive prescriptions and onboard new customers in your industry. Delivering personalized solutions at the right moment can help your customers get out of rut.

AI-Powered Cloud Contact Center Solution. It powers innovative, personality-based routing. It also manages multichannel customer interactions in one conversation. Vocalcom is the world of digital engagement and artificial Intelligence (AI), where live agents are seamlessly integrated into the customer interaction flow. All customer interactions can be managed in one conversation. The new generation of cloud contact centre platform that integrates with existing systems and supports ALL channels. Vocalcom's intuitive user interface increases productivity and allows companies to weave all of their customer interactions across all channels into continuous conversation threads. This allows them to reduce customer effort while strengthening customer relationships with each interaction. Amazingly simple, adaptable, and powered by AI Keep the conversation going. All customer interactions, including chat, email, text message, phone, and social media, are available in one place.