OpenText Core Experience Insights Description
OpenText™, Core Experience Insights, a SaaS cloud-based application, is designed to create more engaging customer experiences. Core Experience Insights aggregates customer data from multiple touchpoints to produce comprehensive analysis and insights that enable the orchestration of customer communication events, from engagement to acquisition. Create and deploy dashboards that meet the needs of any company, function, or team. This includes operational metrics that are not journey-specific. To orchestrate next actions that are more relevant and rewarding, analyze customer behavior patterns. Analyze and centralize data from all channels, applications, channels, and devices to gain key insights and analysis into customer interactions. You can quickly adjust your marketing strategies to meet your marketing goals by analyzing all events and touchpoints.
OpenText Core Experience Insights Alternatives
Intercom
No matter what, deliver great experiences. It is more important than ever to connect with customers. We can help you with scalable messaging for marketing, sales, and support. Intercom is the #1 Business Messenger for your customers and yourself. Intercom can help you drive growth at all stages of the customer journey. Intercom's chatbots and livechat capture more of your top leads and convert them quickly. With tailored activation and onboarding messages, you can set your customers up for success. Our support solution provides real-time tools and rich insights that will make your customer experience unparalleled.
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MoEngage
MoEngage, an Insights-driven customer engagement platform, is for the customer-obsessed marketer. We help you delight customers and keep them coming back for more. MoEngage allows you to analyze customer behavior and engage customers with personalized communication via email, mobile, or web. MoEngage is a full-stack platform that combines powerful customer analytics, AI-powered customer journey orchestration and personalization. It's all in one dashboard.
MoEngage has helped to increase customer engagement.
MoEngage can be used by product managers and growth marketers to offer a personalized experience to customers throughout their entire customer lifecycle - from onboarding to retention, growth, and beyond.
MoEngage is different because it offers a complete-stack solution that includes powerful customer analytics, AI-powered customer trip orchestration and personalization capabilities.
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Appian
Appian, the digital platform for digital transformation, allows teams to create powerful applications 10x faster. Appian combines industry-leading process management with low-code development speed to help organizations stay on the right track in their digital transformation journey. Appian offers a low-code development platform with drag-and drop, declarative, and visual development, consistent user experiences across all devices, integrations and instant deployment.
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CoreInteract by Altigen
Engage customers throughout the entire journey via voice and digital channels (chats, email SMS, email and social media). Integrate business communications with business system, giving valuable information to employees at every customer touchpoint. CoreInteract's drag-and-drop design makes it easy to manage workgroups and routing rules that meet your business needs. You can set the priority and order of which workgroups will receive customer inquiries. CoreInteract lets you manage your interactions in Teams natively without the need for a separate desktop software or application. Your team members can easily distinguish between customer calls and internal calls by clearly marking workgroup calls. CoreInteract can retrieve a Dynamics 365 customer record for each answered call. This gives you more control over your customer information and allows you to call a customer directly within Dynamics 365.
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Integrations
No Integrations at this time
Company Details
Company:
OpenText
Year Founded:
1991
Headquarters:
Canada
Website:
www.opentext.com/products/core-experience-insights
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Product Details
Platforms
SaaS
Type of Training
Live Online
Webinars
Videos
Customer Support
Phone Support
Online
OpenText Core Experience Insights Features and Options
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