Pointillist Description
Don't waste time with sticky notes or journey mapping tools. They won't help you discover the unscripted behavior that occurs in the real world. Our customer journey analytics software shows you the real paths customers take as they interact with your company over time and across touchpoints. The quantitative metrics you measure are driven by real-time customer behavior, such as revenue, customer lifetime value and CSAT. Pointillist, unlike other customer analytics software, allows you to connect customer interactions with business goals in seconds. This is a significant improvement over other solutions that can take days or weeks. Customers expect personalized experiences based on their preferences and past interactions. Pointillist allows you to engage customers at the best points in their journey, in real-time and through the most effective channels.
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Alterian
Customers decide their own path. Alterian's software quickly recognizes and charts the customer's 'natural' route. It highlights key 'breakpoints' along the journey as well as'moments in truth' that customers experience when they get closer to achieving key objectives. This maximizes the value of every opportunity for both customer and brand.
Brands can quantify and show the impact of each tactical journey on their business goals. The platform will be able to optimize each customer journey and make the most efficient enhancements.
Alterian gives you a single view of your customer's experience across all channels, digital, offline, direct and indirect. This allows you to visualize end-to-end customer journeys and track critical changes in your customers' interest at every touchpoint.
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Integrations
No Integrations at this time
Company Details
Company:
Pointillist
Headquarters:
United States
Website:
www.pointillist.com
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Product Details
Platforms
SaaS
Type of Training
Documentation
Live Online
Customer Support
Online
Pointillist Features and Options
Customer Journey Mapping Tools
Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates
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